Knog Anmeldelser 

I contacted customer service about a broken lamp holder. Quick response and replacement holder sent just as quickly. Great, thank you!

Amazing customer experience

Knog Blinder 1300 fells out the mount very easy - other people on the www has same issues. Knog has extremely difficulties recognising a possible design error and only advise to click the light in properly even if it happens repeatedly for more of us. With a lot of KNOG product bought over the years this is very disappointing.

From user feedback
User reviews indicate that the Knog Blinder 1300's mount can be unreliable, with lights falling off due to bumps or insecure connections. The plastic clip mechanism has been a significant point of concern for many riders.
Mount Mechanism and User Feedback
The Knog Blinder 1300 uses a plastic clip that latches into the light's alloy body, which is then secured to the handlebars with a flexible rubber strap or a GoPro mount.
Insecure connection: Multiple users report that the light does not "positively click" or lock into place securely enough.
Vulnerability to bumps: The primary issue is that the light can pop out of the mount when the bike goes over even slight bumps or rough terrain.

The lamp I bought had to be destroyed after a year of use, and a replacement was generously announced and promised. Nothing happened! Almost two and a half months of waiting have now passed, and no replacement has arrived. I believe Knog is cheating me and simply withholding the replacement.

Had problems when I changed my iPhone, wrote to customer service and they replied with solutions and clear instructions on how to reset my knog scout with video. Managed to reset and set up on my new iPhone. Fast and responsive product and service team. They even offered to send a replacement of all does not work. Will definitely recommend it to friends.

Keinerlei Stornofrist bei Direktbestellung. Auch keine Antwort des Supports auf entsprechendes Email. Leider wurde die horrende Zustellgebühr im Bestellprozess zu spät wahrgenommen....

Mam Knog blinder i dwa Knog scout. W jednym scout miałem problem z baterią i od razu został wymieniony na nowy. Obsługi profesjaonalna. Napewno wrócę jeśli będę potrzebował jakiegoś produktu.

Bought a $90 Knog Scout security device two days ago. Been trying to get it to pair with my phone, consulted all the online instructions, consumer comments and YouTube videos, no luck. Knog help centre useless. Sending the thing back.

Beim Kauf meines ebikes wurde mir die Knog antitheft Apparatur empfohlen, aber erst das 4. Gerät funktionierte einwandfrei für die Dauer von 2 Jahren bis vor wenigen Tagen, als es es sich über die App nicht mehr scharfstellen ließ. Ich werde nun die Knog-Leiste abschrauben und das empfohlene Reparaturprozedere durchführen.

The customer service is top! Helped me out very quickly and successfull! Thanks

Still have faith that Knog can fix the issues and I can come back on here and give a 5 star.

I have bought 5 lights from Knog.

So far I am not impressed by the companies’ customer service.

Bit I am hoping for the matter to be rectified.

All the best

Sam

Cool products. When there was a problem with a light button they replaced immediately. Wasn't much more expensive than no-name junk, where there certainly would not have been such an easy process.

Excellent light products for bikes, and a brilliant Scout Bike protection solution that fits for pushing away quick thieves during a bike tour stop.

PS: the recent app update issues have been resolved since yesterday. Your Knog Scout will again be managed in the app after you login again into the app, and hard reset your device. Support was swift to resolve this issue after contacting them.

I repeatedly tried to connect the unit to the “find my” app on my iPhone. No luck. I emailed tech support, and 5 days later got a very weak response, that contained no technical assistance. I reset the Knog unit 5 times. The 6th time, it finally connected. (This is not a simple procedure, and altogether took me 45 minutes). I do not recommend this product, and I definitely don’t recommend their non-responsive tech support (say hi to Bridg she/her).

Simply stay away from the product.

If you purchase this product, you will 100% receive no technical support from the company. Buy the product, and you will waste your money. Having written an extremely detailed explanation of the steps followed only to not have the unit connect to “find my”, and then the tech support responded with “please plug in the unit, and follow the steps on the trouble shooting guideline”. Yup! As I explained in the lengthy details, I tried the steps and …. Wait for it…. “The knog still doesn’t connect to ‘find my’ app on my cell phone. I’ve never received such poor support from a company. And the support took almost a week in response.

Furthermore, the company makes racist remarks and brings politics into “providing technical support”. How about just providing actual technical support? And when responding to customers about such a faulty product and poor connectivity, offer a solution or to gladly accept the product back.

If there was an option for zero stars, I would have selected it. Absolutely/positively do not purchase this product as I seem MANY other people with the EXACT same issue. Why can’t the tech support provide any solution? Not sure. Not even one recommendation to resolve the technical problem. And their response to no technical support is what???

Steve (Zim/Zer)

Knog goes well beyond what I have come to expect out of suppliers - what outstanding service they provide.
The alarm activation button had come out of my Scout as a result of my problem with opening the charging port .I am 81 years old and had a stroke, which partly affected my vision. As a result, I purchased an E bike in order to have the capability to go places without relying on others. The Knog Scout gives me peace of mind when I park my bike when I'm not at home.
While generally this sort of damage may not be covered under warranty and I would have accepted Knog's decision had it not been to replace the Scout in this situation, the company did provide a replacement for me at no cost. This is truly remarkable, since i did admit to it probably being my fault.
Knog's decision to help me just further confirms to me and to others that Knog not only makes great, quality products but also provides exceptional service. I will continue to be a strong supporter of Knog and its products.
Many Thanks, Knog

Recently got in touch with Knog support about a faulty light part. Bridg from their support team had been amazing in trying to resolve the issue. This is after trying a few times with a local bike supplier in UK where the product was purchased from. They did not help in resolving it but Knog support has been amazing in sending troubleshooting steps to try and resolve the fault and now they are issuing a new replacement part. Just shows how much they care about their product and customer satisfaction. Will definitely buy more from them for my next bike.

Great aussie brand,

Incredible products, no-one else put's the same care and thought into gear

Buy once, cry once,

Found customer support incredibly helpful

Be sure to lock them up

Have bought, Cobbers and Blinkers in past!

Light failed after a less than a year, retailer refused support, tried Knog website and messaged them. Ignored. Very poor service.

Great product and great service when I needed it.

Knog honored their warranty on my Blinder Road 600 despite me buying from another outlet (Dyson) -good customer service and simple example for other retailers to adopt Thanks James