Fired Earth in Harrogate, Lola and her team helped me to decide on tiles for a small cloak room splash back which would make a statement ….their patience, expert technical and design knowledge, all wi... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Avoid. This company have taken money for an order 4 weeks ago for some ceramic tile beading ordered for a log burner. No such order has arrived. They have taken payment and I emailed the customer orde... Se mere
Virksomheden har svaret
Thank you very much to Brett from the Islington team. Brett was super helpful, friendly and informative when we went into the Islington branch to look at the tiles we found online. He discussed diff... Se mere
Virksomheden har svaret
We have relied on Charlotte and her team @ Fired Earth Chester for over 3 years now and have never once found the service extended anything other than terrific. They are knowledgeable, amazingly frien... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
The company began in an Oxfordshire farmyard in the early 1980s, selling terracotta floor tiles at a time when they were relatively unknown by the British public and weren’t available in tile shops. They proved hugely popular, and we opened a small London showroom selling just six different tiles. Customers began requesting glazed wall tiles to complement their terracotta floors and we sourced a small selection of other glazed tiles and put together a brochure covering our entire offering. By the mid 1990s, the company had grown from its humble beginnings on an Oxfordshire farm to having a number of showrooms in London and across the country. Today, we have 26 showrooms in the UK and expect to add two more in the coming year, including a brand-new destination store on New Kings Road in London. Our aim has always been to offer products produced with authenticity, creativity and style, and where possible both handmade and produced as close to home as we can manage. The UK Ceramics Industry has a long tradition and it is one we are keen to support. Having said that, where we spot a tile on our travels that is too beautiful to resist, we do of course secure it exclusively for our customers, many of whom are second generation fans of Fired Earth and its products. Decorating and design have become entrenched in the national mind not just as the preserve of the super wealthy, but as a way to create homes for ourselves and our families that reflect how we like to live today. At Fired Earth we like to think that although it may not be every day our customers choose to redecorate (although our paint does allow for just that level of obsession), we have identified the right looks and styles that feel perfect no matter what the style or age of property. Our website has grown too and now offers almost all of our collections to browse and buy online and shows stunning room sets and great design ideas to help inspire you.
Kontaktoplysninger
Twyford Mill, OX17 3SX, Banbury, Storbritannien
- 01295814280
- customercare@firedearth.com
- firedearth.com
4,4
Fremragende
3 t anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
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Excellent customer service!
Excellent customer service received by Marie and Jen. They both worked together to resolve an issue I had, offering professionalism, understanding, and a solution to customer satisfaction. Not only impressive products, but also exceptional customer service. Highly, highly recommend Fired Earth!
31. marts 2025
Uopfordret anmeldelse
Besvarelse fra Fired Earth
Thank you for leaving a lovely review. I am very happy that we managed to resolve things for you.
Magnificent
I want to thank Fired Earth.
I'd ordered 4 freebie tile samples:
Georgica Pond Polished.
Ramsbury Multi.
Onyx Green Polished.
Aegean Pink Marble.
I asked for them on the 17th March 2025 and they arrived on the 19th! They're all beautiful!
Very well done, 10/10 and 5 gold stars!
19. marts 2025
Uopfordret anmeldelse
Besvarelse fra Fired Earth
What a lovely review! Thank you crystal. We are pleased that you like the tiles.
Besvarelse fra Fired Earth
Thank you for taking the time to write a review.
We are so pleased to hear that you have received excellent and friendly customer service from us, something we really pride ourselves on providing to all customers. We hope to see you again soon.
problem soving
An error of mine led to parcelforce returning my delivery. The order was despatched once more with-out delay or fuss,exccellent service!
9. marts 2025
Besvarelse fra Fired Earth
Excellent news! Richard, we are pleased that you received your parcel. Thank you for your review.
Quality paint, great colour
Bought the Ultramarine Ashes emulsion. It arrived quicker than expected.
Only done a test on the wall, so have not used it for full coverage, but from the feel of the paint it is very good quality. One coat has given the section decent coverage, so I am hoping two will give a fully flat consistent finish.
The pigment itself is really nice...a sea green/sage green tone, really calming colour. This should work really well in our late victorian, high ceilinged lounge.
Very pleased at this stage
27. februar 2025
Besvarelse fra Fired Earth
Good morning, Thank you for leaving a lovely review. we are glad you like the paint.
Superb
Superb. Cheaper than buying through trade suppliers and the big warehouse. Free delivery within a few days. And, of course, the paint looks great.
1. marts 2025
Besvarelse fra Fired Earth
Thank you for taking the time to write a review.
We are pleased to hear of your experience and we are glad you are happy with your paint.
We hope to see you again soon!
Ludicrous delivery cost
They charged £50 delivery for £50 worth of tiles. Also refuse to accept returns of part orders.
28. februar 2025
Besvarelse fra Fired Earth
Hi Chris, Thank you for leaving a review of your recent experiences. The tiles you ordered were large format tiles consequently they had to be delivered on a pallet. The pallet delivery is charged on weight, with a minimum fee. We do not accept partial return of orders, this is advised at point of purchase. There are many reasons for this, not least of which is to discourage waste and encourage careful ordering from the start.
Great Customer Service!
The Customer Service at Fired Earth Darts Farm was fantastic. They went above and beyond to be helpful. The tiles we bought look great, and we’re looking forward to using the paint. I would highly recommend.
26. februar 2025
Besvarelse fra Fired Earth
Thank you Antony for your remarks about the Darts Farm team. Your comments have been passed on to them and the management team. We look forward to seeing you in the Showroom again soon.
Fired Earth paint is beautiful to use…
Fired Earth paint is beautiful to use and there are such lovely colours to choose from. Your website is easy to use, and the paint samples are generous. Our 5l tin of paint arrived thoughtfully packaged. We appreciate your service. Thank you so much. 🩷
21. februar 2025
Besvarelse fra Fired Earth
Thank you so much for the lovely review.
We are so glad you found the perfect paint colour and we hope to see you again soon.
Slow delivery and very poor paint…
Slow delivery and very poor paint opacity, unlike it used to be.
24. februar 2025
Besvarelse fra Fired Earth
Thank you for your review Tim. Please accept our apologies for the issues you encountered. Our customer care team have reached out to you regarding your paint order.
Managed to sort out a complicated…
Managed to sort out a complicated delivery to an address with no vehicular access- this, after I had made a mistake with my original order, only realising g it was going to the wrong address on the day my tiles were meant to be delivered! Impressive customer service from all involved ( and there were quite a few), rare to find, these days! Thank you to all involved with getting my delivery to Cornwall, rather than Oxford, and then having the courier carry them pack-by-pack up the alleyway. If it were possible, I’d give you all ten stars.
21. februar 2025
Besvarelse fra Fired Earth
Thank you for taking the time to write a review. We are so pleased to hear that you experienced impressive customer service and that your delivery arrived smoothly. We hope we can help you with future projects at home.
Extremely helpful staff
23. februar 2025
Besvarelse fra Fired Earth
Thank you for taking the time to write a review.
We are so pleased to hear of your experience with our Sherborne showroom.
We hope to be able to help you with future projects at home.
Besvarelse fra Fired Earth
Hi Kate, Thank you for your kind review. We look forward to seeing you again soon :)
Great service
Great service, very helpful staff at the Edinburgh branch, the tiles are spot on.
10. januar 2025
Besvarelse fra Fired Earth
Thank you for leaving a kind review. We are happy that you love your tiles.
Great quality product delivered really…
Great quality product delivered really quickly!
20. februar 2025
Besvarelse fra Fired Earth
Thank you for your review Marie. With 120 paint colours to choose from, we are glad you found one that you liked.
Quick delivery and really good packaging
19. februar 2025
Besvarelse fra Fired Earth
Thank you for the lovely review Miranda. We hope that you will shop with us again in the future.
Paint was ordered online and I was…
Paint was ordered online and I was informed of receipt of order promptly and efficiently. Order arrived before the day stated. Paint was very well packed and tins protected with customised spacers within the outside carton. Impressed!
14. februar 2025
Besvarelse fra Fired Earth
Hi Andy, Thank you for your kind review, we would love to see the finished room. Please do tag us on Instagram @firedearthuk
Besvarelse fra Fired Earth
Thank you for leaving a review Paul. We are pleased that you love the product and everything went smoothly.
Good quality materials but poor customer support
Delivery was very quick, however the stain protector spilled in the box presumably during transport. When I opened the box, the tiles and packing materials were wet, getting the fluid all over my hands and some unto my floor.
I notified Fired Earth and they have agreed to send me another bottle of the tile protector, but with no apology or concern for what had occurred. The lack of customer service is disappointing.
12. februar 2025
Besvarelse fra Fired Earth
My apologies Yvonne. It looks like one of the showrooms put a replacement order on for you but this information didn't reach our customer care team.
We are sorry for any inconvenience caused. If you do need further assistance. Please contact us at customercare@firedearth.com and we will assist you.
Sample tile
Sample tile was sent promptly and quality was very good. We made the order!
12. februar 2025
Besvarelse fra Fired Earth
Hi Anne, we are happy that you were so pleased with the sample that you ordered the tiles for your project. We hope you enjoy the tiles for many years to come.
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