Hush Puppies UK Anmeldelser 

Excellent experience with Ella at Customer Services. Quality and comfort so can definitely recommend. Thank you Hush Puppies!

I love to buy this new fashion, genuine leather, really comfortable and high quality shoes for than more 30 years! I am extremely satisfied of their quality customer service, right return policy too. My favourite brand Hush puppies!

The most disgraceful customer service imaginable!
My friend bought me a pair of Hush puppies 18 days ago which have never arrived. They won’t refund or send me a new pair —saying we have to wait another 30 days for Royal Mail to investigate.
But the contracts we have with hush puppies to deliver a pair of shoes 48 hours after the order was in the post…

I’m really cross because I really wanted those shoes and they may well have sold out in my size by the time— if ever— Hush puppies get around to resolving this. It is going to be literally 48 days before they even bother to begin to sort this out!

Shameful.

I had a problem with some boots that I purchased six months ago as the sole was beginning to come away from the boot. I contacted customer services who replied the same day with a returns label for me to use. The refund was processed within 5 days of me returning the faulty item. Excellent customer service and wouldn’t hesitate to recommend.

Very comfortable and just what I was looking for perfect heels

Really comfy and beautiful shoes.

Bought some boots online but for various reasons they weren't right for me. Ella was quick to reply to my query and sorted out the return & refund very quickly. Wouldn't hesitate to buy from Hush Puppies again - customer service very good and personable.

The headaches are not worth the shoe. It took me 2 months to sort a refund issue.

The shoe is ok, however customer service is beyond appalling.
I had an issue with the delivery and they basically said I had to sort the refund with the Post Office. I've never encountered such indifference. Their attitude was shocking. It has made my overall experience horrible and I would never buy nor trust Hush Puppies again.

Don’t bother. Useless company, charged to return shoes and still awaiting refund after nearly a month so out of pocket for poorly sized shoes. Size 8 more like a size 10. And now out of pocket for return postage. Just awful for a renowned brand. Send loads of emails asking for refund to be actioned along with the yodel proof of delivery…..disgusting!!!! Order HUSHP210341 🤯

I was very impressed by the high standard of genuine presentation the staff gave to me from top to bottom no strings attached, and the reassursnce I could change my mind and retun the shoes and get a full refund of the money I paid, once again many thanks from John

I agree with people about the returns costs, which are a bit high. I had a positive customer service experience, even though I had to return both orders as they didn’t fit. I won’t order online again, due to the high postage costs to return items

I appreciate that they respond to any query despite taking some time. They do mention that they have high volume of correspondence. The pair of boots I bought ripped from the sole a few weeks after purchase so I reached out to their customer service email. In a few days they responded and asked for photos of the damage. I sent those today and within minutes they responded, apologised and issued a refund.

My wife purchased sin WHITE hush puppies trainers however when they arrived they were light GREY . We questioned the colour with HP who said that the white was a off white and that you couldn’t use the advert to confirm the colour . Really disappointed in there response and to acknowledge that they were not white as shown and said if we order a replacement pair then these could be light grey as well . Other retailers also show the HP trainers in white however cannot take the chance they won’t come grey . Hush puppies are suppose to be a high quality brand but I’m no longer convinced . Beware in what you buy

Had a slight issue with my order but the customer service team resolved it and got me sorted out. Boots are great quality

The worst and unprofessional company ever. I wouldnt touch them ever again. Their shoes sizes are not standard, so they dont fit me. When I sent back, they said this wasnt faulty and I had to spend £8 as postage.

"I don’t find your response professional and full of conflicting nonsense. I am going to show you here what other companies are advertising their sizes:

Nike:
Clarks:
Adidas:
All of the shoe companies put out sizes in all measurements, inch, cm, UK size, US Size as the minimum. Also their sizes are almost identical. Your shoe sizes are far from standard size and it’s your responsibility to fully display sizes. "

All they say to you is it is not their fault and there is no "standard shoe size", WTF????

Atrocious immoral company!

I bought a pair of boots from this company and they came defective ( one boot was larger than the other) the amount of emails and time it took for them to agree to take them back was just ridiculous ! I was eventually sent a prepaid printable returns form attached to an email from HP, and they told me to send them back. When I got to the post office I found out it wasn't prepaid at all.... It was actually £5.40! When I got home I emailed HP telling them what happened and asked for a refund, about 4 days later they decided to reply by saying not only had I used the wrong returns form ( how? It was sent by them) and that they hadn't received my boots I'd sent back.....so not only had they stolen my £5.40 postage, they were trying to say my boots hadn't been received! I am so glad I payed using PayPal! They got my refund for my boots, but unfortunately not for the pre paid postage that cost me £5.40. in a nut shell .....I find this company to be immoral and have absolutely no respect for their customers. I unequivocally do not recommend purchasing from this company.

Bought 2 pairs of Hush Puppies boots just over a year ago for my wife. One pair was black for work and the other tan/brown for the weekends and days out. Checked the brown boots and the left one had split downwards from the leather joint at the heel. How does this happen - this has to be a manufacturing defect? They are not worn as much as the black pair. Tried emailing customer service but no response after 2 weeks!

Terrible quality shoes ,non existent customer service this is the third issue I have had with Hush Puppie shoes and the company dont care
I will never buy them again ,dont waste your money AVOID !

Bought some boots in the sale. Easy to order on line and delivered very quickly.
Pleased with my purchase as the boots are comfy and just what I'd hope they would be.

Easy to order prompt delivery and boots are great fair price