Only have one issue, user gets several calls a week, even if hasn’t pushed pendant. So must be too sensitive. Talked with customer service and we are trying couple adjustments. Cust serv very helpful
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Do not like the wrist band monitor. It is too large for my elderly mother and she being 97 does not like the color. Appears cheap for the price we pay. It was sent in the mail and we had no idea why i... Se mere
Virksomheden har svaret
Every time I had a question I got a quick response. My smartwatch works great--although a little bit more sensitive than I would like but I guess it has to be. It is easy to cancel a false alarm, ea... Se mere
Virksomheden har svaret
The service itself is very helpful but it was very difficult to contact customer service for non-emergency assistance since Lifeline moved to an AI platform. When I first registered my mom for the... Se mere
Virksomhedsoplysninger
Om Lifeline
Skrevet af virksomheden
Life is Better with Lifeline
With a Lifeline medical alert system, you have quick access to the help you need 24/7/365, whether at home or on the go, ensuring peace of mind for independent living. Lifeline is the #1 medical alert service in the U.S. and has served over 7.5 million people since 1974.
How Our Medical Alert Systems Work
With a simple press of your help button, worn as a pendant or wristband, you’ll be quickly connected to a Trained Care Specialist.
- Call for Help: As soon as you press your help button, or a fall is detected, you are connected to our North America-based, owned, and operated Response Centers.
- Hear a Reassuring Voice: A caring Trained Care Specialist, available 24/7/365, will quickly assess your situation and determine what help to send to you.
- Help is On the Way: Our Trained Care Specialist will dispatch the help you need; from a neighbor, family member, or emergency services, and will follow up to confirm that help has arrived.
Whether you’re looking for protection at home or on the go – we can help you find the right solution to fit your lifestyle.
Act Now to Get FREE Shipping and a FREE Lockbox
Skrevet af virksomheden
- Available on All Systems with Annual Rate Plans
- Promotional pricing is only available for new customers. Customers will be charged the regular monthly fee after the promotional period ends. The promotional period is defined as the first billing cycle after the initial payment. Additional fees may apply for added features.
Kontaktoplysninger
200 Donald Lynch Blvd., #300, 01752, Marlborough, USA
- lifeline.com
3,8
God
1 t anmeldelser
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Agent handled the issue efficiently
8. februar 2026
Besvarelse fra Lifeline
Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
It is a fabulous service
It is a fabulous service. The new necklace button is over sensitive. My Mom hardly has to brush it. Other than that it is great
8. februar 2026
Besvarelse fra Lifeline
Thank you for your feedback! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.
Besvarelse fra Lifeline
Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. We're honored to be a part of your safety plan.
Quick response and very compassionate.
8. februar 2026
Besvarelse fra Lifeline
Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
The Firemen lifted me back on my chair…
The Firemen lifted me back on my chair after I had overreached and slid off of the seat!
I have removed my neighbors as contacts as they are not easily reached….have my son and nephew listed ….both at least 25 minutes away……the Firemen are better contacts! So polite! And helpful!
I have requested a new band for my wrist but have never received one. The present one is very unattractive….hasn’t been changed for years! Not one I like to show off to friends, family or neighbors!
I am tired of answering the phone to sales pitches…I am 98 years old, live alone, confined to a wheelchair with a nonfunctional right hip…no cartilage in the joint! Doing just fine, thank you……waiting for the gates to open! Thanks for your help….even though you raised my monthly rate by $6 and didn’t bother to let me know!
8. februar 2026
Besvarelse fra Lifeline
Thank you for your feedback! We truly appreciate our customers and the time you took to share your experience. Please reach out to our Customer Care department at 1-800-635-6156, and a member of our team will be happy to assist you with a replacement for your wrist strap and any questions or concerns you may have.
Last time I did a test
Last time I did a test, it took way too long to be connected to an agent......long enough that my children were contacted and emergency services. I had to call everyone and tell them false alarm. The agent had to do a reset because mine did not work. I suggested I might need
a new piece of equipment but she said everything would be OK. If I had really been in trouble, I certainly WOULD have been. I shall be doing another test soon and hopefully it will be better.
8. februar 2026
Besvarelse fra Lifeline
Thank you for bringing this to our attention. We take this feedback seriously and your satisfaction is very important to us. Please contact our Customer Service department at 1-800-635-6156 so that we can work on getting this resolved for you.
We wanted to order the wristband
We wanted to order the wristband . We didnt want to use the necklace. She sets it off. We'll We kept the necklace because rep said just shorten the string. I hope it works
8. februar 2026
Besvarelse fra Lifeline
Thank you for your feedback. If you decide you would like to swap the necklace for a wristband, please reach out to our Customer Service Department at 1-800-635-6156. Our team will be happy to review your options and assist you with the exchange process.
Took me to the hospital when I didn’t…
Took me to the hospital when I didn’t think I could drive
8. februar 2026
Besvarelse fra Lifeline
Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
Fell at 3am pressed my button and got…
Fell at 3am pressed my button and got help by local EMT which lifeline also notified my three children.
Didn’t have to go to the hospital. Sore knees for a while.
8. februar 2026
Besvarelse fra Lifeline
Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. We're honored to be a part of your safety plan, and we're delighted to hear that we were able to assist you when it mattered most!
Poor refund customer service
Over charged for services in 2024 and still not refunded with 3 contacts regarding the issue.
Upgraded services and received a key lock box that wasn't needed, as we bought our own originally. We'll be charged $49. a year for box.
Plus after ordering new service / equipment we were billed for 2 months for old equipment that was received at Lifeline on 2nd statement auto draft. We're only being refunded for 1 month.
8. februar 2026
Besvarelse fra Lifeline
Ronald, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. I was able to locate your account and will have a representative follow up with you to address your concerns.
Help came right away.
9. januar 2026
Besvarelse fra Lifeline
Jeanette, thank you for your feedback! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.
The Emt were on point seriously…
The Emt were on point seriously interesting and concerned about my well bring.
19. januar 2026
Besvarelse fra Lifeline
Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
It works wherever I am.
8. februar 2026
Besvarelse fra Lifeline
Sandra, thank you for your feedback! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.
Besvarelse fra Lifeline
Thank you for your feedback William! We appreciate our customers and appreciate the time you took to leave us a review.
reliable service
8. januar 2026
Besvarelse fra Lifeline
Flora, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
I thought the fall alert was for a…
I thought the fall alert was for a farther distance than just a few yards from home
22. januar 2026
Besvarelse fra Lifeline
Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. I was able to locate your account and will have a representative follow up with you to address your concerns.
Several years ago in the middle of the…
Several years ago in the middle of the night I was awoken by someone breaking into my home. I whispered into my lifeline that I was being robbed. They contacted police and my neighbor and the suspect ran from my house. I have used it more than once after a fall so very grateful it’s part of my life
22. januar 2026
Besvarelse fra Lifeline
Thank you for your feedback! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.
I was going to subscribe to this…
I was going to subscribe to this service. However, after reviewing the 1-2 star reviews concerning cancellations, account closures, boiler-plate/canned Call Center responses to legitimate problems reported, and obtaining refunds from cancellations, I think I'll take a pass and use another compnay. Thanks to all the 1-2 star review warnings.
28. januar 2026
Uopfordret anmeldelse
Besvarelse fra Lifeline
William, thank you for taking the time to share your perspective. We understand how important customer reviews can be when evaluating a service. While individual experiences may vary, we regularly review feedback to help inform improvements. We respect your decision and appreciate you sharing your thoughts.
was supposed to receive a call back
was supposed to receive a call back, but never did
16. januar 2026
Besvarelse fra Lifeline
Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. I was able to locate your account and will have a representative follow up with you to address your concerns.
Besvarelse fra Lifeline
Maureen, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.