Global Rent-a-Car Anmeldelser 

Adding our voice to the many others "taken for a ride" by Global Rent-a-Car in Poland. We rented through Auto Europe, and picked up the car in Krakow Balice Airport. On initial inspection, we noted and photographed all existing blemishes on the car, checked for spare tire, jack and emergency triangle (there were none), checked the fluids (wiper fluid COMPLETELY empty - fortunately, there were two young men there, and one had access to a gallon of fluid to add; oil looked clean and acceptable), and accepted delivery of the vehicle for our 5 day rental.

No incidents whatsoever during our rental. Photographed the car again, returned the car to the parking deck (no attendant to receive it), delivered the key and parking paper to the rental desk, and continued to our flight.

And, DRUMROLL please, today we get an email bill for DAMAGES to the rear bumber for $247 USD, for a blemish less than 3 mm length on the UNDERPART of the bumper. We would have needed a magnifying glass and a flashlight to see it. They remarked on the return invoice, "Denting and Heavily Damaged varnish to foundation". REALLY?!!!

And note that this is the same bumper with 6 noted damage spots at time of rental. If they had collected for each prior blemish they would have collected $1482 before us and "fixed the bumper" several times over. SCAM.

We will fight this charge.

FRAUD. FRAUD. FRAUD.

DO NOT TRUST. RENTED CAR RETURNED WITH NO SCRATCHES THEY SENT ME PICS OF A SCRATCH ON A DIFFERENT CAR CHARGED ME 400 POUNDS. NEVER USE THIS COMPANY

Hello

I am not in the habit of writing emails in order to complain, but sometimes the management needs to be aware of the franchises that mistreat people in order to make a quick profit and need to take appropriate action(s).

I rented a car, a Fiat 7 seater DOBLO 2-3 months ago to be picked up from your office in Athens at Leoforos Syggrou 22.

Pick up date was July 6th at 6 pm and return date was July 14th at 6 pm.
When I picked up the car everything was smooth and the service was good.
I actually went to the office at 17:15 just to make sure everything is ok. All was good and I picked up the car. The tank was empty so I had to stop immediately to put gas in the car. Not a big problem and due to summer high season I did not complain.

I was supposed to return the car on the 14th at 6 pm. I was at one of the Greek islands, Crete to be exact. The boat was supposed to arrive on the 14th at 17:30 pm at the port of Piraeus and I would have plenty of time to return the car on time, but due to weather conditions and late departure from Chania it arrived at 19:15. The lady from the office called me to find out about the car as I was driving to the office and I explained to her that I was on my way and would be there at 19:30. She immediately said that there is going to be a surcharge which I did not like as she had an attitude. I kindly asked her if there was another customer waiting for the car and she said no. So I repeated that I was on my way. She said we discuss when you come over.
I arrived at 19:30 and entered the office explaining that the boat was late. She said that she would charge me a full extra day. I really thought she wanted to discuss. I guess I was wrong. I asked how much would you charge me for being 1 hour late and she said 50 Euros. That was outrageous. I smiled and I said that this was not friendly as 50 euros is the actual day charge for the car and did not understand why she wanted to charge me a full day. I told her I would keep the car then for an extra full day and return it the next day. She replied that the charge then according to local charges would be 100Euros and she offered to call the police on me. So I was treated as a criminal at that point. I tried to explain to her that she was not making sense and that she should not be threatening me with the word Police.
She said that the car was picked at 17:15 therefore it was expected at 17:15 the latest. I explained that I was there earlier to pick it up in order to avoid any possible delays and she offered me to take the car at that time. She said that they usually allow one hour at no charge.
So basically I was supposed to return the car at 18:00 plus one hour extra at no charge makes it 19:00. In other words I was 30 min late and she wanted to charge me 50 euros for those 30 minutes. I really think that this is not the way that you want to treat your customers.
At that point I told her that I was not happy. And here is what she did. She checked the car and said that not only she will charge me the friendly price of 50 euros but an additional 20 euros in order to clean up the car.
So basically I was charged an additional 70 euros for being 30 min late.
I just paid the 70 euros with my credit card as I was tired and wanted to go home and rest. The lady felt really good and she did not even give me a receipt for that transaction.

I hope you will take proper action(s) on this and I will wait to hear from you on what those actions are.

I am deeply disappointed with the way I was treated, specially when this lady threatened to call the police and of course being a selfish lady who felt good charging me an additional 20 Euros for cleaning services.

In all the yeas that I travel around the world I have never been treated like that and I know that all rental cars are taken to be cleaned and washed regardless for the next customer who will use them.

People like this rude lady give a very bad name to your company

I am seriously thinking to post all this in social media if I do not hear from you regarding your action(s).

Regards

Eleftherios Exacoustos

Fraudulent claim avoid this company at all costs. Seems cheap when booking but will cost you at least £150 per scratch they fabricate against you. Same as most other reviews, never had issues renting cars in Poland yet global rent a car WILL charge you for damage to the car which was not caused during the rental. You will receive email once you return saying that they have withdrawn funds out of the deposit for damage to the car. They fabricated the claim against us, charged £300 (seems to be a standard £150 charge per scratch as our friends also had the same but only one scratch £150) the pictures they sent us are the faintest marks that probably if they was to wash the car probably in the first place would come out, worst case I touch of t-cut. I took photos before and after and again it’s pointless as customer service is non existent. There attitude is that if you insure through them they won’t charge you, if you are insured with 3rd party or not insured they will charge you for something. What goes around comes around and this fraud will catch up with them eventually..... I gave them the benefit of the doubt despite bad reviews and look what happened so please just go elsewhere

Hired a car from this hire company and the car had so many dents and scratches it would have taken up most of my memory on my camera to document. After returning it with no issues from me they decided to keep £300 of my deposit for a scratch that i did not cause and for returning it dirty. Considering it was raining when i returned it back to the airport i think they were expecting me to get a shammy on it and wax it. What a joke!!! DO NOT HIRE FROM THIS ROBBING OUTFIT....

Exceptionally poor customer service. On arrival no one was at the desk, I called the number and the guy came along reasonably quickly. While I was being served other customers arrived, at which point he stopped serving me and started serving them which involved lengthy discussions. I found this exceptionally rude.
However, the problems really started after arrival back in the UK. Apparently I was snapped speeding at some point and Global Rent a car requested further 150Zl to process the fine. Ok fine. However, they provided every single detail to Polish traffic enforcement incorrectly. To avoid potential problems visiting Poland in the future I tried to contact Global rent a car to correct the details and ensure the fine was paid ASAP. They insist on you emailing them for support to which they can take up to 1 month to respond and frequently do. I spoke to one customer service person who was extremely rude, totally unhelpful and very unprofessional. Customer service have not helped at all and would not escalate my issue to senior managers. I will never ever ever again use Global rent a car.

AVOID AT ALL COSTS!!!

Like many other reviewers, I had the same problem with Global Rent-a-Car, renting from the Poznan Airport in Poland. I had been connected with Global Rent-a-Car through holidayautos.com. When I arrived to pick up my car during their stated business hours (10 am on a Saturday) I was charged an additional 150 zl. Their hours were stated as 0800-2000 on the Holiday Autos reservation confirmation email. The attendant did not do a walk-thru of the vehicle but simply showed me a piece of paper that demonstrated where existing damage was on the vehicle. I refused to sign the document unless the attendant did a walk through but he let me take the vehicle anyway. When I returned the vehicle two weeks later, again during their stated hours, there was no attendant present to do a walk-thru of the vehicle. I left the keys in the key box and went on to my flight out of the country. One week later I received a 2,600 zl bill for damage to the rear bumper. Global sent along pictures of a small 2 inch crack in the bumper of the rented vehicle, which could have been caused by any vehicle backing in and out of the rental car parking lot. I certainly did not cause the damage during my time with the car. The damage amount was conveniently close to the damage deposit of 3,000 zl that they had authorized on my credit card. I'm in the process of fighting it through my Barclay's credit card. It's hard to take any other action against Global from back in the U.S. My recommendation to any other traveler in Poland (especially U.S. citizens who seem to be targets) is DO NOT USE GLOBAL RENT A CAR (or any third party providers that have Global in their network such as Holiday Autos).

Hidden fees and non-existent car damages. Stay away.

Katastrofa.

Wydali mi na lotnisku KTW brudny samochód bez wspólnych oględzin, a po zwrocie naliczyli 700 PLN za rysę tak małą, że nie było jej widać pod tym brudem.

Ja oczywiście oddałem umyty samochód, a oględziny po zwrocie zrobili bez mojej obecności. Najwyraźniej naciągnęli mnie na kasę za szkodę którą przeoczyli wcześniej. Oczywiście regulamin nie ma paragrafu na niedbałość pracowników. Wszystko było zgodnie z umową, tylko najprostsza uczciwość gdzieś się zgubiła między paragrafami.

Moja skarga została rozpatrzona po deklarowanym terminie 30 dni. Bez skutku - system to system, a ja jestem tylko linijką w bazie danych. Jedną linijką, bo moja noga u nich więcej nie postanie.

Polecam tylko tym, którzy lubią być robieni na kasę przez cwaniaczków na winklu.

Nie polecam. To są źli ludzie i ja się od takich trzymam z daleka.

Just like a large number of other clients scammed by claiming damage that was not caused by me

a monaco di baviera, tramite BSP auto, invece di una Ford Focus sw ci hanno dato una Skoda Fabia sw, non è assolutamente la stessa categoria. il giorno dopo ci hanno prelevato 50€ per la pulizia del veicolo, mai accettata nel contratto e alla consegna mai reclamata da loro. si tratta di un raggiro vero e proprio, mai più Global.
in Munich, via BSP cars, instead of a Ford Focus sw they gave us a Skoda Fabia sw, it's definitely not the same category. the next day they took 50 € for the cleaning of the vehicle, which was never accepted in the contract and was never claimed by them. it's a real scam, never Global anymore.

Never again. They charged me for scratches that wasn't mine. And all that happend after I left the car and no worker checked it....

Ich kann nur ausdrücklich vor der Vermietstation im Warschauer Flughafen warnen!
1. Wurde für 1 Std Verspätung (wg. Flugverspätung - aber bei der Buchung hatte ich die Flugnummer angegeben) ein Betrag von knapp 26e (107,50 PLN) in Rechnung gestellt, wegen der hohen Parkgebühren. Erstens kenne ich sowas nicht, zweitens kostet die Stunde Parken dort nur 10 PLN. Also 10fach überhöhte Gebühren! Wie nennt man sowas? Ich persönlich nenne es Wucher.

2. Bei der Übernahme des Wagens Fotodoku aller Schäden gemacht, der Wagen war nicht schadensfrei, wie bei der Übergabe behauptet. In der Filiale geht keiner ans Telefon, Schaden per Mail gemeldet. Keine Reaktion auf die Mail. Noch 3x vergeblich versucht. Nach der Rückkher dann die Überraschung: eine lapidare Mail, das 200€ von meiner Kaution einbehalten werden. Keine Doku des angeblichen Schadens, kein Gutachten, nichts.

Mein Rat: zieht eure Schlüsse daraus!

Мы арендовали 3 машины в аэропорту Кракова , началось все с того все мы получили машины совершенно не тот класс машин , и машины были с пробегом более 50000 . Все было очень грязно внутри . При возврате машин они производят осмотр без твоего присутсвия и все мы получили оповещение о том что машины грязные и с каждого удерживают 250 злотых за мойку . Позже они прислали оповещение что на бампере одной из машин обноруженны 2 царапины и ремонт стоит 3000 злотых (объем всего депозита ) , более того счёт 3000 злотых состоит из 2 частей 2500 ремонт и 500 оценка повреждений . У меня была полная страховка но даже она не покрывает мойку машины и оценку повреждений . На телефоны компания не отвечает , при попытке написать письмо приходит автоматический ответ что ящик заполнен и письмо не доставлено. Настоятельно не рекомендую эту компанию .Вы должны понимать что изначально машина будет стоить дороже на 60 евро ( стоимость мойки ). Я читал за такие компании которые изначально занижают цену что бы вас завлечь а потом компенсируют стоимостью мнимой уборки. В данном случае это именно такая компания.

Scam you can not avoid.
Global Rent-a-Car makes money by scamming ("charging") clients few hundred euro for bogus damages and/or normal wear almost invisible micro-scratches, paint chips etc.You are not able to find them by inspecting or record them by taking pictures.
Rented for years from many rental companies (Budget, Avis, Enterprise,Express) and see clear the difference between tricks, small prints, re-fueling overcharges and just scam.
I rented Toyota Corolla WGM44647 at Krakow airport. Car was 1 year old and looked almost new. Damage report showed 16 points.
I was able find only 5 of them. I took pictures of all car before and after rental. I asked for inspection after returning car. I was shown tiny discolored spots on the edge of the driver door visible from very close distance only. I took closer picture with my phone camera but discolored spot was to tiny to show on the picture.
Next day I was charged over $300 for complete 2 layer door painting. I was send pictures taken with high resolution camera showing discolored spots as a proof.

STAY AWAY AS FAR AS POSSIBLE from this company - you better choose to walk instead of hiring a car from them!!!

In my case they applied their usual scam scenario:
1. not mentioning all dents and scratches on the report (luckily I took a pictures and made video) upon collection of the car,
2. ask you to leave a car and keys without employee inspecting it (although during social - working hours),
3. send you aftermath an invoice with blurry pictures stating you are to blame for these scratches and finally debit your card.

I did take pictures and after having received an invoice I called them to rectify their "error" but no reply, no one picks up the phone at the customer service. I booked it through Ryan Air Car Hire (Cartrawler), so I wonder how did they get there in the first place?
I will pursue the case, report it as a serious fraud but suggest to stay as far as possible to avoid unnecessary stress. Will also contact Cartrawler to REMOVE them from recommended car hire companies.

Rent it from Rzeszow Airport few weeks back, had a collision with deer day before we should give the car back.
Hassle free rang the service all information provided with pictures job done it happens, tow truck came in drop new car take the damaged one back happy days but as a high user of hire car company I always purchase full insurance from them so there’s no hidden costs.
I understand there’s always small letter writing somewhere but is not only global I’ve had issues with other ones too.

This company should receive negative starts as even 1 star is too much for them. I had the worst experience with them not only in terms of renting the car but also in terms of making the complaint. As all other customers I was accused of damages to the car which obviously I didn't do. When I asked them to provide me photos of the car from before I rented to be able to compare with the accusation, they said that it's not their duty and I should be the one to prove that I'm not guilty. After many emails where I proved them their incompetence they started to threaten me. They demanded that I must remove all negative comments from social media as it's damaging to their company's reputation and if I won’t do it they'll report me to the police as the one making an offence. Guess what – I’ve already sent notification about possible crime to public prosecutor’s office. Avoid that company at any costs.

Bardzo zla obsluga. Protokol odbioru bez obecnosci klienta.
Odradzam korzystanie z uslug tej firmy!

There should be 'zero star' option...
We rented a car at Katowice Pyrzowice Airport. Nice & 'convenient' service, quick pick up with existing scratches report then nobody to check the car upon return, just quick 'drop in document&keys' box.
Today received an email that I need to pay almost £200 for damage which we never did. My insurance company will be dealing with it.
As far as I know from my friend who works for insurance company, this is what happens on regular basis in Poland if you don't buy insurance car directly from car rental company.
Shame on you global car rental.