Mistertango Anmeldelser 

221
•
TrustScore 3 ud af 5

3,1

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

€35,000 Pending Since September 2 – Still No Refund On September 2, 2026, we received a €35,000 payment that was immediately placed under AML review. Almost two months later, the money is... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

Very disappointed with Mistertango. Our business account has had €144,930 restricted for nearly seven weeks, and we still have no idea when we will be able to access our money. We have c... Se mere

Bedømt til 5 ud af 5 stjerner

I'm a bit surprised with reviews as I saw them only after opening an account. But first contact with sale team was good with fast replies. Maybe a little bit slower with all documents verifications... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Really great Bank, best support ever! Highly recommend mistertango to everyone. No risk at all to lose your money! 100% save! Do not waste time for searching for any alternative Mistertango is the bes... Se mere

Virksomhedsoplysninger

  1. Betalingsservice

Skrevet af virksomheden

Mistertango is a European fintech company providing payment accounts and payment services for individuals and businesses since 2014. Our customers get a dedicated IBAN to send and receive EUR payments, manage their funds, and access their account online through the Mistertango platform. We support SEPA payments across Europe as well as international SWIFT transfers, helping both private and business customers manage their everyday payment needs in one place. For businesses, Mistertango provides a convenient way to manage company funds, receive payments from customers and partners, and make local and international transfers. For individuals, our payment accounts offer a simple way to send, receive, and manage money online. Our focus is on making payments straightforward, secure, and accessible while providing personal support whenever our customers need assistance. Mistertango is a European Electronic Money Institution licensed and supervised by the Bank of Lithuania (Licence No. 11).


Kontaktoplysninger

3,1

Middel

TrustScore 3 ud af 5

221 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 84 % af deres negative anmeldelser

Det tager typisk over 1 måned at svare

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

3,1

Alle anmeldelser

(221)

25 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

Warning - FRAUD BANK - you will never get the Mastercard or your Payments

If you get payments over 1500 Euro...they keep it..Mistertango telephone number is not valid anymore...they can't provide you a Mastercard. So everybody should go to Police against the Ceo Kęstutis Šimėnas.

We still didn't get our money. We just informed the Police and the Financial and Capial Market Commission in Latvia

And you always get the same answer :
******************************************************************

Antwort von MisterTango
Vor 20 Stunden
Hello,

Thank you for your feedback.

We do apologize to hear about your experience. We always try to ensure quick and high-quality support for our clients.

If we have not resolved your query, please do not hesitate to contact us again regarding this issue.

Best regards,
Mistertango support team

****************************************************************

Dear Mistertango Team:

1. there is no answer from your support
2. Your telephonenumber 1 is switched off
3. Your telephonenumber 2 is answering : please send an E-Mail
4. You still offer the Mastercard - but you dont have an contract
5. We already called the police in Litvia
6. Where is Mr. Kęstutis Šimėnas
7. We provide the Case to Financial and Capial Market Commission
8. Why you are not serious ?

So answer this questions below

16. januar 2019
Uopfordret anmeldelse
Mistertango-logo

Besvarelse fra Mistertango

Hello,

Thank you for your feedback.

Please note that we do support our clients via emails only.

We are sorry to inform you that currently, we do not have the possibility to provide the cards due to a change process of card providers.

We’re working hard on a solution that’s good for our clients, but unfortunately, it will still take some time. Just as soon as we’re able to accept new orders for cards, we will let know you all the details.

Meanwhile, though, the funds in your account remain safe and sound, and you can continue using Mistertango services as you have until now.

Please note, that Mistertango reserves the right to ask additional questions or documents in order to ensure the Law of the Republic of Lithuania on the Prevention of Money Laundering and Terrorist Financing. It is always better to cooperate with us and provide the required information in order to proceed with the payments.

Again, we sincerely apologize for any inconvenience and thank you for your understanding!

Best regards,
Mistertango support team

Bedømt til 3 ud af 5 stjerner

Mastercard can no more be used since…

Mastercard can no more be used since nov. 1st 2018. The announced to send a new credit card in december, but nothing happened. So what's up ? When will the customers get theri new credit cards. Without a card, the account is more or less senseless.

14. januar 2019
Uopfordret anmeldelse
Mistertango-logo

Besvarelse fra Mistertango

Hello,

Thank you for your feedback.

We have informed you about the situation regarding the delivery of the cards by separate email.

Please note that we have canceled all pre-orders for cards due to a change process of card providers.

We’re working hard on a solution that’s good for our clients, but unfortunately, it will still take some time. Just as soon as we’re able to accept new orders for cards, we will let know you all the details.

Meanwhile, though, the funds in your account remain safe and sound, and you can continue using Mistertango services as you have until now.

Again, we sincerely apologize for any inconvenience and thank you for your understanding!

Best regards,
Mistertango support team

Bedømt til 1 ud af 5 stjerner

They are a scamming all their…

They are a scamming all their customers. They block payments and your bank account asking documents randomly which are impossible to provide. Then they will close your bank account with them, but they don't give your funds back and keep them for themselfes.
Stay away from this scam bank
They have blocked a 500€ bank transfer from my paypal account and they don't want give my money back.
I'm going to open a legal dispute!

2. januar 2019
Uopfordret anmeldelse
Mistertango-logo

Besvarelse fra Mistertango

Hello,

Thank you for your feedback.

Please note, that Mistertango reserves the right to ask additional questions or documents in order to ensure the Law of the Republic of Lithuania on the Prevention of Money Laundering and Terrorist Financing.

Also, please be informed, that Mistertango is an electronic money institution supervised by Bank of Lithuania, activity license No.11. Moreover, Mistertango activity is based on European, international and national law.

Please be informed that the payments are executed once we get the requested information. It means that we do not keep our client's funds without reason.

Best regards,
Mistertango support team

Bedømt til 5 ud af 5 stjerner

Best free bank account

Extremely nice App. I was able to create an account in a few minutes. User-friendly interface. I am so lucky that I found Mistertango. Also, they don't ask to add some money to open an account like others.

28. december 2018
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Easy to use and useful app

Easy to use and friendly app. I don't have any problems making payments or sending money to my family abroad. With personal EU IBAN I can get paid by my EU partners without a hassle. Crypto transfers with premium package are awesome.

27. december 2018
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

A fishing site ... ? 🤔

I've just tried to make in account in Mr. Tango for a EU IBAN. I fulfilled my email and a password. Then the site began to want to recognise four symbols. I recognized them several times, but it created new and new symbols for recognizing. Is mister tango.com a fishing site? I think it is ...😨

7. december 2018
Uopfordret anmeldelse
Mistertango-logo

Besvarelse fra Mistertango

Hello, Vasil,

Thank you for your feedback.

We are happy, that you have decided to open an account at Mistertango!

We kindly ask you to contact us at support@mistertango.com so that we would be able to check this issue and help you to verify your account.

Please contact us from the e-mail address you are trying to register in the system.

Best regards,
Mistertango support team

Bedømt til 1 ud af 5 stjerner

Afraid of a scam myself....

I respect the right of the institution to ask supplementary questions and/or documents regarding an income payment. I was fully cooperative and provided all the documentation requested for a €2000 payment I received form a company for my services (as a freelancer software developer). After I showed them I have nothing to hide they started to ask questions regarding source of BTC (BTC transactions are older than this €2000 payment and have NOTHING to do with it). Since I am mining BTC using a public pool and also use other crypto exchanges, they ask me to provide them an extract for the past 3 months from the 3 exchanges I mentioned I work with. I find this totally abusive and a flagrant invading of my privacy. I do not see the relevance of my crypto trading activity with third parties and the fact that a legally registered company payed me €2000 based on a legally registered contract and invoice. All this happened when I asked to withdraw the money to MY PERSONAL account within another financial institution simply because I need a Card for using my money, to pay for goods and services. Since Mistertango do not offer the card anymore, I can't keep the money with them. This behavior of asking things with no connection with the problem itself makes me think they are in trouble with liquidity and look for any little thing they might find NOT TO release your money. They have no right to be so aggressive in invading my privacy and asking to provide them my financial stats with third parties for a thing that has nothing to do with it. I remember you I asked to withdraw the €2000 to MY OWN PERSONAL account within another financial institution.

6. december 2018
Uopfordret anmeldelse
Mistertango-logo

Besvarelse fra Mistertango

Hello, Razvan,

Thank you for your feedback.

Please note, that Mistertango reserves the right to ask additional questions or documents in order to ensure the Law of the Republic of Lithuania on the Prevention of Money Laundering and Terrorist Financing.

Also, please be informed, that Mistertango is an electronic money institution supervised by Bank of Lithuania, activity license No.11. Moreover, Mistertango activity is based on European, international and national law.

Talking about the payment cards, we have informed our clients about the changes. All the funds are safe and can be used for the bank transfers as usual.

Finally, there is no reason not to trust this payment system.

Best regards,
Mistertango support team

Bedømt til 1 ud af 5 stjerner

I AM AFRAID WITH THIS PEOPLE!

I AM AFRAID WITH THIS PEOPLE!

How is possible an "EU" bank is doing this? I am reading trust pilot reviews and is incredible! I have exactly the same problem of many people from here. This bank have the poorest customer service in the world. The debit card is not working any more. They have 2 fines with the Lithuanian central bank because of issues with customers and terrorism finance.

I receive money from my friends into the mistertango account, also made some transfer into it in order to have money to make online purchases and use the ATM any part of the world. Finally this was impossible because, debit card is terminated, and now Mistertango block the account without reason.

In my opinion many people take out their funds from this bank because the contract termination with mastercard, so they leave without funds and they are trying to win some time...

Please do not trust in this company, I think they have many illegal situations, there are better banks out there than this bull****

Regards

4. december 2018
Uopfordret anmeldelse
Mistertango-logo

Besvarelse fra Mistertango

Hello, Vicente,

Thank you for your feedback.

We do everything to meet the Lithuanian bank requirements and a lot of changes are already done.

The information about the cards, we have sent by email on the 25th of October. Also, additional details will be provided soon. Despite the fact that cards were disabled, our clients were able to use other Mistertango services as usual. If you face some problems using your account, you could always contact us. Our support team is growing because we want to make sure that our clients get the answer to their question as soon as possible.

Best regards,
Mistertango support team.

Bedømt til 1 ud af 5 stjerner

Horrible "LITUANIAN MAFIA BANK"

Horrible "LITUANIAN MAFIA BANK"

Made a top up from my bank account in FRANCE to mistertango, use the account for travel (due to the good exchange rate and fees of the debit card). Then suddenly from one week to another MASTERCARD cancel the contract with MISERTANGO as their are a suspicious company, THEY DO NOT HAVE ANYMORE DEBIT CARD. I was scared because of this notice, so I take out my funds out from the account bank to my bank in FRANCE. THEY BLOCK THE FUNDS AND THE ACCOUNT BECAUSE "MONEY LAUNDERING" they have the "RIGHT" of blocking your funds without reason at all. No information from the support team, they are playing with my money. I have 4300€ blocked in this MAFIA BANK. DO NOT USE THIS CORRUPT COMPANY.

3. december 2018
Uopfordret anmeldelse
Mistertango-logo

Besvarelse fra Mistertango

Hello, Roberto,

Thank you for your feedback. We always try to ensure the best service for our clients!

Regarding the cards, we sent an informational email about a card provider‘s changes on the 25th of October. Information about new cards will be sent soon. Despite the fact that cards were disabled, our clients were able to use other Mistertango services as usual.

We never stop the transactions without any reason. In order to resolve your case like yours, please cooperate with us and provide all the necessary information.
Please note: Mistertango reserves the right to ask additional questions or documents in order to ensure the Law of the Republic of Lithuania on the Prevention of Money Laundering and Terrorist Financing.

Best Regards,
Mistertango support team

Bedømt til 1 ud af 5 stjerner

I contacted bank about eBay fraud case

I contacted bank about eBay fraud case. They promised to solve the case and help me. I asked several times for answer, but I still haven't heard anything. So bad service in this case. I lost my money for their customer who walks away without any trouble.

3. december 2018
Uopfordret anmeldelse
Mistertango-logo

Besvarelse fra Mistertango

Hello,

We are sad to hear about your experience.
We ensure once we get the information about fraudulent actions, we begin an internal investigation. Unfortunately, we have not the right to make a refund from our clients' accounts without his permission. That‘s why we always advice you to report the police about the fraudulent accident. Also, you could contact eBay and inform them about the situation.

Best regards,
Mistertango support team!

Bedømt til 1 ud af 5 stjerner

Mistertango scam. Must read. Mistertango block account. Mistertango take money.

Hello

The tragic service that this company can not and can not be. We tried to collect e-shop payments through Mistertang. We opened the company account, everything was in order, but after a few weeks we blocked us due to lack of documents. E-mail only letters that are answered every 5 days. We do not have to log into your account for a month, although all reg. documents sent

2. december 2018
Uopfordret anmeldelse
Mistertango-logo

Besvarelse fra Mistertango

Hello,

Thank you for your feedback!

We are always trying to ensure a fast and high-quality service. We truly sorry to hear about your experience.
Regarding your question, please note that we have the right to ask the additional documents or information about your company. If you have not received the answer, please contact us again, so that we would be able to review your case.

Best regards,
Mistertango support team
Best Regards,

Bedømt til 5 ud af 5 stjerner

Really good for corporate

Really good for corporate.

Fast deposit and withdraw even if now they request more info for withdraw. But if you have all clear and documents for all they work fine

26. november 2018
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Bad bad bad

Bad bad bad. I send a wire out to a company. This was an investment in a real estate construction company. They asked me for documentation. Excuse me but the last time I checked that was my own money and I can send to whomever I chose to. If they have issues with the destination they can do their due dilligence on them. I am not about to give them private contract that are NDA between me and the company. I said so.
Then I issued a request to withdraw to my own bank. They rejected it.
Then they notified me they closed my account.
Then....believe it or not.....they ask me to give them my bank account so they can send the funds (which I had already requested)....
The bottom line is the most messed up payment processor I have worked with. I would understand to ask for documents for INCOMING wires but documents for OUTGOING is absurd. Not to mention it's a well established european company that I sent to. So bottom line - no problem on deposits but once you try to send funds out - that's when the problems start.
NOT RECOMMENDED. STAY AWAY.

24. november 2018
Uopfordret anmeldelse
Mistertango-logo

Besvarelse fra Mistertango

Hello,

Thank you for your feedback!

If the client does not provide the required information about the transaction or his activity, Mistertango has the right to initiate an internal investigation. During this process, the account could be suspended for a while. After the investigation, our compliance department specialists provide their decision, which can be to cooperate or to close the account. If the decision is to close the account, we ask for the personal account of the other bank in order to transfer the remain balance.
Please note: Mistertango reserves the right to ask additional questions or documents in order to ensure the Law of the Republic of Lithuania on the Prevention of Money Laundering and Terrorist Financing.


Best regards,
Mistertango support team

Bedømt til 4 ud af 5 stjerner

Great for business

Great for business! Very cheap to make international transfers. Before we paid € 30 euro for a transfer with our Cyprus bank, now € 10 for a full month with many transfers. Customer service somewhat slow to respond, but in the end you get an answer.

17. november 2018
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

This company is a Scam

This company is a Scam, when you place money into your bank account all is okay. Then when you want to take it out for making a purchase or because you lost confidence with the bank, they stop the transaction and retain your own money and funds, without any explication, impossible to contact a custom service. Just email and they answer once a week. Still having my funds retain in this bank and I am not talking about crypto. My own Euros of my wage. This is insane.

26. oktober 2018
Uopfordret anmeldelse
Mistertango-logo

Besvarelse fra Mistertango

Hello,

Thank you for your feedback!

In your case, the transactions might be stopped because the leading documents were not provided or the provided information did not meet our requirements.

Mistertango reserves the right to ask additional questions or documents in order to ensure the Law of the Republic of Lithuania on the Prevention of Money Laundering and Terrorist Financing.

N.B. you always have a possibility to explain your transactions and send to us all leading documentation prior to the transaction is initiated.
We hereby confirm that we guarantee that the customer data provided will be kept confidential and banking secrecy observed according to the applicable normative acts.

Best regards,
Mistertango support team

Bedømt til 1 ud af 5 stjerner

simply scam

simply scam. seems some Russian mafia has decided to get on the internet banking business. seriously not recommended

31. august 2018
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

I like the Service Mistertango offers

I like the Service Mistertango offers, but the support is intolerable. They just closing tickets with missing wire transfers without any response. it seems that they are not interested in helping their customers, even at higher amounts.

3. august 2018
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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