Mistertango Anmeldelser 

221
•
TrustScore 3 ud af 5

3,1

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

€35,000 Pending Since September 2 – Still No Refund On September 2, 2026, we received a €35,000 payment that was immediately placed under AML review. Almost two months later, the money is... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

Very disappointed with Mistertango. Our business account has had €144,930 restricted for nearly seven weeks, and we still have no idea when we will be able to access our money. We have c... Se mere

Bedømt til 5 ud af 5 stjerner

I'm a bit surprised with reviews as I saw them only after opening an account. But first contact with sale team was good with fast replies. Maybe a little bit slower with all documents verifications... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Really great Bank, best support ever! Highly recommend mistertango to everyone. No risk at all to lose your money! 100% save! Do not waste time for searching for any alternative Mistertango is the bes... Se mere

Virksomhedsoplysninger

  1. Betalingsservice

Skrevet af virksomheden

Mistertango is a European fintech company providing payment accounts and payment services for individuals and businesses since 2014. Our customers get a dedicated IBAN to send and receive EUR payments, manage their funds, and access their account online through the Mistertango platform. We support SEPA payments across Europe as well as international SWIFT transfers, helping both private and business customers manage their everyday payment needs in one place. For businesses, Mistertango provides a convenient way to manage company funds, receive payments from customers and partners, and make local and international transfers. For individuals, our payment accounts offer a simple way to send, receive, and manage money online. Our focus is on making payments straightforward, secure, and accessible while providing personal support whenever our customers need assistance. Mistertango is a European Electronic Money Institution licensed and supervised by the Bank of Lithuania (Licence No. 11).


Kontaktoplysninger

3,1

Middel

TrustScore 3 ud af 5

221 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 84 % af deres negative anmeldelser

Det tager typisk over 1 måned at svare

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

3,1

Alle anmeldelser

(221)

25 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

I LOST 46000 EUR WITH MISTERTANGO

Hey Guys,

I already lost 46000 EUR with this bank and they will not return you the funds. Art.18.2 from Terms & Conditions will put you in pending for life!!!!

I recommend you to move your money from MisterTango account asap or you will be next victim.

Take care Guys!

16. juli 2019
Uopfordret anmeldelse
Mistertango-logo

Besvarelse fra Mistertango

Dear Maria,

Thank you for your feedback.

We kindly ask you to contact us at support@mistertango.com from the e-mail address you have used for registration. We want to fully clarify this situation and find a solution.

Thank you for cooperation in advance.

Best regards,
Mistertango Team

Bedømt til 2 ud af 5 stjerner

They are bad

They are bad, no customer support at all. They will block your account for any AML reasons. Asking documents and then don't answer you anymore and don't release your money.
Stay away from them!

9. juli 2019
Uopfordret anmeldelse
Mistertango-logo

Besvarelse fra Mistertango

Dear Fabio,

Thank you for your feedback.

In order to check your case, we kindly ask you to contact us from the e-mail address you have used for registration support@mistertango.com. We really appreciate your remarks and want to clearly understand the reasons for your experience.

Thank you in advance.

Best regards,
Mistertango Team

Bedømt til 1 ud af 5 stjerner

Banco muito complicado de lidar

Banco muito complicado de lidar, muito complicado de fazer operações bancarias, muito burocrata, há bancos online muito mais fáceis de lidar, desisti :(

16. juni 2019
Uopfordret anmeldelse
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Besvarelse fra Mistertango

Hello!

Thank you for your feedback.

Our specialists are working every day in order to improve our functionality. We always try to ensure the services more convenient for our customers. All the ideas are really important to us. So, if you have any, do not hesitate to let us know about it support@mistertango.com.

Best regards,
Mistertango Team.

Bedømt til 1 ud af 5 stjerner

Do not touch!

Opened an account there after a long compliance hustle.

1) They simply upgraded the account without notice and started subtracting money from the payments. Be careful: You will most likely never see that money again.
2) Once you have topped up a certain amount of money (coming from your accounts!) and try to use it, the compliance department will step in and suspend all outflows, asking for ridiculous documents. This even affects transfers to other bank accounts of you (not others!).

Simply put: They will let money in and not out again. To me it looks like they are close to bankrupt and now trying to keep it running by freezing your money.

16. juni 2019
Uopfordret anmeldelse
Mistertango-logo

Besvarelse fra Mistertango

Hello,

Thank you for your feedback.

It is unfortunate that you had such an experience.

Please note that we do not keep our client's funds. Mistertango reserves the right to ask additional questions or documents in order to ensure the Law of the Republic of Lithuania on the Prevention of Money Laundering and Terrorist Financing.

To resolve your problem, we kindly ask you to contact us at support@mistertango.com.

Best regards,
Mistertango Team.


Bedømt til 5 ud af 5 stjerner

I was happy to work together wit MT…

I was happy to work together wit MT team.
Many thanks for your professionalism.

BR
Tolstikov

13. juni 2019
Uopfordret anmeldelse
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Besvarelse fra Mistertango

Hello,

We really do appreciate your feedback! It helps us to grow and improve our services.

Best regards,
Mistertango Team.

Bedømt til 1 ud af 5 stjerner

Nicht zu empfehlen!!!

Nicht zu empfehlen. Konto und Guthaben seit 2 Monaten gesperrt. Keine Kommunikation möglich, per E-Mail kommen nur nichtssagende Ausreden! Finger weg von Mistertango.

2. juni 2019
Uopfordret anmeldelse
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Besvarelse fra Mistertango

Good day!

thank you for your feedback!

We are sad to hear about your experience.

In order to check your case, please contact us with an email that you have used for registration support@mistertango.com.

Best regards,
Mistertango Team.



Bedømt til 1 ud af 5 stjerner

Добрый день.

Добрый день.
У нас возникла проблема в том, что Mistertango банк 26 марта 2019 года не поставив в известность нас компанию INTERARMCO LP заблокировал доступ к юридическому счету компании с большой суммой денежных средств остатка на счете. По всем вопросам отвечают что ведется расследование, хотя никаких подтверждающих документов и запросов не запрашивают. Конкретных сроков о разблокировании счета не дают. Возможности перевода остатка средств также не согласовывают.
Выяснить состояние нашего счета в Mistertango банке и вывести наши средства на наш другой счет в другом банке не можем.
Не сообщается какой максимальный срок содержания наших средств в Mistertango.
Не рекомендую Mistertango для ведения бизнеса или проведения операций личного использования.

17. maj 2019
Uopfordret anmeldelse
Mistertango-logo

Besvarelse fra Mistertango

Hello,

thank you for your feedback!

We are sad to hear about your experience.

Please note, that Mistertango reserves the right to ask additional questions or documents in order to ensure the Law of the Republic of Lithuania on the Prevention of Money Laundering and Terrorist Financing.

In your individual case, we kindly ask you to contact us via support@mistertango.com.

Best regards,
Mistertango Team.

Bedømt til 1 ud af 5 stjerner

Business Account

Hello,

I have come to a point using Mistertango where I am going to spend that few minutes of my life, writing a review here. Hopefully, you can learn from my mistakes.

I opened a Business Account around 6/7 months ago and out of that time, my account has been suspended/under investigation for 4.5 months. They probably have too many problems and too few people working there. It does not matter how many emails you send to support, the communication is non-existant!

The first time my account got suspended was partly acceptable. I followed all the KYC and AML procedures but someone still tried to fool me and tried reversing the transaction. Therefore, my account was suspended and under investigation for over a week. Since I followed all the procedures correctly, I was allowed to use the account again. Also received my other pending payments.

The second time, my account was suspended for almost 4 months. I was very patient until to a point I had to fill in tax reports and I couldn't access the account. I literally started spamming the employees on LinkedIn to get access to my transaction data. It seems they just wanted to do a little follow-up with one of my transactions. It took them 4 months. The worst part is that they kept my €1120. Before I started suspecting that my account is suspended again, I accepted few payments into my account. They were never reversed back to my clients, I've checked! First time my account was suspended, they did receive my funds. However, the second time they somehow weren't able to receive funds. The money has simply disappeared.

If you want to open a bank account for your business and get a decent business partner, I recommend you go somewhere else.

14. maj 2019
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Loan company scams are using Mister…

Loan company scams are using Mister tango account. When asked to pay insurance for loan you get 3 options to pay the 200euro, iTunes, steam card or pay into an account. And account name is L..... O. Iban is Lt6535.....3......8
BIC MIEG....
If you pay insurance ur asked for more money for some thing else.... long story short you won't get the loan as promised. You get scammed

9. maj 2019
Uopfordret anmeldelse
Mistertango-logo

Besvarelse fra Mistertango

Hello,

thank you for your feedback!

If you have any important information about such activities please contact us support@mistertango.com. It would be very helpful!

Best regards,
Mistertango Team

Bedømt til 1 ud af 5 stjerner

I do not understand why they are slow…

I do not understand why they are slow in transactions and slow to respond when complains are filed via their email address .

3. maj 2019
Uopfordret anmeldelse
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Besvarelse fra Mistertango

Hello,

thank you for your feedback!

We are sorry if you had to wait quite long for a response. We always try to ensure the best response rate in order to keep our clients happy.

If you still have unresolved issues, we kindly ask you to contact us via support@mistertango.com.

Best regards,
Mistertango Team

Bedømt til 1 ud af 5 stjerner

Loosing Money - rejecting Transaction - do not take them (2nd Update)

A friend recommended Mister Tango a few Months ago.
i use it for my private ebay account, because their app was (!) really great.
(my old school bank has no app, so i had to login every time to see if they buyer has paid. Mister Tango App informed me "just in time" when the buyer has paid and i could ship the things.)

Back to Topic:
My Transactions are only private and all about 5-25 Euros only 2 or 3 transaction per week.
Suddendly the payments were freezed and i had to explain what i am doing, and they wanted screenshots of my ebay account, otherwise they would reject the transaction if the documents would not provided in the next 24 hours.

at this moment i could not login anymore into my account.

i provided them all they want about 6 hours after i got the mail, it took 3 days(!) to get a answer, that it is being in review and i have to wait...

Login was not possible in this time.

After 5 days i got acces to my account, the payment was rejected because the payer wrote my name wrong(!) - iban was allright.
a lot of trouble with my ebay buyer of course, because he paid....

Now i am using only myoldschool bank.

no more mister tango they are really bad.

support is running via freshdesk, so all your personal details and documents are on the freshdesk servers.
mister tango does not use an own instance, they are using the 0815 shared freshdesk support system as every 1 men show can do...

just my 2 cents, i cant repeat it often enough.. stay away from them

BTW,
their Android APP Development seems to be dead, since the last release the APP is not usefull anymore (2fa login issues)

BTW2,
i bet that we will read about a mega data leak of them in the next time (further or later) - seems there are some things with really a lot of fire on the roof.....

disclaimer:
this is only my private expirience, mistertango did all i used for free, i never paid a penny for their service/app.

....because i used the account only for private purpose there is nothing mission critical for me....

--- Update 18-05-2019 ---
@Mistertango:
Thank you for your reply.

1)
It is ok to ask for documents.

2)
it is NOT OK to reject transactions because of misstyped name or other things

3)
it is NOT OK to freeze Transaction or disable Outgoing Money Transfers

4)
is it really so that every mistertango user is declared for Money Laundering and Terrorist Financing?
This is really not a good start for doing business if you think your customers are doing only crime business
In my case you were provided with all informations and you rejected the transaction...

5)
what about fixing your android app.

--- Update 07-07-2019 ---
Mistertango did not answer my questions from 18-05-2019
I just answered their replay from 17-05-2019 on the next day.
No we had waited nearly 2 Months until getting an answer...
So everybody could make a picture of this company....

1. maj 2019
Uopfordret anmeldelse
Mistertango-logo

Besvarelse fra Mistertango

Hello,

thank you for your feedback!

We are sad to hear about your experience.

Please note, that Mistertango reserves the right to ask additional questions or documents in order to ensure the Law of the Republic of Lithuania on the Prevention of Money Laundering and Terrorist Financing.

If you cannot log in to your account or your issues have not been resolved, do not hesitate to contact us via support@mistertango.com

Best regards,
Mistertango Team

Bedømt til 1 ud af 5 stjerner

Mistertango has a very bad IT…

Mistertango has a very bad IT architecture, its not safe to have money on their account, be aware!

25. april 2019
Uopfordret anmeldelse
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Besvarelse fra Mistertango

Hello,

thank you for your feedback!

There are so many ways to keep improving our Business Skillset. We always try to ensure high-quality services to our clients.

If for some reasons you had a bad experience with Mistertango and your issues haven't been solved do not hesitate to contact us and we will do our best to help you!

Best regards,
Mistertango support team

Bedømt til 1 ud af 5 stjerner

virtual scammers

Your account has been verified and everyone is happy, but do not be in a hurry to rejoice. The mousetrap will shut after arrived of money. The first and second time she let them go, asking you for a little more documents. For the third or fifth time of arrived of money (as lucky), the mousetrap will be closed for a long time, access will be blocked and documents will be required from you more and more - go to infinity. You will not be able to call them because they are virtual scammers.

9. april 2019
Uopfordret anmeldelse
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Besvarelse fra Mistertango

Hello,

thank you for your feedback!

Please note, that Mistertango reserves the right to ask additional questions or documents in order to ensure the Law of the Republic of Lithuania on the Prevention of Money Laundering and Terrorist Financing.

We ensure you that we do not keep the funds without the legal reason.

Also, please note that we do only support our clients by email.

If your issue was not solved previously, please do not hesitate to contact us again and your case will be reviewed as soon as possible.

Best regards,
Mistertango support team

Bedømt til 1 ud af 5 stjerner

Thieves

Thieves. Stay away! I deposited funds as a USA citizen. I have subsequently been unable to log in. They say that they are unable to accept accounts from my country. That is OK, but they are not returning the funds I already deposited.

21. marts 2019
Uopfordret anmeldelse
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Besvarelse fra Mistertango

Hello,

thank you for your feedback!

Please be informed that we have contacted you directly regarding this issue. If you have any further questions please always contact us at support@mistertango.com.

Best regards,
Mistertango support team

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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