Hush Puppies UK Anmeldelser 

Great fit and so comfortable.
So inexpensive

Perfect , for me!
I've spent all my life trying to find the correct footwear after a drunk driver mutilated my foot/leg. Although I have to cut off the ankle straps, the mule that's left is perfect. So comfortable and quality . Thank you for the company I've bought all my latest sandals from. X

I know that the shoes are reasonably good quality, however be warned, they charge £5 for returns. They don't even collect the return for that, you have to drop it off. I won't be buying anything directly from them again. You would be better off buying from somewhere else.

Fast and efficient, i had to return shoes as a bit small but all sorted and refund on its way 😊 happy days!!
Great client contact and all sorted thanks to Kate n charlotte xx

The customer services dealt with me promptly and fairly

Professional and very prompt service from customer services

The sandals arrived and were extremely wide. My feet are not particularly narrow, yet they slid so far forward that my toes hung over the front of the sole. These were the Georgia Cork Heel in Tan.

It is a shame, as I have bought similar styles from this brand before without any issue.

However, the main reason for the one-star review is the returns charge. You are required to pay £4.99 upfront to return the item; it is not simply deducted from the refund. While I appreciate I have to pay for returns - most stores deduct it from the refund not make you pay out again.
There is also no cheaper option for returning via a shop or locker — just a flat £4.99 charge for the privilege of trying on a shoe that appears to be in the sale because it has been made far too roomy.

Sadly, my love affair with HushPuppies is now over.

Having just purchased the toe loop sandals which I received today a size 8, having tried them on they are to small. I am a 42 euro size and had this been shown on the website that there 8 is a 41 I wouldn’t have purchased them. I have now had to pay £4.99 to return them. Not impressed.

I ordered 2 pairs of the same shoe in different colours. Both came and looked worn, marks on the sole, creases in the leather indicating wear. over all shabby looking for Shoe that re £80 are pair. I think they were ex display. I would not but ex display, as they had a John Lewis promotional card in the box. Unfair and now I have to pay the return postage Its underhand. Emailed them 5 days ago and no response not even an auto email response acknowledgement reply.

It has been a long time since I bought Hush Puppies. But I remember them fondly. I bought a pair of trainers, I am not disappointed. The shoes are great. The customer service was also great. So, my memory, has not let me down. Hush Puppies, a great pair of shoes.

Low quality and the two shoes aren’t the same size and width. Can see the glue and they seem cheap. Also cost to return

The team replied to my emails quickly and resolved the issue in no time. Thank you!

The trainers I bought made my feet feel very uncomfortable. I have hot feet. I queried what material they were made of and asked for advice about what might be a better choice. It turned out that they were made from recycled plastic which explained the effect. Customer services went on to recommend the materials that would be a better choice. This was all very helpful.

Nice shoes, arrived quickly. Thank you 🙏

I bought the Brixley Mule Sandal for work, they are fantastic!! I wear them most days as they are so comfortable. True to size. I might even order another pair ...Great product, thank you Hush Puppies :)

Really comfortable shoes, would highly recommend

I had an issue with my product, contacted customer services, who provided me with a refund immediately. No Hassle. Thanks

I needed to return an item and contacted customer service for help. They replied quickly, clearly explained the return process, and answered all my questions.

Very poor communication and post-purchase service.
The shoe itself is not comfortable at all and way below the usual comfort level Hushpuppies used to be famous for
Very unsatisfactory purchase. Will NEVER buy Hushpuppies again, specially online

Bought some boots that were too big. Returns are not as simple as Amazon, though the customers services team where fantastic and highly response to get the job done. When I hit a snag with the QR code and browser, the team go back to my emails within a couple of minutes. Issues sorted. 10/10 for service. I held back on one star for the policy of having to repurchase the product and wait weeks for a refund are sub optimal.