K&R Group Ltd regularly use Kellaway as a preferred supplier. The relationship we have with Alex and the team means they know how busy we are on site/running our own business. Yesterday, Alex re-arr... Se mere
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Se, hvad kunderne siger
I completed an online order for two dumpy bags of gravel on a Sunday afternoon and following a very courteous phone call from Kellaway early the following morning the gravel was on my driveway by 11.... Se mere
Virksomheden har svaret
As I know nothing about building but planned a building project. I visited Kellaway and explained my situation. Ever since visiting on many occasions, the staff have been more than helpful in suggest... Se mere
Virksomheden har svaret
Ordered a bulk bag of gravel online. Needed to discuss delivery location and spoke with a very helpful man who agreed to move my delivery to today, on a slightly smaller truck with better access.... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Kellaway Building Supplies. Your local, independent, family owned business priding ourselves on being your Merchant of Choice. With branches around the South West, we offer competitively priced materials and award winning service, delivered by our knowledgeable and friendly team.
Kontaktoplysninger
Olympus House, Britannia Road, Patchway, BS34 5TA, Bristol, Storbritannien
- 08000499788
- enquiries@kellaway.co.uk
- kellaway.co.uk
4,7
Fremragende
596 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 62 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The store arranged delivery for the day…
The store arranged delivery for the day I was able to be at home to receive. The delivery driver was very accomodating to drop the product where I needed it despite being in an awkward position. He was also able to advise that I had overestimated the volume and the second dumpy bag wasn't needed so returned it to the store. Good job and service all around.
12. juni 2026
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Besvarelse fra Kellaway Building Supplies
Hi Peter, thank you for taking the time to leave us such a great review, and please accept our apologies for the delayed response.
We're delighted to hear that you were pleased with both the service you received and the delivery experience. We always aim to work around our customers' schedules wherever possible, so it's great to know the delivery could be arranged for a convenient day.
It's especially pleasing to hear that our driver was able to place the materials exactly where you needed them and provide honest advice regarding the quantity required. Going the extra mile to help customers and ensure they only pay for what they need is all part of the service we strive to deliver.
Thank you again for your kind comments. We'll be sure to pass your feedback on to the team, and we look forward to helping you with your next project.
As an ambitious DIY bod - great place to go.
As an ambitious DIY bod and not being in the trades the staff are brilliant, understanding and help you get what you need as you think through your project in your head! Great value too. Deliveries always as they say and they ring ahead.
10. juni 2026
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Besvarelse fra Kellaway Building Supplies
Hi there, thank you for taking the time to leave us such a fantastic review, and please accept our apologies for the delayed response.
We're delighted to hear that our team has been able to support you with your DIY projects. We know that not everyone who visits us works in the trade, so it's great to know our staff helped you think through your project and find the right products for the job.
It's also wonderful to hear that you've found our prices competitive and our delivery service reliable. Keeping customers informed and delivering when we say we will are both things we take great pride in.
Thank you again for your kind words and continued support. We look forward to helping with your next ambitious DIY project!
As always a great service from…
As always a great service from Kellaway. I am a DIY-er so often small and probably irritating orders, but they always deliver with a smile and are very helpful. Thank you.
10. juni 2026
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Besvarelse fra Kellaway Building Supplies
Hi there, thank you for your wonderful review, and please accept our apologies for the delayed response.
We're delighted to hear that you've continued to receive great service from the team. Whether it's a large trade order or a small DIY project, every customer is important to us, and we're always happy to help however we can.
It's fantastic to know that our team has been helpful and friendly throughout your visits. Your kind words mean a lot to us and will be shared with the branch team.
Thank you for your continued support and for choosing Kellaway. We look forward to helping with your next project, no matter the size!
I used Kellaway for the first time…
I used Kellaway for the first time to buy some roofing battens for a DIY project. We were really happy with the bulk purchase price (much cheaper than I had seen elsewhere), the customer service from Jazz was super prompt and very helpful, and they delivered exactly when they said they quotation. Delivery cost was very reasonable and overall really happy with the product and service. We will be back!
1. maj 2026
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Besvarelse fra Kellaway Building Supplies
Hi Aimee, thank you for taking the time to leave us such a fantastic review, and please accept our apologies for the delayed response.
We're delighted to hear that your first experience with Kellaway was such a positive one. It's great to know that our competitive bulk pricing, reliable delivery service, and quality products all met your expectations.
We're especially pleased to hear that Jazz provided prompt and helpful customer service throughout the process. We'll make sure your kind comments are passed on to him, as feedback like this means a great deal to our team.
Thank you again for choosing Kellaway for your project. We really appreciate your support and look forward to welcoming you back in the future.
Fantastic service at Chippenham branch
Visited the Chippenham site today for the first time after going to the usual DIY stores to buy some bags of decorative gravel.
The service and price was far better than any of the others.
Not being a trade buyer I wasn't sure what to expect visiting somewhere like this but we were helped from start to finish by a very friendly member of staff who loaded the bags of gravel into the car for me and the manager was more than happy to talk through the options when I inquired about paint.
I wouldn't hesitate to recommend this place to anyone, trade or DIY.
5. juni 2026
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Besvarelse fra Kellaway Building Supplies
Hi Steve, thank you for taking the time to leave such a fantastic review, and please accept our apologies for the delayed response.
We're delighted to hear that your first visit to our Chippenham branch was such a positive experience. It's great to know that you found our prices competitive and our service exceeded your expectations compared to other suppliers.
We understand that visiting a builders' merchant for the first time can feel a little daunting, so we're especially pleased that our team made you feel welcome and supported throughout your visit. From helping load your gravel to offering advice on paint options, providing friendly, knowledgeable service is exactly what we strive for.
Thank you for your recommendation and kind words. Whether you're a trade professional or tackling a DIY project at home, we're always here to help.
We look forward to welcoming you back to Chippenham again soon.
The staff are very friendly and…
The staff are very friendly and helpful, they never rush you out the door and are always willing to have a chat which is lacking in most shops
The quality of the products is always great and will continue to use them for my maintenance business
Thank you for being second to none
28. maj 2026
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Besvarelse fra Kellaway Building Supplies
Hi Rodney, Thank you so much for your fantastic review! We're delighted to hear that our team has made such a positive impression.
We believe great customer service is about taking the time to help, offer advice, and build relationships, so it's wonderful to know that's been your experience with us. We're also pleased that you're consistently happy with the quality of our products.
Your continued support of Kellaway for your maintenance business means a great deal to us. Thank you for your kind words – we'll be sure to pass them on to the team!
Great price for the slabs I bought…
Great price for the slabs I bought coupled with fantastic customer service... communication was brilliant.
I definitely recommend Kellaway.
1. juni 2026
Uopfordret anmeldelse
Besvarelse fra Kellaway Building Supplies
Hi Robert, thank you for your fantastic review! We're delighted to hear that you found our slabs competitively priced and that our team provided the level of customer service and communication we strive for every day.
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to helping you with your next project soon!
Fantastic service and great products at…
Fantastic service and great products at a very good price would strongly recommend using the Swindon branch staff very helpful and delivery very prompt driver very good and helpful big thanks to all
1. juni 2026
Uopfordret anmeldelse
Besvarelse fra Kellaway Building Supplies
Hi Julie, thank you for your fantastic 5-star review!
We're delighted to hear that you received great service, quality products, and excellent value for money from our Swindon branch. It's wonderful to know that our team were helpful throughout your experience and that your delivery arrived promptly. We'll also be sure to pass your kind comments on to the driver, who will be pleased to hear they made a positive impression.
Thank you for your recommendation and for choosing Kellaway. We look forward to helping you with your next project.
Great service.
Great service.
Great prices.
Very reliable and good communication.
29. maj 2026
Uopfordret anmeldelse
Besvarelse fra Kellaway Building Supplies
Hi Trevor, thank you for your fantastic 5-star review!
We're delighted to hear that you found our service great, our prices competitive, and our communication reliable. Providing excellent customer service and keeping our customers informed every step of the way is something we take great pride in.
We really appreciate your support and look forward to helping you with your next project.
Great place for your building needs
Great place, fantastic levels of stock and the service behind the counter is great as well as the yard boys Spud, Marky &Daz. Also good to have a need to visit
30. maj 2026
Uopfordret anmeldelse
Besvarelse fra Kellaway Building Supplies
Hi Gary, thank you for your fantastic review!
We're delighted to hear that you were impressed with both our stock availability and the service provided by the team. It's especially great to see Spud, Marky and Daz receiving a well-deserved mention – we'll be sure to pass on your kind words to them.
Our aim is always to combine great product availability with friendly, knowledgeable service, so it's wonderful to know that this made your visit a positive experience.
We really appreciate your support and look forward to welcoming you back again soon :)
First time I have used Kellaway in…
First time I have used Kellaway in Stroud but it will not be the last, every member of staff I spoke to couldn’t have been more helpful and polite a pleasure doing business with them
29. maj 2026
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Besvarelse fra Kellaway Building Supplies
Hi Robert, thank you for your wonderful review! We're delighted to hear that your first experience with Kellaway in Stroud was such a positive one.
Providing friendly, helpful and professional service is something our team takes great pride in, so it's fantastic to know that every member of staff you dealt with made a positive impression.
We truly appreciate your kind words and are thrilled to hear that it won't be your last visit. We look forward to welcoming you back and helping with your future projects.
Service is amazing and the workers are…
Service is amazing and the workers are amazing to help with your project.
29. maj 2026
Uopfordret anmeldelse
Besvarelse fra Kellaway Building Supplies
Hi Maya, thank you for your wonderful review! We're delighted to hear that you found both our service and team amazing.
At Kellaway, we're passionate about helping our customers find the right products and advice for their projects, so it's great to know our team was able to support you along the way.
We really appreciate your kind words and look forward to helping with your next project. Thanks again for choosing Kellaway Building Supplies!
Fantastic- 5 stars
I have used Kellaway twice now for building supplies for my garden projects.
They have had the best price & the service has been impeccable.
Polite and professional delivery drivers, delivering safely & with care.
Delivery driver, Ed Ryan, delivered today and was great. Friendly & efficient.
I wouldn't hesitate to use Kellaway again.
29. maj 2026
Uopfordret anmeldelse
Besvarelse fra Kellaway Building Supplies
Hi Gemma, thank you for your fantastic 5-star review! We're delighted to hear that you've chosen Kellaway for your garden projects and that both our pricing and service have impressed you.
It's great to know that our delivery team made such a positive impression, and we'll be sure to pass your kind words on to Ed. Providing a friendly, professional, and reliable service is something we take great pride in, so it's wonderful to hear that reflected in your experience.
We really appreciate your recommendation and look forward to helping with your next project. Thanks again for your support!
Very very happy with this company
Very very happy with this company in Wincanton! Properly priced products, quick delivery, will definitely use again! Thank you
26. maj 2026
Uopfordret anmeldelse
Besvarelse fra Kellaway Building Supplies
Hi there, thank you for your fantastic review! We're delighted to hear that you were happy with our pricing, service, and quick delivery from our Wincanton branch.
Providing quality products at competitive prices, backed up by reliable service, is exactly what we strive for, so it's great to know we delivered on all fronts.
We really appreciate your support and look forward to helping you with your next project :)
Great customer service and great products
Ordered some sleepers and sub base to fix up the garden on the bank holiday. Initially delivery was going to be the week following the bank holiday but Kellaway were able to squeeze delivery in for the Saturday morning which was much appreciated. Friendly delivery driver and great products, much cheaper than other places too. Would highly recommend them and will purchase from them again.
23. maj 2026
Uopfordret anmeldelse
Besvarelse fra Kellaway Building Supplies
Hi Elaine, thank you so much for your fantastic review! We’re really pleased we could help get your delivery out in time for your bank holiday weekend project.
It’s great to hear you were happy with both the products and service, and we’ll be sure to pass your kind comments on to the delivery driver too. We always aim to go the extra mile where we can, so knowing this made a difference is brilliant to hear.
We truly appreciate your recommendation and look forward to helping with your next project soon!
Excellent Experience
Driver punctual, friendly, stacked products neatly, good price, excellent order take and communication. Very professional 👍
26. maj 2026
Uopfordret anmeldelse
Besvarelse fra Kellaway Building Supplies
Hi Shaun, thank you so much for your fantastic review.
We’re delighted to hear that you had such a positive experience with Kellaway. From competitive pricing and clear communication to punctual deliveries and professional service, it’s great to know our team delivered the high standards we aim for.
We’ll also be sure to pass your kind comments on to the driver — neatly stacking products and providing a friendly, helpful service really can make all the difference.
Thank you again for your support and recommendation. We look forward to helping you again in the future.
The order I had made with Kellaway was so efficient
The order I had made with Kellaway was easy and efficient. I was kept informed of the delivery date and time. The delivery man was amazing and went out of his way to be helpful and polite. Not an easy delivery but he made it happen. Thank you so much.
25. maj 2026
Uopfordret anmeldelse
Besvarelse fra Kellaway Building Supplies
Hi Susan, thank you so much for your fantastic 5-star review.
We’re delighted to hear that you found the ordering process easy and efficient, and that our team kept you informed throughout your delivery. Providing great communication and reliable service is something we always strive for.
We’re especially pleased to hear your kind words about our delivery driver. Deliveries aren’t always straightforward, so it’s wonderful to know he went above and beyond to make it happen while remaining helpful and polite throughout.
Thank you again for choosing Kellaway — we truly appreciate your support and hope to help you again soon.
The service I received was outstanding
The service I received was outstanding
Kept me informed about my order
Delivered on the day I ask for
The chipping are of a very good quality. Don’t be fooled on price you get a full bag and the delivery driver was so professional and went the extra mile to manoeuvre a big lorry, and operate the crane with ease. As I’m 74 it made my live so easy to spread the Chippings. A big thank you to him and all at Kelloway will highly recommend
22. maj 2026
Uopfordret anmeldelse
Besvarelse fra Kellaway Building Supplies
Hi Paul, thank you so much for your wonderful review and kind words.
We’re delighted to hear that you were pleased with both the quality of the chippings and the service you received from our team. Keeping customers informed and delivering when promised is something we take great pride in, so it’s fantastic to hear this made a difference to your experience.
We’re especially pleased to hear your compliments about the delivery driver. Our drivers do an incredible job manoeuvring large vehicles and operating cranes safely and professionally, so your feedback will mean a lot to him and the wider team.
Thank you again for choosing Kellaway and for taking the time to leave such thoughtful feedback. We really appreciate your recommendation and hope to help you again in the future :)
Serious safety incident at Hartcliffe Way branch—matter logged with police.
UPDATE IN RESPONSE TO KELLAWAY COMMENT IN REGARDS TO THIS REVIEW:
Thank you for your response. It is highly telling that my private email to your Operations Director was completely ignored for over 40 hours, yet your organisation managed to formulate a public PR response on here almost instantly of a 1-star review going live. This proves your priority is brand damage control, not customer safety.
To ensure complete transparency for the public, there is absolutely nothing false or misleading about this review, and I hold the entire email paper trail to prove every claim made.
You state that you consider the matter handled properly. However, your organisation failed to offer a single direct apology to my family until I explicitly pointed out in writing that none had been given. A corporate apology issued only under duress is not a genuine commitment to safety.
Furthermore, while you claim to value a 'safe environment,' your official position remains that you refuse to offer any basic remedy or compensation for the severe distress caused to a 15-month-old child and his mother on your premises.
The facts remain entirely accurate and provable: A volatile incident occurred, a up to date crime report was logged (AS-20260505-0492) and your Director confirmed the employee's dismissal in writing. Publicly implying that a customer's factual account of a traumatic safety breach is 'misleading'—while trying to protect your corporate image—is deeply disappointing. My review stands.
ORIGINAL REVIEW:
I am leaving this review to warn other families and tradespeople about a severe failure of customer safety at the Bedminster Branch on Hartcliffe Way on the 4th May. I visited the branch to collect an order of materials that had been agreed prior, accompanied by my wife and our 15-month-old son.
While in the yard, a yard staff member became highly hostile, physically squared up to me, and repeatedly challenged me to a physical fight off the business premises. This unprovoked aggression took place directly in front of my toddler and wife, causing massive distress to my family. Other staff members present failed to intervene or calm this member of staff, and the branch manager deflated all responsibility on-site, failing to take our details or a formal statement. Shockingly, despite this volatile incident taking place, the branch still took my payment at the counter before allowing us to leave.
This dangerous incident was immediately logged with the Avon and Somerset Police under Crime Reference Number: AS-20260505-0492.
Following a formal escalation to Head Office, the Operations & Commercial Director has since confirmed to me in writing that an internal investigation took place and the employee in question has been dismissed from the company.
While I am glad the individual has been removed from a customer-facing environment for the safety of the public, Kellaway Building Supplies has explicitly refused to offer any form of financial compensation or basic remedy for the severe psychological distress caused to my wife and young child on their premises, despite admitting in writing that the event fell far below their duty of care. A highly disappointing corporate response to a traumatic family experience.
4. maj 2026
Uopfordret anmeldelse
Besvarelse fra Kellaway Building Supplies
Dear Nathan,
We are sorry that your visit to our Bedminster branch resulted in a distressing experience for you and your family. Kellaway takes any allegation involving customer safety extremely seriously.
Following your complaint, the matter was escalated, investigated internally, and appropriate formal action was taken. We therefore do not accept the suggestion that Kellaway failed to act or ignored the seriousness of the complaint.
While we cannot discuss individual employment matters, police involvement, or private correspondence in a public forum, we have responded directly to the concerns raised and consider the matter to have been handled properly and proportionately.
We remain committed to maintaining a safe and respectful environment for all customers and staff.
We ask that any public statements made about Kellaway remain fair, accurate and proportionate. Kellaway reserves its position in respect of any statements that are false, misleading, or damaging to the business.
Kellaway Team
5 Stars
Really user friendly web site, crystal clear. Delivery service, nothing short of perfect. Used this firm several times now, a great company to do business with.
19. maj 2026
Uopfordret anmeldelse
Besvarelse fra Kellaway Building Supplies
Hi Richard, Thank you so much for your fantastic review and continued support! We’re delighted to hear you found our website clear and easy to use, and that our delivery service has been nothing short of perfect. It means a lot to us that you’ve chosen to use us several times, and we really appreciate your kind words about our team and service. We look forward to helping you again on your next project!
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