Knog Anmeldelser 

I have been waiting for something like this to help protect my bike for years. I now have one on every bike and it is reassuring that the bike is alarmed and can be tracked if stolen - but I think the alarm is the main deterrent. I had a question about battery life and James in the support team spent time to ensure I know everything there is to know about their battery management which is very good.

We bought two scout alarms to secure our two newly bought bicyles. Up front we studied the product information and the manual to make sure it would meet with our expectations. It seemed to do so. After some tests most of it does. One thing does not. We can not secure our two bikes from one phone. This is important when you use bike for long trips together. The service desk’s answer was a bit lame: security reasons. We expect and hope that the app will evolve and this feature will be added in the near future.

Help was great, to do an emergency reset. Thanks so much. Peter

Last year, I purchased a Blinder 600 light for my bike. Unfortunately, the light fell off my bike a month ago, causing some internal damage. Initially, I contacted customer service hoping for some instructions to repair my light. After some time, they got back to me with some bad news about the damage, but they also provided me with a solution. They decided to send me a replacement, which I received all the way in Mexico City!

Great service - I had a problem with a bell and they sent out a replacement quickly, without any drama.

I have submit request (#54943) on 30 Jan to ask about my Knog Scout not detectable after factory reset but didn't received any acknowledgement or update from the team for more than two weeks.

I raised another request (#55150) to ask for the progress but still no response for 1 week which left me no choice but to escalate it here..

I found the tail light to be everything promised in the ad. It's sturdy, easy to operate and VERY visible. A quality product that makes you feel safer.

Luce anteriore Kobber: efficace e l'Azienda australiana Knog è serissima.

I bought a Scout before Xmas and when I went to install it there was a fault with one of the security bolts. I contacted Knog after asking the retailer without much luck. Bridg at Knog shipped a replacement bolt all the way from Australia to my house in London and it arrived in almost no time. I'm very happy with the service I received.

Had a quakka run fail on me and they replaced it with no issues. Reply from support can be a little slow but I'm happy to wait when the products are worth waiting for

Bridg was so professional kind and accommodating. This company makes great products. People are always commenting on my nifty headlights

Świetna obsługa posprzedażowa w sytuacji trudnej . Duże zaufanie ze strony działu obsługi klienta Knog .
Rozwiązanie problemu wzorowe i z dużą uwagą na satysfakcję klienta .

Tomasz

product works well, well I did have a problem (I suddenly couldn't turn the scout on or off from the app) but I managed to resolve it - with absolutely no thanks to the service, which was as good as non existent. They should put their braindead support chatbot to sleep, it's the only humane thing to do...

Based on a favorable article I read in the Wall Street Journal, I ordered three items on December 9th as a Christmas gift for my son. Only one item was ever delivered (December 22). Bridg, the Knog rep, was trying to be helpful, but due to the huge time and distance gaps between Australia and the US, communication was extremely slow, and I was never able to find out what happened with the other two items (I don’t think Bridg was, either). I finally did receive notice on January 8th that I will be refunded for the unshipped items. Lesson: don’t order from a small company in Australia, even though they have a distribution center in Texas (with which you can’t communicate).
Susanna K

Over the past years I bought several Knog Blinder lights for myself, my family, friends,... because I find them really handy and strongly perfoming regarding luminosity/visibility.
Unfortunately some Clasps broke over the years, so I wanted to buy some spare parts. Shipping costs from Australia to Europe would have been way higher than the product costs themselves. So I contacted Knog customer service and Bridg made sure I received four Blinder Clasps free of charge. He also made sure I would not have to pay any customs duty with the shipment from Australia to Europe.

Good products and always great service. Knog stands behind their products.

Really appreciated the quick and human reply and effort made to find a solution to fix my now fab again Blinder, thank you Bridg!

Not sure what is going on with this company? They say they are running a 15% off if you purchase 4 or more items. I have 4 and yet no discount at checkout. Checked their site for code-nope. Tried to reach out via phone or email-nope, page has been deleted with contact info. I guess I shall pass on purchasing from them. Search for these items continues….

I contacted knog regarding a possible faulty clamp for the knog blinder 1300 after leaving a trustpilot review,I have to say the customer service was 100% james Applegate dealt with the issue brilliantly,based in Melbourne Australia I think,james has sent out a new light with precise mounting instructions so thanks james,much appreciated

Great service, they take time to answer your specific question. Deeply recommend