Fired Earth in Harrogate, Lola and her team helped me to decide on tiles for a small cloak room splash back which would make a statement ….their patience, expert technical and design knowledge, all wi... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Avoid. This company have taken money for an order 4 weeks ago for some ceramic tile beading ordered for a log burner. No such order has arrived. They have taken payment and I emailed the customer orde... Se mere
Virksomheden har svaret
Thank you very much to Brett from the Islington team. Brett was super helpful, friendly and informative when we went into the Islington branch to look at the tiles we found online. He discussed diff... Se mere
Virksomheden har svaret
We have relied on Charlotte and her team @ Fired Earth Chester for over 3 years now and have never once found the service extended anything other than terrific. They are knowledgeable, amazingly frien... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
The company began in an Oxfordshire farmyard in the early 1980s, selling terracotta floor tiles at a time when they were relatively unknown by the British public and weren’t available in tile shops. They proved hugely popular, and we opened a small London showroom selling just six different tiles. Customers began requesting glazed wall tiles to complement their terracotta floors and we sourced a small selection of other glazed tiles and put together a brochure covering our entire offering. By the mid 1990s, the company had grown from its humble beginnings on an Oxfordshire farm to having a number of showrooms in London and across the country. Today, we have 26 showrooms in the UK and expect to add two more in the coming year, including a brand-new destination store on New Kings Road in London. Our aim has always been to offer products produced with authenticity, creativity and style, and where possible both handmade and produced as close to home as we can manage. The UK Ceramics Industry has a long tradition and it is one we are keen to support. Having said that, where we spot a tile on our travels that is too beautiful to resist, we do of course secure it exclusively for our customers, many of whom are second generation fans of Fired Earth and its products. Decorating and design have become entrenched in the national mind not just as the preserve of the super wealthy, but as a way to create homes for ourselves and our families that reflect how we like to live today. At Fired Earth we like to think that although it may not be every day our customers choose to redecorate (although our paint does allow for just that level of obsession), we have identified the right looks and styles that feel perfect no matter what the style or age of property. Our website has grown too and now offers almost all of our collections to browse and buy online and shows stunning room sets and great design ideas to help inspire you.
Kontaktoplysninger
Twyford Mill, OX17 3SX, Banbury, Storbritannien
- 01295814280
- customercare@firedearth.com
- firedearth.com
4,4
Fremragende
3 t anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great packing
I was nervous about having boxes of tiles sent to me through a parcel-carrier. I needn’t have been. These were so well packed they could have been dropped from the the truck to the floor and not suffered any damage. Really nice job, not one tile received broken or even chipped.
17. august 2025
Besvarelse fra Fired Earth
Thank you so much for your review.
It is great to hear that you were pleased with how well packaged your tiles were - this is something we try to always ensure happens to avoid any breakages. We hope to see you again soon.
Great team
Great team, really helpful with choosing bathroom tiles for my new house. I had an idea of colours and the store had so many gorgeous tiles to choose from, the staff made the process super easy, they really did go above and beyond to help!
20. september 2025
Uopfordret anmeldelse
Besvarelse fra Fired Earth
Thank you so much for writing a kind review.
We are so pleased to hear that our lovely Bristol showroom made the process so smooth for you and really went above and beyond - that is so lovely to hear. We hope you enjoy your new bathroom in your new home. We hope to see you again soon.
Fast efficient service for some tile…
Fast efficient service for some tile samples which arrived within a couple of days.
22. september 2025
Besvarelse fra Fired Earth
Thank you for your review, We’re so glad to hear! Hope to see you again soon.
Good experience and quality tiles
Good experience and quality tiles. We only wanted a very small order. Called the branch and they were able to order, and take payment remotely. Good contact, and seemed happy to help. Tiles look great and seem to be good quality. No issues and would use again
18. august 2025
Besvarelse fra Fired Earth
Thank you for your kind review Nick. We are happy to hear it was a smooth service and that you like your tiles.
Paint is amazing!
Paint is amazing wouldn’t use any paint other than Fired Earth and worth the money!
17. august 2025
Besvarelse fra Fired Earth
Hi Susan, Thank you for your kind review.
Really exciting ! We’d love to see the finished room do tag us on Instagram @firedearthuktag
Aaron at the Adderbury store was…
Aaron at the Adderbury store was fantastic. He couldn’t be more helpful with our enquiry.
He sourced the additional tiles we needed within 24 hours averting a delay fitting the bathroom.
30. september 2025
Besvarelse fra Fired Earth
Thank you so much for taking the time to write a kind review. We are so pleased to hear that he was so helpful and sourced the tiles quickly for you - that's great. We will pass on your thanks to Aaron in our Adderbury showroom.
We hope to see you again soon.
Outstanding service as always
I sent Fired Earth a photograph of a room decorated around 10 years ago and asked if I could have help identifying the tiles we used as we had no record. Phill was extremely knowledgeable and immediately identified the tile range and shade which we will be needed to repair upcoming plumbing work we can now proceed with confidently without having to remove and replace the entire room.
18. september 2025
Besvarelse fra Fired Earth
Thank you so much for your kind review. We are so pleased to hear that Phill was able to assist and kindly identify the tiles for you- that's great news!
We will pass on your kind review to Phill and we hope to be able to help with future projects.
Besvarelse fra Fired Earth
Thank you for taking the time to write a review.
We are pleased to hear that you are happy with your sample pot of paint - we hope to see you again soon.
Amazing colour Tiles
I have just sent a review for some tiles we recently bought from you. I also had some tiles for our hall which we have had 20 years, then just after we had some expensive beautiful red tiles Togo around the red Aga, which were a complete match that still look amazing!! and yes the staff were so helpful can’t praise fired earth enough.
Gill
16. september 2025
Uopfordret anmeldelse
Besvarelse fra Fired Earth
Thank you so much for taking the time to write a lovely review. We are so pleased to hear that you love your tiles and that our staff were very helpful. We hope to see you again soon.
Besvarelse fra Fired Earth
Thank you for your comments. We appreciate you taking the time to write a review. We are on hand to help if you need any assistance.
I cannot leave a nice review as I have…
I cannot leave a nice review as I have yet to receive any goods! 🤷♂️
13. september 2025
Besvarelse fra Fired Earth
Good morning. Our online team have contacted you to confirm your address so that we can arrange a replacement as we are unsure if there is an issue with the address. Please can you look for their email.
My delivery came very quickly
My delivery came very quickly, including the extra paint I had to order. My decorator said it was really good paint to use, went on well with very little odour. The finish looks lovely, thank you.
9. august 2025
Besvarelse fra Fired Earth
Thank you for your kind review.
It is great to hear that your delivery arrived quickly and that you are pleased with your paint- it really is lovely quality paint. We hope to see you again soon.
This is my first experience with Fired…
This is my first experience with Fired Earth, and I couldn't be more satisfied. They promptly responded to my query, and my order was placed instantly. Excellent service and excellent staff. Thank you, Nadira.
22. september 2025
Uopfordret anmeldelse
Besvarelse fra Fired Earth
Thank you for taking the time to write a kind review.
We are so pleased to hear that your experience has been wonderful. We really pride ourselves on providing a smooth process and excellent customer service throughout. We will pass on your kind words to Nadira. We hope to see you again soon.
Purchase not been delivered
I can't offer more than 1 stars as I haven't received my purchase. Ordered online on September 10th it's now September 20th.
10. september 2025
Besvarelse fra Fired Earth
Please accept our apologies Neil, your order has been lost in the post. Our customer care team are reaching out to you to check all your details. We will get a replacement to you forthwith.
Fired Earth in Harrogate
Fired Earth in Harrogate, Lola and her team helped me to decide on tiles for a small cloak room splash back which would make a statement ….their patience, expert technical and design knowledge, all with a smile, went above expectations to ensure all was good and relaxed re the tiles. Their input helped me pull off creating something special with only few Fired Earth tiles…absolutely stunning result..a few quality tiles can make a big impact! Thank you x
15. september 2025
Uopfordret anmeldelse
Besvarelse fra Fired Earth
Hi Tim, we’re delighted to hear about your experience with us and will pass your thanks onto Lola & team at Harrogate Showroom. We hope to see you again soon.
Good…
Good colours.polish.cut.price.cut.finish.fits well.good delivery.quick.lovely packaging.
9. september 2025
Besvarelse fra Fired Earth
Thank you Virginia, we really appreciate your review.
Prompt delivery on samples requested…
Prompt delivery on samples requested and on tiles then chosen.
Tiles were good quality and well packed.
4. august 2025
Besvarelse fra Fired Earth
Thank you for the review. We are pleased to hear that you received good service.
Check out fired earth delivery costs
Check out fired earth delivery costs!
Especially as they have closed all stores within 50 miles of me
8. september 2025
Besvarelse fra Fired Earth
Good Morning Peter, sadly tiles are heavy and carriers do charge by weight. But you are always welcome to talk to a showroom to see if there is anything they can do.
Besvarelse fra Fired Earth
Thank you Mary for your kind words and for taking the time to write the review.
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