Hush Puppies UK Anmeldelser 

Tried two sizes for fit as the size 6 was a bit small. A pleasure to deal with. Managed the return in a helpful and polite manner. Will definitely buy again from here.

The boots and shoes I bought were both, surprisingly comfortable. This should not be a surprise as Hush Puppies are known for making comfortable shoes but it’s been a long time since I have bought footwear from them. As soon as I put my foot in the shoes, blue velvet ballet shoes with a buckle, I literally breathed a sigh of relief. It was funny because it felt like putting on really comfortable, familiar slippers. I started to question why I had ever bought shoes from anyone else. The boots have a little block heel, not too high and again comfortable to wear. I wanted to buy the boots in all the other colours but that would be ridiculous. I am going to look through the Hush Puppies UK website when I need another pair of shoes/boots.

Pleased with delivery and the shoes. I bought a beautiful pair for nearly half price. Very happy.

Great service

My shoes did not fit as expected. The response was prompt and kind. The shoes I received were really well packaged. I will be trying a different size.

tried to buy shoes from their website but they don't let you see any shoes, website is waste of time.

I am not happy with this company and would definitely not Shop with them again. I ordered a pair of Maddie Chelsea boots in my size, But they were 2 sizes too big and my feet slipped out when I walked.
If you have an issue you have to contact them first before requesting a refund, so they can refund the return postage. I contacted customer services and the back-and-forth started, it took almost 2 weeks.
They wanted pictures, then more pictures, each time taking 48 hours to respond to me, you could clearly see they were bigger than an identical pair that I had previously ordered elsewhere in a different colour.

They then decided there was nothing wrong with the Boots and Refuse to accept liability, so I had to pay the £5 return postage.
The company you send them back to are actually called Gardiner Bros, So not sure if this is the actual hush puppies company, or a subsidiary.

I've purchased 2x school shoes for my kids but had to return my son's as he started his school earlier than the parcel arrived so we had to go & buy another one from the shop. Return label is £4.99 that you need to pay via Hush Puppies using DPD. I've printed the label and sent it back by using the DPD postal box (Yeep!) and their postal box had a technical issue and my tracker wasn't updated, just showing as label printed but not sent. I realised this after week or so and raised the issue, but Hush Puppies weren't helpful at all (although they are the one sold the return label) and keep asking me to contact DPD. I did everything, contacted DPD, Hush Puppies back and forth and now it's well over return days (month and a half), no one knows where my parcel is gone. It was my first time using their site direct, but experience so far has been awful. I don't usually write bad reviews but after month and a half dispute with both companies and no solution, so had to raise this to my card company. their shoes might be nice & good quality but service is horrible.

I've had a pair of black Oxford hush puppies for several years. I've worn them very sparingly and have kept them in good condition in my closet. I went to put them on the other day after not wearing them for a while, and the soles began crumbling under and falling off right under my feet. Quality dress shoes should last a very long time when properly cared for. These do not. Disposable shoes.

had an issue with return but customer service dealt with it immediately. Very happy

I contacted customer service to find out about a pair of boots I wanted to purchase and how I would return them.,
Customer service was excellent in coming back to me and explaining everything I wanted to know .

Very disappointing. I bought these sandals in my usual Hush Puppies size, but they are at least 1–2 sizes smaller, with no indication in the product description that this style runs differently.
Customer service told me that sizing can vary between styles and designs, so they don't consider it a fault. I now have to pay for the return and, as they were on sale when I bought them, pay more to replace them. If sizing varies this much, it should be clearly stated in the product details.

Easy to order, package arrived on time and in good order.

Speedy delivery. Excellent quality £ lots of choice

Somehow accidentally ordered to past address accidentally but informed HushPuppies immediately. They'd already posted it as they pack everything very fast, but they contacted Royal Mail and got them to return to sender. Great because I was panicking about it going to my old address

Ordered again to right address, arrived very quickly, great quality shoes very comfy. Asked if the discount on the returned order could be added to second and got that refunded. So all in all a great shop. Thanks to all the staff that helped. Great customer service.

I only made contact today with pictures of a problem I encountered and have already been given a full refund a pity more companies aren’t as helpful

My product arrived with a defect. I sent an email and photos. Customer services responded same day and processed a full refund. It’s a shame many more companies don’t offer the same level of customer experience as Hush Puppies. Testament to a quality business how they respond when things go wrong. Well done Hush Puppies, you will have my loyalty for future business.

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I started using your products many years ago, and they have always been of good quality, which I genuinely appreciated. However, today I received a poor‑quality product made in China, despite paying the same price I used to pay for your earlier high‑quality items. This is very disappointing, and I kindly request clarification on why the quality has changed. This something like looting money from public.

I bought my 14 year old daughter some Gabi XL patent shoes in Feb 26, by the end of July the patent was peeling off where the shoe bends and as a result was letting in water. I contacted Hush Puppies who stated this was normal wear and tear, they would not take any further action. This was a £65 pair of shoes which are apparently designed to last 6 months. Save your money and buy another brand.

Ordered some shoes on next day delivery and they didn’t arrive the next day and then had to return the shoes back as too small and still waiting on the refund over a week later. Will not be ordering from them again