Lovely driver, arrived a little early for a booked trip, but no hassle. Took the direct route and was very helpful throughout. Booking system a little painful for a timed collection, as the book now b... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Hotel booked cab 4.30am arrived few minutes early prompt route to train station paid happy customer got home to Scotland lost bag passport cash personal card etc . Called office told all the informati... Se mere
Virksomheden har svaret
Richard was great had a great chat , dropped me of left my phone in the cab someone called it for me and he brought it straight back that's why you always use a London taxi. Thank you so much , really... Se mere
Gett advertises an executive type car service with a luxury Mercedes or Tesla. This is what I paid for when I travelled from my home in North London to Heathrow. The car provided was a very well use... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Gett UK
Skrevet af virksomheden
Hail, track and pay for your taxi from our app. Ride in comfort with thousands of the UK's highest rated and fully licensed taxi drivers.
Use code: GETTGREEN for £10 off your first ride
> Earn even more coupons
Invite your friends and earn ride coupons for each new friend that uses your referral code.
> Highest Rated Drivers
Our licensed drivers are rated on average 4.8/5 stars by our riders.
> Beat the traffic
Use the privilege of bus lanes when riding in a black cab in Central London for quicker pick ups and journeys.
> Pre-book
Book a taxi for an immediate pickup or pre-book to ride later.
> Ride greener
Select a greener ride option - over 58% of black cabs on the Gett app are electric. We also offset 100% of CO2 emitted from all rides.
> Reliable ride for your business
Book and manage rides and expenses for your business on one platform.
Use code: GETTGREEN for £10 off your first ride
> Earn even more coupons
Invite your friends and earn ride coupons for each new friend that uses your referral code.
> Highest Rated Drivers
Our licensed drivers are rated on average 4.8/5 stars by our riders.
> Beat the traffic
Use the privilege of bus lanes when riding in a black cab in Central London for quicker pick ups and journeys.
> Pre-book
Book a taxi for an immediate pickup or pre-book to ride later.
> Ride greener
Select a greener ride option - over 58% of black cabs on the Gett app are electric. We also offset 100% of CO2 emitted from all rides.
> Reliable ride for your business
Book and manage rides and expenses for your business on one platform.
Kontaktoplysninger
London, Edinburgh, Coventry, Glasgow, Reading, Bournemouth, Manchester..., Storbritannien
- customercare.uk@gett.com
- gett.com
4,3
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 98 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Gett app for Black Taxis
Easy to use app picked up within 2 minutes and also had a call from the driver to say let us know where he was.
Excellent service all around!!
21. februar 2026
Besvarelse fra Gett UK
Dear Ian,
Thank you so much for the fantastic feedback.
It’s great to hear that your experience with the app was so seamless. A pickup within just two minutes is exactly what we aim for, and it's great to know the driver went the extra mile by calling to coordinate with you. That kind of proactive service is what makes the Black Cab experience so reliable.
We look forward to welcoming you back on board soon for another excellent journey.
Best regards,
John Mc
Gett UK
Besvarelse fra Gett UK
Dear Derek,
Thank you for taking the time to leave such a positive review.
I am delighted to hear that you experienced good service and that your driver was both friendly and on time. We aim to provide a consistently professional and welcoming experience for all our passengers, and it’s great to know we met your expectations.
We look forward to seeing you on board again soon!
Best regards,
John Mc
Gett UK
Excellent service
23. februar 2026
Besvarelse fra Gett UK
Dear Yahya,
Thank you so much for the five-star review.
We are thrilled to hear that you had an excellent service experience with us. Providing a professional and high-quality experience is exactly what we aim for on every journey.
We look forward to welcoming you back on board soon.
Best regards,
John Mc
Gett UK
Besvarelse fra Gett UK
Dear Aysha,
Thank you for your feedback.
I am sorry to hear that the fare for your journey was more expensive than anticipated. To clarify, Black Taxi charges are not set by Gett, they are regulated by a local authority-mandated meter. This meter calculates the fare based on both the trip distance and the time taken.
While metered fares can sometimes be higher than fixed-rate alternatives, they reflect the professional expertise of our drivers and the premium service standards we provide. We hope the quality and reliability of your journey made the difference.
We look forward to welcoming you back on board soon.
Best regards,
John Mc
Gett UK
Best for Reading
Great ride hailing app, no uber in reading so black cabs work well, using the bus lanes they get you there on time
19. februar 2026
Besvarelse fra Gett UK
Dear Johnny,
Thank you for the fantastic feedback.
I am so pleased to hear that Gett is your go-to ride-hailing app in Reading. We’re glad we can provide a reliable way for you to get around, especially when other options might be limited.
Black Taxi drivers take great pride in their punctuality and expertise, using their knowledge of the local area to ensure you reach your destination on time. It’s wonderful to know we’re hitting the mark for you.
We look forward to seeing you back on board for another smooth trip soon!
Best regards,
John Mc
Gett UK
Taxi service is fast and timely.
19. februar 2026
Besvarelse fra Gett UK
Dear Jack
Thank you for the kind review.
I am delighted to hear that you found our taxi service to be fast and timely. Getting our passengers to their destinations promptly is a top priority.
We look forward to seeing you back on board soon.
Best regards,
John Mc
Gett UK
Helpful and polite drivers
Helpful and polite drivers. Very fair price.
Made a time-pressured visit to London a delight.
15. februar 2026
Besvarelse fra Gett UK
Dear CM,
Thank you so much for your kind words.
I am delighted to hear that our professional drivers helped make your "time-pressured" visit to London a delight. We know how stressful navigating the city can be when you’re in a rush, so providing a helpful, polite, and efficient service is always our top priority.
It is also great to know that you felt the pricing was very fair. We aim to combine the premium standards of the Black Cab trade with modern value and convenience.
We look forward to welcoming you back on board for your next trip to the city.
Best regards,
John Mc
Gett UK
Great offering but Taxis are not always…
Great offering but Taxis are not always available or take longer than those driving on the streets. Sometimes it has been quicker to flat a taxi on the road than to wait for the Gett Taxi
16. februar 2026
Besvarelse fra Gett UK
Dear Imran,
Thank you for taking the time to share your feedback with us.
I can certainly understand your perspective that sometimes flagging a passing cab can feel quicker when one is right in front of you.
In Central London, we aim for an average arrival time of 4 minutes, so I am sorry if this hasn't been your experience lately. While our drivers do their absolute best to reach you quickly, external factors such as heavy traffic, rush hours, or inclement weather can affect arrival times.
The main benefit of using the Gett app is the peace of mind that comes with a confirmed booking, live tracking, and the convenience of a cashless journey. We are constantly working to increase driver availability across the city to ensure our wait times remain as competitive as possible.
We hope to see you back on board soon for a smooth, efficient trip.
Best regards,
John Mc
Gett UK
Dog friendly taxi.
Taxi arrived quickly friendly driver who was happy to take my dog as well.
13. februar 2026
Besvarelse fra Gett UK
Dear Linda,
Thank you for the fantastic review.
I am so glad to hear that your taxi arrived so quickly and that your driver was both friendly and accommodating. We know how important it is for many of our passengers to be able to travel with their four-legged friends, so I’m really pleased your driver was happy to help.
We look forward to welcoming you (and your dog!) back on board soon.
Best regards,
John Mc
Gett UK
Driver was so helpful
The driver was fantastic I wish I had his name my mother had, had a fall and I had a 3 year old in a buggy he was so helpful im beyond grateful
14. februar 2026
Besvarelse fra Gett UK
Dear Zoe,
Thank you so much for sharingyour feedback with us.
I am so sorry to hear about your mother’s fall. That sounds like a very stressful situation to be in, especially with a three-year-old in tow. It is truly heartening to know that your driver, “Mark”, went above and beyond to be helpful and supportive.
Professionalism and genuine care for our passengers are at the heart of the Black Cab trade, and I am glad Mark provided that extra bit of help when you needed it most.
We wish your mother a very speedy recovery.
Best regards,
John Mc
Gett UK
The driver was on time and the trip was…
The driver was on time and the trip was safe.
12. februar 2026
Besvarelse fra Gett UK
Dear Natalia,
Thank you for your feedback.
I am delighted to hear that your driver arrived on time and that you felt safe throughout your journey. Our professional drivers are committed to providing a safe and punctual service for every passenger, and I'm glad we met your expectations.
We look forward to seeing you back on board in the near future.
Best regards,
John Mc
Gett UK
First time to use the app
First time to use the app, the taxi driver was quick and efficient, especially I had incorrect info for picking us up.
12. februar 2026
Besvarelse fra Gett UK
Dear Angela,
Thank you so much for your kind feedback.
I am so pleased to hear that your first time using the app was such a success. It is great to know that your driver was quick and efficient, especially in handling the pickup details. Our professional drivers take great pride in their flexibility and their ability to navigate the city smoothly, even when plans need to be adjusted.
We look forward to welcoming you back on board soon.
Best regards,
John Mc
Gett UK
Besvarelse fra Gett UK
Dear Mr R Mantle,
Thank you for the feedback.
I am delighted to hear that you’ve had a positive experience and that our drivers are always on time. Providing reliable, punctual service is what we strive for on every journey.
We look forward to seeing you on board again soon.
Best regards,
John Mc
Gett UK
Fantastic service and the driver!!
Fantastic service and the driver!!! However the Gett up needs updating as I’m trying to change my debit card details on there and it keeps saying that the payment has not come through.
12. februar 2026
Besvarelse fra Gett UK
Dear Mr G Davies,
Thank you so much for the fantastic feedback.
I’m thrilled to hear you were so impressed with the service and your driver. I'll be sure to share your kind words.
I am very sorry to hear you're having trouble updating your debit card details. This can sometimes happen if there is an issue with bank authentication (3D Secure). I have asked one of the team to reach you, or alternatively, our UK-based Customer Experience team is directly available through the 24/7 app chat.
We look forward to seeing you back on board soon.
Best regards,
John Mc
Gett UK
Incompetent drivers left waiting in the rain with a baby
Incompetent drivers, horrible customer service. Do not book particularly if you have a child
12. februar 2026
Besvarelse fra Gett UK
Dear Sadia, Thank you for sharing your feedback. We were sorry to hear about the frustration caused during your recent journey, especially as we understand you were travelling with a baby. We have carried out a full internal review of both bookings and can see that for these on-demand requests, a driver arrived within seven minutes. While we understand your concern regarding the driver’s initial direction of travel, we can see the driver was able to reach your pick-up location and complete the journey for you. As the service was fulfilled within our expected timeframes for immediate bookings, we are unable to offer further compensation, but we have documented your comments for our internal records.
Best regards,
Daniel G
Gett UK
We only book with Gett and highly recommend them
We booked with Gett as we always do, because my Mum needed to go to Cromwell Hospital. We usually book with Gett when my Dad needs to go to hospital too. It has always been a really good experience, but today, was absolutely exceptional. We had Teddy and he had a VTO, he was so kind, courteous and extremely helpful. We highly recommend Gett and we highly recommend Teddy. He is an excellent driver and my Mum and I would like to sincerely thank him for his kindness.
11. februar 2026
Uopfordret anmeldelse
Besvarelse fra Gett UK
Dear Mrs Fernandes, thank you so much for your lovely review. It is wonderful to hear that Teddy provided such an exceptional experience for you and your mother during your trip to Cromwell Hospital. We are very proud to have drivers like Teddy who go above and beyond with their kindness and courtesy. I will make sure your thanks are passed on to him personally.
Best regards,
Daniel G
Gett UK
At hospital outside entrance with new…
At hospital outside entrance with new born baby, and taxi driver cancelled the trip on us during rush hour, despite having spoken on the phone
9. februar 2026
Besvarelse fra Gett UK
Dear Nick, I was incredibly sorry to read about your experience. To have a journey cancelled while at a hospital with a newborn baby is completely unacceptable and not the standard of service we expect from drivers on our platform. I would like to investigate this as a priority. Please could you contact our support team directly or provide your booking ID so we can look into why this happened during such a critical time.
Best regards,
Daniel G
Gett UK
Great app for booking a Black cab…
Easy to book and pay for a Black cab when you need one.
27. januar 2026
Besvarelse fra Gett UK
Hi Marc, thank you for the kind review. It is great to know that you find the process of ordering and paying for a black cab so straightforward. We aim to make every journey as seamless as possible and we are glad we could be there when you needed us.
Kind regards,
Daniel G
Gett UK
Excellent Driver
The kindness and friendliness of the Driver was superb.
4. februar 2026
Uopfordret anmeldelse
Besvarelse fra Gett UK
Hi Mr Datoo, thank you for your wonderful feedback. We are pleased to hear that you experienced such superb kindness and friendliness from your driver. Our team prides itself on providing a welcoming environment for every passenger and we look forward to seeing you on board again soon.
Best regards,
Daniel G
Gett UK
No Fuss No Worries
Easy to prebook or order at the time drivers helpful and courteous and very prompt if booked or ordered for immediate journeys easy to pay no fuss no worries
7. februar 2026
Besvarelse fra Gett UK
Dear Lynda, thank you for your kind review. We are pleased to hear that you find both our pre-booking and immediate booking options so reliable. It is wonderful to know that our drivers provided a helpful and courteous service, and that the payment process was seamless for you. We aim to provide a journey with no worries and we look forward to seeing you again.
Best regards,
Daniel G
Gett UK
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.