Lovely driver, arrived a little early for a booked trip, but no hassle. Took the direct route and was very helpful throughout. Booking system a little painful for a timed collection, as the book now b... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Hotel booked cab 4.30am arrived few minutes early prompt route to train station paid happy customer got home to Scotland lost bag passport cash personal card etc . Called office told all the informati... Se mere
Virksomheden har svaret
Richard was great had a great chat , dropped me of left my phone in the cab someone called it for me and he brought it straight back that's why you always use a London taxi. Thank you so much , really... Se mere
Gett advertises an executive type car service with a luxury Mercedes or Tesla. This is what I paid for when I travelled from my home in North London to Heathrow. The car provided was a very well use... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Gett UK
Skrevet af virksomheden
Hail, track and pay for your taxi from our app. Ride in comfort with thousands of the UK's highest rated and fully licensed taxi drivers.
Use code: GETTGREEN for £10 off your first ride
> Earn even more coupons
Invite your friends and earn ride coupons for each new friend that uses your referral code.
> Highest Rated Drivers
Our licensed drivers are rated on average 4.8/5 stars by our riders.
> Beat the traffic
Use the privilege of bus lanes when riding in a black cab in Central London for quicker pick ups and journeys.
> Pre-book
Book a taxi for an immediate pickup or pre-book to ride later.
> Ride greener
Select a greener ride option - over 58% of black cabs on the Gett app are electric. We also offset 100% of CO2 emitted from all rides.
> Reliable ride for your business
Book and manage rides and expenses for your business on one platform.
Use code: GETTGREEN for £10 off your first ride
> Earn even more coupons
Invite your friends and earn ride coupons for each new friend that uses your referral code.
> Highest Rated Drivers
Our licensed drivers are rated on average 4.8/5 stars by our riders.
> Beat the traffic
Use the privilege of bus lanes when riding in a black cab in Central London for quicker pick ups and journeys.
> Pre-book
Book a taxi for an immediate pickup or pre-book to ride later.
> Ride greener
Select a greener ride option - over 58% of black cabs on the Gett app are electric. We also offset 100% of CO2 emitted from all rides.
> Reliable ride for your business
Book and manage rides and expenses for your business on one platform.
Kontaktoplysninger
London, Edinburgh, Coventry, Glasgow, Reading, Bournemouth, Manchester..., Storbritannien
- customercare.uk@gett.com
- gett.com
4,3
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 98 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The driver was on time and helped me in…
The driver was on time and helped me in and out of the cab. He was very affable even at 6 am!
11. januar 2026
Besvarelse fra Gett UK
Dear Linda,
Thank you for sharing your feedback.
I am so pleased to hear that your driver was on time for your 6 am journey and friendly at such an early hour. Our drivers really do take pride in their work, and I am glad he was there to assist you in and out of the cab.
We look forward to seeing you on board again soon!
Best regards,
John Mc
Gett UK
Gett overall good
Gett overall good. I like to have a proper cab driver and frankly they are not that much more expensive than Uber.
I’ve only ever had a couple of bad e patience’s due to booking system and when I got through to Customer Service it was dealt with.
23. oktober 2025
Besvarelse fra Gett UK
Dear Pauline,
Thank you for sharing your thoughts with us.
I’m so pleased to hear that you’ve had a positive experience overall and that you value the expertise of a "proper" cab driver. It’s also great to know that you find our pricing competitive compared to other options, providing that high-quality Black Taxi service at a fair price is exactly what we aim for.
I’m sorry to hear about those few times the booking system let you down, but I’m very glad our team could sort things out for you. Just a reminder: our UK-based Customer Experience agents are available 24/7 via the app's chat section if you ever need a hand with a booking.
We look forward to seeing you on board again soon.
Best regards,
John Mc
Gett UK
Besvarelse fra Gett UK
Dear Sachin,
Thank you for taking the time to leave such a kind review.
It’s wonderful to hear that your driver, Cole, was amazing. We take great pride in the professionalism and friendliness of our drivers, so it’s always a pleasure to hear when they've made such a positive impact on a journey.
I’ll be sure to pass your kind words on to Cole.
Best regards,
John Mc
Gett UK
Great experience using Gett
Great experience using Gett
Timely, polite and friendly driver
8. januar 2026
Besvarelse fra Gett UK
Dear Vincent,
Thank you for sharing your positive experience with Gett.
We are delighted to hear that your driver was both timely and friendly. Punctuality and professional service are what we strive for.
We look forward to welcoming you back on board for another smooth journey soon.
Best regards,
John Mc
Gett UK
I'm disabled and have the use of 2…
I'm disabled and have the use of 2 walking sticks. The driver opened the door to enable entry and exit during my journey. Much appreciated
8. januar 2026
Besvarelse fra Gett UK
Dear Michael,
Thank you for taking the time to share your feedback.
It makes us happy to hear that your driver provided such thoughtful assistance during your journey.
We take great pride in the professionalism of our drivers and in ensuring that all passengers, including those with accessibility challenges, feel supported and safe.
It is exactly this kind of attentive service that defines the Black Cab trade, and I will be sure to pass your kind words along to the driver.
Best regards,
John Mc
Gett UK
Easy to use app
Easy to use app - the taxi was easy to book and I was told when the taxi was on its way helping to reduce my stress levels
8. januar 2026
Besvarelse fra Gett UK
Dear Linda,
Thank you for taking the time to share such a positive review.
I am very pleased to hear that you found the Gett app straightforward and easy to book. We completely agree that in today's busy world, anything that can help take away some of the pressure is a positive. Our goal is to make your journey as smooth as possible, and we hope that providing live updates on your driver's arrival is a key way to reduce that stress.
We look forward to welcoming you back on board soon.
Best regards,
John Mc
Gett UK
Driver arrived on time (even a bit…
Driver arrived on time (even a bit early) and was nice and driving well. The booking experience was easy and convenient. The ride was expensive but it was worth it for me to book in advance and ensure I had a taxi.
1. januar 2026
Besvarelse fra Gett UK
Dear Gabrielle,
Thank you for your feedback.
I am pleased your driver arrived early and that you found the booking process so convenient. I am sorry if you felt the cost was high.
During Bank Holidays and the festive period, the tariff would have been the higher “Night” Tariff, with an additional £4.00 “Festive” Charge.
We are glad that the peace of mind provided by pre-booking made the journey worth it for you. We hope the ride was a pleasant end to a New Year celebration in what we think is the best city in the world.
Best regards,
John Mc
Gett UK
Once i downloaded the app which i…
Once i downloaded the app which i needed to ask for the process was straightforward. Driver was excellent and his years of experience and polite conversation with excellent driving made it an exceptionally positive exoerience
5. januar 2026
Besvarelse fra Gett UK
Dear Kim,
Thank you for taking the time out of your busy day to share your feedback.
I am so pleased to hear that once you had the app set up, you found the process straightforward. We aim to make booking as seamless as possible, so it’s great that your comments reflect that.
It is especially wonderful to hear about your excellent driver. Those "years of experience" you noticed are the result of the rigorous training drivers undergo to master the London streets. Combined with their professional, polite manner and high standard of driving, it’s clear they provided the exceptionally positive experience we strive for.
We look forward to welcoming you back on board for many more journeys in 2026.
Kind regards,
John Mc
Gett UK
Besvarelse fra Gett UK
Dear Anthony,
Thank you for taking the time to leave such a kind review.
We are delighted to hear that you had a nice chat and a good journey with your lovely driver. Our drivers take great pride in being both professional and personable, so it is fantastic to hear that this made your trip even more enjoyable.
Wishing you all the best for the year ahead.
Kind regards,
John Mc
Gett UK
Great app…
Used Gett for the first time this weekend, it made our London stay run seamlessly we used it all weekend and every taxi came within the time stated we never waited more than five minutes absolute brilliant app
2. januar 2026
Besvarelse fra Gett UK
Dear Wendy,
Thank you for sharing your experience with us.
We are so pleased to hear that using Gett for the first time helped make your London stay run seamlessly. It is fantastic to know that you were able to rely on us throughout the weekend. London is one of the best Cities in the world, and when visitors are here for a limited time, it is great to hear that we helped a little to pack in as much as possible.
Our goal is to provide a dependable and "brilliant" service, and we are thrilled that the app lived up to your expectations.
We look forward to welcoming you back on board the next time you are in the city.
Kind regards,
John Mc
Gett UK
Besvarelse fra Gett UK
**Update**
Dear Caura,
Thank you for providing the data to enable us to look in to this issue. I understand one of the CEXP team has reached out to you to resolve this issue for you. Our UK-based Customer Experience Agents are available 24/7 through the live chat function within the app to support our users with any issues they encounter before, during or after a ride.
Thank you once again for bringing this to our attention..
Kind Regards
John Mc
Gett UK
Thank you for your review. Feedback is invaluable to us here at Gett. I would like to have the chance to look into the ride you mention in your review, but due to the anonymous nature of Trustpilot, I do not have access to these details.
I have sent a seperate request through the Trustpilot platform for some further information that will allow me to address this for you, once recieved I will investigate this for you with pleasure.
Kind Regards
John Mc
Gett UK
Awful company
Awful company. We forgot a phone in the taxi and the company wouldn't help us locate it, claiming it's between us and the taxi driver
4. januar 2026
Uopfordret anmeldelse
Besvarelse fra Gett UK
**Update**
Upon further investigation, it looks as though this user was riding in another territory (country) where Gett operate. On occasion, if there is an issue with location services on a device, users are directed (by default) to the UK for support.
As each territory is independent and due to strict GRPR regulations, Agents in the UK are not able to view the details of rides in any other country. The agent in question did provide the user with details on how to reach out to the support team in the country where the ride took place, offering both phone and email options.
Regards
John Mc
Gett Uk
Good Morning, E Razon, thank you for reaching out regarding your lost mobile phone. I am afraid that due to the anonymous nature of TrustPilot, I am unable to locate the ride in question or the account linked to it. I have asked for further information through TrustPilot, and once received, I would be happy to look in to it for you.
Kind Regards
John Mc
Gett UK
Both cabs were easy to find
Both cabs were easy to find, early and a pleasant journey - felt very safe in a black cab - customer service were also very helpful
29. december 2025
Besvarelse fra Gett UK
Dear F,
Thank you for taking the time out of your busy day to share your feedback with us.
We are delighted to hear that both of your cabs were easy to find and arrived early, making for a pleasant journey. Your safety is our top priority, and it is wonderful to know that you felt secure travelling in a London Black Cab.
I am also very pleased to hear that our customer service team was helpful; I will be sure to pass along your kind words.
Kind regards,
John Mc
Gett UK
Besvarelse fra Gett UK
Dear Michael,
Thank you for taking the time to share your feedback.
We are delighted to hear that your driver was prompt and provided a friendly service during your journey. Punctuality and a professional, welcoming manner are exactly what we strive for at Gett.
We look forward to welcoming you back on board for another smooth ride soon.
Kind regards,
John Mc
Gett UK
Besvarelse fra Gett UK
Dear Customer,
Thank you for taking the time out of your day to leave such positive feedback!
We are pleased to hear that you found our service reliable and that your driver arrived within minutes. Providing a fast and dependable service is at the heart of what we do, and it’s great to see this reflected in your experience.
We look forward to welcoming you back on board soon.
Kind regards,
John Mc
Gett UK
Great app & service
Using Gett was super simple, the cab was located quickly and the driver excellent.
31. december 2025
Besvarelse fra Gett UK
Dear Anonymous,
Thank you for sharing your feedback.
We are thrilled to hear that you found using Gett super simple for you and that your cab was located quickly. It is also great to know that your driver provided excellent service.
We look forward to welcoming you back on board for another journey soon.
Kind regards,
John Mc
Gett UK
Very efficient service
Very efficient service, drivers very friendly, i felt safe as a woman
1. januar 2026
Besvarelse fra Gett UK
Dear Amandajo,
Thank you for taking the time to share your feedback with us.
We are so pleased to hear that you found our service very efficient and our drivers friendly. Most importantly, we are glad that you felt safe during your journey.
Safety is a core priority for us, and providing a secure environment—especially for women travelling alone or at night—is one of the many reasons why the Black Cab remains a trusted choice.
We look forward to welcoming you back on board for another pleasant journey soon.
Kind regards,
John Mc
Gett UK
Besvarelse fra Gett UK
Dear Customer,
Thank you for taking the time to leave such a kind review.
We are delighted to hear that your driver was very helpful during your journey. Our drivers take great pride in their professionalism and service, so it is wonderful to know that this made your experience a positive one.
We look forward to welcoming you back on board again soon.
Kind regards,
John Mc
Gett UK
Very straight forward to use my first…
Very straight forward to use my first time . Excellent return journeys with very courteous drivers . Thank you
1. januar 2026
Besvarelse fra Gett UK
Dear Customer,
Thank you for taking the time to share your feedback with us.
We are so pleased to hear that your first time using Gett was both straightforward and simple. It is also wonderful to know that you had excellent return journeys with very courteous drivers. Providing a seamless and high-quality experience from start to finish is exactly what we strive for.
We hope to welcome you back on board for many more journeys.
Kind regards,
John Mc
Gett UK
Very very expensive was adding 50%…
Very very expensive was adding 50% charge to the cab fare
11. september 2025
Besvarelse fra Gett UK
Dear Gary,
Thank you for taking the time to share your feedback.
I am sorry if you felt the price of your journey was high.
After reviewing your account, I can see that your last ride was in September 2025. To clarify the costs, a High Demand fee of £2.00 was applied to that journey.
We aim for maximum transparency in our pricing, which is why it is always shown in the fare estimate during the booking process. We include a "we're busy" notification and a red lightning bolt symbol specifically to ensure the total is clear before you confirm your ride.
I also noticed that a tip was left for the driver, which I am sure they very much appreciated.
If you have any issues during or after a ride, our UK-based Customer Experience team is available 24/7 to assist. They are available in the app's chat function.
Once again, thank you for your feedback. I will be sure to pass it on to the development team, which is constantly looking for ways to improve our users' experience.
Kind regards,
John Mc
Gett UK
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.