Lifeline Anmeldelser 1.027

I am a bit clumsy at times, and I hit the little button once in a while by mistake, even though I wear it upside down to prevent me from hitting it by mistake, but there is always someone there very quickly ready to get help if it is needed. I appreciate having it, for my son often takes his family on trips, so I am here alone once in a while, and it is nice to know help is near should I have need of such. I thank you for that peace of mind.

Mom called Lifeline. Emergency responders came. Neighbor called to let me know medics were there. It was almost an hour before lifeline called me. I need to be notified when emts are called. She is 107. I need to see her if she stays in her apartment or if she goes to an emergency room. Living 20 minutes from her I need to be notified immediately. Thank you. Her Daughter

I contacted Lifeline and purchased a unit for myself. I thought it came with a fall alert wristband. It didn't so I had one sent to me. I didn't want to use the device without the fall detector. This whole process took almost a month. When I got the fall detect device, I decided it wasn't going to work. So I sent the unit back. I requested a refund for the price of the unit and they tell me that it since it had been over 15 days when I purchased it. That I wasn't allowed a refund. This is crap. This cost me $169.00. I will never use this company and advise others that this company is a rip off.

I had a stroke in the middle of the night and lifeline got an ambulance for me and thank them very much

These people are crooks. We used their monitoring system for several years for my elderly mother. She passed away in early August of 2025. Within a couple of weeks I called to cancel the service and I returned the equipment as Lifeline asked. They told me the automatic billing would stop but it continued. I called after two months of charges and they said they would issue a refund. They didn't. So I called my credit card company, stopped the automatic payments, and challenged the charges. The credit card company resolved the disputes in my favor and I thought the matter was done. However, Lifeline changed the name on the charges from "Lifetime Systems Company" to "4TE* Lifeline Systems Company" and without authorization restarted the charges. The charges slipped through because of the name change and I just realized that four more months have been billed. I have challenged these and am confident they will be resolved in my favor. But the credit card company said that because of the fraudulent way Lifeline operated I would need to keep monitoring for unauthorized charges and if it happens again they'll need to cancel my card and issue a new one.

It worked and that’s what matters

I have calling about a double billing issue that happen on January 5, 2026. It has taken at least 4 telephone calls, and the issue has as of yet to be resolved. Your agent told me to check my bank records. I have and the bank records indicate that YOU were paid because the records show your checks have cleared, which means YOU were paid. So, my question to you is when will this issue be resolved. I can see it's not a priority issue on your part because of your activity or lack on your part. My question to you is, how many more hoops am I going to have to jump through before you DO SOMETHING TO HELP ME? To me it's simple reverse the double payment on January 5, 2026, and everyone will be happy, including you. For my part you are not providing very good customer service at all. Thank you, I hope that your adjustment team will finally do something.

Great service when I press the alarm the agent stays with you and makes sure you get the help you needed fast .

I recommend lifeline to all my 70 Plus friends. I've had it for more than eight years and would never be without it. I've had to use it four times. It's wonderful safety net for people like me---seniors who live alone. It's worth it's weight in gold.

I had a serious fall resulting in a head injury. When I was able to get up and figure out what to do I was delayed by confusion for about 5 minutes??? until I remembered to hit my Life Line button. Getting the request for ambulance services was difficult and delayed. The ambulance arrived in what seemed along time. The agent taking my request for help repeated many questions like who should we call from your list, what is your address, is your door unlocked and how do they gain entry. ?? I yelled "I need help I am bleeding bad get someone here quickly or fast. I guess I sat down in a puddle of blood getting up when the ambulance people walked in!!! TOO many questions by the agent!!!!!

My wrist call button keeps going off when I don't have any emergency. What can I do to stop this from happening??

Measured up to what was said about the service

I wish your company cared enough about cancellations due to parent being admitted to memory care. But your agents, after being transferred to four departments, were more concerned about keeping the service active. So totally frustrating and after reaching the fourth agent, she was supposedly mailing a prepaid return label and two weeks later, here I am. Definitely this company needs sensitivity and listening skills training. I'd never recommend this company. Sales are more important than providing care, see your product from beginning to end.

Good overall and just not happy with having to test connection every month

I received a call from lifeline customer service reminding me to do a monthly system check and we also update my emergency contacts. Your agent was very helpful and everything was taken care of quickly and easily

My sister fell and life line called me

Well, you hope you never need to press the button. But in this situation, we were glad my Dad has a button to press.
After dropping a pill on the floor and trying to retrieve it, my Dad found himself on the floor. He tried to get up himself for over an hour and then finally conceded and pressed the button. After pressing the button, Lifeline was able to contact a family member to help Dad up! Thank you Lifeline!

I tripped and fell outdoors straight to the ground. Lifeline did not go off; no one was asking if I was ok. My daughter was working in the yard not far away and came to my aid. I pressed the button and had Lifeline run a test. It did not preform as I expected. Got a lame excuse about falling slow; landing on soft dirt; the run around. I said I was done. A few days later the Head CSR called and I said I don't trust it and I want to send it back. They promised to send a mailing label for return. That was over 10 days ago--no label yet. I disputed the monthly charge with my CC company. BEWARE!

I called to order a pendant from lifeline, and an hour after I ordered the pendant, I changed my mine, so I called them back to tell I wasn’t interested anymore, and they said ok, we will close your account, refund your money and cancel the pendant, because it hasn’t been shipped yet. This happened on the 6th of January, 2026,it is now Feb. 20th and I am still waiting on my refund, and they aren’t returning my calls. For those of you who have had a good experience with them, that’s great, for those of you who are considering them, do your research and read the reviews.

I signed up with lifeline, but never activated the service. Still they started billing for services in May 2025. I didn’t realize they were billing for services until August 2025 when I called them to ask why they were billing for service when I never activated the services. They credited my account for August but would not credit May June or July. If the company activates service they should notify the customer. Everything they sent indicates I would have to activate the service not that it would be activated by them without my consent. I know I should have checked my credit card statement every month to stop the service sooner, but this is not a fair way to treat a customer who is 82 and wasn’t checking her bank statements. They should have to notify customers they are activating their account and explain how to return the equipment before they charge for services when the customer has never activated those services. They told me I should have received a label with my shipment for the equipment but no such label was included and I had to pay to ship the equipment back. Lifeline should inform customers that they will activate the service within 60 days and the customer should be given the opportunity to cancel the service and return the equipment or they will be charged.