GoCar Anmeldelser 285

Literal fields for improvement…
So there is no control or active avoidance of people treating the cars as theirs.

You will rent car X first time and, if you’re lucky enough, will get a relatively new and not abused vehicle.
You will then think to rent car X again a couple of months later and find yourself driving the zombie version if car X which you much enjoyed driving those couple of months before…
You’ll enter the car and be welcomed by bodily fluids’ stench, will need to fetch cleaning products while gagging, once the car will be in a condition where you can at least sit and try driving it, that will be when you’ll discover that the vehicle X, or better XZ(the zombie car X) has no multimedia functionalities, no working usb charging outlets… all possible maintenance needed, no proximity sensors… you name it!
all this obviously comes FOR THE SAME PRICE they would charge for the car if it was in decent conditions.
Well, dear GoCar… that’s not how things work.
You either put a stop to frequent rentals from the same people and raise the bar in terms of maintaining decent service levels or you need to be more competitive. Customers are not supposed to make up for your sloppy business model and management.

PS
To support the fact you need to regulate continuous frequent users, I once even found a bag of weed in one car, which I have immediately trashed as I would not want to be targeted by my area’s local drug dealers…

I would suggest staying as far away from this company as possible, the customer support side of this company is an absolute joke, their cars are filthy and filled with rubbish frequently if you plan to take a trip with the family be sure to check the inside of it as I've found used condoms and questionable tissues within the cars on several occasions and the fuel cards works 50% of the time now if you still wish to use this service I wish you the best of luck but be sure to check the cars tax and inspection as I've been fined €60 for tax that's been out by 3 months and they refuse to do anything about it, I'm surprised this company is still able to operate.

I've completed my profile and three days later my licence is still not verified. Even after calling and emailing. The girl I spoke to on the phone said she will send a mail to the verification team but she can't guarantee they'll read it

No automatic vehicles, timing for rent shows only 00:00-08:00, no customer service that cares to do anything

The car that I had booked suffered a technical fault 30minutes into a 3.5 hour booking period. The fault was quite a significant one which meant that the car would not move despite running and being in gear. GoCar's phone number doesn't actually connect to any line. An automated message with keypad prompt options plays on loop and pressing any of the 4 options on your phone keypad has no effect. I have tested this multiple times since to confirm. This means that their only point of contact is via the in app chat box. Typing on a phone while also trying to deal with a vehicle breakdown on a rural road is quite a difficult and dangerous undertaking. This involved back and forths with a series of poorly equipped and under trained customer service personnel, each one insisting that I help them conduct their 'checks' before contacting roadside assistance. Said checks seem to consist entirely of turning the car on and off repeatedly and them locking and unlocking the car from their remote location. Three and a half hours after the car first broke down (4 hours after my booking started) they finally agreed to contact the AA. And could confirm that their recovery vehicle would be with me in 60-90 minutes (4.5/5hrs after the vehicle stopped working) . The CS personnel warned that if i left the car unattended I would be liable for a €180 recovery fine plus €25 late fee. One hour later the AA rang me to say it would be another 1 hour(5.5hrs after the vehicle stopped working)  before they arrived. 20 hours later the car had still not been recovered. I know this because the AA called me again to ask where the car was. I had sent the Eircode location to the GoCar CS personnel the previous evening. 24 hours later the AA did recover the car and confirmed that the fault was with the car, and not I as GoCar's CS representatives seemed to be suggesting during our chat. GoCar have charged me the full amount for the rental and also blocked my account. It's an absolutely shocking service. This was not my first bad experience with GoCar but by some way the worst. 

I had booked a GoCar for 3 days but later got it reduced for 2 days after contacting customer car. While GoCar reduced my trip period to 2 days they still charged me for 3 days. Don't understand why would they ask me to return the car 1 day early but still charge me for additional day.

Imagine going to a store to buy 3 apple but you decide to return 1 apple back to the store. The store takes your one apple away and neither refunds you or return you that apple back. Clever way of charging more.

Horrible experience. Absolutely rude and careless staff, after having used the app with my driving license several times for long trips, I found out suddenly one weekend that my license wasn’t active in my profile. I called customer support, I had to wait for 20 minutes until the ill-mannered worker at the line only told me without further explanation I had to upload the pictures again and wait until Monday. I of course complaint and they eventually blocked my account arbitrary… here I paste my e-mail to them as I was infuriated:

“I have been member of go car for near 2 years, I have done two gofar trips already with no problem, but as of today my driving license appeared as not validated. I have called to your customer support service. The first woman who responded, me having being on hold for 20 minutes, was absolutely unhelpful just telling me to upload new pictures and wait another 24 hours without further explanation… when I have used go car twice with this license already!!! I manifested my discontent with the service, and she very arrogantly told me if I wanted to delete the account. I said that if I‘m treated like this I would do it eventually, but not now, of course. I still hope to be able to use your service as the other times. Well, your worker, very arbitrary, decided to block my account. I called again and I was attended swifly and nicely by another agent. He has been all helpful and nice, and has asked me to send this request to the help desk with the pictures of my driving license again. I‘ve lost all hope to be able to use your service this weekend, but at least I want to recover my account according to my user rights violated by a very unprofessional worker of yours, the first lady (not in capital letters). I still think that your service and customer support should be more flexible and definitely with people like the second agent, not the first. It‘s a bit incomprehensible that I‘m not validated as of yet after having made about 200 km with go car already, but given the situation now, I‘m just content with having my account active. For this weekend I‘ll find another solution. Thank you very much.”.

Their reply:

“Lauryn K (GoCar)
May 25, 2024, 10:20 GMT+1

Hi there,

Thank you for your email.

As discussed, your account was missing the selfie image and needed this to be revalidated.

Unfortunately as you were rude to the agent dealing with this, your account has been blocked for the foreseeable.

We hold the right to do this if you are rude to our staff.

Kind regards,
Lauryn”

My last e-mail:

“Hi,

Well, it seems pretty much you are the first woman I was talking to. Then I will fulfill a formal complaint because this behaviour and treatment to customers is absolutely abnormal. I work in sales in contact with customers through the phone every day. If I behaved like this, with such indolence and arrogance, I wouldn't get a single cent of revenue and I would get fired, as simple as that. I find it ludicrous. That's not helping the company you work for at all, Mrs. Lauryn K.

Regards”.

DON’T USE GO CAR!!!!

P.S. The other app from a Japanese company to rent cars instantaneously, fixed my driving license validation the same day I opened my profile, on a weekend, and I actually did the trip I wanted. 1 million times better than miserable GoCar.

Rented a van to carry large objects, collected it at 9.30, drove approx. 1 hour away to collect the items, got there and the back doors were faulty and would not open. An absolute joke of a service as the van was useless to me. A waste of time and money as they still charged me the full amount for supplying me with a van that was not fit for purpose, even though I reported it and sent them video evidence of the doors refusing to open. They obviously don't do any health checks on the vehicles in their fleet. I had the same experience before when the drivers door was faulty and wouldn't open and I was left on hold for ages and was 30 mins late while they tried to sort it out. Then were constantly messaging me to see if I was going to be late returning the van, even though they were the problem with the late start in the first place.

Turned up to get the car and it was not returned. Was told it was in the shop for maintenance and that i should go find another car. Terrible customer service. No one notified me that the car would be available until 5 minutes before. Rude customer service from Luwanda

When contacting the company with an emergency situation they were dismissive, rude, didn't listen. They had an opportunity to resolve the situation as they used to buy instead maximised the impact on me and the next customer. There is no way to log a complaint seemingly.

I have been using GoCar since 2018. They started off great and then things went downhill!
Poor hygiene, dirty cars, customers smoking in the car and GoCar doing nothing about it!
I guess it’s all about the money for them!
You complain and they block you from using their services!
Absolute Joke of a company - zero star from me!!!

Very annoying. Said they'd validate my licence in 12-24 hours. They didn't. Turns out it's 12-24 business hours ... and even this excludes weekends - which they don't say anywhere. I'd plans to hire a van & move furniture which I then had to ditch. Judging from all the 1 star reviews they don't give a damn about their customers and don't read or take account of these reviews....hard to understand tha this is how they hope to do business and get/keep customers!!

They charge you after using it, without any kind of proof. "-30e for a fine", where is the letter of the council? No customer service to provide any clue or help...

Poor hygiene and broken car. Fuel pump broken, promised 1 hour at last we waited in car for 3 and half hour without any apologize from them. Will not rent anymore and not recommend. Poor service and vehicle.

This company is an absolute dump.
I book trip and now can't log in to my app!!!
THERE IS NO CONTACT POSSIBLE!!!!!!!!!!!!!!!!
I LOST MONEY( BECAUSE YOU HAVE TO PAY IN ADVANCE) AND MY CLIENT IS ANGRY!!!!!!!!!!!
THERE IS NOTHING YOU CAN DO BECAUSE THIS COMPANY OPERATES THROUGH THE INTERNET-A BOT TELLS YOU TO CHOOSE OTHER QUESTIONS.
NOT RECOMMENDED AND DISCOURAGED!!!

In general, I must say it's the best short-term car rental company. I used Gocar at least 40 times so far if not more and sometimes there were some problems but always found a solution and I never got robbed by the company too which is fair.

Terrible customer service. Two months in and my driving licence not validated yet even after contacting them

Terrible experience every time I've tried to use it. One time the car's battery was dead and it took over an hour to get in touch with someone, and then I couldn't get the car to lock and it took another 2 hours to resolve that. Next time I tried to use it the car would not unlock. Then my driving license randomly went back to 'pending verification' - where it has stayed for several months despite me contacting support. I just get a standard reply - 'it takes 24-72 hours to validate'. Very unprofessional.

Never have automatic gearbox
Car Dundalk Co Louth

The worst service! the customer service dont know which documents they need as proof for IDP.