Lifeline Anmeldelser 1.027

The medical button on the lanyard is too big and heavy.
Other than that, the service is great.
Really need a smaller, lighter, button, and a lighter lanyard.

I hit my button four times in one episode where I could not get up after falling in my bedroom, I could not get anyone to answer. The unit would turn different colors then go back to no colors. I finally had to crawl to my bed and get my cell phone to call 911.

Always been polite when testing my lifeline monthly, reliable calling my family member when needed, feel more secure having it

Is ZERO stars an option? We tried it for a couple days - was so frustrating for my parents. Dad is hard of hearing and could not understand the machine. I called - they said, “no problem.. we will send a return label. Just send it back, once we get it then we will refund you for everything. Sorry it did not work.” If only that was true - I sent it back - waited - NOTHING - no refund. I called - they said hum. We received it but it’s another department that does refunds. We will send a request and YOU call us back. So I did a few weeks later - same thing. Sorry - we will put another request in. OVER AND OVER. At this point I may never see the $460 - DO NOT use this company!! They are dishonest - they do not have their system functioning between departments to know to refund a customer. Basic stuff here. They will NOT send you an email confirmation or reach back out to you. YOU will have to keep trying to get your money back.

We really appreciated the help given January 13, 2026 when I had to call for emergency regarding my husband, Richard Scherer. And having to call today to close the account and return the device, Miah was very helpful.

My Mom fell, she used her life line, I was never called!!!

When I fell we got immediate response from Lifeline and the rescue squad was here in minutes.

After a recent fall causing me injury, Lifeline responded and in approximately 10 minutes, emergency help arrived to my home and transported me to an emergency room.

Lifeline is an exceptional monitoring system and provide exceptional service; plus prompt services

My equipment is constantly malfunctioning - several times per month - and there are billing issues constantly. I was just billed for $44.95 and mailed a check on January 14, 2026. Today, January 22nd, I received an email that my account is PAST DUE in the amount of $47.93. I called bulking and they said disregard email. MADDENING!!!!!!!!!!

Very happy with the service provided. Efficient

The customer service was excellent. It did take a little while for the connection.

I feel secure wearing my Lifeline.
I live alone.
Twice the Rescue Crew came ready to help me.
I had canceled the alarm, but they came. Great people.
I called Lifeline about them coming after I canceled the alarm. You get false alarms - and you told me they'd rather that then to miss a call.

This is the worst company I have ever dealt with,spent 3 different days trying to set up plan for my mother,kept getting cut off and redirected and cut off,only kept trying because they were the cheapest.Would not recommend by any means unless you have days and hours to waste...

Seems actual service is ok but the customer service is bad. Had to speak
With billing and spoke with 2 different people, I had problems understanding
these people, don’t know if my billing problem has been taken care of since
I couldn’t understand. Very frustrating.

An issue that should have been resolved at the end of October has now dragged on into mid January. I called Lifeline to cancel my father's account on 10/21. I was advised that the equipment would need to be returned before the account would be canceled. Lifeline provided a Fedex label for this purpose. The equipment was returned on 10/24. Tracking confirmed that it was received by Lifeline on 10/28. However my father's account was charged on 11/5. I called on 11/12 to rectify the situation and was told that the account cancellation had been processed and a request to credit his bank account had been initiated. Not only was there no credit to his account but they continued to withdraw from the account in December and again in January. I called again on 1/16 with no final resolution provided. I called again today (1/19) and was told there would be no more charges moving forward but that it could take another month to process the refund - something that should have already happened in November. Totally ridiculous! This is no way for a company to do business.

I appreciate your patience in helping me to learn to use my monitor. Things change a lot as you get older and remembering how to do things needs help. I appreciate your willingness to be that helpful for me. Thank you for being here. It makes me feel like I have a roommate around my neck! God bless you.

The response was quick and the people were thorough and caring . I was very satisfied! It occurred me say after Christmas.