jtexpress.ph Anmeldelser 165

I am beyond frustrated with J&T Express in UAE and their incredibly poor service. My parcel, which was supposed to be delivered on the 11th of March, has been mishandled and delayed multiple times due to sheer incompetence.

First, the delivery guy took my parcel to the wrong address in Zakher, and after I provided the correct location, he supposedly passed it on to another delivery person who would bring it to me in Hili. This person then claimed they took it to Zakher again, making the situation even worse. When I called customer service, they assured me that the parcel would definitely arrive on the 12th without fail. Well, here I am on the 12th, and it’s 7 PM. The delivery guy called earlier, and now he says he can’t bring it today at all. How does this happen?

The most frustrating part? Their customer service number is now unreachable, probably because they’re closed, leaving me without any means to escalate or resolve this issue. Meanwhile, their tracking app shows a message claiming I wasn’t at home when the delivery was attempted yesterday. This is completely false! I was home 24/7 waiting for them. To top it off, the app even shows a screenshot of my parcel, but it doesn’t display the whole conversation where the delivery guy was confirming my address—clearly an attempt to cover up their mistake.

I am deeply disappointed and disgusted by the unprofessionalism and lack of accountability shown by J&T Express. This is the worst delivery company I’ve ever dealt with, and I will never use their services again. I wouldn’t trust them with anything important, and I strongly advise others to avoid using them as well.

Zero stars if I could give them that.

Pésimo servicio,dejan el paquete donde les da la gana o dicen hubo intentos de entrega cuando es falso.

I’m extremely frustrated right now. I simply asked if it’s possible to extend the delivery time by just one day, yet your support team responded with nothing but rude, generic answers. I understand it’s your policy, but the platform I'm using only offers your courier service—there’s no other option available! My request was a simple one: I need to prevent my order from being returned to the seller due to an unexpected situation. But instead of listening or showing any sense of urgency, you completely ignored my concerns. It’s incredibly frustrating, especially when other couriers offer more flexible delivery options and actually take the time to help their customers!

Ahora resulta que los muy flojos ya no entregan en mi código postal cuando antes si lo hacían, pésima paquetería pésima logística PESIMO todo ojalá quiebren y dejen de hacer algo para lo que evidentemente no están preparados. PORQUERÍA

Si quieres perder tus productos y dinero, esta compañia de JT Express es experta, fatal atencion al cliente y solo se escudan diciendo que hicieron varios intentos de entrega y totalmente falso, los repartidores no se presentan en el domicilio a entregar la mercancia

Servicio excelente. Nunca no se puede olvidar que están haciendo lo máximo para satisfacer a los clientes. Estoy realmente muy contenta. Muchas gracias. Particularmente agradezco mucho a Janet Carbajal. La empresa es muy profesional la verdad.

Very bad service. I've been awaiting all day for my parcel to be delivered as it was "out for delivery" since 9am, only to find out at 7pm that the status was changed to "Customer requests to change delivery time" which is a pure lie as I've never requested that...
Do not use this company!

Can you just close down your business to give way to those who actually do the service. ******* ***** ** ****. Furthermore, the j&t in my area has this additional fee per policy,for what? You don't even deliver but make false report of attempts. WORST!

J&T Couriers of UAE is the worst courier company that I have ever dealt with. Totally unprofessional. They make fake promises and has the worst customer service. As a matter of fact they do not know what is customer service. Their call center representative give you false and fake information and you keep waiting for the delivery and it never happens. After receiving the shipment in their Distribution center they took more than 7 days to deliver in a small city like Dubai. So be cautious doing any business with them. Do not know why the ecommerce companies deal with them.

The company sent the parcel in the wrong province (500km from the actual address) even though the address on the receipt was correct. After checking on the app that the parcel went the wrong direction, I called them and they said that they will fix it. The same day they called me back saying that the parcel will be sent soon, again I said that are you aware that the parcel went to the wrong province ? They had no clue and said that a different department will call me back. Got a new phone call, quite rude this time asking me why did I call and report the issue as they had already contacted the sender about it ? As the sender hadn't told me, I had no clue and instead of apologizing they just kept on going that I should not have called and reported the issue as well as trying to blame me for sending the parcel to the wrong province... Let's see if it even arrives some day... Worst shipping company in South-East Asia, should avoid at any cost.

Muy mal servicio, no hay con quien comunicarse, tiene un mes mi envió y no me entregan,
No hay oficinas, pesimo servicio

absolute disrespect for client schedules

no communications from the drivers

Ang bagal ng delivery super disappointed.

This delivery app is nonsense, my item was on hold 4days in a row not being delivered as agreed, not even a single update, instead i had to follow up, my item was delayed in the first from the order app, now they added extra baggge. .wtf

La peor paquetería que puede existir, si ven que alguna página la utiliza mejor no se arriesguen y no pidan, perderán su dinero y su tiempo, jamás la usaría para enviar algo personal o para utilizar en algún negocio

tengo una semana esperando un paquete que supuestamente ya tienen en mi cuidad y nada, no hay un numero de atención marcas y es una grabadora que solo sabe disculparse.

Cambodia J&T express, the worker is just SO RUDE. because I want him to deliver by the time I'm free, it's not like I'm controlling. Well it's more like him, the delivery man is more CONTROLLING. He even hang up in the middle of the call where I want him to deliver!!

This is now the second time out of three that we have not received our shipment.

It is simply grotesque. Even if we get a refund of the amount, it is not the solution to the problem. JT Express' primary task is to deliver packages to the specified address – a task that should be straightforward.

On of the worst Shipping company the customer service are very rude and the hang the phone while you speak and the manger never call back or even assist

Putcha putcha ang customer sevice