Knog Anmeldelser 

Responded very quickly with the issue raised resolved immediately. Really impressed with the promptness and support.

Many thanks for the friendly approach and the accommodating response!

I purchased a mid-cobber rear bike light. Love the product! Unfortunately the button became a bit ‘sticky’ after use, making it hard to turn on / off and cycle modes. I emailed knog and they sent me out a replacement, free of charge! Very easy to deal with, and good experience all round.

In contrast to the dealer (Bikeinn.com), Bridg as my contact person from Knog‘s customer service was just excellent: responsive, solution-oriented, customer-oriented, pragmatic.

In essence, skip the dealer Bikeinn.com and directly purchase the products from Knog‘s website.

Great products and great customer service. Thank you.

Had an issue with one of Knog's bells. Knog sent me a replacement bell immediately. A great company with great products and excellent customer service!!

So amazing service great communication, fast email replies this lights are amazing will buy this lights always.

I have owned a bilby head torch for about 9 months.
I have used it most days running at night, and it has been a very good, bright and quick drying head torch.
The controls are quite complicated at first compared to a regular head torch, but this allows more flexibility of use once you are familiar with them.
The product has now stopped working, but Bridg at the help desk has been excellent in trying to source a replacement.

Had an issue with my rear Cobber, one of my many great Knog lights and it was replaced immediately when it won't turn back on. Super happy with sticking with Knog for my lighting needs! Kudos to the Knog staff for taking care of their customers 👏 cheers!

The product is great, but unfortunately there was a fault with one of the lights. The company that I bought it from were less than helpful, so I reached out to the manufacturer. They very kindly offered a replacement and were extremely courteous and helpful.

I don't mind when there is a fault with a product, these things happen - particularly with electronics. What matters to me is customer service, and how companies deal with faults when they occur.

Very pleased! Keep up the good work.

Both the product, the Bandicoot, and the customer service manager, James, were excellent.
The Bandicoot is invaluable for running on Hobart’s cold, dark, sometimes misty, mornings, especially the high beam mode. It’s lightweight, durable, silicone band make it perfect for wet weather, and sweat weather, and it has the easiest method of charging I have ever seen.
My customer service enquires were dealt with professionally, promptly, and patiently, and without fuss. Jame’s follow ups went above and beyond.
I couldn’t recommend the brand, and team, any more highly.

I reached out to Knog website help centre because of a faulty SCOUT “bike alarm & finder”, and the customer service was outstanding, Bridg has guided the process from trouble shooting to replacement of the item swiftly and diligently… very happy … thank you Bridg and KNOG

Wenn man nicht wüsste, dass es die Firma wirklich gibt, könnte man es für einen Fake und Betrugsmasche halten. Ich habe im August ein Set bestehend aus Lampe und Rücklicht für mein Rad bestellt (Wert 125 Euro) und selbiges bis jetzt, Anfang Oktober, nicht erhalten. Auf Rückfrage bekommt man vom Service die freche Auskunft, seinen Briefkasten auf Karten des Postboten zu kontrollieren. Habe die Angelegenheit nun Paypal übertragen und, da die dunkle Jahreszeit ansteht, woanders bestellt (und sogar geliefert bekommen, mit Karte im Briefkasten!!) und hoffe, wenigstens mein Geld erstattet zu bekommen. Schlussfolgerung - Knog "kann" Licht, aber absolut keinen Service, 125 Euro für den Lokus. Nie wieder.

Had a faulty front light. Contacted Customer Services. Without looking for pictures of the faulty item(as proof) or looking for it to be returned, not only did they send out a replacement front light, they sent the matching back light as well. What more can I say 👏🏼👏🏼👏🏼.

Thank you Knog.

I had my cobber light for a bit more than a year.
It stopped working correctly and would not stay illuminated. I called the company and asked for a replacement or repair. They said they would send a replacement light, but after a few months it had not arrived.
I contacted the company again. They were very supportive, and sent a new replacement light quickly. I very much appreciate this. I am not sure what happened the first time, but I am glad they made it right.
The quality of the light is awesome. It’s is very bright and effective. It is the most visible taillight I have ever seen. I am glad I have a replacement light. I feel much safer riding on the road with it.

outstanding product, superb service, couldn't be happier

My warranty claim has been dealt with swiftly and generously, exceeding by far my expectations! Best customer service ever.

problem with delivery to the EU understood and very well addressed. Great products.

Had a piece of the Knog Oi bell fall off on a ride, didn't know where.

I filled out a warranty claim and attached a pic of the broken bell and proof of purchase, and had a replacement organised and sent off in just a couple of days from start to finish.

Very easy to deal with and organise, cant fault their customer service.