Unfortunatly the products I ordered were unavailable from the product manufacurers. Grafton contacted me soon after I placed the order and had already issued a full refund and an e-mail apology. F... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
the sales representative rest assure me that I am the first one being notified after I miss the first purchase due to the overseas payment delay. But the promise is broken again for the 2nd purchase.
Virksomheden har svaret
I ordered these shields for my 80 yr old Mom. Totally messed the order up, rang in a panic, Rebecca missed my call, phoned straight back (on a Saturday afternoon!!) order was sorted. Then shortage in... Se mere
very competitive prices (though the delivery is expensive for smaller orders), quick delivery and when I had a problem, they sorted it quickly and professionally. Would use again.
Virksomhedsoplysninger
Skrevet af virksomheden
Grafton Optical is one of the UK's leading suppliers of ophthalmic instruments, equipping and servicing independent and larger chain opticians as well as Britain's universities and hospitals.
Kontaktoplysninger
Unit 7 River Park Industrial Estate, Billet Lane, HP4 1HL, Berkhamsted, Storbritannien
- 01923 233980
- sales@graftonoptical.com
- graftonoptical.com
Excellent quality
Delivery within 48 hours
Great packaging and great ophthalmic products
25. september 2023
Excellent and speedy when serivicing my…
Excellent and speedy when serivicing my ophthalmoscope
11. september 2023
Very fast and good service thank you!
14. september 2023
Fast service
Fast service, slight issue with goods arriving damaged but resolved quickly & without fuss.
2. august 2023
Great efficient and friendly service
Great efficient and friendly service. Would definitely come here to buy all optical products. Lovely service.
27. juni 2023
Good friendly contact in response to…
Good friendly contact in response to our needs for their help.
5. juni 2023
the sales representative rest assure me…
the sales representative rest assure me that I am the first one being notified after I miss the first purchase due to the overseas payment delay. But the promise is broken again for the 2nd purchase.
12. juni 2023
Besvarelse fra Grafton Optical
Thank you for your feedback. Please do email sales@graftonoptical.com with your order details so that I can look into this for you.
Prompt response to our querry.
29. maj 2023
New upholstery for Frastema chair
Provided new upholstery for Frastema testing chair. Very straightforward process, and excellent communication.
20. maj 2023
The efficiency of the human touch
I ordered these shields for my 80 yr old Mom. Totally messed the order up, rang in a panic, Rebecca missed my call, phoned straight back (on a Saturday afternoon!!) order was sorted. Then shortage in supply, had e mail & phone call keeping me updated. Sent parcel immediately & refunded the shortfall. So impressed with kindness & humans on end of the phone ! Thank you so much everyone involved. Fay
25. april 2023
Excellent Customer service
Excellent Customer service. I placed my order and received an email a couple of days later saying that the item was out of stock but would be in stock again the following week. Once it’s arrived with them I received another email to say it had been dispatched. It arrived as expected. Thank you very much.
22. marts 2023
Speedy efficient delivery
Speedy efficient delivery. Everything securely packed and well presented
20. marts 2023
The order was efficient and on time
The order was efficient and on time. The plastic cup of the heat cup was bubbled. It had heat damage.
15. marts 2023
Besvarelse fra Grafton Optical
We are so sorry to hear that there was a problem with your order. We will dispatch a new frame cup to you today so you should receive this either tomorrow or Saturday. Again, I apologise for the inconvenience and if there is anything else that we can help with, please do give us a call on 01923 233980.
Happy staff
It's always nice to get such a friendly voice at the end of the phone. My orders are always dealt with promptly and efficiently.
16. marts 2023
Great customer service
13. februar 2023
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.