I’ve been waiting for a response from support for almost three weeks now. I’m trying to update DNS settings and transfer domains, but I’m getting no response at all. I’ve sent emails to all five... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
5 days later. Nothing solved. Direct contact to Denic. All details correct of ets-audio.de, according Denic in 15 minutes after Instra doing her job all will be solved, but Instra still not verified... Se mere
Virksomheden har svaret
The assistant was patient, competent and very friendly throughout our conversation. She quickly found the problem and dealt with it efficiently. A most professional member of the team Instra - thank y... Se mere
Great support and excellent service. I can't rate these guys highly enough for the care and effort they took to resolve a serious domain name issue caused by Google admin. This was a Google error w... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Instra Corporation provides world leading registration services of domain names and convergence technologies.
Kontaktoplysninger
GPO BOX 988, 3001, Melbourne, Australien
- +61397831800
- support@instra.com
- instra.com
2,5
Under middel
151 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 25 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Happy customer for 15 years
Happy customer for 15 years, what more could you want.
Greetings from Austria / Europe
31. januar 2023
Uopfordret anmeldelse
Besvarelse fra Instra
Hi Roman,
Thank you so much for the feedback and review. We look forward to many more years ahead, working together with you.
Sending greetings your way from all the team @ Instra
Good service.
Great support and able to resolve the issue quick. Thank you.
26. januar 2023
Uopfordret anmeldelse
Besvarelse fra Instra
Thanks for your review, Edwin!
I'll pass on your note to the team - we're always happy to help.
Do let us know if we can be of further help.
All the best,
Matt
Able to define my issues very quickly
Able to define my issues very quickly, and answers all my questions so politely and patiently.
15. januar 2023
Uopfordret anmeldelse
Besvarelse fra Instra
Hi Chang Hui Yee,
We are so happy to receive your kind feedback. Thank you very much for taking the time to let us know you enjoyed our service.
We look forward to hearing from you again soon.
All the best,
The team @ Instra
Domain Registration
12~24 hour processing time in this current century for domain registration, this is simply unacceptable.
28. december 2022
Uopfordret anmeldelse
Besvarelse fra Instra
Hi Domain Admin,
Thank you for leaving us your feedback and I am very sorry to hear about the delay you have experienced.
The majority of our domains are fully automated, but if the registration requires a manual step it can take time for our team to complete the process. There can also be a delay if the order is flagged by our fraud validation process. Please feel free to reach out to us via chat or you can email me to feedback@instra.com with the domain name so I can take a close look at the reason for the delay.
Thank you again and all the best,
Louise @ Instra.com
Excellent support and Very fast response
Excellent support. Very fast response via Chat and Mail. Our request/question was fulfilled within 4 min.
21. december 2022
Uopfordret anmeldelse
Besvarelse fra Instra
Hi Tony,
Thank you very much for taking the time to leave us your kind feedback. We really appreciate it!
Its great to hear about the quick turn abound time to get your request completed. :)
All the best,
The team @ Instra.com
Besvarelse fra Instra
Hi Mahir Tajwar Rahman
We are super pleased to hear you enjoyed our chat service, thanks for letting us know. :) :) :)
All the best,
Louise and the team @ Instra
Excellent and fast support
Excellent and fast support. Thank you Rogine and Carmelita for instantly responding to and resolving my issue and queries over online chat. I have been reviewing a lot about the issues posted against OnlyDomains and from what I have seen, including my personal experience dealing with this company, I feel the most important aspect is how you deal with issues that show your true colors. It appears to me that this company, more often than not, own up to their problems and handle them with utmost professionalism and care particularly when under very unfriendly fire. Keep up the good work and thanks again. - Mike.
15. december 2022
Uopfordret anmeldelse
Besvarelse fra Instra
Hi Mike,
Thank you very much for taking the time to leave us your detailed feedback.
We are always working hard to improve our products and services and we appreciate your kind comments very much.
Anytime you need us we look forward to hearing from you again.
All the best,
Louise and the team @ Instra
Besvarelse fra Instra
Hi Lucy,
Thank you very much for leaving us this very kind feedback.
We are very happy to hear that you enjoyed our help.
All the best,
The team @ Instra
Online support was great!
Online support was great, they helped my question efficiently and fast.
2. november 2022
Uopfordret anmeldelse
Besvarelse fra Instra
Hi Mahir,
We are so pleased to hear that you enjoyed our online help today, and really appreciate you taking the time to let us know.
Thank you and all the best,
The team @ Instra
Friendly, helpful & professional
Jake was very friendly, helpful & professional, and resolved out issues quickly and efficiently.
30. august 2022
Uopfordret anmeldelse
Besvarelse fra Instra
Hi Marketing Department,
Thank you very much for letting us know that you enjoyed the fast help from Jake, and we are super pleased to hear your issues have been sorted.
We look forward to helping again when you need us next.
All the best,
Lou and the team @ Instra :)
Their support doing good job
Their support doing good job, Thanks!
16. august 2022
Uopfordret anmeldelse
Besvarelse fra Instra
Hi Don TradeCorp,
Thank you very much for sending through your kind comments about our support team. We really enjoyed receiving your feedback and we look forward to hearing from you again soon.
All the best,
The team @ Instra
the team was helpful specially…
the team was helpful specially camiliata resolved my issue.
11. august 2022
Uopfordret anmeldelse
Besvarelse fra Instra
Hi Abdul,
Thank you very much for leaving us your kind feedback. We are very happy to hear that Camiliata was able to help resolve your issue, and we will pass on this feedback to her.
Thanks again and all the best,
The team @ Instra
quick response
4. april 2022
Uopfordret anmeldelse
Besvarelse fra Instra
Hi Ryan,
Thank you very much for taking the time to leave us a review.
We really appreciate it.
All the best,
Louise and the team @ Instra
Amazing service from live chat
26. januar 2022
Uopfordret anmeldelse
Besvarelse fra Instra
Hi Green Earth Lighting Australia,
We are really pleased to receive your feedback that you enjoyed our live chat service. :)
Thank you for passing through your kind comments, and we look forward to chatting again when you need us next.
All the best,
Louise and the team @ Instra
Besvarelse fra Instra
Dear Gayatri,
Thank you very much for the fantastic feedback and we're really pleased to hear you're loving the support @ Instra :)
Our team enjoyed reading your comments and we look forward to hearing from you again soon.
All the best,
The team @ Instra :)
I had a problem with my SSL certificate…
I had a problem with my SSL certificate validation. Rob from instra support helped me and resolved the issue within 15 mins. Thanks a lot.
1. september 2021
Uopfordret anmeldelse
Besvarelse fra Instra
Hi Abhimanyu,
Thank you very much for taking the time to leave us your kind feedback!
Its great to hear that Rob was able to help with your SSL validation.
We look forward to helping again when you need us next.
All the best,
Louise and the team @ Instra :)
I had the best experience today with…
I had the best experience today with transferring my Domain Name.
My assistant was so patient and helpful I am so grateful.
Thank you so very much.
20. august 2021
Uopfordret anmeldelse
Besvarelse fra Instra
Hi Jules,
Thank you very much for taking the time to leave us your kind feedback!
We are very happy to hear that the support assistant was helpful with your request and we really appreciate you letting us know.
We look forward to helping again when you need us next.
All the best,
Louise and the team @ Instra :)
Fantastic friendly effective and quick…
Fantastic friendly effective and quick service via chat.
I’m so thankful for the quick support and help by solving an issue.
Just perfect.
Thanks again.
16. august 2021
Uopfordret anmeldelse
Besvarelse fra Instra
Dear Susanne,
Thank you very much for letting us know you were provided with a fast and friendly resolution via our live chat service :)
Our team loved reading your comments and we're really pleased to hear you received a perfect service.
We look forward to chatting with you again soon.
All the best,
The team @ Instra :)
Excellent assisted
10. august 2021
Uopfordret anmeldelse
Besvarelse fra Instra
Hi Januario,
Thank you very much for taking the time to leave us your kind feedback. We are very pleased that you enjoyed our service and look forward to hearing from you again soon. :)
All the best,
Louise and the team @ Instra
Domain Transfer experience was good
I want to domain possession pre-company to present-company.
The assistant was very kind and helpful.
thank you
3. august 2021
Uopfordret anmeldelse
Besvarelse fra Instra
Dear 송규상
Thank you very much for taking the time to leave us your kind feedback and rating.
We are very happy to hear that we were able to help, and we look forward to helping again when you need us next.
All the best,
The team @ Instra :)
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.