Ich hatte ein kleines Problem mit der MyTu Bank, welches von Francesco sehr schnell und unbüokratisch abgearbeitet wurde zu meiner vollsten Zufriedenheit. Ich bin sehr zufrieden mit dieser Bank.
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I received a reply faster than expected on both occasions and got what I asked for, without the need to ask any follow up questions nor go back and forth. I rate both times I've reached out 5/5
Virksomheden har svaret
Good service, but please improve customer service . I encountered a problem with a money transfer. My transfer was pending review for four business days. The transfer amount was 6,450 euros and it was... Se mere
Virksomheden har svaret
Bin auf Betrüger hereingefallen und die Bank hat dann das Konto gesperrt, trotz Einreichung aller geforderten Unterlagen weigert sich die Bank das Konto freizugeben und verweist ständig an die örtlich... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Experience convenient & affordable mobile banking, made for everyone.
Kontaktoplysninger
Konstitucijos pr. 7, 09307, Vilnius, Litauen
- +37052140121
- support@mytu.co
- www.mytu.co
4,1
God
471 anmeldelser
Har besvaret 93 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra myTU
Hi,
Thank you for your feedback! We’re glad to hear everything is working well and that your experience has been smooth.
Best regards,
myTU Team
Ich finde den Support von MyTu einfach…
Ich finde den Support von MyTu einfach perfekt! Man wird freundlich behandelt und Probleme werden auf jeden Fall gelöst!
Ich kann sagen, das ich mich hier sehr gut aufgehoben fühle!
Danke!
19. april 2026
Uopfordret anmeldelse
Besvarelse fra myTU
Hi Rena,
Thank you so much for your kind feedback! We’re delighted to hear you feel well supported and that your experience with our service has been positive.
We truly appreciate your trust in myTU.
Best regards,
myTU Team
5/5 on both occasions
I received a reply faster than expected on both occasions and got what I asked for, without the need to ask any follow up questions nor go back and forth.
I rate both times I've reached out 5/5
18. april 2026
Uopfordret anmeldelse
Besvarelse fra myTU
Hi,
Thank you for your feedback! We’re delighted to hear your requests were handled quickly and efficiently without the need for follow-ups.
We appreciate your support.
Best regards,
myTU Team
Freundliche und schnelle Hilfe von…
Freundliche und schnelle Hilfe von Jelena.
👍👍👍👍👍👍👍👍
10. april 2026
Uopfordret anmeldelse
Besvarelse fra myTU
Hi Wilhelmine,
Thank you for your kind feedback! We’re happy to hear you received friendly and fast assistance.
We’ll be sure to share your comments with our team.
Best regards,
myTU Team
Professionale
18. april 2026
Uopfordret anmeldelse
Besvarelse fra myTU
Hi Mauro,
Thank you for your feedback! We’re glad to hear you had a professional experience with our service.
If you ever need any assistance, feel free to reach out.
Best regards,
myTU Team
Risposta veloce e molto attenta alle…
Risposta veloce e molto attenta alle mie richieste.
1. april 2026
Uopfordret anmeldelse
Besvarelse fra myTU
Hi,
Thank you for your kind feedback! We’re glad to hear our support was quick and attentive to your needs.
If you ever need any assistance, feel free to reach out.
Best regards,
myTU Team
Persone molto valide
Persone molto valide, molto attente hai dettagli,pronte a rispondere alle nostre esigenze
18. april 2026
Uopfordret anmeldelse
Besvarelse fra myTU
Hi Tatiana,
Thank you for your feedback! We’re happy to hear our team met your expectations and provided attentive support.
We truly appreciate your trust in myTU.
Best regards,
myTU Team
The support from Jelena !
18. april 2026
Uopfordret anmeldelse
Besvarelse fra myTU
Hi Guy,
Thank you for your feedback! We’re glad to hear you had a great experience with our support team.
If you ever need anything, feel free to reach out.
Best regards,
myTU Team
Ich hatte ein kleines Problem mit der…
Ich hatte ein kleines Problem mit der MyTu Bank, welches von Francesco sehr schnell und unbüokratisch abgearbeitet wurde zu meiner vollsten Zufriedenheit. Ich bin sehr zufrieden mit dieser Bank.
17. april 2026
Uopfordret anmeldelse
Besvarelse fra myTU
Hi Klaus,
Thank you for your kind feedback! We’re glad to hear your issue was resolved quickly and smoothly, and that you’re satisfied with our service.
We’ll be sure to share your feedback with our team.
Best regards,
myTU Team
Service is fine
Service is fine, product is great, happy to use it, however, employee Jelena is very inappropriate on multiple occasions, passive aggressive talking, angry comments, i think if you hate your job, find something better, because this behaviour is pushing customers away.
16. april 2026
Uopfordret anmeldelse
Besvarelse fra myTU
Hi Aiste,
Thank you for your feedback. We’re glad to hear you’re happy with the product, but we’re sorry to learn about your experience with our support.
This is not the standard we aim to provide. Please contact us at support@mytu.co
so we can review this matter further.
Best regards,
myTU Team
Besvarelse fra myTU
Hi,
Thank you for your feedback! We’re glad you’re getting started with myTU and hope you continue to have a great experience.
If you need any assistance, feel free to reach out.
Best regards,
myTU Team
Very quick support with more than…
Very quick support with more than enaught requested information )
15. april 2026
Uopfordret anmeldelse
Besvarelse fra myTU
Hi,
Thank you for your feedback! We’re happy to hear our support was quick and helpful.
If you ever need any assistance, feel free to reach out.
Best regards,
myTU Team
Ich wurde bestens von dem Mitarbeiter…
Ich wurde bestens von dem Mitarbeiter Albert bei myTU beraten! Ich bin sehr zufrieden!
15. april 2026
Uopfordret anmeldelse
Besvarelse fra myTU
Hi,
Thank you for your kind feedback! We’re happy to hear you had a great experience with our support team.
If you ever need any assistance, feel free to reach out.
Best regards,
myTU Team
Альбер из техподержки mytu очень…
Альбер из техподержки mytu очень любезный помог очень быстро решить мою проблему я не ошибся когда доверился вашему банку
15. april 2026
Uopfordret anmeldelse
Besvarelse fra myTU
Hi Igorj,
Thank you for your feedback! We’re glad to hear our support team was able to assist you quickly and efficiently.
We truly appreciate your trust in myTU.
Best regards,
myTU Team
Ich habe einen lieferanten auf ein myTu…
Ich habe einen lieferanten auf ein myTu Konto überwiesen. Leider hatte der aber zwischenzeitlich das Konto aufgelöst. Wir haben den Betrag vor 30 Tagen überwiesen und warten immer noch auf die Rückzahlung. Unverschämt
15. april 2026
Uopfordret anmeldelse
Besvarelse fra myTU
Hi,
We’re sorry to hear about your experience. Based on the information provided, we are currently unable to identify this case or verify the situation described.
Please contact us at support@mytu.co with more details (such as transaction date and amount) so we can review your case and assist you further.
Best regards,
myTU Team
Risposta pronta e chiara
Risposta pronta e chiara. Assistenza funziona benissimo
13. april 2026
Uopfordret anmeldelse
Besvarelse fra myTU
Hi Cornel,
Thank you for your kind feedback! We’re glad to hear that our support was prompt and clear, and that everything is working well for you.
If you ever need any assistance, feel free to reach out.
Best regards,
myTU Team.
Bin auf Betrüger hereingefallen und die…
Bin auf Betrüger hereingefallen und die Bank hat dann das Konto gesperrt, trotz Einreichung aller geforderten Unterlagen weigert sich die Bank das Konto freizugeben und verweist ständig an die örtlichen Behörden. Fazit: Finger weg von myTU, die sind nicht besser als die Betrüger auf welche ich hereingefallen bin und behalte Geld ein
9. april 2026
Uopfordret anmeldelse
Besvarelse fra myTU
Hi Joachim,
We understand your frustration, however account restrictions are applied strictly in accordance with regulatory requirements and cannot be lifted until the review process is fully completed.
Our team has already provided information regarding your case through our support channels. For security and data protection reasons, we are unable to discuss account-specific details here.
If you require further clarification, please contact us at support@mytu.co
Best regards,
myTU Team.
Account locked for months with my money inside — no response, no return
I opened a myTU account and used it normally for about a year until my residence permit expired. I obtained a new permit as soon as possible and verified my documents immediately. Despite this, my account has been locked since 29 January 2026.
My money is still inside. They refuse to return it. I have been writing support for the longest yet they kept saying it's under review for which the account was locked because of expired document and yet they won't open when I presented a new one.
Here is what has happened since:
· I submitted a formal complaint on 3rd of April 2026 demanding the return of my funds to an external bank account
· They replied with a generic "we are reviewing" template as usual — no timeline and no resolution.
· I sent a final escalation notice on 10th of April 2026
· It is now 13th April 2026 and I have received nothing — no money, no bank statement and no legal justification.
Under Lithuanian law and myTU's own terms, they are required to respond to complaints within 15 working days max. They have failed to do so.
I will now escalated to the Bank of Lithuania.
If you are considering using myTU, please be aware that if anything goes wrong with your verification, your money can be locked for months with no customer support and no clear way to get it back.
29. januar 2026
Uopfordret anmeldelse
Besvarelse fra myTU
Hello Marcoley,
thank you for reaching out. We have received your formal complaint submitted on April 3rd regarding the restriction on your account and your request for the return of funds.
We apologize for the delay in providing a final resolution following your document update in March. Please be assured that your case is currently being reviewed by our Quality & Complaints department. As a regulated institution, we must complete a mandatory review of account activity whenever there has been a significant gap in documentation validity.
We appreciate your patience while we finalize this process.
myTU Team
Customer service
Good service, but please improve customer service . I encountered a problem with a money transfer. My transfer was pending review for four business days. The transfer amount was 6,450 euros and it was an urgent transfer. However, support responded using templates and didn't provide any precise or reassuring answers about when the transfer would be processed. I was very frustrated. This has never happened before; operators were always polite and tried to resolve the issue as quickly as possible. Please improve customer service.
10. april 2026
Uopfordret anmeldelse
Besvarelse fra myTU
Hi Aleksandrs,
Thank you for your feedback. We’re sorry to hear about the delay and understand how frustrating this situation must have been, especially for an urgent transfer.
We appreciate your comments regarding communication and will use them to improve our service. If you need any further assistance, please contact us at support@mytu.co
Best regards,
myTU Team
Risposta estremamente rapida
Risposta estremamente rapida, cortesia chiarezza nei dettagli nellassistenza inviando anche link con video sull'utilizzo delle app e per ottenere carta bancomat fisica che in italia è ancora indispensabile,prezzi veramente concorrenziali ed economici consiglio vivamente MyTU per il proprio conto personale, bonifici immediati in pochi secondi da qualsiasi altro conto.
Grazie a Albert per la sua consulenza.
12. april 2026
Uopfordret anmeldelse
Besvarelse fra myTU
Hi Lucia,
Thank you so much for your kind feedback! We’re delighted to hear you had a great experience and that our support was helpful and clear.
We truly appreciate your recommendation and your trust in myTU.
Best regards,
myTU Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.