The customer service person that handled my query was very good. He understood my issue straightaway, explained the steps to sort everything out. It was not a time critical issue for me, but when one... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I have a number of small websites, and with advice from Waqar Ahmed, was able to amalgamate them into a simpler hosting package. When I had a problem with the ftp addresses Waqar spent a lot of time a... Se mere
Virksomheden har svaret
Great, prompt service I have had several accounts with Heart over about 15 years, however, recently I'd needed to cancel one. I didn't manage to do it correctly, and after logging a ticket, their... Se mere
Virksomheden har svaret
Responsive, helpful, and consistently reliable. I’ve used Heart Internet for around 6 years across multiple websites and have always found their support team knowledgeable and quick to respond. T... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Heart Internet – A Trusted Name, Now Better Than Ever Over 20 Years of Excellence. A Future of Innovation. Since 2004, Heart Internet has been a trusted provider of domain names, web hosting, VPS, and reseller hosting, supporting businesses, developers, and IT professionals across the UK and Europe. We’ve built our reputation on affordability, reliability, and expert support, and now, we’re taking things even further. In April 2024, Heart Internet was acquired by Your.Online B.V., marking a major milestone in our journey. Since then, we’ve been investing heavily in improvements across every part of our business to deliver an even better experience for our customers. What’s New? Enhanced Customer Support – We’ve grown our expert UK-based support team and extended service hours, ensuring faster, more responsive help when you need it most. Infrastructure Upgrades – We’re rolling out higher-performance, more secure hosting environments, reducing downtime and increasing reliability across all services. 100% Renewable Energy – We’re committed to sustainability, our services are now fully powered by wind, solar, and hydro energy, reducing our carbon footprint. Better Products & Features – We’re launching new tools, improving our VPS and reseller hosting platforms, and introducing industry-leading security enhancements to protect your sites. Customer-Focused Innovation – We’re listening to your feedback and continuously refining our services to ensure affordable pricing, powerful features, and seamless hosting experiences. Whether you’re a small business owner, a developer, or a reseller, we know your online presence is critical. That’s why we’re dedicated to making hosting simple, secure, and stress-free. Thank you for trusting us with your websites and businesses. The new and improved Heart Internet is here, and we’re just getting started.
Kontaktoplysninger
Unit 4-5, Tristram Centre, Brown Ln W, Holbeck,, LS12 6BF, Leeds, Storbritannien
- sales@heartinternet.uk
- heartinternet.uk
4,6
Fremragende
4 t anmeldelser
Har besvaret 85 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
There when needed
The email and web hosting package has always been very robust and reliable. The tech support, when needed, courteous and prompt in solving the minor issues experienced
8. januar 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Tim,
Thank you for the kind words! We’re really pleased to hear you’ve found the hosting reliable and the support team courteous and responsive whenever needed.
Always here to help if anything comes up.
Kind regards,
Chris
I used the online Chat service for help…
I used the online Chat service for help and support with some server related issues on the Staging websites for 2 of our clients.
I was helped by Alexandra and she was incredibly helpful and fixed all my issues with great speed.
Happy with the service we received today.
7. januar 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Luke,
Thanks for the lovely feedback! We’re really pleased Alexandra was able to resolve your staging site issues quickly and efficiently, it’s great to hear the service hit the mark.
We’ll be sure to pass on your kind words to her.
Kind regards,
Mike
Quick response time
Quick response time, detailed instructions for a complex procedure and generally helpful customer chat.
7. januar 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Karen,
Thanks for the great feedback! We’re glad to hear you received a quick response and found the guidance clear and helpful, especially for a complex task.
Kind regards,
Chris
Fantastic service from every customer…
Fantastic service from every customer support advisor i have dealt with. quick response and always manage to fix my issues
7. januar 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Barry,
Thanks so much for the kind words! We’re really pleased to hear that every member of our support team has delivered a great experience and resolved your issues quickly.
Always here whenever you need us.
Kind regards,
Mike
Great support is pivotal
Always there to help, the support I've received has always been great.
I personally think support is a crucial role with any service provider and you should take it into consideration when choosing the right service provider, unfortunately it's often a hidden area that you only appreciate when you really need it.
That's why I wanted to thank Heart Internet for the great level of support they provide.
Long term customer.
6. januar 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Ryan,
Thank you for such a considered and meaningful review. You're absolutely right, great support often goes unnoticed until it's truly needed, which is why we put so much emphasis on being there when it counts.
We’re genuinely grateful for your long-term trust and glad to know our team has consistently been able to support you when needed.
Kind regards,
Chris
Mr Adrian Izdrescu provided excellent…
Mr Adrian Izdrescu provided excellent customer service. He was professional, patient, and very clear in his explanations. He responded promptly to my requests and handled everything efficiently. I truly appreciate his support and dedication. It was a pleasant and reassuring experience.
6. januar 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Chris,
Thank you for the fantastic feedback! We’re so pleased to hear Adrian Izdrescu provided such professional and patient support, and that his clear communication made the experience reassuring and smooth.
Kind regards,
Mike
Besvarelse fra Heart Internet
Hi,
Thanks for the kind words! We’re really pleased to hear Andrei delivered great support once again, we’ll be sure to pass on your thanks.
Kind regards,
Chris
Huge shout out to Alexandru.
Huge shout out to Alexandru.
Responded very quickly to our support query and was very helpful and friendly.
5. januar 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Adam,
Thank you for your review! It's great to hear Alexandru was able to support with your query efficiently and got the job done!
Kind regards,
Mike
Very quick in responding and very…
Very quick in responding and very helpful.
2. januar 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Emma,
Thanks for your kind words! We’re really pleased to hear the team responded quickly and was able to help.
Kind regards,
Mike
Very fast response and helped resolve…
Very fast response and helped resolve several issues.
24. december 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Joan,
Thanks for the great feedback! We’re really glad the team could respond quickly and help resolve everything for you.
Kind regards,
Mike
Website Hosting
I had trouble modifying my website and Heart Internet put me on the right track to solve my problem
23. december 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Stephen,
Thanks for the feedback! We’re really pleased to hear the team was able to point you in the right direction and help you get things sorted with your website.
Kind regards,
Chris
Heart Internet provide good support
I was having difficulty setting up SSL on my web site. Alexandra Maria at Heart Internet helped to set it up and took me through the stages.
22. december 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Frank,
Thanks for the kind words! We’re really glad Alexandra Maria was able to guide you through the SSL setup and make the process straightforward.
Always here if you need anything else.
Kind regards,
Mike
Exceptional customer support - again!
I bug the heck out of the Heart Internet support team, but they always come through for me. On this occasion, Andrew Welsby, Adam Nicholson and Alexandra Maria combined to resolve some SSL issues for me, but I've never received bad customer service or technical support from anyone at Heart. 'Heartily' recommend them...
22. december 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Craig,
Thank you for the fantastic feedback! We're really pleased Andrew Welsby, Adam Nicholson, and Alexandra Maria were able to resolve your SSL issues smoothly, and it means a lot to hear that you’ve consistently had great experiences with the team.
Kind regards,
Chris
Excellent service
Excellent service! Speedy and efficient. I've been with Heart Internet since its inception over twenty years ago and a lot has improved to make it a top brand organisation in its field. I can recommend Heart for websites at any level.
Derek Hill
21. december 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Derek,
Thank you so much for your continued support over the years. We’re delighted to hear you’ve seen the improvements over the years and still rate our service so highly.
Your recommendation is greatly appreciated!
Kind regards,
Mike
Alexandru was my appointed customer…
Alexandru was my appointed customer assistance rep. Within 30 mins of raising my ticket he was on the cease, firstly addressing issues with email account setups, and then a bigger issue with inability to send outbound emails from ANY email addresses within this domain
The communication and assistance was very timely, concise, and accurate.
The resolution approach and resolution has been absolutely first class.
Huge thanks to Alexandru!
19. december 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Alan,
Thank you for the fantastic feedback! We’re really pleased Alexandru was able to jump on your ticket so quickly and work through both the email setup and outbound issues with such precision.
Kind regards,
Chris
Excellent support regardless of the…
Excellent support regardless of the query. Fantastic service. Really appreciate it.
Sometimes, jugglin' two jobs you, never have the time to respond, but their patience is exceptional.
18. december 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi,
Thank you for the fantastic feedback! We’re really pleased to hear our team’s support and patience have made a difference, especially when time is tight.
We’re always happy to provide the help you need, no matter the query.
Kind regards,
Mike
reliable and fast
reliable service with quick and helpful response from technical support
16. december 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Derek,
Thanks for the kind words! We’re really glad you’ve found the service reliable and our technical support team quick and helpful.
Kind regards,
Mike
Excellent service as always
Excellent service today from Andrew Welsby - very responsive and helpful.
15. december 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Jo,
Thanks for the great feedback! We’re really pleased Andrew Welsby was able to assist you so quickly and helpfully, always here when you need us.
Kind regards,
Chris
I had Alex T helping me today
I had Alex T helping me today - really helpful and provided an amazing service, Thank you!
12. december 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Henry,
Thanks for the kind words! We’re really pleased Alex T was able to provide such helpful and outstanding service, we’ll be sure to pass on your thanks to him.
Kind regards,
Mike
Reliable continuous operation and great customer service
Heart has provided a solid web hosting service at fair prices for my company for the last 20 or so years, and has provided helpful customer service support whenever I've needed to do or change anything beyond my limited knowledge. I've recently migrated my personal websites over from another provider, who, shall we say, was not of the same standard...
11. december 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Christopher,
Thank you so much for your continued trust over the past 20 years, that kind of loyalty means the world to us. We’re really pleased to hear that our hosting service and customer support have consistently met your needs, and we’re glad to now be hosting your personal websites as well.
Kind regards,
Chris
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.