Lovely driver, arrived a little early for a booked trip, but no hassle. Took the direct route and was very helpful throughout. Booking system a little painful for a timed collection, as the book now b... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Hotel booked cab 4.30am arrived few minutes early prompt route to train station paid happy customer got home to Scotland lost bag passport cash personal card etc . Called office told all the informati... Se mere
Virksomheden har svaret
Richard was great had a great chat , dropped me of left my phone in the cab someone called it for me and he brought it straight back that's why you always use a London taxi. Thank you so much , really... Se mere
Gett advertises an executive type car service with a luxury Mercedes or Tesla. This is what I paid for when I travelled from my home in North London to Heathrow. The car provided was a very well use... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Gett UK
Skrevet af virksomheden
Hail, track and pay for your taxi from our app. Ride in comfort with thousands of the UK's highest rated and fully licensed taxi drivers.
Use code: GETTGREEN for £10 off your first ride
> Earn even more coupons
Invite your friends and earn ride coupons for each new friend that uses your referral code.
> Highest Rated Drivers
Our licensed drivers are rated on average 4.8/5 stars by our riders.
> Beat the traffic
Use the privilege of bus lanes when riding in a black cab in Central London for quicker pick ups and journeys.
> Pre-book
Book a taxi for an immediate pickup or pre-book to ride later.
> Ride greener
Select a greener ride option - over 58% of black cabs on the Gett app are electric. We also offset 100% of CO2 emitted from all rides.
> Reliable ride for your business
Book and manage rides and expenses for your business on one platform.
Use code: GETTGREEN for £10 off your first ride
> Earn even more coupons
Invite your friends and earn ride coupons for each new friend that uses your referral code.
> Highest Rated Drivers
Our licensed drivers are rated on average 4.8/5 stars by our riders.
> Beat the traffic
Use the privilege of bus lanes when riding in a black cab in Central London for quicker pick ups and journeys.
> Pre-book
Book a taxi for an immediate pickup or pre-book to ride later.
> Ride greener
Select a greener ride option - over 58% of black cabs on the Gett app are electric. We also offset 100% of CO2 emitted from all rides.
> Reliable ride for your business
Book and manage rides and expenses for your business on one platform.
Kontaktoplysninger
London, Edinburgh, Coventry, Glasgow, Reading, Bournemouth, Manchester..., Storbritannien
- customercare.uk@gett.com
- gett.com
4,3
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 98 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very helpful and professional.
29. december 2025
Besvarelse fra Gett UK
Dear Malcolm,
Thank you for taking the time out of your busy day to leave such a kind five-star review.
We are delighted to hear that you found our service to be very helpful and professional. Providing a seamless, high-quality experience is our top priority, and it is great to know we met your expectations.
We wish you all the best for 2026 and look forward to welcoming you back on board for another smooth journey soon.
Kind regards,
John Mc
Gett UK
Just two minutes wait on Christmas Day
Just two minutes wait on Christmas Day. Very courteous driver and good proper black cab short cuts home.
25. december 2025
Besvarelse fra Gett UK
Dear Carol,
Thank you for taking the time out of your day to share such a lovely review.
We are delighted to hear that you only had a two-minute wait on Christmas Day. Securing a vehicle so quickly during the festive period is what we aim for to ensure our passengers get to where they need to be without delay.
It is also wonderful to hear that your driver was very courteous and used the proper black cab shortcuts to get you home. This is a perfect example of "The Knowledge" in action, where our drivers' expert navigation ensures the best possible route.
We look forward to welcoming you back on board again soon.
Kind regards,
John Mc
Gett UK
High on customer orientation
Very good customer care. Resolved my request within a very short time.
High on availability. Will again use.
25. december 2025
Besvarelse fra Gett UK
Dear Nitin,
Thank you so much for taking the time out of your day to share your feedback with us. I am sorry to hear that you felt the fare was excessive for the distance covered.
Having looked into the details of your journey, I did want to clarify that our records show the ride was 3.99 miles (essentially 4 miles) rather than the 3 miles mentioned in your review.
It is also worth noting that as your trip took place on Christmas Day, the cost was subject to the regulated holiday tariffs set for the London Black Cab trade. These specific Christmas tariffs are designed to ensure driver availability during the festive period so that passengers can still get across the city reliably.
Please be assured that one of the team is currently looking into the specific profile of this ride for you, and they will be reaching out directly very soon with a full update once they have finished their investigation.
Kind regards,
John Mc
Gett UK
Good driver
Good driver. Communicated well and good chat. Arrived on time. A bit expensive but it was Christmas Day.
25. december 2025
Besvarelse fra Gett UK
Dear David,
Thank you for taking the time out of your day to share your feedback with us.
We are pleased to hear that you had such a positive experience with your driver, and that they were on time, communicated well, and provided some good chat during the journey. Our drivers take great pride in their professionalism, so it’s wonderful to see this recognized.
Regarding the cost, we appreciate your understanding that it was Christmas Day. Fares on this day are subject to specific regulated tariffs and higher demand to ensure we can keep drivers on the road for those who need them during the holiday period.
We look forward to welcoming you back on board for another smooth journey soon.
Kind regards,
John Mc
Gett UK
Driver arrived on time and and was very…
Driver arrived on time and and was very pleasant
25. december 2025
Besvarelse fra Gett UK
Dear Tahir,
Thank you for taking the time out of your busy day to leave such a kind five-star review.
We are delighted to hear that your driver arrived on time and was very pleasant during your journey. Punctuality and a professional, friendly manner are exactly what we strive for at Gett.
We look forward to welcoming you back on board for another great experience soon.
Kind regards,
John Mc
Gett UK
Unexpected higher demand fee
I really want to support black cabs as and when I can and recently received a promo for the app. Given it was Christmas Day and I have a 9 month old baby I felt it could be a good mode of transport. Upon placing a booking there was no indication when requesting a ride for a surge charge due to demand and once the journey was completed a breakdown of the costs indicated a higher demand fee. Had I known when placing the booking I would’ve thought twice as a £15 increase in fare charge is incredibly frustrating. I don’t feel confident in using the app going forward as it doesn’t lay out clearly the breakdown of fare costs to consumers.
25. december 2025
Uopfordret anmeldelse
Besvarelse fra Gett UK
Dear Christina,
Thank you for your review. We genuinely appreciate your desire to support the Black Cab trade, especially on a day as important as Christmas Day, when travelling with a young family.
I am sorry to hear that you found the pricing breakdown unclear. We aim to be as transparent as possible, particularly regarding the High Demand Fee. At the time of booking, we provide several visual cues on the fare estimate screen to ensure customers are aware of the total cost before confirming:
"We're busy" Indicator: The screen displays a message stating "we're busy" and explicitly shows the surge amount.
Red Lightning Bolt: We also include a red lightning bolt symbol (⚡) as an additional visual highlight that high-demand pricing is in effect.
These fees are essential during peak periods—like Christmas Day—to incentivise drivers to be on the road and ensure we can reliably secure a vehicle for our customers.
Due to the anonymous nature of Trustpilot, I am currently unable to locate your account or view your ride profile. However, if you would be happy to respond to our request for information with your account details, I would be more than happy to investigate this ride further for you.
We hope to restore your confidence in the app and welcome you back on board in the future.
Kind regards,
John Mc
Gett UK
The driver was on time and it was…
The driver was on time and it was comfortable ride
25. december 2025
Besvarelse fra Gett UK
Dear Bhikhubhai,
Thank you for your five-star review!
We are delighted to hear that your driver was on time and that you enjoyed a comfortable ride. Punctuality and passenger comfort are top priorities for us, and it is great to see these standards reflected in your experience.
We look forward to welcoming you back on board for another smooth journey soon.
Kind regards,
John Mc
Gett UK
Besvarelse fra Gett UK
Dear Robert,
Thank you for taking the time to leave a review of Gett.
We are delighted to hear that you found our service fast, friendly, and efficient. Providing a professional, seamless journey is all part of our mission, and it is great to know that our drivers are delivering on that promise.
We look forward to welcoming you back on board soon for many more smooth and reliable trips.
Kind regards,
John Mc
Gett UK
Pleasant driver
22. december 2025
Besvarelse fra Gett UK
Dear Rob,
Thank you for your 5-star review.
We are pleased to hear that you had a pleasant driver. A friendly, professional, and comfortable experience is at the heart of what we do at Gett.
We look forward to welcoming you back on board again soon.
Kind regards,
John Mc
Gett UK
Besvarelse fra Gett UK
Dear Michael,
We know everyone’s time is precious. Thank you for taking a moment to leave a review.
We are delighted to hear that you found our service safe, clean, and on time. Providing a well-maintained environment and ensuring punctuality are our top priorities, and it is great to know that our drivers are delivering on that promise.
We look forward to welcoming you back on board soon for many more smooth and reliable trips.
Kind regards,
John Mc
Gett UK
£15 “high demand” charge
£15 “high demand” charge
Could have just hailed a cab and not been charged an extra £15. Won’t bother using again
11. december 2025
Besvarelse fra Gett UK
Dear Mr Latawiec,
Thank you for sharing your feedback. I am sorry to hear that you were disappointed by the price difference between your app-booked journey and a hailed taxi.
The additional charge you encountered was a High Demand Fee. These fees are applied during periods of extreme network pressure—such as rush hour—to incentivise and secure a driver for our customers when they need one most, ensuring the reliability of the service.
In this specific instance, despite the high pressure on the system, the fee enabled us to successfully secure a vehicle for you within just three minutes.
We strive to be as transparent as possible with our pricing. At the time of booking, any High Demand Fee is clearly indicated on the fare estimate screen. We provide a "we're busy" notification, display the specific amount and show a red lightning bolt symbol to ensure our customers have the information needed to choose whether to proceed or look at alternatives.
We appreciate your feedback as we work to balance availability with value. Please note that our UK-based Customer Experience team is available 24/7 to support our users throughout their journey.
Kind regards,
John Mc
Gett UK
The price is extremely high compared to…
The price is extremely high compared to other app or if we would find a taxi
22. december 2025
Besvarelse fra Gett UK
Dear Aurelie,
Thank you for sharing your feedback with us. I am sorry to hear that you felt the price was high compared to other apps or hailed taxis.
I would like to explain that during peak periods, we sometimes include a High Demand Fee in our pricing. This is applied specifically during times of high pressure on the system—such as rush hour or major events—this helps us incentivise and secure a driver for our customers when they need one most, ensuring the reliability of our service.
We strive to be as transparent as possible, which is why any High Demand Fee is always clearly indicated on the fare estimate screen before you confirm your booking. We provide this information, along with the "we're busy" notification and the red lightning bolt symbol, to give you the choice of whether to proceed or to look at alternatives.
We appreciate you bringing this to our attention as we continue to work on providing the best balance of availability and value.
Kind regards,
John Mc
Gett UK
Excellent 👌🏾
22. december 2025
Besvarelse fra Gett UK
Dear Marse,
Thank you for your five-star review.
We are absolutely delighted to hear that you had such a positive experience with our service. Providing a professional, reliable, and high-quality journey every time is our top priority.
We look forward to welcoming you back on board very soon for another great trip.
Kind regards,
John Mc
Gett UK
Besvarelse fra Gett UK
Dear Michael,
Thank you for taking the time to leave a review.
We are delighted to hear that you find the Gett app easy to use and that it works well for your travel needs.
We especially appreciate your comment that Gett is the best for Black Cabs. We take great pride in our heritage of connecting passengers with the world-class expertise and reliability of the licensed Black Cab trade.
We look forward to welcoming you back on board in the near future.
Kind regards,
John Mc
Gett UK
Besvarelse fra Gett UK
Dear Simon,
Thank you for your taking the time to leave a review.
We are so pleased to hear that you find the Gett app "very helpful" and that you are glad you downloaded it. Our goal is to make booking a professional Black Cab as seamless and straightforward as possible, and it’s great to know the app is delivering that for you.
We look forward to connecting you with the best drivers for more reliable, easier journeys.
Kind regards,
John Mc
Gett UK
You promised a discount and then didnt…
You promised a discount and then didnt give me one. Annoying and unfair.
22. december 2025
Besvarelse fra Gett UK
Dear Edwina,
Thank you for bringing this to our attention. I am sincerely sorry to hear about the frustration caused by your discount not working as expected; we understand how annoying and unfair that feels.
Upon reviewing your ride, I can see that our agent manually applied a discount to that specific journey. However, we recognise that this does not excuse the original discount not working automatically at the time of booking, which should have been a seamless process for you.
I have messaged you directly with a further resolution to this issue to make things right.
We appreciate your patience and look forward to providing you with a much smoother experience next time.
Kind regards,
John Mc
Gett UK
Besvarelse fra Gett UK
Dear Happy Customer,
Thank you for your five-star review.
We are delighted to hear that you found our service to be "good value for money" and that you experienced "good service." Providing professional, reliable journeys is our top priority, and it is great to see this reflected in your experience.
We look forward to welcoming you back on board soon for many more pleasant and easy trips.
Kind regards,
John Mc
Gett UK
First time using Gett
The service was punctual did not wait long for taxi to arrive a good service. Just did not know it would be that amount it was a little too expensive.
So I will be using this service if I have no other choice and I want to ensure I get home safely.
1. december 2025
Besvarelse fra Gett UK
Dear Jacqueline,
Thank you for sharing your feedback with us.
We are pleased to hear that you found the service punctual and that you didn't have to wait long for your taxi. Providing a reliable and prompt "good service" is exactly what we strive for.
I understand your concerns regarding the cost of the journey. To provide some context, Black Cab fares are determined by regulated meters set by the local Council.
We are glad to know that you trust us to get you home safely. That peace of mind is our top priority, and we look forward to being there for you whenever you need a dependable and secure ride.
Kind regards,
John Mc
Gett UK
Gett Going
App is straightforward to use and so long as Black cabs operate in your area you are good to go.
18. december 2025
Besvarelse fra Gett UK
Dear Merrick,
Thank you for taking the time to leave a review.
We are delighted to hear that you find the Gett app straightforward and easy to use.
We look forward to providing you with many more smooth and efficient journeys!
Kind regards,
John Mc
Gett UK
Besvarelse fra Gett UK
Dear Tanya,
Thank you for your review.
We are delighted to hear that you found the Gett app easy to book and that your driver arrived on time. Reliability and punctuality are the standards we strive for with every journey.
All licensed Black taxis can accommodate standard-size wheelchairs, ensuring our service is accessible, comfortable, and stress-free for all passengers, which is a core priority for our professional drivers and us.
We look forward to welcoming you back on board soon for another great experience.
Kind regards,
John Mc
Gett UK
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.