Mistertango Anmeldelser 

221
•
TrustScore 3 ud af 5

3,1

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

€35,000 Pending Since September 2 – Still No Refund On September 2, 2026, we received a €35,000 payment that was immediately placed under AML review. Almost two months later, the money is... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

Very disappointed with Mistertango. Our business account has had €144,930 restricted for nearly seven weeks, and we still have no idea when we will be able to access our money. We have c... Se mere

Bedømt til 5 ud af 5 stjerner

I'm a bit surprised with reviews as I saw them only after opening an account. But first contact with sale team was good with fast replies. Maybe a little bit slower with all documents verifications... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Really great Bank, best support ever! Highly recommend mistertango to everyone. No risk at all to lose your money! 100% save! Do not waste time for searching for any alternative Mistertango is the bes... Se mere

Virksomhedsoplysninger

  1. Betalingsservice

Skrevet af virksomheden

Mistertango is a European fintech company providing payment accounts and payment services for individuals and businesses since 2014. Our customers get a dedicated IBAN to send and receive EUR payments, manage their funds, and access their account online through the Mistertango platform. We support SEPA payments across Europe as well as international SWIFT transfers, helping both private and business customers manage their everyday payment needs in one place. For businesses, Mistertango provides a convenient way to manage company funds, receive payments from customers and partners, and make local and international transfers. For individuals, our payment accounts offer a simple way to send, receive, and manage money online. Our focus is on making payments straightforward, secure, and accessible while providing personal support whenever our customers need assistance. Mistertango is a European Electronic Money Institution licensed and supervised by the Bank of Lithuania (Licence No. 11).


Kontaktoplysninger

3,1

Middel

TrustScore 3 ud af 5

221 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 84 % af deres negative anmeldelser

Det tager typisk over 1 måned at svare

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

3,1

Alle anmeldelser

(221)

25 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 3 ud af 5 stjerner

Problem with the 2FA authentication

Hi

I get a lot of problems for login, but the support is very good, thank you guys, but i don't know why they use the sms, there a lot of other options to login in, such as google authenticator

regards

17. marts 2019
Uopfordret anmeldelse
Bedømt til 2 ud af 5 stjerner

Never but never works instantly the…

Never but never works instantly the sms code for the 2FA authentication.

15. marts 2019
Uopfordret anmeldelse
Mistertango-logo

Besvarelse fra Mistertango

Hello,

thank you for your feedback!

Please contact us with an email that you have used for registration using support@mistertango.com after that we will be able to check your case and find a solution.

Kindly waiting for your letter!

Bedømt til 5 ud af 5 stjerner

Good Banking Service

Good Banking Service, the make your life better!

Although I had a problem 4 weeks ago because my money was blocked, but that was all right, you have to check payments on money laundering and terrorism funding, which is for your own protection. The service could be a bit faster otherwise I am very happy even without mastercard a good account, very fast transfers

24. februar 2019
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Don't post negative review if you don't know the rules.

I already work with Mistertango from 2016 and all payments have been successfully confirmed or rejected in case that the AML policy has not been respecteed. I didn't lose money with this bank!

So, please don't belive in Negative Feedbacks from people who don't know the rules or AML policy.

5 stars!

22. februar 2019
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Not very trustworthy "bank"

Not very trustworthy "bank", web interface needs constantly refreshed otherwise can not send transactions. Looks like some schoolboys have done it. Customer support responds in 1-2days..

21. februar 2019
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

These guys will literally steal your…

These guys will literally steal your money and keep it unless you can prove in ways unknown to man that the money was sent to your account.

Be Warned.

20. februar 2019
Uopfordret anmeldelse
Mistertango-logo

Besvarelse fra Mistertango

Dear Dirk,

Thank you for your feedback!

Please note, that Mistertango reserves the right to ask additional questions or documents in order to ensure the Law of the Republic of Lithuania on the Prevention of Money Laundering and Terrorist Financing.

We ensure you that we do not keep the funds without the legal reason.

If your issue was not solved previously, please do not hesitate to contact us again and your case will be reviewed as soon as possible.

Best regards,
Mistertango support team

Bedømt til 5 ud af 5 stjerner

MisterTango

За 9 месяцев работы ни одной претензии. Жаль, что не работают в долларе, но это и понятно - почему )))

20. februar 2019
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

They write this site all days but they…

They write this site all days but they don't reply to ticket since 2 weeks. their purpose is to deceive more people. I'm writing about they youtube, websites, crypto forums... and the other social accounts...

14. februar 2019
Uopfordret anmeldelse
Mistertango-logo

Besvarelse fra Mistertango

Dear Berna,

Thank you for your feedback!

Please note that we are eager to cooperate with you and resolve this issue.

For this, we kindly ask you to contact us support@mistertango.com and provide us a detailed explanation of the issue. As we have mentioned before, we really appreciate your cooperation and really want to resolve this issue as soon as possible.

Best regards,
Mistertango support team

Bedømt til 3 ud af 5 stjerner

rating

It takes a very long time for an account to be approved. Very many Documents be asked, which also costs a lot of money. For a long time you have to wait for an answer.

Which is very good: very good identification, fast and professional. Modern web page.

10. februar 2019
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Problems incoming payment

Update: 05/02/2019
After stalking all possible people from the support, it, aml trough linkedin

I got my money this morning on my account

-----

I as a client of mistertango i had never problems till a few days ago.

I use the account to receive my salary and to do my outgoing payments like rent, telephone, etc...

I never used it for btc or exchange things!

As a client i respech the right of the bankinstitution to ask supplementary questions and/or documents regarding an income payment this for The KYC / AML procedure.

I was fully cooperative and provided all the documentation requested for my incoming payment that I received form my healthinsurance as salary After I showed them I have nothing to hide they started to ask questions about my outgoing transactions that are older than this incoming payment and this has nothing to do with it, they ask me to provide all documents and purposes of the outgoing transactions that i made to different accounts, what is normal when someone uses the account to pay rent, invoices fir electricity, water, etc it goes to different outgoing accounts. I find this totally abusive and a flagrant invading of my privacy. I do not see the relevance of the outgoing payments and the fact that a legally registered company payed me
. This behavior of asking things with no connection with the problem itself makes me think they are in trouble with liquidity and look for any little thing they might find NOT TO release your money.

Hope the release my incoming payment within short time! So i can pay my bills !!

And also they give you 24hrs to reply but they take longer to get back after sending the requested

1. februar 2019
Uopfordret anmeldelse
Mistertango-logo

Besvarelse fra Mistertango

Hello Dear David,

thank you for your feedback!

We are truly sorry to hear about your experience! If you haven't received a response from us, please contact us again using an email that you have used for registration here: https://support.mistertango.com/support/ask-for-help . We always try to respond to all the clients as soon as possible. However, your email may have lost, for this reason, we kindly ask you to submit a new ticket regarding this issue.


Best regards,
Mistertango support team

Bedømt til 1 ud af 5 stjerner

Unauthorised "Upgrade" to paid plan

I have opened a free account without fees. After some months MisterTango has made "Upgrade" to paid plan (4,99 euro per month) without my authorization.

The company is not allowed to change plan without explicit and preliminary authorization of the customer.

31. januar 2019
Uopfordret anmeldelse
Mistertango-logo

Besvarelse fra Mistertango

Hello, Dear Vitali,

thank you for your feedback!

We have sent information to all the clients regarding plan changes and new price list. Please contact us support@mistertango.com with an email that you have used for registration and we will provide you with more information. We will check your status and then we will be able to inform you about the possibilities of the downgrade.

Best regards,
Mistertango support team

Bedømt til 2 ud af 5 stjerner

Who writes 5-star reviews?

Please notice that 5-star reviews come from people with only 1 review, so I would not believe them. Those reviews do not look real.

We integrated with Mistertango API. This API does not handle error events (or it is not documented), and to change the payment method user needs to reload the page. This API is not secure - the user can replace destination of payment and pay from your page to another recipient.

Just as if it was not enough, the documentation lacks half of possible events and variables, so you have to read the source code.

So, after 3 weeks of research we integrated with Mistertango API, tested credit card payments in test mode... Then we paid for a Business+ account... And then we learn that Mistertango does not accept credit card payments! So we just gave Mistertango about $300 as a present.

Mistertango landing page says "Start accepting payments on your eshop. Accept credit and debit cards for up to 2 times smaller prices, starting with 1.5% fee per transaction. No hidden fees."
It is false information directly on the main webpage. That's the bank we deal with.

Not a 1-star review because they did not block our funds yet :) But this might change, judging by other reviews.

25. januar 2019
Uopfordret anmeldelse
Mistertango-logo

Besvarelse fra Mistertango

Hello Dear Dmitriy,

Thank you for your feedback!

We do apologize for the misleading information in the social media. We regret to inform you that temporarily we do not have a possibility to provide the cards as a service. That means the payment collections service is available only by bank transfers at the moment. However, you can use Mistertango account for SEPA/SWIFT payments and also use payments collection service by Bank transfers. Finally, we really appreciate any feedback from our clients because it helps us to improve our services.

Best regards,
Mistertango support team

Bedømt til 1 ud af 5 stjerner

I put in a ticket to have my account…

I put in a ticket to have my account closed and I sent them the PDF document with my signature and now I can't even log in to the support desk yet the account still remains open. What an incompetent company they are. They can't even get the basics right

18. januar 2019
Uopfordret anmeldelse
Mistertango-logo

Besvarelse fra Mistertango

Hello Dear Mark,

thank you for your feedback!

We are sorry to hear about your experience! Please contact us regarding this problem. We will check the status of your account and inform you about the further steps in order to solve this issue. Please find the link to create a ticket down below:

https://support.mistertango.com/support/ask-for-help

We do apologize for any inconvenience we may have caused and we are kindly waiting for your letter!

Best regards,
Mistertango support team

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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