Placed an order and never received shipping information or updates. When I attempted to reach out via Instagram and email I was completely ignored. I was only able to receive my money after initiating... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
buyer from germany here - would give 0 stars if i had to. they made me a personal discount code as i had missed the summer sale window, bought a pair of boots which did not arrive after the 12 week wi... Se mere
I purchased the brown snake skin boots over a year ago and spent $850!!! Never received shipping confirmation and never obtained my shoes!! Terrible customer service and terrible experience!! The fact... Se mere
Quick shipping speed. Love the new style of the Enzo and quality of the suede. Great feeling walking the streets of NYC with shoes that people gawk at (especially women), good conversation starters... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
A brand based between England and Italy, built on the concept of combining classic Italian traditions, whilst celebrating the authentic, laid-back feel of early American rock ‘n’ roll culture.
Kontaktoplysninger
Storbritannien
- support@fromthefirst.com
- fromthefirst.com
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Ordered and received my boots within 2…
Ordered and received my boots within 2 days to NY fantastic service! The quality is unreal, and they’re the most comfortable boots I’ve ever owned.
order never shipped out
It has now been 10 months since I placed my order, and I am still waiting for it to be delivered. It is totally scammed
These boots creams luxury
These boots creams luxury. Highly recommend fromthefirst
DO NOT BUY FROM THIS COMPANY!!
Order on the 27/09/2024 from stock - today it is the 26/09/2025 and I still haven't received my boots.
I have sent +30 emails but no a single reply.
So now I am left with no boots and less bucks.
DO NOT BUY FROM THIS COMPANY - YOU WILL LOOSE YOUR MONEY!!
Definitely got scammed by this company
Definitely got scammed by this company. Ordered a boots many months ago, wrote emails, sent a DM and even tried commenting on their posts (they restricted my account by the way so other users can’t see it), no response no nothing. I’m already trying to collaborate with my bank to get my money back, I wonder how are they still running? Can we all do our part and report them as scam and fraudulent on Instagram so their page can stop running? It pisses me off how I’m seeing their ads appearing on my feed… This got to stop…
Fast shipping and the backpack quality…
Fast shipping and the backpack quality is truly perfect. The quality is unmatched, even better than my Saint Laurent one.
Absolutely no customer service
Ordered a pair of boots over four month ago, after being told it would be 12 weeks. Customer service has never answered a single email. The website has no phone number or address, making it impossible to communicate any other way.
I believed I've been scammed and I'm out a lot of money.
Love boots but haven’t received new orders
Love these boots. Ordered and paid for 3 other pairs including the red grey and black but haven’t received nor gotten response. One order was $1800 for two pair and have heard nothing since March. The owner has always been responsive but on these 3 pair heard nothing. About $2300 worth of shoes.
absolut terrible experience
absolut terrible experience. ordered boots, waiting whole 6 months and they still did not arrive. gladly i paid with paypapl so i could get my money back.
the support is also worst than terrible. never got an answer, needed to bag to get any info on what happens with the order. will never never buy anything again from this brand.
They are still running ads. This got to stop! They are scamming people for a lot of money!!
It's a brand you can't trust
I complained about sending the wrong product and your company acknowledged the mistake, so I emailed twice about the exchange or refund, but I couldn't get a response. It's an unreliable brand and I don't want to recommend it to people around me.
Never received my order.
Never received my order. I've tried contacting them these past 9 months regarding the order and to at least get my money back, and they never once replied. Very disappointed.
I really like my purchase
I really like my purchase. The comfort is good for a boot. The material and craftsmanship is A1. I would buy another pair
I like the style and the design
I like the style and the design, however sizing is off. I purchased a size 43 and it is more like a size 44.
Awful experience
I bought a pair of boots last year, to this day I haven't received my order, neither any answer from the customer service.
My pre-order took a bit longer than…
My pre-order took a bit longer than expected, but wow—so worth it!
Wasn’t sure what to expect buying on…
Wasn’t sure what to expect buying on sale for 50% off, but I’m blown away. The boots arrived quickly and the quality is top-notch. I’d gladly pay full price next time.
The customer service doesn't answer
The customer service doesn't answer for months. Still haven't received an answer about a problem with our order. Feels unsatisfying since the products aren't exactly cheap.
Still not delivered
I ordered my boots on September 23, 2024, and they still haven’t arrived. The website stated that they would be delivered within 12 weeks. At first, customer support ignored my messages and emails, even though I contacted them multiple times. To this day, I have not received any response or delivery confirmation.
We’re now at October 10th, 2025, and the boots I ordered still haven’t arrived. No response or update from you at all — I’m really disappointed.
I placed an order November of 2024
I placed an order November of 2024. It said to be delivered by 12 weeks. I understand delays in production can happen. However, I have yet to receive the product to date or any response to my emails or messenger follow up for status updates.
They were great at communicating when you’re purchasing with sizing but now I have heard nothing from this company.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.








