Knog Anmeldelser 

Knog have discontinued the individual Lil cobbers, in lieu of a new product that is under development. I was after a replacement for my previous one that died (after a long life). I don't understand why they don't continue the older product until they actually have something to replace it with?

I also used the robotic Q&A for my initial enquiry, but it was so dumb that it didn't know any answer (good or bad) to my question, which was "When will the lil cobber rear bike light be restocked?". Seemed a pretty straightforward question to me.

My Knog Bike Scout became confused a few days before Christmas - basically the ability to turn it off from my iPhone vanished resulting in constant 85dB alarm! I reached out to the support at Knog and was pleased to receive a response about a week later ( many public holidays in that time). The attached problem shooting guide and in particular a step by step video fixed the problem. Great service and a wonderful product!

Knog got my back when I needed spare parts for a product I bought in a country which they don’t sell officially their products (Brazil). I was having difficult to find little spare parts and after contact them, they couldn’t be more helpful. Excellent support and understanding of the needs of a customer. Also they really keep up with the warranty they offer when selling its products. Great job for all in Knog.

Lights are good (and expensive), but the fixings are very poor. In less than 500 km of cycling I have lost both a front and rear light as they separated from their mountings. I replaced the first one (front Blinder 1300 - $170). But I am not replacing the rear, Blinder Link Rear Bike Light. Too expensive to keep losing them when fitted correctly

J'ai achété un set d'éclairages avant et arrière Knog Cobber mid pour avoir des lumières plus puissantes. Au bout d'un an, la batterie de la lumière arrière ne tient même pas une heure. N'achetez surtout pas ce produit, car on paye cher pour un produit de qualité médiocre.

first order for me, long waiting time to get this but finally arrived .
Service a little long for ansewering but very professional.
Product seems very good.

I've had a couple of problems with my Knog (which generally I love!) but both times it has been sorted out promptly and efficiently. The service is very personal and I feel like a valued customer whioch is not a common experience these days!

Bought a set of Lil Cobber lights from a retailer in the UK and the front light was not working correctly. I contacted Knog directly to check that it wasn't something that could be corrected and I also let the retailer know. In the end Knog directly sent me a replacement because the returns process with the retailer would have been a lot more complicated and time consuming.

Innovative Produkte und hervorragender Service! Ein defektes Gerät wurde schnellstmöglich und unkompliziert durch ein neues ersetzt. Die Kommunikation ist ausgesprochen freundlich und kundenorientiert. Wer so arbeitet, muss die Billig-Konkurrenz nicht fürchten!

Customer service was quick to respond and super helpful! My warranty request was for a light mount did not hold up after 2 weeks hard bike packing and lost the light. Products are really superior to most others I have used so that plus this very positive interaction means I likely using knog going forward.

Excellent Customer service that meets all the requirements at all times. Thank you for the great service

Customer service as customer service should be. Had problems with a Knog Scout after I changed phones. Got a thorough explanation by email on how to reset it, but I couldn't do it. They then sent me a new unit. Incredibly satisfied and really recommend this company😀

Der Service von Knok ist unübertroffen!!
Ein Ersatzgerät wurde mir umgehend zugeschickt und die die Kommunikation mit dem Support war überaus freundlich.

Very responsive, professional, thoughtful and understanding of my issue. I would recommend them most highly. Bridg from customer service is to be commended.

J'ai acheté une alarme KNOG et j'en étais pleinement satisfaite depuis 1 an jusqu'à ce qu'il commence à s'activer tout seul en roulant alors qu'il avait été désactivé. Après des reset et même un remplacement de mon Knog, j'espérais pouvoir retrouver un fonctionnement normal mais le nouveau Knog a fait la même chose ! Vraiment décevant.

Knog blinder 4.
Since 2018 I'm using this lights. So far they still working, battery on eco mode last about 2 months or more on average 5 hours per week.Water proof for UK weather.

Superhelpful and replaced my 2 year old light for free. Quality products and super service!

I have always been a huge fan of your products, and now I must also praise your customer service.

Thank you for the help with the bike lights replacing them and the truly friendly and easy contact.

There are really wonderful people behind your products.

Your bicycling customer, Vanessa (Germany)

Knog honors their warranty: when my bell broke they shipped me a new one

We've been using Knog lights on our bikes for several years now. In general, the experience has been extremely positive, and on the rare occasion that we've had problems with lights, etc., Bridg & her team have been exceptionally quick and professional in providing support and assistance.