It was so great to be able to speak to an actual person who was friendly and helpful, dealt with my query efficiently, and confirmed everything to me in an email. Such a refreshing change from having... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I made a mistake when ordering Dover Castle admission tickets online that had the wrong date. I emailed the address given for contact requesting help and received a timely response from Audrette alon... Se mere
Virksomheden har svaret
Called the customer service number to cancel our yearly membership. Ella was very friendly and helpful over the phone. The English heritage sites we have visited over the last years have been ama... Se mere
Virksomheden har svaret
I was delighted by the quick response from customer services when I contacted them with regard to a membership issue. I have just had the same issue with another membership, but that was only correcte... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
English Heritage cares for over 400 historic buildings, monuments and sites - from world-famous prehistoric sites to grand medieval castles, from Roman forts on the edges of the empire to a Cold War bunker. Through these, we bring the story of England to life for over 10 million people each year.
Kontaktoplysninger
Storbritannien
- english-heritage.org.uk
4,7
Fremragende
4 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Membership number
I needed my number so I could get online straight away after joining. I got a quick and helpful response from Kalen.
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Ian, Thanks for your review! We're so glad to hear that you received a quick and helpful response from Kalen, allowing you to get online straight away. We appreciate you sharing your positive experience.
Quick reply
I had to contact English Heritage with regards to misplaced/lost membercards and they have sorted my replacements very quickly.
Thanks.
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Karen, thanks for your review! We're so pleased to hear that we could assist you quickly with your replacement member cards. Thank you for taking the time to share your experience.
Wonderful!!!
Wonderful!!!! thanks a lot for your kindness demonstrated helping me to solve my problem!!! I love youuuu !!!
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Maurizio, Thanks for your review! We're so happy we could help resolve your problem. We really appreciate your feedback.
Polite and friendly
Vicki was polite and friendly. She took the time to resolve my problem in a very professional manner.
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi S Wilde, Thanks for your review! We're so happy to hear that Vicki was friendly, and took the time to resolve your problem.
Speedy action and polite response
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Caroline, thank you for your review! It's great to hear we could help you and we truly appreciate your feedback.
Sam was very polite and caring during…
Sam was very polite and caring during my conversation with her yesterday when I paid my joining fee.
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Peter, Thanks for your review! We're so happy to hear that Sam was polite and caring during your conversation. We appreciate you sharing you sharing your experience.
Very efficient
Very efficient, handled my enquiry promptly. Very pleased with the service.
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Stephen, Thanks for your review! We're so pleased to hear that your enquiry was handled quickly. We appreciate your feedback about our service!
Always ready to help
Always ready to help The gateway to so many opportunities to learn more about our amazing country Thank you for all you do
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi James, thanks for your kind review! We are very glad you found us helpful and we hope to welcome you to our sites soon!
Audrette has been so very helpful
Audrette has been so very helpful, full of enthusiasm and very supportive, kind and polite.
Amazing employee you have there!!!
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Andreea, Thanks for your review! We're so happy to hear that Audrette was helpful and supportive. We appreciate you sharing your experience!
Very helpful.
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Ernest, thanks for your kind review. We're happy we could help you.
A prompt reply to my enquiry
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Mr Lloyd, thanks for your review! Happy that we could answer your query.
Lucinda was fantastic resolving my…
Lucinda was fantastic resolving my problem.
Perfect!!!!
Thank you!!!
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Ignacio, thanks for your kind review! It's great that Lucinda resolved your problem, thanks for letting us know!
I didn't have to wait too long and I…
I didn't have to wait too long and I got the answer quickly. Great.
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Paul, Thanks for your review! We're so happy to hear that you didn't have to wait long and that you received a quick answer. We appreciate your positive feedback!
Vailan was incredibly helpful
Vailan was incredibly helpful and got my account updated very quickly i was delighted with her help
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Rob, thanks for your review! We're really glad to hear how helpful Vailan was and appreciate you taking the time to share this with us.
prompt reply and prompt action
13. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Peter, Thank you for your review! We are so pleased to hear that you experienced a prompt reply and quick action from us. We appreciate your feedback.
I managed to get what i came for.
I managed to get what i came for.
Good result.
13. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi David, thanks for your review! We're happy to hear you found what you needed. We appreciate your positive feedback!
English Heritage cheating Art Fund members.
I am an Art Fund member. The Ranger’s House in Greenwich, operated by English Heritage has a dishonest website in that it fails to mention Art Fund Card holders can visit for free. All the other attractions in London which are free to visit for Art Fund members state this clearly on their own websites.
A very pleasant gentleman at the Ranger’s House admitted to me that their website was misleading and assured me that English Heritage would refund me the £27.50 I paid for the tickets as this problem had occurred before. English Heritage has nevertheless refused to refund the £27.50 even though the website is deliberately misleading. They are guilty of obtaining pecuniary advantage by deception which is unacceptable for any organisation, let alone a charity. In this busy world no one has time to check with the Art Fund website before going on to the Ranger’s House website to buy tickets. The Dickens Museum, the Foundling Museum etc all make it clear on their own websites that Art Fund Members can enter for free.
The poor response of English Heritage which was clearly drafted by AI is nonsense. The general public have no idea which organisations are funding English Heritage. If the Rangers House website refers to partner organisations then it must state who or which these partner organisations are otherwise it could be the British Legion, the Women’s Institute or Gays for Palestine. Who knows….
To also quote AI, ‘ticket pages for historical attractions should unequivocally make it clear who qualifies for free admission. Providing this information upfront builds trust, prevents frustration at the door and ensures eligible visitors can properly plan their visit. When free-entry criteria are hidden, potential visitors can often assume that the site is exclusively paid. A clear well- structured ‘Free entry and concessions’ section on a ticketing page ensures a seamless experience for all parties’. ‘Visitors need to know exactly which documents or IDs they must bring eg membership cards….’
I am awaiting the email address of the CEO of English Heritage from the latter in order to make a formal complaint about this sharp practice. It has not yet been forthcoming. I shall also be writing to the CEO of the Art Fund as it is clear that the Rangers House is accepting funding from the Art Fund but hiding the eligibility of Art Fund members for free entrance on their website. I have been told by the Ranger’s House themselves that I am not the first person to have been cheated in this way. All these Art Fund members paying unnecessarily to go to the Rangers House soon adds up to a tidy sum of money that should not have been received by English Heritage. Disgraceful.
English Heritage have now refunded the £27.50. Why they made such a song and dance about doing this is a mystery to me. The website of the Ranger’s House Greenwich needs to be changed pronto……!
24. maj 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Sue, thank you for leaving a review. We're sorry that you are unhappy and were unaware you could get free entry. We try to detail this on the booking process by highlighting that if you are part of a partner organisation, you can enter your promotions code at the checkout, and bring your membership card when you visit. This isn't widely advertised on our website as it should be included in your Art Fund Pass terms. We appreciate you taking the time to share your experience with us.
I love supporting English Heritage
I love supporting English Heritage. My son and I have created some lasting memories during our visits to Tintagel and Stonehenge over the last 12 months.
13. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Gary, thanks for your review! We're so happy to hear you and your son created lasting memories at our sites! Thank you for your wonderful support and kind words, we hope to welcome you back soon.
Besvarelse fra English Heritage
Hi Elizabeth, thanks for your review! We're really glad that we could help you.
Support was quite nice and provided the…
Support was quite nice and provided the help I needed in good time.
13. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Bernardo, thanks for your review! We're so happy to hear that our support team was able to provide the help you needed in good time. We appreciate your feedback!
Dette er Trustpilot
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