It was so great to be able to speak to an actual person who was friendly and helpful, dealt with my query efficiently, and confirmed everything to me in an email. Such a refreshing change from having... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I made a mistake when ordering Dover Castle admission tickets online that had the wrong date. I emailed the address given for contact requesting help and received a timely response from Audrette alon... Se mere
Virksomheden har svaret
Called the customer service number to cancel our yearly membership. Ella was very friendly and helpful over the phone. The English heritage sites we have visited over the last years have been ama... Se mere
Virksomheden har svaret
I was delighted by the quick response from customer services when I contacted them with regard to a membership issue. I have just had the same issue with another membership, but that was only correcte... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
English Heritage cares for over 400 historic buildings, monuments and sites - from world-famous prehistoric sites to grand medieval castles, from Roman forts on the edges of the empire to a Cold War bunker. Through these, we bring the story of England to life for over 10 million people each year.
Kontaktoplysninger
Storbritannien
- english-heritage.org.uk
4,7
Fremragende
4 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Quick and easy request and very polite
Quick and easy request and very polite
13. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Lee, thanks for your review! We're so glad to hear that your request was handled efficiently and that you found our team to be polite.
Clare at English Heritage dealt with my…
Clare at English Heritage dealt with my query very helpfully and efficiently.
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Mike, Thank you for your kind feedback! We are delighted to hear that Clare was helpful with resolving your query. We truly appreciate you sharing your experience with us.
Very quick response to my email enquiry.
Very quick response to my email enquiry.
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Diane, Thank you for your review! We are pleased to hear that you experienced a quick response to your email inquiry. We appreciate your feedback.
Stonehenge
I tried to buy a group reservation for Stonehenge. I corresponded with the English Heritage for a few days and then I completed my reservation with the help of the agents from English Heritage. I am happy because I don;t need to worry about the tickets once I am there.
11. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Svetlana, thanks for your review! We're so glad to hear that our team was able to assist you with your group reservation for Stonehenge. We look forward to welcoming you.
Very pricey
Very pricey. The museum is the size of the average living room. It wasn't made clear to us that it included the priory as well.
4. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Sylivia, thank you for your review. We're sorry that you were unhappy with the price of your visit. We try to detail any pricing and additional information you may need to know on our website, but we apologise this wasn't made clear to you.
Using the live chat
Using the live chat, English Heritage was able to quickly resolve my issues with my membership.
11. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Matt, Thanks for your review! We're so pleased to hear that our live chat service was able to quickly resolve your membership issues. We appreciate you taking the time to share your positive experience.
Besvarelse fra English Heritage
Hi Simon, thanks for your review! We're glad that we could help you.
Answered my query quickly and fully.
Answered my query quickly and fully.
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Tony, Thank you for your review! We're delighted to hear that your query was answered quickly and fully. We appreciate your positive feedback.
Quick response from customer service
Quick response from customer service, helped with my enquiry. Thank you.
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Patrick, thanks for your review! We're so glad our customer service team could assist you with your inquiry. We appreciate your kind words!
VIP Experience Stonehenge
Booked the VIP Experience of Stonehenge on 2/7/2026 for our 44th Wedding Anniversary and a massive thankyou to Tom and Mark for making it an unforgettable experience. The bonus of having two guides for the group of 5 enables you to gain from the vast knowledge that is passed on from them as well as being able to have one on one conversations with them during the visit. I would highly recommend the VIP Experience and once again a big thank you to Tom and Mark.
Derek & Amanda
2. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Derek, thanks for your review! We are delighted to hear you had such a wonderful 44th Wedding Anniversary celebrating with our VIP Experience at Stonehenge. It is fantastic to know that our guides contributed to making your visit so memorable and that you appreciated their extensive knowledge and personal engagement. We truly value your high recommendation.
Lovely friendly chat very helpful in…
Lovely friendly chat very helpful in resolving my issue. Thank you
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Natasha, thanks for your review! We're so happy we could help resolve your issue. Thank you for your kind words!
Quick and efficient communication
Quick and efficient communication, brilliant service
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Jennifer, Thank you so much for your wonderful review! We are absolutely delighted to hear that you experienced such quick and efficient communication, and that you found our service to be brilliant. We truly appreciate your feedback!
Ellie at English Heritage was very…
Ellie at English Heritage was very helpful and easy to deal with regarding my request. 🙂
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Richard, Thanks for your review! We are so glad to hear that Ellie was helpful regarding your request. We appreciate you sharing your positive experience!
Walmer Castle in Kent - such a gem!
We visited Walmer Castle in Kent and Joined the Tudor Tour with Caroline.
It was fantastic and we visited parts of the castle not open to all.
Caroline was so interesting and knowledgeable. It was educatioal and entertaining too.
You must go!
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Kevin, Thank you for your wonderful review! We're so pleased to hear you had such a fantastic time on the Tudor Tour at Walmer Castle and enjoyed the special access. It's great to know our guide made the experience entertaining. We appreciate you sharing your positive feedback!
Renewal scam
Annoyingly trying to force you into renewal by sending you a card and saying the payment is due. Absolutely disgusting behaviour.
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Esteban, thank you for leaving a review. We're sorry that you're unhappy. We send the renewal card and letter in advance to give you time to let us know if you wish to continue or cancel with us. You are of course welcome to request a cancellation by contacting our customer services team at customers@eng;ish-heritage.org.uk or by using our live chat - ww.english-heritage.org.uk/about/contact-us-and-faqs/
Thank you again for letting us know your experience.
Superb *****
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi there, thanks for your review! We're so glad that we could help you.
Besvarelse fra English Heritage
Hi Nikki, Thanks for your review! We are so pleased to hear that you received a fast response. We appreciate your positive feedback.
Live chat for enquiries don't email
Well I only got one email reply but doing a live chat with Gabriella and she hopefully sorted my enquiry will have to wait for 14days but at least something is get done.
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi P Patel. thanks for your review! We appreciate you taking the time to share your experience. We are glad that Gabriella was able to assist you with your inquiry. We hope everything is resolved for you soon.
Help from team about issues with registration
I contacted the admin team about difficulties with registration and the response was prompt and helpful.
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Marta, Thanks for your review! We're so pleased to hear that our admin team provided a p helpful response regarding your registration difficulties. We appreciate your feedback!
Charlotte was extremely helpful
Charlotte was extremely helpful. She modified my ticket and sent the link right way.
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi C Owens, thanks for your review! We're so glad to hear that Charlotte was so helpful and able to assist you efficiently with your ticket modification. We appreciate you sharing your positive experience!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.