The customer service person that handled my query was very good. He understood my issue straightaway, explained the steps to sort everything out. It was not a time critical issue for me, but when one... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I have a number of small websites, and with advice from Waqar Ahmed, was able to amalgamate them into a simpler hosting package. When I had a problem with the ftp addresses Waqar spent a lot of time a... Se mere
Virksomheden har svaret
Great, prompt service I have had several accounts with Heart over about 15 years, however, recently I'd needed to cancel one. I didn't manage to do it correctly, and after logging a ticket, their... Se mere
Virksomheden har svaret
Responsive, helpful, and consistently reliable. I’ve used Heart Internet for around 6 years across multiple websites and have always found their support team knowledgeable and quick to respond. T... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Heart Internet – A Trusted Name, Now Better Than Ever Over 20 Years of Excellence. A Future of Innovation. Since 2004, Heart Internet has been a trusted provider of domain names, web hosting, VPS, and reseller hosting, supporting businesses, developers, and IT professionals across the UK and Europe. We’ve built our reputation on affordability, reliability, and expert support, and now, we’re taking things even further. In April 2024, Heart Internet was acquired by Your.Online B.V., marking a major milestone in our journey. Since then, we’ve been investing heavily in improvements across every part of our business to deliver an even better experience for our customers. What’s New? Enhanced Customer Support – We’ve grown our expert UK-based support team and extended service hours, ensuring faster, more responsive help when you need it most. Infrastructure Upgrades – We’re rolling out higher-performance, more secure hosting environments, reducing downtime and increasing reliability across all services. 100% Renewable Energy – We’re committed to sustainability, our services are now fully powered by wind, solar, and hydro energy, reducing our carbon footprint. Better Products & Features – We’re launching new tools, improving our VPS and reseller hosting platforms, and introducing industry-leading security enhancements to protect your sites. Customer-Focused Innovation – We’re listening to your feedback and continuously refining our services to ensure affordable pricing, powerful features, and seamless hosting experiences. Whether you’re a small business owner, a developer, or a reseller, we know your online presence is critical. That’s why we’re dedicated to making hosting simple, secure, and stress-free. Thank you for trusting us with your websites and businesses. The new and improved Heart Internet is here, and we’re just getting started.
Kontaktoplysninger
Unit 4-5, Tristram Centre, Brown Ln W, Holbeck,, LS12 6BF, Leeds, Storbritannien
- sales@heartinternet.uk
- heartinternet.uk
4,6
Fremragende
4 t anmeldelser
Har besvaret 85 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Email inbox inaccessible
14:00 I had an automated reply acknowledging receipt of my ticket.
16:56 Catalin Liviu emailed to say she was looking at the problem.
17:25 Catalin Liviu emailed again to say problem resolved and to please test my system. This I did, and I replied to say thanks and close the ticket.
The time taken to resolve the issue was not a problem for me, hence my 5-star review.
21. januar 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Andrew,
Thank you for your detailed and thoughtful feedback. We’re really pleased Catalin Liviu was able to keep you updated and resolve the issue smoothly. It’s great to hear the resolution timeframe worked well for you and that everything was sorted to your satisfaction.
We’ll be sure to pass on your thanks!
Kind regards,
Mike
Alex helped and dealt with my request…
Alex helped and dealt with my request fully and hastly.
22. januar 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi,
Thanks for your feedback! We’re really pleased Alex was able to handle your request quickly and thoroughly.
Kind regards,
Mike
Great service
Very quick response to my call for help!
Problem sorted within an hour,
Great service, as usual.
21. januar 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Jenny,
Thanks for the great feedback! We’re really glad to hear your issue was resolved so quickly and that the service lived up to your expectations once again.
Always here when you need us.
Kind regards,
Chris
Very prompt and helpful replies
21. januar 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Timea,
Thanks for the kind words! We’re really pleased you found the replies prompt and helpful.
Kind regards,
Chris
Besvarelse fra Heart Internet
Hi John,
Thanks for your feedback! We’re glad to hear the team responded promptly to your query.
Kind regards,
Chris
I have been with Heart for over 25…
I have been with Heart for over 25 years, and they are always amazing and happy to help. I would highly recommend for hosting and domains.
20. januar 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Dom,
Thank you so much for your incredible loyalty over the past 25 years, that truly means a great deal to us.
We’re delighted to hear you’ve consistently had a positive experience, and we really appreciate your recommendation.
Always here when you need us.
Kind regards,
Mike
I was looking into migrating my website…
I was looking into migrating my website from shared hosting to a VPS Lite option.
I gave my reason for the move and Heart Internet were good enough to listen and explain the way forward.
Thank you.
19. januar 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Richard,
Thanks for your feedback! We’re really glad the team could take the time to listen to your needs and guide you through the move to VPS Lite. If you need any further help as you make the transition, we’re always here.
Kind regards,
Chris
Excellent Service
My thanks to Alexandra for helping me get to the bottom of my SSL Certificate issue. The problem is, if you do not understand the tech or the jargon, you are left floudering. Alexandra was clear, precise and patient. Thank you so much.
19. januar 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Helen,
Thank you for the kind words! We’re really glad you received clear, patient support to help you get your SSL issue sorted. Tech jargon can definitely be overwhelming, so it’s great to hear everything was made easier to understand.
Kind regards,
Chris
Excellent service as always from Heart…
Excellent service as always from Heart Internet and special thanks to Alexandru who dealt with my update quickly and easily keeping me updated through the whole procedure, making sure I was well advised and supported with the bits I had to do my end.
In addition to the above I called on the brilliant support from Heart Internet to guide me through something else that I wasn't confident to tackle, again the help support and advise was there, truly outstanding service.
19. januar 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Ken,
Thank you for the great feedback! We’re really pleased Alexandru was able to guide you through your update smoothly, keeping you informed and supported throughout.
It's also great to hear the wider team were there when you needed a helping hand with other tasks.
Kind regards,
Mike
Heart Internet
Heart Internet. 10/10, Carmen was super helpful and got things done. Super happy... they are the best.....
19. januar 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Kevin,
Thanks so much for the fantastic feedback! We’re thrilled to hear Carmen was so helpful and got everything sorted for you.
We really appreciate the 10/10!
Kind regards,
Chris
great help in providing support
I had a number of confusing issues recently, Alexandru Tiplea did a great job resolving them for me
15. januar 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Roger,
Thanks for the great feedback! We’re really pleased Alexandru Tiplea was able to help untangle the issues and get everything resolved for you.
Kind regards,
Mike
Problem resolved
Problem resolved
Quick response on the chat window
15. januar 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Mark,
Thanks for the feedback! We’re glad to hear your issue was resolved quickly through chat - always happy to help.
Kind regards,
Chris
Issue solved promptly
Adam Nicholson was very clear with his messages and resolev the issue within a few days.
13. januar 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Jane,
Thanks for your feedback! We’re really pleased Adam Nicholson was able to communicate clearly and get your issue resolved promptly.
Kind regards,
Chris
Besvarelse fra Heart Internet
Hi Mike,
Thanks for the great feedback! We’re really glad you were happy with the service.
Kind regards,
Chris
These guys are certainly experts in…
These guys are certainly experts in their field. Carmen came on the chat immediately to answer my query and she quickly resolved it. First class
14. januar 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Rod,
Thanks for the fantastic feedback! We’re really pleased Carmen was able to jump in straight away and get everything resolved so efficiently.
Kind regards,
Mike
Support from Catalin
The support I got from Catalin was excellent. She was extremely helpful and I am delighted to say I now have the web page working perfectly, thanks to her spotting a very simple error on my part. Her help was very much appreciated.
13. januar 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Dorothy,
Thanks so much for your kind words! We’re delighted to hear that Catalin’s support made all the difference and helped get your web page running smoothly. It's often those small details that matter most, and we’re really glad she was able to spot it.
Kind regards,
Chris
Quality customer service
Excellent customer service when i was having difficulties making a payment
13. januar 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Malcolm,
Thanks for your kind feedback! We’re really pleased our team could assist you quickly when you ran into issues with your payment.
Kind regards,
Mike
Very speedy and friendly response
Very speedy and friendly response. Always helpful and constructive.
12. januar 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Jeremy,
Thanks for the great feedback! We’re really pleased to hear the response was both speedy and friendly, and that the support has been consistently helpful and constructive.
Kind regards,
Mike
Besvarelse fra Heart Internet
Hi Mark,
Thanks for the kind words! We’re really pleased you found the service quick and helpful.
Kind regards,
Chris
Besvarelse fra Heart Internet
Hi,
Thanks for your feedback! We’re really glad Andrei was able to assist you with patience and care.
Kind regards,
Mike
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.