GoCar Anmeldelser 285

Very bad customer service, waiting for over 2 weeks now to get business account openend with no luck. Had a different issue before that and took weeks to get a reply with no resolution.

Rented a van. Arrived to collect it and it was clamped! I will never use this service again, waste of time! Literally no consideration to people's time!

I have used GoCar a number of times now, and the last few times have all gad issues...the car would not unlock for me either at the start or during the day. I would have have to use the app to lock and unlock repeatedly to open the door. Tried to call support, no one ever answers. Last rental was smashed in the rear, the front, the hood, broken headlight, safety measures defective and warning lights on dash...again, no one to answer the phone or the support request. GoCar is the only close option for me, otherwise I would never use them again.

I am really unhappy with this service. We booked 2 times and had a problem both times. The car was parked in a payed parking and we had to pay 30 euros to get it out, we asked for a refund but 0 answer, we call and same.
The second time I booked one car to bring my boyfriend to the airport because this country public transport are baad but the moment we try to open the car, it says on the app it's unlocked but in relality the car won't open. It was early in the morning so they were not available. We gave up and didn't use the car and missed the flight !! And they charge us anyway around 60-80 euros even though we didn't even use te car and we send proof that it won't open. But they don't answer our multiple requests. This company is a SCAM. Sorry for the language i am not english speaker.

My experience was extremely disappointing. I had not rented from GoCar for some time, and compared to my previous experience, this was unacceptable.

The van was extremely dirty both inside and outside. The vehicle was heavily scratched and dented, and one of the front headlights was not working. I am honestly relieved that I was not stopped by Garda and that no accident occurred, as the technical condition of the vehicle did not meet basic safety standards. I should not have been driving a vehicle in such condition.

Vehicle safety must be a priority. This experience left me stressed and concerned, and it has significantly affected my trust in this service.

Absolutely disgusting experience with GoCar. On collection, the inside of the car was filthy - scattered litter, dirt ground into the floors, and food remains left behind by the previous users. To make matters worse, there was a significant amount of dog hair throughout the car, which is a genuine health risk for someone with allergies. This is completely unacceptable for a car rental service.

When contacting support, we were told that GoCar relies on users to maintain the vehicles because it’s a car-sharing company. That is not an excuse. Clearly, GoCar is not enforcing prior warnings or penalties for users who leave cars in this state, nor are they blacklisting those who do offend. Either way, the behaviour of a previous driver should never be my concern - users have a right to a sanitary environment when using a service like this - and GoCar failed to provide that basic service.

To make things worse, support told us to take the car for a valet ourselves and then request a refund. Do they honestly think customers factor cleaning GoCar cars into their schedule? This is a joke. As a last resort, they offered a 25% credit to our GoCar wallet - completely pointless if you have no intention of ever using GoCar again. Poor hygiene standards, weak enforcement, and tone-deaf options for resolution. An all-round failure of service.

Before I even booked their site isn't great. I'm in Galway and ended up booking in Tuam as GoCar site wouldn't show me van availability.
The van was dirty inside and out. 2 of the tyres needed to be pumped. The Adblue light was flashing. The engine management light was on and the side of the van was damaged.
I paid for Adblue and tried to submit the receipt. The GoCar site wouldn't accept a pic from my phone and I had to go through emails to find the necessary info.
Based on today's experience I would never use them again but I have used them for vans in the past and never had issues.

This company was created by clowns.
If you rent a car from them and return it late, they will issue an additional penalty, on top of the payment for the overdue time and the extra kilometers driven.
Their logic is that if you drive more kilometers and keep the car longer, you get fined for that even though you have already paid for all the delays.
Clowns.

I've had mixed experience with GoCar. The idea convenient and it can be really useful when you need a car or van for a short time. However, the execution often lets it down. issues with vehicle condition 1. dirty interiors 2. Visible damage 3.serious tire problem , which made the whole trip fell unsafe.
GoCar works when everything goes smoothly, but safety checks, cleanliness, and support definitely need improvement.

Car was empty - card Not working - paid 60 Euro for fuel myself - was charged complettly - toooo expensive for everything

I would give a 0 star
They charge a bomb in late fees best is to book for the whole day even if it’s their fault
I had a flat tyre on the M50 and their support was so good that they didn’t even send someone to help and their chat system was like we will refund you 1€ for the air, and they charged me like 100€ above with late fees even though it was their fault and had to drive on the M50 with a flat with heavy pour of rain without assistance

Till date no assistance from them on the ticket raised

Also another time there was shit in the van which I had to wash and clean and they charged me 25€ for inconvenience fees saying we had to push in an hour and no support again and their customer service don’t even care they are like you deal with it .

The actual price of it was 45€ but ended up paying 117€ for cleaning the poop they were suppose to clean

And their perfect explanation is we have to many tickets so your ticket is pending for over a week for the flat tyre.

I wish I could share pictures

Initially, I was loving GoCar. I'm doing up my house and it was great to be able to rent for an hour or so to grab materials and then furniture.

My van was mechanically a death trap!
The break pads were completely worn! It was horrendous....had it been raining, or I not made appointments to collect stuff, I would have returned to the base sooner as soon as I copped on what the problem was. The drive was heavy, noisy and breaking was shaky.

When 'locking' I mentioned I had issues, with the intention of contacting them, but once locked this facility was closed (and phones were on after hours mode). I then sent a message to them. I've recieved 2 review requests - one I returned but no phone call.

Other points - The cab was dirty, and a LOT of damage! I took detailed videos of almost 2 minutes before & after. Collection was in a paid car park.

The van I rented was filthy. Sticky steering wheel, dirty seats, mud on the seats and floor, coke can in the drinks holder and the dash covered in dried coffee. Dirty exterior, with a broken passenger mirror and crash damage on the passenger side. Filthy load bay, with rubber seals gone, so door was leaky. Reported this prior to driving off, which delayed start by half an hour. I was half an hour late back, for which I was charged a total of €42.50 in late fees. This was a horrible experience overall. I've used GoVan many times in the past, but they're getting worse and worse. This is the last time. A total rip off, and a dangerous drive.

Don't know why everyones complaining. Collected the van. App instructions are easy. Car was clean. Did the job nicely.

Tried to sign up and they rejected my licence without any reason. Took 7 days for support to get back to me saying they need proof of at least two years of driving experience… my full licence was issued in 2019, it is now 2025. Have since realised that unlike other car rental companies, there is no option to reduce driver excess/liability to €0. Avoid this company!

Avoid. Car I collected was in poor condition with flat tyre and warning light.
Support is poor.

Avoid at all costs.
Van was clearly in accident and wing mirror was gone on passenger side, still allowed me to book it as obviously would expect it to be roadworthy.
Since I had paid people to move house on the day of hire of van I had no choice but to try drive it. Very dangerous I agree but when they certainly wouldn't pay for the loss of hiring movers, then no choice.
Even worse is the customer service and they just ignored me totally.
Stay away if you have any sense.

I utilise GoCar quite often with my work . The booking system can be frustrating in regard’s availability however if you plan on advance it’s a great system . Recently another user was late with their return . The app notified me and with help from the call centre agent Sawas I was able to rebook with another van in the locality and a better time slot for my needs . Can’t ask for more than that .

LADRI, HANNO PRELEVATO SENZA ALCUNA AUTORIZZAZIONE 180 EURO DALLA MIA CARTA DOPO AVER FITTATO LA MACCHINA PER 1H PERCHÉ SENZA POTERLO DIMOSTRARE, AFFERMANO CHE L' HO IMBRATTATA DI CAFFE. NON HO ASSOLUTAMENTE SPORCATO LA MACCHINA E SONO RIUSCITA AD OTTENERE DALLA MIA BANCA IL RIMBORSO. SONO DEI LADRI

Deleted my account without warning, I have been emailing since April to try and sort it out, they couldn't be bothered to acknowledge it.