Unfortunatly the products I ordered were unavailable from the product manufacurers. Grafton contacted me soon after I placed the order and had already issued a full refund and an e-mail apology. F... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
the sales representative rest assure me that I am the first one being notified after I miss the first purchase due to the overseas payment delay. But the promise is broken again for the 2nd purchase.
Virksomheden har svaret
I ordered these shields for my 80 yr old Mom. Totally messed the order up, rang in a panic, Rebecca missed my call, phoned straight back (on a Saturday afternoon!!) order was sorted. Then shortage in... Se mere
very competitive prices (though the delivery is expensive for smaller orders), quick delivery and when I had a problem, they sorted it quickly and professionally. Would use again.
Virksomhedsoplysninger
Skrevet af virksomheden
Grafton Optical is one of the UK's leading suppliers of ophthalmic instruments, equipping and servicing independent and larger chain opticians as well as Britain's universities and hospitals.
Kontaktoplysninger
Unit 7 River Park Industrial Estate, Billet Lane, HP4 1HL, Berkhamsted, Storbritannien
- 01923 233980
- sales@graftonoptical.com
- graftonoptical.com
Good experience
very competitive prices (though the delivery is expensive for smaller orders), quick delivery and when I had a problem, they sorted it quickly and professionally. Would use again.
28. april 2026
Quick response and supply of replacement part
At first there seemed to be a bit of a delay to contact the right person, but once that was sorted everything went smoothly and the replacement part for my trial frame arrived very quickly.
Thank you Grafton
9. april 2026
First class service in dealing with a supply issue from the product manufacturer.
Unfortunatly the products I ordered were unavailable from the product manufacurers. Grafton contacted me soon after I placed the order and had already issued a full refund and an e-mail apology.
First class service.
25. marts 2026
Grafton
David has a great way when dealing with customers. He is extremely knowledgeable regarding the products and always happy to help.
I have purchased several items from Grafton, which I received promptly. The team are always at the end of the phone and happy to help with any queries.
24. februar 2026
very prompt
very prompt, attentive, well mannered and efficient service. Quite commendable.
24. februar 2026
Always very helpful and super quick…
Always very helpful and super quick with their orders. We recently had a problem with an instrument and they exchanged it without quibble. A great company to deal with!
24. februar 2026
My experience...
The prompt response and quality of the instruments ordered for, makes me feel happy.
1. februar 2026
Always extremely helpful
Always extremely helpful! Deliveries are always prompt and well packaged.
8. januar 2026
Very helpful.
3. december 2025
Great customer service and super fast delivery!
I called customer services before making my order to ask about delivery and was informed my items would arrive the very next day. I received my order as promised. Great customer service, thank you very much!
31. juli 2025
Reelin’ in the Years
Great service as always. I’ve been trusting Malcolm with my instrument needs for around thirty years.
And he has great taste in music too!!
28. juli 2025
Easy ordering
I called to order a small piece of equipment, staff were brilliant on the phone with easy payment and next day delivery - absolutely brilliant service and effortless - thank you!
24. juni 2025
Personal service wins hands down
9. juni 2025
Very good quality
3. juni 2025
Their Customer Care was excellent
Their Customer Care was excellent and no request was too small, well done guys 👏
15. maj 2025
Uopfordret anmeldelse
superb service and speed in getting…
superb service and speed in getting equipment through when needed urgently
24. april 2025
Speedy efficient service.
24. april 2025
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.