Hush Puppies UK Anmeldelser 

Awful customer service - I ordered supposedly wide fitting shoes (which usually fit fine from other retailers) when I complained that they were not wide fitting they were not interested.

First pair of Hushpuppy shoes I have bought. I kept them for 'best' for first 9 months then wore them regularly. Within days the uppers separated from the sole. I had this repaired by a cobbler. Then about after a month of regular wear the sole cracked across the full width of the shoe.
The company's customer service was appalling and hid behind the law.
There has been nothing good about the whole experience. Rotten low quality product at mid-range prices from a company that does not give a damn. A complete waste of time and money

Awful customer service. I have sent back 3 orders 10 days ago. The refund policy states 2 weeks for a refund, which is a ludicrous amount of time. There is no available contact details and the delivery tracking & billing is an unknown name, meaning you have no idea what the order is. The boots are very small across the board & there is no attention to customer service - most of the deliveries have arrived without any tracking details.

Bought some boots in sale they are lovely boots but the left boot had frayed laces which don’t look very nice I emailed them straight away it took them 5 days to reply asking if I would accept £5 discount but I have refused this because I have searched and cannot get laces like them plus cheapest I’ve found for a decent pair are £8.99. So I replied to their email explaining and asking for an exchange and a free returns label that was 6 days ago I have heard nothing. I always believed Hush Puppies was a good reputable company, seems not so

Amazing comfort.
I have large feet so it’s hard to find the right shoe

Bought mens office shoes, product was had high quality features, and very confortable. Now six months into wearing them, use them a lot, and I have to say the shoes have held up well. I will be purchasing again.

Ordered some slippers - nowhere near the correct size and I don’t think they’ll stretch. I’m also not entirely certain they are leather.

Thought this was a good brand but it would seem their quality has tumbled.

Very poor quality, wrongly advertised colour of boots. To top it off they were faulty and you have to pay to return. Absolute joke! Will never buy of this website again 😡

I purchased a pair of Hush Puppies Bounce™ school shoes for my daughter from our lovely local school uniform shop.

On the positive side, these shoes are genuinely extremely comfortable. My daughter absolutely loves wearing them, and she has never complained about sore feet. The fit and initial comfort are 5-star worthy.

Unfortunately, we have discovered a serious durability issue that has only emerged after a relatively short period of wear. Today, we found a significant hole in the sole of BOTH shoes where the heel sections have completely come apart.

The heel of the sole has detached, and the internal structure underneath appears to be an empty space rather than solid material. This is deeply disappointing and renders the shoes unwearable.

I strongly believe this points to a manufacturing fault rather than general wear and tear, as this kind of structural failure should not happen to a quality school shoe pair. The initial comfort was excellent, but the failure of the sole quality is a major letdown.

Would I recommend? Not unless the manufacturer addresses this severe quality control issue.

Packaging says "Recycle Me". "This box is made from 80% recycled paper, soy based ink and water based glue". So why is the cardboard plastic coated meaning it is not only unrecyclable but will contaminate and other recyclable board it is mixed with. This is irresponsible corporate greenwashing.

Very poor performance and quality, the sole broke down inside found no support under heel.
Tight fit bruised toes after walk really bad fit.

Ordered a pair of suede knee high boots which were described as wide fit and roomy in the calf. As a lady with a wide calf i was pleased as there are not many nice looking boots on the market. On arrival lovely boot....but definately not wide in any shape or form! So had to return. This is when I learn that you have to then pay for your own returns!! CHEAPEST..£8.50!!! On top of paying for delivery.... Never again will I order from Hush Puppies

Hush puppies mens dean boots tan.
Worn on and off. The pull tab snapped on one early days.
Worn again with the weather changing now it is autumn, maybe 12-16 wears in total, nothing robust to challenge the boots, and one is leaking in, not even splash proof.

Terrible experience. The shoes were clearly mislabeled—way smaller than a standard size 2—and they refused in-store returns. I paid extra just to send them back. Inaccurate sizing, poor customer service, and zero accountability. Never buying here again.

Bought a lovely pair of Hush Puppies boots from QVC. They are supposed to be waterproof but they were suede so I thought it wouldn’t hurt to get a waterproof protector just to make sure. Thought I’d buy from hush puppies. It was shipped quickly and well packaged except that they forgot to include a lid and it’s a spray bottle. Anyway I rang them up and they told me I had to write in and enclose a picture of the bottle without its lid. Four days later, I get a standard reply asking me to return the order making sure that the boots or shoes were in a saleable condition! So obviously no one had even read the email I sent. I took a lid off another product but really can’t they even put a lid on a spray bottle?. I don’t think I’ll be buying shoes or boots from them direct if this customer Services is anything to go by.

I just want to say how disappointed I am. My daughter’s school shoes have broken after only a few weeks of wear. I’ve already sent photos and emails to your customer service address and even tried calling, but I haven’t received any response.

It’s now reached the point where my daughter has to go to school in trainers because her school shoes are broken — which really shouldn’t be the case after such a short time. I bought Hush Puppies because I believed they were good quality, so I’m extremely disappointed by both the product and the lack of customer care.

I needed to return an order due to quality issues.
I did not anticipate having return as I researched carefully, looking at reviews and so sized down.
The length for my foot is perfect but the width is ridiculously large and the slipper gapes at the sides. This means that my foot slips to the side, off the high sole: this is dangerous and risks my twisting an ankle.
So this is not a size problem. The problem is the way it is made.
Hush Puppies say that I have to pay the cost of return, which I would accept if it was a size problem.
That say that it is a size issue and not a manufacturing fault- it is the latter as no one’s foot would be held securely in this bad design.
I did not expect to return this product, but I have no choice.

I am shocked at the poor design and lack of attention to detail from Hush Puppies. I have worn their shoes in the past and been happy with them.
The product looked great in terms of design and colour-way, online, but in reality it cannot fit properly because of poor design and also looks cheap and shoddily made.
I will never buy Hush Puppies again not just because of quality but the poor customer service.

My daughter really liked the shoes. She said they were comfortable and they looked good. Unfortunately the patent started to peel after only a few weeks at school but Hush puppies were helpful and issued me a refund without any hassle.

If I could give zero stars I would!

Having been a customer of Hush Puppies for MANY years I decided to treat myself to 3 new pairs of shoes. I was in love with the velvet green ballet flats and popped them on and wore them to work. T which point it was pointed out to me by 5 people that the shoes were two different colours!!!

I looked and they were right!! One is almost black in colour and the other a much more vibrant green.

I was mortified :(

Contacted customer service straight away. They took over a week to reply to my message (asking just for my order number - although in my initial message I had already provided this and photos). Then I heard nothing for almost a week - so I chased and was told that the case had been passed to the QC team.... another few days... nothing... chased again... only to be told that nothing wrong with the shoes and they wouldn't replace. This is despite me showing VERY clearly the different in colour.

I now have a £65 pair of shoes I can not wear and I am shocked with how dismissive HP were. I am a long standing customer and I have never faced such difficulty and poor customer service and as such my relationship with HP has ended.

Very disappointed.....

One shoe was bigger than the other. Even though they both had same size embedded on the soles.