The customer service person that handled my query was very good. He understood my issue straightaway, explained the steps to sort everything out. It was not a time critical issue for me, but when one... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I have a number of small websites, and with advice from Waqar Ahmed, was able to amalgamate them into a simpler hosting package. When I had a problem with the ftp addresses Waqar spent a lot of time a... Se mere
Virksomheden har svaret
Great, prompt service I have had several accounts with Heart over about 15 years, however, recently I'd needed to cancel one. I didn't manage to do it correctly, and after logging a ticket, their... Se mere
Virksomheden har svaret
Responsive, helpful, and consistently reliable. I’ve used Heart Internet for around 6 years across multiple websites and have always found their support team knowledgeable and quick to respond. T... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Heart Internet – A Trusted Name, Now Better Than Ever Over 20 Years of Excellence. A Future of Innovation. Since 2004, Heart Internet has been a trusted provider of domain names, web hosting, VPS, and reseller hosting, supporting businesses, developers, and IT professionals across the UK and Europe. We’ve built our reputation on affordability, reliability, and expert support, and now, we’re taking things even further. In April 2024, Heart Internet was acquired by Your.Online B.V., marking a major milestone in our journey. Since then, we’ve been investing heavily in improvements across every part of our business to deliver an even better experience for our customers. What’s New? Enhanced Customer Support – We’ve grown our expert UK-based support team and extended service hours, ensuring faster, more responsive help when you need it most. Infrastructure Upgrades – We’re rolling out higher-performance, more secure hosting environments, reducing downtime and increasing reliability across all services. 100% Renewable Energy – We’re committed to sustainability, our services are now fully powered by wind, solar, and hydro energy, reducing our carbon footprint. Better Products & Features – We’re launching new tools, improving our VPS and reseller hosting platforms, and introducing industry-leading security enhancements to protect your sites. Customer-Focused Innovation – We’re listening to your feedback and continuously refining our services to ensure affordable pricing, powerful features, and seamless hosting experiences. Whether you’re a small business owner, a developer, or a reseller, we know your online presence is critical. That’s why we’re dedicated to making hosting simple, secure, and stress-free. Thank you for trusting us with your websites and businesses. The new and improved Heart Internet is here, and we’re just getting started.
Kontaktoplysninger
Unit 4-5, Tristram Centre, Brown Ln W, Holbeck,, LS12 6BF, Leeds, Storbritannien
- sales@heartinternet.uk
- heartinternet.uk
4,6
Fremragende
4 t anmeldelser
Har besvaret 85 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
great save from Adrian at tech support…
great save from Adrian at tech support fast and easy polite - excellent
10. november 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Tom,
Thanks for the great feedback! We’re really pleased Adrian was able to step in quickly and sort things out with ease and professionalism.
Kind regards,
Chris
Andrew Welsby was a great help
Andrew Welsby was a great help, as was Andrei M.
Great support.
7. november 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Rav,
Thanks for the kind words! We’re really pleased Andrew Welsby and Andrei M were both able to help, great support is exactly what we aim for.
Kind regards,
Chris
The support from heart internet was…
The support from heart internet was very quick and effective. Within a few hours I had my problem resolved and all it took was a very brief conversation. This has given me great confidence in trusting heart internet to resolve any further issues that may arise. Top class customer service.
6. november 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Curtis,
Thank you for the fantastic feedback! We’re really pleased to hear your issue was resolved quickly and with minimal fuss, it’s great to know the experience has given you confidence in our support.
Always here if you need us again.
Kind regards,
Mike
Quick rectification of problems
Bouncing email problem sorted very quickly. Detailed reply from tech support about the problem. Thanks Carmen
4. november 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi John,
Thanks for the great feedback! We’re really pleased Carmen was able to sort out your email issue quickly and provide a clear explanation of what was going on.
We’ll be sure to pass on your thanks to her.
Kind regards,
Mike
Highly recommended!
As a small business owner with little interest in tech, I was recommended Heart internet many years ago for their good customer service. Sure enough, they answer all queries individually and promptly. Most recently Andrei M guided me through the best product for my changing business needs. This included him emailing me the next day and listing further clear steps to ensure all my data was preserved as smoothly as possible.
I would recommend Heart Internet’s hosting services to any business or private individual.
It’s also worth mentioning that you are always treated with the utmost courtesy.
5. november 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Helen,
Thank you so much for the kind and detailed feedback. It’s fantastic to hear Andrei M was able to guide you through your hosting options with care and clarity, making sure everything was handled smoothly and professionally.
We’re especially glad our personalised support and courteous service have stood out to you over the years, it’s exactly what we aim to provide. Thank you for the recommendation!
Kind regards,
Mike
Easy to resolve my issue via the online…
Easy to resolve my issue via the online chat
5. november 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi,
Thanks for the feedback! Great to hear your issue was sorted easily through our online chat, just how it should be.
Kind regards,
Mike
Heart internet provider excellent…
Heart internet provider excellent customer support. Very happy with the support I have been offered over the years.
4. november 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi,
Thank you for your kind words and continued support over the years, it truly means a lot to us. We’re so pleased to hear you’ve been happy with the service and support throughout.
Kind regards,
Chris
You dealt with my problem until it was…
You dealt with my problem until it was sorted. Your agent was magnificent
2. november 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi David,
Thank you for the lovely feedback! We’re so pleased to hear our agent stuck with your issue until it was fully resolved. We’ll be sure to pass on your kind words.
Kind regards,
Chris
Very fast response
Very fast response, identifie the setting need and changed it. For us
4. november 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Vincent,
Thanks for the great feedback! We’re really pleased the team was able to respond quickly, identify the issue, and get it sorted for you without delay.
Kind regards,
Chris
When I had an issue which affected my…web site
When I had an issue which affected my business badly, the team at Heart moved very quickly to help me. Particular thanks to Tac Tran, Andrei M and Carmen C.
25. august 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Steve,
Thank you for the kind words. We’re really glad the team was able to step in quickly and help get things back on track when your website issue impacted your business.
We’ll be sure to pass on your thanks.
Kind regards,
Chris
SSL renewal
Compared to previous years SSL renewal, this time went really smoothly. Excellent communications from Heart surrounding renewal, more informative emails and deployment was quick and painless. Pleasure to deal with.
4. november 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi David,
Thanks so much for the great feedback! We’re really pleased to hear this year’s SSL renewal process went smoothly and that the improved communication and deployment made a noticeable difference.
It’s a pleasure to support you, and we’re always here if you need anything.
Kind regards,
Mike
Prompt and efficient support
Prompt, polite support and fast resolution of my issue. 😀
3. november 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi David,
Thanks for the lovely feedback! We’re really glad to hear the team was prompt, polite, and got your issue sorted quickly.
Kind regards,
Chris
Great customer service!
31. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Loreto,
Thanks for the great feedback! We’re really pleased to hear you had a positive experience with our customer service.
Kind regards,
Chris
Always a fast and great service when…
Always a fast and great service when requesitng help
31. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Paul,
Thanks for the kind words! We’re really glad to hear you’ve consistently received fast and helpful service from the team.
Kind regards,
Chris
Excellent support team and Hosting Service
The team at Heart Internet offer a first class service. The support team respond quickly and are incredibly experienced when it comes support. I recently ran into serious issues with my website and the team were on it, they offered step by step solutions, which they implemented for me when I felt it was beyond my expertise. I cannot fault the service they offer and it is incredibly reasonably priced too.
30. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Rose,
Thank you for such a glowing review. We're delighted to hear that our support team was able to step in and guide you through your website issues with care and clarity. Knowing we could provide both the technical help and reassurance you needed means a lot to us.
We really appreciate your kind words about the value of our service too, it’s always our goal to provide quality and reliability without the hefty price tag.
Kind regards,
Mike
Great support when needed
30. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi,
Thanks for your feedback! We’re really glad to hear the support was there when you needed it.
Kind regards,
Mike
New Domain and Email Set Up
I have a Fully Managed VPS and needed help setting up a new domain and email. Andy W was extremely helpful, he checked all the details, made useful recommendations, and carried out the necessary changes. He answered all my questions through the live chat, which was very easy to use and accessible, even for someone without strong IT knowledge. Excellent support!
30. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Suky,
Thanks for the brilliant feedback! We’re really pleased Andy W was able to guide you through the new domain and email setup with clear advice and hands-on support. It’s great to hear the live chat made things simple and accessible for you too.
We’ll be sure to pass on your kind words to Andy.
Kind regards,
Chris
I really respect Heart Internet
I really respect Heart Internet. The staff make (seemingly) insurmountable problems an easy fix. I have been with HI for many years and have always been impressed. You want reliability and easy - these are your "go to providers"
29. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi,
Thank you so much for your kind words and long-standing support. We’re thrilled to hear our team continues to make a real difference, especially when things feel a bit overwhelming.
Your trust means a lot, and we’re proud to be your go-to provider.
Kind regards,
Chris
Fantastic support
My experience with support prior to this had been a little hit and miss, but not this time.
Andrew Welsby provided fantastic support. Not only did he answer my query, he explained all my options. He went above and beyond to assist me, which he did in a friendly, professional, and personal way... no generic responses at all.
Absolutely fantastic customer service. Thanks Andrew!
28. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Nicki,
Thank you for the fantastic feedback! It’s great to hear that Andrew Welsby went the extra mile and provided such clear, personalised support, just the experience we aim for every time.
We’ll be sure to pass on your thanks to him!
Kind regards,
Chris
quick and easy
27. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi,
Thanks for the feedback! We’re glad to hear everything was quick and easy, just how it should be.
Kind regards,
Mike
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.