The customer service person that handled my query was very good. He understood my issue straightaway, explained the steps to sort everything out. It was not a time critical issue for me, but when one... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I have a number of small websites, and with advice from Waqar Ahmed, was able to amalgamate them into a simpler hosting package. When I had a problem with the ftp addresses Waqar spent a lot of time a... Se mere
Virksomheden har svaret
Great, prompt service I have had several accounts with Heart over about 15 years, however, recently I'd needed to cancel one. I didn't manage to do it correctly, and after logging a ticket, their... Se mere
Virksomheden har svaret
Responsive, helpful, and consistently reliable. I’ve used Heart Internet for around 6 years across multiple websites and have always found their support team knowledgeable and quick to respond. T... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Heart Internet – A Trusted Name, Now Better Than Ever Over 20 Years of Excellence. A Future of Innovation. Since 2004, Heart Internet has been a trusted provider of domain names, web hosting, VPS, and reseller hosting, supporting businesses, developers, and IT professionals across the UK and Europe. We’ve built our reputation on affordability, reliability, and expert support, and now, we’re taking things even further. In April 2024, Heart Internet was acquired by Your.Online B.V., marking a major milestone in our journey. Since then, we’ve been investing heavily in improvements across every part of our business to deliver an even better experience for our customers. What’s New? Enhanced Customer Support – We’ve grown our expert UK-based support team and extended service hours, ensuring faster, more responsive help when you need it most. Infrastructure Upgrades – We’re rolling out higher-performance, more secure hosting environments, reducing downtime and increasing reliability across all services. 100% Renewable Energy – We’re committed to sustainability, our services are now fully powered by wind, solar, and hydro energy, reducing our carbon footprint. Better Products & Features – We’re launching new tools, improving our VPS and reseller hosting platforms, and introducing industry-leading security enhancements to protect your sites. Customer-Focused Innovation – We’re listening to your feedback and continuously refining our services to ensure affordable pricing, powerful features, and seamless hosting experiences. Whether you’re a small business owner, a developer, or a reseller, we know your online presence is critical. That’s why we’re dedicated to making hosting simple, secure, and stress-free. Thank you for trusting us with your websites and businesses. The new and improved Heart Internet is here, and we’re just getting started.
Kontaktoplysninger
Unit 4-5, Tristram Centre, Brown Ln W, Holbeck,, LS12 6BF, Leeds, Storbritannien
- sales@heartinternet.uk
- heartinternet.uk
4,6
Fremragende
4 t anmeldelser
Har besvaret 85 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The support agent was proactively…
The support agent was proactively helpful dealing with a low-tech client.
25. november 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Ian,
Thanks for your kind words! We’re really pleased to hear our support agent provided proactive and helpful guidance, it’s exactly what we aim for, especially when things get a bit technical.
Kind regards,
Mike
Prompt and to-the-point responses.
28. november 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Laurent
Thanks for the feedback! We’re glad you found our responses prompt and straight to the point, just how support should be.
Kind regards,
Chris
Fixing exotic email issues
Problem with email rejection, it took several iterations and I was surprised and delighted that Alexandra Maria took the time to fix what I broke, then work through and give me a detailed explanation of the issue and how I could fix it.
I'm delighted with the outcome
23. november 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi,
Thank you for the great feedback! We’re really pleased Alexandra Maria was able to take the time to get everything sorted and walk you through the issue step by step. It’s always great to hear when our support not only fixes the problem but helps make things clearer going forward.
Delighted we could help, always here if you need us again.
Kind regards,
Chris
Heart Internet simply does as it promises
Heart Internet simply does as it promises. Its staff are knowledgable, professional and talented and provide excellent service when you need it.
25. november 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Rod,
Thank you for the kind words. We’re so pleased to hear that our team continues to deliver on our promises with professionalism and expertise. Your feedback means a lot to us.
Kind regards,
Chris
Fast and appropriate response
Fast and appropriate response. Quickly sorted out with minimum fuss
24. november 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Simon,
Thanks for the feedback! We’re really glad to hear your issue was sorted quickly and without any hassle - just how it should be.
Kind regards,
Chris
Carmen in the help team was great
Carmen in the help team was great, very efficient and highly recommended.
26. november 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Pat,
Thanks for the kind words! We’re really pleased Carmen provided such efficient support, we’ll be sure to pass on your recommendation.
Kind regards,
Chris
Andrei was very helpful & resolved my…
Andrei was very helpful & resolved my issue promptly, thanks.
25. november 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Rebecca,
Thanks for your feedback! We’re really glad Andrei was able to help and get everything sorted quickly.
Kind regards,
Mike
The service agent (Adrian) was helpful
The service agent (Adrian) was helpful, explanatory and polite. He resolved the problem I faced with a clear explanation that enabled me to resolve the problem..
24. november 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Ian,
Thanks for the great feedback! We’re really pleased Adrian was able to resolve the issue and give you a clear explanation so you could move forward with confidence.
We’ll be sure to pass on your kind words to him.
Kind regards,
Chris
did exactly what i wanted with no…
did exactly what i wanted with no messing about great service carmen
24. november 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Shaun,
Thanks for the great feedback! We’re really glad Carmen was able to get everything sorted quickly and without any fuss.
Kind regards,
Mike
Great service from Waqar
Great service from Waqar - from requesting info regarding SSL certificates through to both our websites being migrated by Heart the service was excellent. I couldn't have asked for a better service !
21. november 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Chris,
Thanks for the fantastic feedback! We’re so pleased Waqar was able to support you throughout the SSL process and website migration with such care and efficiency.
It’s great to hear everything went smoothly, we’ll make sure Waqar sees your kind words.
Kind regards,
Chris
Extremely good responses
Extremely good responses from initial sale enquiry through to post sale support with a VPS and specific, technical non-standard requirements. Impressed - thank you.
12. november 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Tony,
Thank you for the fantastic feedback! We’re really pleased to hear you received such strong support from your initial enquiry right through to the more technical aspects of your VPS setup.
It’s great to know our team could meet your specific requirements, always happy to help.
Kind regards,
Chris
Excellent Support for Domain & EMail Migration
I needed to migrate various web domains and emails into my heart account and this was handled very profesionally by the Head of Support who persona\lly managed this for me.
I am extremely happy with the experience and recommend Heart Internet.
20. november 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Mark,
Thank you for the fantastic feedback! We’re really pleased the domain and email migration was handled smoothly and professionally, and that our Head of Support took care to ensure everything went as needed.
Your recommendation means a great deal.
Kind regards,
Chris
Not a efficient or quick customer service ever
avoid this company, they don't care about customer.
They don't know what they doing, and no phone support. very expansive and not supporting the customer at all. My email has been down which is costing me money and they can't fix it and not responding to my messages for the last 2 days with correct info to fix. keep replying with some nonsense
After few days Andrew used TeamViewer and fixed the problem. This should have been fixed on the first day.
I am a service provider and have many customers in UK and Europe and email is most important part of my business and not been able to use it for few days was a nightmare. Any problems my customers have I remote in for fix it or checking it out within 20 mins.
Sorry I couldn’t leave a good review but these things should be fixed straight away for customers as I do with TeamViewer all the time for my customers.
17. november 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Ali,
I’m really sorry to hear how frustrating this has been. Response times were a little slower than usual this week due to team training, which I know doesn’t help when you’re waiting on an update.
I’ve reviewed your case, and I can see we were able to arrange a remote session at the agreed time and get the mailbox connected for you using the details provided in the initial update. I’m glad we could get that part resolved.
If anything else crops up or you need further help, please don’t hesitate to get back in touch - we’re always happy to assist.
Thanks,
Mike
The speed at which you responded and…
The speed at which you responded and sorted my issue.
17. november 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi John,
Thanks for the kind words! We’re really pleased to hear our team responded quickly and got everything sorted for you without delay.
Kind regards,
Chris
Quick resolution to problems
I've been with Heart a long time, and there are variances in the responses to tickets. However, I've raised 2 tickets in the last week and they have been dealt with within hours and a solution found. Special shout out to Andrew, who helped with CSR issues today.
17. november 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Irene,
Thank you for your continued support over the years, we really appreciate it. While we know consistency is important, it’s great to hear your recent tickets were resolved quickly and effectively.
A special thanks from us as well to Andrew for assisting with the CSR issue, we’ll be sure to pass along your kind words.
Kind regards,
Chris
Excellent Customer Service
Tak Tran recently instigated a number of changes for me that were carried out swiftly with the utmost courtesy and friendliness. A true credit to Hear Internet.
14. november 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Sam,
Thank you for the kind words! We’re delighted to hear Tak provided such swift, courteous, and friendly support, we’ll make sure your feedback reaches him.
Kind regards,
Chris
Great support from Andrew Welsby
Great support from Andrew Welsby! After a previous agent batted the issue back, further query made and Andrew not only answered the further query, he sorted the initial request! Gave 5 stars for Andrew, could have docked some stars for previous agent, but I have used Heart for years and they have always sorted any issues I’ve had, so I won’t let one individual affect my overall rating of Heart Internet.
12. november 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Debbie,
Thank you for your honest and generous feedback. We’re really pleased Andrew Welsby was able to step in, go the extra mile, and get everything sorted for you- he’ll be glad to hear your kind words.
We truly appreciate your long-standing trust in Heart and are always here when you need us.
Kind regards,
Chris
Happy with Heart Internet service
Been with Heart for 6 domains for many years.
Always happy with the service.
11. november 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Linda,
Thanks for your continued support over the years! We’re really glad to hear you’ve been happy with the service across all your domains.
Kind regards,
Chris
Customer Support like it should be
I've been using Heartinternet for many years now, I used multiple other services before so I can make a fair comparison. The staff are all highly knowledgable, courteous at all times, always quick to respond and always have resolved my enquiries - usually in the first instance. This leaves me reassured that it's in good hands and I can get on with what I do best, which is operate my business.
12. november 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Marc,
Thank you for such a thoughtful review. It’s great to hear that our team continues to deliver the kind of support that gives you real peace of mind. We know how important it is to have reliable help so you can focus on running your business, and we’re proud to be part of that.
Your long-term trust means a lot to us.
Kind regards,
Mike
Great Chat Support
Had an issue with login, and Adrian Izdrescu from chat support, as always, sorted me out in minutes. Always GREAT SUPPORT from Chat. 10/10
11. november 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Davide,
Thanks for the fantastic feedback! We’re so glad Adrian Izdrescu was able to get your login issue sorted quickly, and it’s brilliant to hear you’ve consistently had great experiences with our chat support.
Kind regards,
Mike
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.