Unfortunatly the products I ordered were unavailable from the product manufacurers. Grafton contacted me soon after I placed the order and had already issued a full refund and an e-mail apology. F... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
the sales representative rest assure me that I am the first one being notified after I miss the first purchase due to the overseas payment delay. But the promise is broken again for the 2nd purchase.
Virksomheden har svaret
I ordered these shields for my 80 yr old Mom. Totally messed the order up, rang in a panic, Rebecca missed my call, phoned straight back (on a Saturday afternoon!!) order was sorted. Then shortage in... Se mere
very competitive prices (though the delivery is expensive for smaller orders), quick delivery and when I had a problem, they sorted it quickly and professionally. Would use again.
Virksomhedsoplysninger
Skrevet af virksomheden
Grafton Optical is one of the UK's leading suppliers of ophthalmic instruments, equipping and servicing independent and larger chain opticians as well as Britain's universities and hospitals.
Kontaktoplysninger
Unit 7 River Park Industrial Estate, Billet Lane, HP4 1HL, Berkhamsted, Storbritannien
- 01923 233980
- sales@graftonoptical.com
- graftonoptical.com
Besvarelse fra Grafton Optical
Thank you for your feedback, and please accept our sincere apologies that you were not satisfied with the product or the service you received.
I’ve looked into your order and can see that it was placed on a Saturday and shipped out on the next working day (Monday) via DPD. According to the tracking information, the parcel was delivered on the Wednesday — which is within our standard delivery window of 3–5 working days.
That said, we’re very sorry to hear that the product did not meet your expectations. We never want a customer to be unhappy with their purchase, and we’d be more than happy to offer a replacement or a full refund. Please email us at sales@graftonoptical.com with your order details and if possible, an image of the issue, and we’ll get this sorted for you right away.
Once again, we’re sorry for the inconvenience caused, and we appreciate you bringing this to our attention.
Kind regards,
The Grafton Optical Team
Excellent service
3. april 2025
Very fast delivery
6. marts 2025
Order
Ordered some bulbs for a slit lamp which came the next day. Also spoke to someone on the phone regarding the order and he was excellent. Cant fault the service.
4. februar 2025
It was easy to order
7. januar 2025
Great customer service
Great customer service, very easy order process. Equipment Order came within 48hrs. 10/10
7. januar 2025
Always pleased with Grafton products
Always pleased with Grafton products, advice and servicing for my independent opticians.
28. oktober 2024
professional and efficient
Quick, professional and efficient service.
I will definitely order from them again for any optical equipment supplies/needs I may have
1. oktober 2024
I always find the staff in Grafton very…
I always find the staff in Grafton very helpful in sourcing supplies for me and responding to my queries
15. september 2024
Customer support was great
Customer support was great. They responded to my queries almost immediately.
5. september 2024
So helpful with every query.
5. september 2024
good purchase although with some minor…
good purchase although with some minor uncertainties about shipping and billing abroad
26. juni 2024
WOULD HAVE EXPECTED BETTER!
THE BULB THAT WAS ORDERED WAS OVER £60 AND ARRIVED IN A JIFFY BAG. DON'T THINK I NEED TO SAY ANYMORE.
4. juni 2024
Besvarelse fra Grafton Optical
Thank you for bringing this to our attention and we are very sorry that you have had this experience. We do apologise for any concerns you have regarding the packaging of your bulb and we will review this for orders going forward.
The bulb was packed in a box inside the jiffy bag, and as we haven't been contacted to tell us otherwise, I assume that it arrived with you undamaged. If this is not the case, please do get in touch so that we can rectify the situation for you as quickly as possible.
You can either email us at sales@graftonoptical.com or call us on 01923 233980.
Extremely efficient and very…
Extremely efficient and very knowledgeable. Very happy with their services and products
8. maj 2024
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.