Knog Anmeldelser 

Replacement of a malfunctioning light was handled with full replacement and no questions asked. Stellar service, and the products are one-of-a-kind in the market so such service is especially appreciated.

It seems like they delete bad product reviews on their website!!
I've bought multiple Knog items since picking up road cycling, they make nice looking items, but they don't last and are very overpriced.
in the past i've bought an Oi bell (broke after a year), a luxe Oi bells, a PWR Commuter 450L front light (the mount broke within a season), and a set of lil cobber front and rear light (the rear light stopped functioning after a charity ride because of rain).

someone i left a bad review for the PWR light, i cant find the review anymore. Also, i just posted a review for the lil cobber light, i dont see the review online.

Speedy response, backing your product and warranty. Providing me with exactly what I need to stay safe cycling our roads. I will recommend your products to all I know needing lights.

Customer service the like of which is all too rare these days...went above and beyond to replace my faulty bike light which - although very sparingly used - was out of its warranty period. Many thanks, Bridg & Knog!

Had an issue that got resolved promptly, with no headaches involved. The CS agent that I dealt with was extremely friendly and kept me updated the entire time, until my issue was resolved.

The Knog Scout Bike Alarm that I purchased is great, gives me a ton of peace of mind when I am not in direct sight of my bike. I actually like it so much that I got a second one for my other bike... Very pleased with the product and customer service that I received.

Bridg Jessop was super helpful. Informative communications, help with fault finding and ultimately providing a replacement light. Thank you!

I can't fault Knog's customer service. My experience has been exemplary, and I am extremely satisfied with the manner which Bridg Jessop, Knog's Customer Service representative, managed my case. Her email communication skills were excellent, and the outcome exceeded my expectations.

I had a front blinder light that unfortunately stopped charging less than a year after purchase. Contacted Knog and they have sent me a replacement. I would recommend them based on that alone, you can trust in their support team in the event something goes wrong.

They clearly value their customers, so 5 stars imo.

I had problem installing on a new phone. They explained why this was so, and told me how to get around it.
I struggled, but ultimately was successful.

Tailights for rear racks are hard to find, but Knog has a nice product: the Blinder Link Rack. I live in Brazil and the one I ordered from BikeInn was not working. Just a few hours after I dropped a line for Knog about this problem, Bridg asked for my address. I received a brand new unit in my home, direct from Australia, totally free of charge as ensured by warranty. This is simply amazing!

Great support service.
I had a problem with a bike light and they handled my claim uncomplicated, although they could have formally rejected it. I will stay costumer of such a firm!

I recently had the pleasure of interacting with Knog's customer support for assistance with my bike lights. Bridg, a representative at Knog, exemplified exceptional customer service by promptly addressing my need for new clasps. Not only was the response time remarkable, but Bridg also ensured the solution was both cost-effective and swift by arranging for a quick postal delivery.

The efficiency and care taken to resolve my issue were commendable, and it's clear that Knog values customer satisfaction highly. Bridg's assistance is a testament to the company's commitment to quality support. I highly recommend Knog for their reliable and considerate service.

After some difficulties with my Knog Scout I emailed them about the problem, they responded well and after coming to the conclusion it was faulty sent me a new one, top after sales service.

Hats off to the team at Knog for their great and swift response when it came to supporting my problems with Lil Cobber. The product are fantastic and most innovative and now I know that so is their support!

A+ customer service. Easy to deal with, fantastic communication with enquiries and troubleshooting, and willing to find solutions.

A special mention to James who I have dealt with, authentic customer service

Fantastic after sales service, apparently my scout bike is having a battery issue, after some communication with the KNOG team, it was sorted out and I got my replacement set.

Formerly 1 star review...

Issue: 16 March 2024
Raised an issue; 55890, on 18 Feb and received an initial response on 28 Feb re: battery issues/failing to switch on Blinder Link. Didn't seem like the individual responding read the content and re-requested the reset process be re-attempted after the initial submission had outlined this. 5 Mar the team member provided a reply advising a replacement to be issued and sent out in 7 business days and notification would be advises via email. Soon after this email prior to confirming a delivery address a feedback request - the issue had not been resolved.

Attempting to reply to the message thread enquiring about the replacement has initiated a new ticket.

Short of it is that the ticket seems to have been closed and it's 16 Mar with no confirmation information indicating a replacement has been issued.

The interpretation of this current experience is inferring either customer service is poor and frustrating or, that staff are handling these high quantities of enquiries by brute forcing their way through lacking customer care.

Currently rating of Knog's customer service as frustrating and now awaiting, possibly another 2 weeks, for a response to the newly launched ticket; 57347.

Update: 24 March 2023
Hi James,
Appreciate the follow up and of the opinion an apology from you specifically is unnecessary. However, I had hoped that the circumstances and interactions that attributed to this being posted on Trust Pilot hadn't arisen.

I have received a follow up response from the Knog team indicating the same information you've noted. The response failed to provide answers to my follow up enquiries, although, they are moot point as the replacement item has been received.

In an attempt to unbias this review, I have rated the experience based upon several factors that include the previous and current interactions. The 1 star review has been amended to reflect the influence your assistance has had in the matter and the purpose of Trust Pilot. The opinion that the isolated incident with the Knog team member is still steadfast that there is something lacking in the communications - nil speculation and whether Knog elects to address the matter is not of a customer's concern.

Thank you for your assistance James.

Great products, and helpfull people if you have a probem with your light.

Awesome customer service from the guys at Knog. I had an issue with my new bell and it was sorted straight away without question. Thanks so much guys.