The customer service person that handled my query was very good. He understood my issue straightaway, explained the steps to sort everything out. It was not a time critical issue for me, but when one... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I have a number of small websites, and with advice from Waqar Ahmed, was able to amalgamate them into a simpler hosting package. When I had a problem with the ftp addresses Waqar spent a lot of time a... Se mere
Virksomheden har svaret
Great, prompt service I have had several accounts with Heart over about 15 years, however, recently I'd needed to cancel one. I didn't manage to do it correctly, and after logging a ticket, their... Se mere
Virksomheden har svaret
Responsive, helpful, and consistently reliable. I’ve used Heart Internet for around 6 years across multiple websites and have always found their support team knowledgeable and quick to respond. T... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Heart Internet – A Trusted Name, Now Better Than Ever Over 20 Years of Excellence. A Future of Innovation. Since 2004, Heart Internet has been a trusted provider of domain names, web hosting, VPS, and reseller hosting, supporting businesses, developers, and IT professionals across the UK and Europe. We’ve built our reputation on affordability, reliability, and expert support, and now, we’re taking things even further. In April 2024, Heart Internet was acquired by Your.Online B.V., marking a major milestone in our journey. Since then, we’ve been investing heavily in improvements across every part of our business to deliver an even better experience for our customers. What’s New? Enhanced Customer Support – We’ve grown our expert UK-based support team and extended service hours, ensuring faster, more responsive help when you need it most. Infrastructure Upgrades – We’re rolling out higher-performance, more secure hosting environments, reducing downtime and increasing reliability across all services. 100% Renewable Energy – We’re committed to sustainability, our services are now fully powered by wind, solar, and hydro energy, reducing our carbon footprint. Better Products & Features – We’re launching new tools, improving our VPS and reseller hosting platforms, and introducing industry-leading security enhancements to protect your sites. Customer-Focused Innovation – We’re listening to your feedback and continuously refining our services to ensure affordable pricing, powerful features, and seamless hosting experiences. Whether you’re a small business owner, a developer, or a reseller, we know your online presence is critical. That’s why we’re dedicated to making hosting simple, secure, and stress-free. Thank you for trusting us with your websites and businesses. The new and improved Heart Internet is here, and we’re just getting started.
Kontaktoplysninger
Unit 4-5, Tristram Centre, Brown Ln W, Holbeck,, LS12 6BF, Leeds, Storbritannien
- sales@heartinternet.uk
- heartinternet.uk
4,6
Fremragende
4 t anmeldelser
Har besvaret 85 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Technical problem quickly resolved
Technical problem quickly resolved. I ran into a technical problem updating DNS records but this was quickly resolved.
9. december 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Nick,
Thanks for the feedback! We’re really glad to hear the DNS issue was resolved quickly and without fuss, always happy to help.
Kind regards,
Mike
Great support from Adrian thank you.
10. december 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Richard,
Thanks for the kind words! We’re really pleased Adrian was able to help, your feedback means a lot.
Kind regards,
Chris
No over Humans no AI Bot's
No over the top Security and problems resolved with a Human quickly and efficiently.
10. december 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Steve,
Thanks for the great feedback! We’re really glad you valued speaking with a real person and getting things sorted quickly without unnecessary hassle, exactly how support should be.
Kind regards,
Mike
Alex was a huge help in configuring a…
Alex was a huge help in configuring a new domain, hosting and SSL package, handholding me through the process and jumping on to a few elements where I was a little lost!
Thanks for the support, and being so cheerful and patient throughout!
9. december 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Dave,
Thank you for the lovely feedback! We’re really pleased Alex was able to guide you through the setup process and step in whenever things got a bit tricky. It’s great to hear his cheerful and patient approach made a difference.
Kind regards,
Mike
Recently migrated over to these guys…
Recently migrated over to these guys and Fantastic support. Had a few teething issues Logging tickets on a Saturday I wasn’t expecting a reply until Monday/Tuesday however everything was resolved over a weekend which is fantastic service!
9. december 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Andy,
Thanks for the great feedback, and welcome to Heart! We’re really pleased to hear your support experience exceeded expectations, especially getting everything sorted over the weekend.
We’re here whenever you need us, and it’s fantastic to have you on board.
Kind regards,
Chris
I have been with Heart Internet for 14 years
I have been with Heart Internet for many years and am delighted that their recent transition to an even more solid footing has only impacted their services positively. Recently, I had a perplexing technical problem, trying to match client needs with my lack of technical comprehension of this particular issue. As a website designer, this happens from time to time and, no matter how many years I've had servers, there is always something new that crops up... and this is why I've stayed with Heart Internet for the last 14 years. There is always a technician willing to go the extra mile to solve a problem and they have always found a solution that worked. Waqar Ahmed solved my recent dilemma with patience and understanding - Thank you for that, Waqar... but he is not alone - over the years, many questions have been answered and issues resolved by other members of the Heart's technical and sales staff - all in a professional and helpful way. Definitely recommend Heart Internet.
8. december 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Gaile,
Thank you so much for being with us for the past 14 years, it truly means a lot. We’re delighted to hear that the recent changes have had a positive impact on your experience, and that Waqar Ahmed was able to support you with patience and understanding through a complex issue.
As you rightly said, there’s always something new in this space, and we’re proud to have a team that’s ready to go the extra mile whenever you need it. We’ll be sure to pass on your kind words.
Your recommendation is genuinely appreciated, thank you again.
Kind regards,
Chris
always good customer service
8. december 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Steven,
Thanks for the kind words! We’re really pleased to hear you’ve consistently had a good experience with our customer service.
Kind regards,
Mike
Andrew made it so easy
Andrew made it so easy. I'm lost with technology - he resolved my query quickly and effectively. Friendly too :)
8. december 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Charlotte,
Thanks for the lovely feedback! We’re really glad Andrew made things simple and stress-free, it’s always our aim to make tech feel less daunting. We’ll be sure to pass on your kind words to him!
Kind regards,
Mike
I had Adam Nicholson helping me today
I had Adam Nicholson helping me today - he was amazing and really patient with me. Guided me through my issues - and was incrediably helpful. Resolved my issues 100%. This has given me trust back in Heart Internet who ui had issues with before on support - thank you Adam!
8. december 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Shamin,
Thank you for the fantastic feedback! We’re so pleased Adam Nicholson was able to guide you through everything with patience and care, it’s great to hear he helped restore your trust in our support.
We’ll be sure to pass on your thanks to Adam!
Kind regards,
Chris
Besvarelse fra Heart Internet
Hi Richard,
Thanks for the kind words! We’re glad the service was fast and met your expectations.
Kind regards,
Chris
Excellent responsive Support.
Excellent responsive Support.
Prompt, and effective.
Especially helpful and knowledgable Andrei M!
6. december 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Jed,
Thanks for the great feedback! We’re really pleased you found the support prompt and effective, and we’ll be sure to pass on your kind words to Andrei M for his helpful and knowledgeable assistance.
Kind regards,
Mike
I've been a customer of Heart Internet…
I've been a customer of Heart Internet for many years and use their support services regularly. Just been working with Andrew to help resolve an SSL issue, and the responses have been fast and helpful.
5. december 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Paul,
Thank you for your continued support over the years, it’s always a pleasure to help. We’re really glad Andrew was able to assist with your SSL issue and provide fast, helpful responses throughout.
Always here if you need us again.
Kind regards,
Mike
Helpfulness and guidance
The helpfulness shown by the advisor and guidance to answering my query promptly each day.
4. december 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Parminder,
Thanks for the kind words! We’re really pleased to hear our advisor was consistently helpful and guided you through your query with prompt, daily support.
Always here if you need us.
Kind regards,
Chris
I had lost a serve I had for a long…
I had lost a serve I had for a long time. I needed Heart Internet to keep me going. I had thought a daunting task working with others on the internet and getting nowhere. And a reply quickly came with answers. I followed very good instructions and in no time the problem was solved. They are very well organised and instead of "a huge technological headache" they made it easy for me to get back on track. Thank you Heart Internet!
22. november 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi,
Thank you for such thoughtful feedback. We’re really glad our team could step in quickly and turn a potentially overwhelming situation into a straightforward solution. It’s great to hear the instructions were clear and that you felt supported every step of the way.
We’re always here when you need us, thank you again!
Kind regards,
Mike
Help with setting up my e mail, account via Thunderbird.
Alex was great at talking me through setting up my e mail account, which I had almost given up hope of ever achieving . Despite it taking numerous attempts due to my complete lack of IT ability, we got there in the end! Thanks Alex!
4. december 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Justin,
Thanks so much for your kind words! We’re really pleased Alex was able to guide you through setting up your email in Thunderbird, especially with the patience needed to get everything working smoothly.
It’s great to hear you didn’t give up and that we got there together in the end!
Kind regards,
Chris
Heart are great!
Heart are great, we've used them for years. They always respond quickly to any issues and represent really good value for money.
You get a real person and they are always very helpful, they communicate on "your level"
Wouldn't hesitate to recommend.
1. december 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Andrea,
Thank you for your kind words and continued support over the years, it means a lot to us. We’re really pleased you’ve found our team responsive, helpful, and easy to communicate with. That personal touch is something we truly value.
We really appreciate the recommendation!
Kind regards,
Mike
Efficient service
3. december 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Jeremy,
Thanks for the feedback! We’re glad to hear you found the service efficient, always happy to help.
Kind regards,
Chris
Good service delivered at speed.
Support ticket that many companies would wait until the working week to action was dealt with efficiently by Andrew W on a Sunday after 1800 hours. Good service delivered at speed.
30. november 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Neil,
Thank you for the great feedback! We’re really glad Andrew W was able to step in promptly, even on a Sunday evening, and get everything sorted efficiently.
We’ll be sure to pass on your thanks to him.
Kind regards,
Chris
Fast fix
Very fast response and resolution when my server had an error.
29. november 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Toby,
Thanks for the kind words! We’re really pleased our team could jump in quickly and get your server issue resolved without delay.
Kind regards,
Mike
Have used Heart for years
Have used Heart for years, and although in the past their support was dreadful, I am pleased to see virtually everything about Heart has improved, including the great technical support and timely manner of keeping you updated. Well done Heart
29. november 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Andrew,
Thank you for your honest and encouraging feedback. We’re really glad you’ve noticed the improvements, especially in support and communication, it means a lot coming from a long-time customer.
We truly appreciate you sticking with us and look forward to continuing to support you.
Kind regards,
Chris
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.