Hush Puppies UK Anmeldelser 

Prompt efficient service coupled with the fact the sandals I ordered were a fraction of the pre-sale price so also excellent value for money.

Bought the shoes on line and unfortunately I had to return the shoes. To return them I had to pay the postage, which is quite expensive and hadn’t realised that when I ordered them. For a company like Hush Puppies I feel that this was unfair and I won’t be using them again.

WOULD GIVE ZERO STARS IF I COULD. Ordered a pair of loafers size 9. Arrived quickly. Box said size 9. Shoes inside were size 11 !!!! No response to emails or Facebook messenger. Not paying to return then so have to wait to hear from my email. I did order another pair in size 9 and received a size 9 and these are good quality. Would be good to get a response from customer service with info on how to return incorrect order. Will not shop with them again.

I ordered some Roxanna boots in October - luckily from a different retailer. By the middle of January the sole of the left boot has collapsed, letting in water. This should not happen on a pair of expensive winter boots. Thankfully the independent retailer has offered a refund, after reading other reviews I am happy that I did not buy them direct from Hush Puppies!

I ended up ordering this item twice. Sadly the first item had a fault and I was disappointed because otherwise they're a lovely shoe and comfortable. So I decided to order the same again in the hope it was a one-off fault. Thankfully it was and the customer service team were great. The faulty pair was returned without charge and a prompt refund processed.

I purchased 2 pairs of boots from Hush Puppies UK. Both pairs were high quality and reasonably priced and were delivered promptly. When trying on the boots I noticed a defect in the inner-sole of one of the pair. This meant they would not be comfortable to wear. I contacted customer services who dealt with the issue in a professional and timely manner. The service I received was excellent and would therefore recommend this company.

Very quick response, problem rectified and another happy customer, thanks again.

Extremely poor service. My parcel was left in a black bin and collected by the council. Tracking never showed delivery and no note was left. Customer service promised follow-up but after 40+ days there’s been no response or resolution. Totally unacceptable.

Ordered some boots, but the fit isn’t right. Despite emailing requesting a returns label, they have again redirected me to a qr code that does not work. Returns system is very outdated, you wouldn’t think it would be so difficult to return something these days, still waiting for a response.

Boots didn’t fit - one foot felt smaller than the other- not an issue I usually have! So I went to return… that’s where the issue begins, you have to pay your own postage, using tracked shipping- I did this only to have the boots returned back to me as undelivered… no contact number, don’t respond to emails so left with boots I still need to return at further cost to myself- non existent customer service….

Returns should be made clearer. I ordered size 5, too small, paid £5.99 delivery & £4.50 to return. I then ordered size 6, too big, paid £ 5.99 delivery & £4.50 to return. It has cost me almost £21.00 and no boots!!

Easy to use website. Fast delivery

Easy to order and good quality

Well !!, the boots themselves are ok. BUT, be wary that you may not get what you paid for. I ordered a UK size 6, the box stated a UK size 6, unfortunately inside the box was a UK size 5 pair of boots !!. They even expect you to return at your own expense even though it is not the customers fault that the wrong sized item was packed into a box that showed mis-matched item sizes. UNDER THE CONSUMER RIGHTS ACT 2015, THE RETAILER IS RESPONSIBLE FOR COVERING COSTS OF RETURN IN THE CASE OF FAULTY/ MISREPRESENTED GOODS. LOUSY QUALITY CONTROL QUALIFIES FOR FREE RETURNS. SHOULD BE REPORTED TO TRADING STANDARDS TO FORCE THEM TO GET THEIR ACT TOGETHER !!!. DO NOT RECCOMMEND .....

Had a problem with my recent purchase and was really impressed by the service I received in helping to put this right. Everything turned out well. Thank you

I don’t even want to give a one star!! Absolutely disgusting. Ordered for next day delivery as they are a Christmas present. The boots have already been worn!!! Box was smashed which was a bad sign to begin with. Boots were covered in scratches and the sole was worn down. They want you to pay for the return!!! I’ve emailed twice asking for a full refund and still no answer. To say I’m angry is an understatement. Terrible do not use this company at all costs.

Purchased two pairs of boots in the sale, two different sizes, as not sure how they fitted? Neither was comfortable, so returned them. However, it cost me a whopping £11.35 to send them back, as per Hush Puppies instructions. First & LAST purchase I'll be making with this company, unless they change their returns policy.

Saved for a pair of boots in the Black Friday sale, pair in my usual size were ginormous so I ordered a size down. Did not realise that returns were not free but through a tracked service only at your expense, which I didn’t expect for a shoe company. A whopping £6 to return the parcel with Royal Mail, which was more than the next day delivery that I originally paid. Also, it states on their website that refunds will not be given if the shoebox arrives damaged in any way. My original order turned up in a box with a giant puncture hole, so how can they state that if their own packaging arrives damaged in the first place? In short, returns are an absolute pain and unclear, I’m £6 out of pocket when their shoes run too large and have no idea if they’ll even accept my return anyway. Will not be ordering from this site again.

Awful customer service - I ordered supposedly wide fitting shoes (which usually fit fine from other retailers) when I complained that they were not wide fitting they were not interested.

First pair of Hushpuppy shoes I have bought. I kept them for 'best' for first 9 months then wore them regularly. Within days the uppers separated from the sole. I had this repaired by a cobbler. Then about after a month of regular wear the sole cracked across the full width of the shoe.
The company's customer service was appalling and hid behind the law.
There has been nothing good about the whole experience. Rotten low quality product at mid-range prices from a company that does not give a damn. A complete waste of time and money