Lovely driver, arrived a little early for a booked trip, but no hassle. Took the direct route and was very helpful throughout. Booking system a little painful for a timed collection, as the book now b... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Hotel booked cab 4.30am arrived few minutes early prompt route to train station paid happy customer got home to Scotland lost bag passport cash personal card etc . Called office told all the informati... Se mere
Virksomheden har svaret
Richard was great had a great chat , dropped me of left my phone in the cab someone called it for me and he brought it straight back that's why you always use a London taxi. Thank you so much , really... Se mere
Gett advertises an executive type car service with a luxury Mercedes or Tesla. This is what I paid for when I travelled from my home in North London to Heathrow. The car provided was a very well use... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Gett UK
Skrevet af virksomheden
Hail, track and pay for your taxi from our app. Ride in comfort with thousands of the UK's highest rated and fully licensed taxi drivers.
Use code: GETTGREEN for £10 off your first ride
> Earn even more coupons
Invite your friends and earn ride coupons for each new friend that uses your referral code.
> Highest Rated Drivers
Our licensed drivers are rated on average 4.8/5 stars by our riders.
> Beat the traffic
Use the privilege of bus lanes when riding in a black cab in Central London for quicker pick ups and journeys.
> Pre-book
Book a taxi for an immediate pickup or pre-book to ride later.
> Ride greener
Select a greener ride option - over 58% of black cabs on the Gett app are electric. We also offset 100% of CO2 emitted from all rides.
> Reliable ride for your business
Book and manage rides and expenses for your business on one platform.
Use code: GETTGREEN for £10 off your first ride
> Earn even more coupons
Invite your friends and earn ride coupons for each new friend that uses your referral code.
> Highest Rated Drivers
Our licensed drivers are rated on average 4.8/5 stars by our riders.
> Beat the traffic
Use the privilege of bus lanes when riding in a black cab in Central London for quicker pick ups and journeys.
> Pre-book
Book a taxi for an immediate pickup or pre-book to ride later.
> Ride greener
Select a greener ride option - over 58% of black cabs on the Gett app are electric. We also offset 100% of CO2 emitted from all rides.
> Reliable ride for your business
Book and manage rides and expenses for your business on one platform.
Kontaktoplysninger
London, Edinburgh, Coventry, Glasgow, Reading, Bournemouth, Manchester..., Storbritannien
- customercare.uk@gett.com
- gett.com
4,3
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 98 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Richard was great had a great chat
Richard was great had a great chat , dropped me of left my phone in the cab someone called it for me and he brought it straight back that's why you always use a London taxi. Thank you so much , really saved my day
28. maj 2026
Not efficient for driver or passenger
I've had a mixed experience with Gett, which is the reason for the two and not one star review. The majority of my rides have been easy and event-less, which is exactly what you'd want from a taxi service.
I recently completed a journey from Hackney to Hampstead, a ~8 mile distance that usually takes ~45 minutes depending on time of day and traffic, all through London. I didn't think anything of instructing a route to the driver, because I had trusted the app and driver to navigate the most sensible way. For this particular journey, the driver took the North Circular, which has been undergoing planned evening road closures for nearly three months now (since March) and has another two months to go. These lane closures, combined with evening motorway traffic, turned a relatively short and moderately priced ride into a ~70 minute journey that ended at 135gbp. When I directed an enquiry to the app's messaging service, they originally (kindly) offered a refund as good faith, for 15gbp. After pressing further and asking them to investigate, they gave me a further refund of 30gbp and explained that the driver took the route that was directed by the app.
In any scenario, it's concerning that the app would direct a driver onto a ~20 mile, indirect motorway route that has known lane closures, when it was a simple ~8 mile journey through London (via Islington/Camden). It was an ordinary weeknight, and there was no traffic closure in those areas of North London.
This experience has left a sour taste, and after chatting with a few drivers, I understand that Gett is no longer advantageous for them since the Lyft acquisition. I'll likely be transitioning to Jump, since I like using black cabs rather than ordinary rideshare, and it seems like that app places the routing and payment directly on the driver, rather than these suspicious and frankly, illogical, routes on drivers while also taking a 20% cut of their profits.
27. maj 2026
Uopfordret anmeldelse
My First Gett Ride
The Lady Taxi Driver arrived on time and was appropriately friendly. It was a comfortable ride. I will be using Gett again.
25. maj 2026
Besvarelse fra Gett UK
Dear Janet,
Thank you for your lovely review. It is wonderful to hear that your driver arrived on time and provided such a comfortable and friendly journey. We take great pride in our professional drivers, and your kind feedback is very much appreciated.
We look forward to welcoming you on board for your next trip.
Regards,
John Mc
Gett - powered by Lyft
Had to pay for an empty cab.
I needed to book 8 black cabs to take wedding guests from the church to the reception. I tried to book these through Gett who told me I would need to make 8 separate bookings - a bit inconvenient but I could do that.
I tried to make the first booking and, on the live chat, I was told that the booking had failed. I pointed out I had been charged £32. They said this was a holding charge which could be £1 or £30, they had no way of knowing as it was done by the system. They voided that charge and I got the money back.
Needing 8 cabs I decided to proceed no further with Gett. I was not willing to repeat the process with a charge of £30 each time with the possibility of zero actual bookings.
I booked 8 black cabs through Addison Lee Events who were superb. One booking and on the day 8 black cabs.
Except I now know that there must have been 9 black cabs. It seems that Gett DID have a booking and duly despatched a drive to the church who queued with the Addison Lee cabs and whisked away 5 or 6 of the guests. £46.59 was taken from my bank account.
So I complained. And I sent Gett a copy of their earlier message saying no booking had been made on the system. They said as I had made a booking (*!?*) and the driver had taken passengers I would have to pay.
I believe the problem lies with the Gett system and whilst I have sympathy with the driver who did indeed collect and deliver passengers, I ended up with an extra Addison Lee cab that I had already paid for and no passengers to put in it.
23. maj 2026
Uopfordret anmeldelse
Besvarelse fra Gett UK
Dear Max Frost,
Thank you for taking the time to share your feedback, and please accept my sincere apologies for the frustrating experience you had when trying to arrange transport for your wedding guests.
To be completely honest, our consumer app for "private" users is built for single vehicle bookings, although the option is available, the system treats multiple bookings as seperate individual bookings and follows the same process for each of multiple simultaneous bookings. I am very sorry that this caused such an inconvenience when planning for your special day.
It is particularly regrettable that you were incorrectly informed via our live chat that the first booking had failed, only for a vehicle to be despatched anyway. I completely understand your frustration at being charged for a journey that you believed had been cancelled, and I am sorry for the conflicting information you received from our team.
I can see from our system that you have already contacted our customer service team regarding this matter. I truly hope they have now reviewed the chat history and resolved the issue to your satisfaction.
We look forward to the opportunity to provide you with a much more reliable and seamless service in the future.
Regards,
John Mc Gett - powered by Lyft
Besvarelse fra Gett UK
Dear Hilary,
Thank you for taking the time to leave such a kind review.
It is a pleasure to hear that you find our service to be reliable, and our drivers courteous and helpful. Providing a dependable and pleasant experience is exactly what we strive for on every journey.
We look forward to providing your next trip across the city.
Regards,
John Mc
Gett - powered by Lyft
So easy to use
25. maj 2026
Besvarelse fra Gett UK
Dear Steve,
Thank you for your review. We are delighted to hear that you find our app so easy to use.
We look forward to welcoming you on board again soon.
Regards,
John Mc
Gett - powered by Lyft
Value?
Gett advertises an executive type car service with a luxury Mercedes or Tesla. This is what I paid for when I travelled from my home in North London to Heathrow.
The car provided was a very well used smallish MG. It was clean and the driver was pleasant but it wasn’t by any stretch of the imagination a luxury car and I think the shock absorbers could do with replacing.
I think a partial refund should be made. Gett?
20. maj 2026
Uopfordret anmeldelse
Besvarelse fra Gett UK
Dear Andrew,
Thank you for sharing your feedback with us, and please accept my sincere apologies for the experience you had on your recent journey to Heathrow. This is certainly not the standard of service we aim to provide, and it is disappointing to hear that the vehicle provided did not reflect this.
I have asked a member of our Customer Experience team to reach out to you directly regarding this matter, and I am sure they will be able to resolve the issue for you appropriately.
We do hope we have the opportunity to restore your faith in the service we provide on your future journeys.
Regards,
John Mc
Gett - powered by Lyft
Terrible
Terrible. Left me stranded in a dangerous situation and accused me of it being my fault.
19. maj 2026
Uopfordret anmeldelse
Besvarelse fra Gett UK
Dear Admin,
Dear Admin,
Thank you for sending over the requested information so promptly.
Upon looking into the details, I can see that your ride was booked through one of our corporate accounts, which is managed by a dedicated service team. The agent you were previously in contact with had already passed all of the information regarding your journey on to your accounts service team. I am sure they will reach out to you directly in due course to address the issues you experienced.
Please accept our sincere apologies once again for the difficulties you encountered during this ride, as this is certainly not the standard of service we aim to provide.
We look forward to the opportunity to provide you with a much better experience in the future.
Regards,
John Mc
Gett - powered by Lyft
Thank you for your feedback, and I am deeply sorry to hear about the experience you had. We take passenger safety and driver conduct very seriously.
Due to the anonymous nature of Trustpilot, I have requested further information from you through the Trustpilot platform. I am more than happy to investigate the ride in question thoroughly once I receive this additional information from you, so we can address exactly what happened.
We look forward to the opportunity to restore your trust in our service in the future.
Regards,
John Mc
Gett - powered by Lyft
Besvarelse fra Gett UK
Dear Stewart,
Thank you for your great review. We are delighted to hear that you are enjoying our app and the black taxi service we provide across London. Our goal is to make booking a traditional black cab as seamless and reliable as possible, so your positive feedback is much appreciated.
We look forward to welcoming you onboard in the near future.
Regards,
John Mc
Gett - powered by Lyft
Perfectly on time
Perfectly on time. Lovely polite and helpful driver. Very impressed with the service. Will use again.
18. maj 2026
Besvarelse fra Gett UK
Dear NessC,
Thank you for your wonderful review. We strive to deliver a premium and reliable service, so your kind words are greatly appreciated.
We look forward to seeing you back on board for your next trip.
Regards,
John Mc
Gett - powered by Lyft
It can be decent but the worst part is…
It can be decent but the worst part is drivers also work for other companies and themselves so you never really know if they accept you or not. It happened to me multiple times. The worst being a driver choosing a group of rich hotel guests with Chanel bags to me ( even though i showed him correct license plate) . I guess he figured Chanel bags owners will give him better tips. You can have good experiences and also disgusting and unreliable service
13. maj 2026
Uopfordret anmeldelse
Besvarelse fra Gett UK
Dear Kamilla,
Thank you for your feedback, and I am very sorry to hear about the frustrating and unacceptable experience you had with your driver. Once a driver accepts a booking through our app, we expect them to honour and complete that journey, and passing over a booking for any reason is completely against our service standards.
As Trustpilot reviews are anonymous, I have requested further information via the platform to help identify your booking. I would like to investigate this specific ride for you so that we can look into the matter fully. Once we have the details of the journey, we will ensure that the driver's details are passed on to our driver management team for appropriate action, as this behaviour is absolutely not acceptable.
We look forward to the opportunity to restore your confidence in our service on a future journey.
Regards,
John Mc
Gett - powered by Lyft
The driver was terrific
The driver was terrific. Very helpful and he tried a couple of different ways to get us to a drop off point that was easy for us. Really brilliant. Thank you.
14. maj 2026
Besvarelse fra Gett UK
Dear Paul,
Thank you for your wonderful feedback regarding your recent journey. It is great to hear that your driver was so accommodating and went the extra mile to find the most convenient drop-off point for you. We take great pride in our drivers' commitment to excellent service and their ability to navigate the city effectively.
We look forward to welcoming you back on board for another journey soon.
Regards,
John Mc
Gett -powered by Lyft
Wouldn’t use any other transport in…
Wouldn’t use any other transport in London. Feel safe, drivers are polite and excellent all round service
11. maj 2026
Besvarelse fra Gett UK
Dear Janice,
Thank you for your kind words and for your continued loyalty to our service. It is a pleasure to hear that you feel safe and well looked after during your journeys, as passenger security and professional conduct are our highest priorities. We are glad that our drivers have consistently met your expectations.
We look forward to welcoming you on board again soon.
Regards,
John Mc
Gett UK - powered by Lyft
I always book an eCab on GETT
I always book an eCab on GETT. Smooth ride, helpful and knowledgable drivers.
11. maj 2026
Besvarelse fra Gett UK
Dear Mr Berg,
Thank you for your feedback and for choosing to book your eCab journeys through Gett. Providing a professional service with expert navigation is a standard we strive to maintain for every passenger.
We look forward to providing your next journey in one of our Black Taxi's.
Regards,
John Mc
Gett - powered by Lyft
Lovely driver
Lovely driver, arrived a little early for a booked trip, but no hassle. Took the direct route and was very helpful throughout. Booking system a little painful for a timed collection, as the book now button, once a time has been put in, really means ignore the time and come now, but problem handled very well by driver.
7. maj 2026
Besvarelse fra Gett UK
Dear Bloggsie,
Thank you for sharing your experience with us. It is encouraging to hear that your driver was helpful and handled the journey with such professionalism, I am glad to hear that their early arrival caused you no inconvenience.
Regarding your comments on the booking system, we appreciate you highlighting the confusion between the timed collection and the "book now" function. Your feedback is invaluable as we constantly work to refine our app interface to ensure the scheduling process is as clear as possible for our passengers.
We look forward to seeing you back in one of our taxis in the near future.
Regards,
John Mc
Gett - powered by Lyft
Besvarelse fra Gett UK
Dear Emanuel,
Thank you for sharing your experience.
I am delighted to hear that you had a great experience arranging taxis for your sister-in-law's wedding. It is always a privilege to be a part of such a special occasion, and I am glad our team could provide a reliable service for the event.
We hope to welcome you back on board soon.
Best regards,
John Mc
Gett UK
Besvarelse fra Gett UK
Dear Asha,
Thank you for sharing your feedback. I am sorry to hear there was confusion regarding your drop-off location.
Looking at the ride details, I can see the building has multiple entrances and is located at a major intersection, which can sometimes make it difficult to find the exact spot. We always aim to provide a smooth and efficient journey from start to finish.
We hope to provide you with a more seamless experience on your next journey.
Best regards,
John Mc
Gett UK
clean cars/ polite and helpful drivers
clean cars/ polite and helpful drivers, what more could we want
27. april 2026
Besvarelse fra Gett UK
Dear Mr B Kerr,
Thank you for your kind review.
I am pleased to hear that you are happy with our service. Providing a consistently high standard is what we strive for on every journey.
We hope to have you on board with us again before long.
Best regards,
John Mc
Gett UK
Besvarelse fra Gett UK
Dear Deneeze,
Thank you for sharing your feedback with us.
I am glad to hear that you found our application quick and easy to use. Providing a seamless and efficient experience for our passengers is always our priority.
We hope to see you back on board again before long.
Best regards,
John Mc
Gett UK
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.