Global Rent-a-Car Anmeldelser 

Bonjour,
Je cherche à faire une jurisprudence. Global Rent-a-Car devrait être fermée et punie. Merci de nous rassembler pour le faire.

J'ai deux expériences de locations à une intervalle très proche. Une en février et une autre en mars 2020.
Avec la première location je n'ai pas eu de problème majeurs (j'indique que les préjudices financiers) . Quant à la location de février, j'ai eu un problème grave. A savoir, la société Global Rent-a-Car m'a délivrée les clés sans faire l'inspection du véhicule. La voiture était globalement dans un mauvais état, bien abimé de l'extérieur comme de l'intérieur. J'ai signalé certains problèmes mais je n'ai pas eu de retour. La réponse de la société: vous recevrez par mail un état des lieux initial. En effet j'ai reçu un document initial qui signalait 13 impacts .
J'ai rendu la voiture plus propre que lorsqu'on me l'avait délivré. Je prends particulièrement soin des véhicules que je loue et de plus cette voiture stationnait dans un box individuel fermé durant toute la location.
J'ai restitué les clés dans la boite prévu à cet effet à l'aéroport de Cracovie à 6h en toute confiance.
Le document de restitution du véhicule signale 14 accrocs au lieux de 13 initialement annotés. Le quatorzième est un impact que l'on veux me faire porter et facturer. Il se trouve sur le toit de la voiture à coté de deux anciens impacts rapportés dans l'état initial.
Ceci est une escroquerie et je voudrais le dénoncer auprès la justice. Merci aux personnes qui ont eu des problèmes avec cette société de me contacter pour porter en justice dans le cadre du jurisprudence les agissements de cette société.
Merci à vous

Złodzieję i oszuśći
Więcej żal pisać

Pie...... sięęę

rented via ryianair page. got charged 22 pounds for imaginary damage. Scam

Similar experience return car...damage to underside of car bumper. At time of exchange no issues then hit with massive bill. Avoid.

PLEASE DO NOT BOOK from this company. They put the customer in trouble. I booked the car before 5 weeks for 1 week in WROCLAW airport and when I arrived they denied to give me car saying, they wont give since I had indian licence. It was in English and I got car in many countries in Europe. I was in POLAND for 1st time with my kids and I needed to travel 130km to my hotel. I didn't know what to do so I enquired in next door car company at airport and they gave me the car without any issue, only thing is I had to pay 10 times. I faced so much trouble plus I paid 10 times for car renting even after booking 5 weeks before. BELIEVE on others review, I didn't and suffered.

ANBEFALER BARE ALLE OM Å STYRE UNNA!

ANBEFALER BARE ALLE OM Å STYRE UNNA!! DETTE ER REN SVINDEL!!!
DISSE KREVER PENGER FOR SKADER SOM IKKE ER PÅFØRT AV LEIETAKER!
DET VIRKER SOM DE SELV UTSETTER BILENE FOR SKADE FOR SÅ OG FAKTUERERE LEIETAKER!! STYR UNNA!!! VÆR SÅ SNILL!!

WE RECOMMEND EVERYONE TO STEER AWAY !! THIS IS PURE SCAM !!! THEY DEMAND MONEY FOR DAMAGES WHICH ARE NOT CAUSED BY RENTERS!
IT LOOKS LIKE THEY EXPOSE THE CARS TO DAMAGE JUST SO THEY CAN INVOICE RENTERS !! STEER AWAY!!! PLEASE!!

I had shortly the same worst experience with this fraud organisation. Now I am going to demand the Public Ministry to open an investigation against this company and looking for your (non financial) support in form of witness statements if required by public prosecutor's office.
Please contact me (english, Deutsch, italiano, polski):

yannis.kr at outlook.com

Avoid, Avoid, Avoid at all costs. Ripped me off for damage I did not do. Returned the car and the employee said everything is fine. I then received a bill for scratches underneath the front bumper which I did not do. Complained to the desk at Krakow airport and they said nothin they can do. Totally unprofessional company. Stay away.

Katowice - Airport
I was unhappy when seen bad Reviews after I rented a car on Katowice Airport, these boys there are very good and professional and onest too. You have to check the car before make pictures come back if you are unhappy to add missing scratches, read the contract, leave the flue receipt don't forget to leave the ticket, clean car or just pay for extra for full cover no deposit. I was happy with Customer Service.

Total Scam!!! Criminals!!!

They managed to find an almost impossible small scratch under the front bumper. This they charged 850€ for!!!!!

NEVER, NEVER, NEVER use them!

I have rented cars in 40 years and never been treated this bad.

Auch ich habe leider die Bewertungen zu spät gelesen und machte exakt die gleiche Erfahrung wie andere Mieter. Der Lockpreis von 15 € pro Tag war unschlagbar. Bei der Übernahme des Wagens am Flughafen Kattowitz habe ich über die zahlreichen markierten, teils winzigen Vorschäden in Form von kleinen Kratzern gestaunt, die ich in dieser Anzahl noch nie bei einer Anmietung gesehen habe. Die Abgabe des Wagens erfolgte in Form von Schlüsselübergabe am Schalter. Anschließend erhielt ich eine mail, die mich über Einbehaltung eines Anteils der Kaution in Höhe von 295 € aufgrund eines Schadens informierten. Die Fotos zeigten einen winzigen Kratzer am Heck, der ganz sicher nicht von mir stammte. Offensichtlich werden die "Schäden" zumindest teilweise von den Mitarbeitern nachträglich angebracht.

Dont rent from this company!!! We paid everything at the desk but now three days later they want us to pay for the child seat that we already paid! Have receipts and contract, but they say the personel forgot to charge us.. never had this bad experience before!
And the employer didnt even follow us to our car or anything, poor service!

Casablanca. 2 uur te laat door vertraging en douane. Global annuleert de de reservering met inhouding van totale huurbedrag als zijnde annulatiekosten. Zeer onsympathiek telefoonngesprek. Fraude als verdienmodel.
Nooit mee in zee gaan. Lees alle reviews.

same experience as most people here, they will charge you for ficititious sratches ! don't be fooled by low prices, they have your deposit and they will use everyway to keep it. worst car rental experience

Witam, z reguły nie czytam opinii bo w nie nie wierze szczególnie te same pozytywnie pisane na zamowienie ale jak przeczytałam opinie Państwa na temat firmy w której mam rezerwację na jutro to mi ręcę opadły. Doszłam do wniosku że wole stracić te 187 zł niż potem się szarpać z ludźmi. Dodatkowo dało mi do myślenia że drugi dzień nie mogę się do firmy dodzwonić, ani nie odpisują na maila. Dziękuję wszystkim serdecznie i nauczka na przyszłość żeby jednak czytać opinie i eliminować takie firmy ze współpracy. Pozdrawiam

They simply look for ways to charge you with extra costs. In our case rent and full insurance was prepaid. Guess what, they informed that deposit can not be charged on my credit card because it is valid only for next 3 months. As a result I was forced, if i still wanted to pick up the car, to pay for their insurance and full petrol tank - value of about 160Euro extra. No possibility to contact managers or other person to escalate issue and resolve it. I will hand over the case to the Polish Trade Control Agency.

NEVER BOOK WITH THIS COMPANY!
Upon booking, I provided the flight number, which is obviously used to review incoming flights in case of delays. It turned out that our flight was delayed and because of this, we arrived much later than expected. We were already tired and hungry upon arrival but it got even worse when we tried to get our rental car - the rental office was closed with no sign to suggest when it would reopen. I tried to call the number provided in the email but was unsuccessful in getting through. I then attended the information desk in the airport and asked if they would help - the nice lady tried calling the company as well but was also unsuccessful (her thoughts were that it was 7pm and the office should be open). After this disappointment, I then returned upstairs to the rental car office and noticed a man walk in to the office. At this point I was quite annoyed with him having the office closed so I showed my annoyance to him - his name was Phillip and he refused to give me his last name. Phillip proceeded to tell me that I was at fault given the delay and that I hadn't called them to let them know - I was in the air without a means to call the rental car office but Phillip thought I should have. Phillip was a terrible customer service agent and he should not be in the role that deals with customers! After some discussion, I then asked for our car but it wasn't ready - Phillip had to check if it was there and check the level of cleaniness on the car. After some time, Phillip returned and we proceeded through the process of signing documents and so on - our conversation was very friendly at this stage. However, after Phillip had attempted to upsell and the documents were signed, he continued back to his earlier conversation suggesting that I was at fault for not contacting the car rental office to suggest my flight was delayed. Phillip was an ignorant, arrogant person who doesn't deserve to be in his job - I will never rent a car from Global-Rent-A-Car again due to Phillip's attitude and I will be advising all friends and family to do the same.

Absolute Frechheit. Auto Schadenfrei abgegeben. Jetzt 8 Tage später eine doofe E-Mail mit einer Kredit-Karten Belastung von nahezu 500.- CHF für Schäden die eindeutig nicht von mir sind.

NIE WIEDER Global Rent-a-Car.

Получили машину грязную внутри. На сиденье рядом с водителем были пятна. Машину мы им сдали идеально, а они продолжают снимать с нас деньги!!!!

If you're thinking in renting a cheap car with this company rest assured that you'll end up paying at least 3 times more you would with any other car company!
I was a recent victim of their bait and switch technique.
Hired a fiat 500 for 1 and half day to go to a funeral ended up getting a much larger kia seed kombi, the car damage description was full of markings, damages which I could barely see in the car itself which left me very suspicious. Our trip was short and uneventful and so imagine our dismay when a hour later upon returning the car I was sent a detail of two fictional scratches supposedly done by me and a a couple days later a 300€ bill deducted from my deposit.

This company's business model is clearly attract customers with low prices and then charged them heavily with fictional damages.

Stay away from this company!