It was so great to be able to speak to an actual person who was friendly and helpful, dealt with my query efficiently, and confirmed everything to me in an email. Such a refreshing change from having... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I made a mistake when ordering Dover Castle admission tickets online that had the wrong date. I emailed the address given for contact requesting help and received a timely response from Audrette alon... Se mere
Virksomheden har svaret
Called the customer service number to cancel our yearly membership. Ella was very friendly and helpful over the phone. The English heritage sites we have visited over the last years have been ama... Se mere
Virksomheden har svaret
I was delighted by the quick response from customer services when I contacted them with regard to a membership issue. I have just had the same issue with another membership, but that was only correcte... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
English Heritage cares for over 400 historic buildings, monuments and sites - from world-famous prehistoric sites to grand medieval castles, from Roman forts on the edges of the empire to a Cold War bunker. Through these, we bring the story of England to life for over 10 million people each year.
Kontaktoplysninger
Storbritannien
- english-heritage.org.uk
4,6
Fremragende
4 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Details changed easily and efficiently…
Details changed easily and efficiently after my recent house move by customer service
17. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi there, thanks for your review! We're so glad to hear that our customer service team made updating your details after your move easy and efficient. We appreciate your positive feedback!
Great to speak to a human being
Great to speak to a human being for a change instead of having loop conversations with a robot.
17. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi there, thanks for your review! We're so glad we could help you. We always aim to provide a personal touch for our valued customers.
Change of mind after unexpected injury
Although after the instant acknowledgement of my query it did seem a while before I received a reply but I guess even I must be caught up in this " instant" world we now live in.
However I was dealt with politely and with a positive outcome so thank you.
16. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Terry, thanks for your review! We appreciate you taking the time to share your feedback.
we're glad that we were able to assist you and value your patience.
Helen was so helpful and answered all…
Helen was so helpful and answered all of my questions. We are so excited to visit Stonehenge and had been very nervous about timing coming directly from our flights. She put us at ease and now we can focus on the amazing time we will have seeing Stonehenge! Thank you so much!
16. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Kerrie, Thanks for your review! We're so happy to hear that Helen was able to put your mind at ease regarding your visit to Stonehenge. It's wonderful that you can now focus on enjoying your amazing experience!
I had a membership query which was…
I had a membership query which was answered promptly and in full. Top marks for service. Thank you
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi there, Thank you for your kind words! We're so pleased to hear that your membership query was answered quickly. We appreciate your feedback.
Besvarelse fra English Heritage
Hi there, thanks for your review! We're happy to have helped you. Thanks for letting us know your experience.
Visit to the UK from the USA
We are planning an extended visit to the UK. Coming from the USA, we requested information about obtaining an annual English Heritage membership and the materials we will need for our upcoming trip. Deborah quickly responded with all of the information we need and provided a very pleasant exchange with us. Thank you Deborah!
13. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Kris, thanks for your review! It's wonderful to hear that you had such a pleasant and helpful exchange! We're delighted that we could provide all the information you needed for your extended visit to the UK. We hope you have a fantastic trip!
Shocked to arrive at Hailes Abbey to…
Shocked to arrive at Hailes Abbey to find it closed and only open one weekend a month, even at the height of summer. Lots of UK and International visitors like us expecting to visit were disappointed, despite the presence of a member of staff who could have easily opened the site and museum. This site is directly on the Cotswold Way and in all the guidebooks. Surely it's possible to open such an important and accessible site during the summer months at least, especially as there was clear evidence that it's being maintained? Why spend the money on staff, maintenance and museum curation but not give access to visitors?
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi DB, thank you for leaving a review. We are sorry that we weren't able to welcome you to Hailes Abbey. This site is open on the first weekend of every month. We have tried to make this information available on our website - www.english-heritage.org.uk/visit/places/hailes-abbey/prices-and-opening-times/ But are sorry that you didn't see this before arriving. We hope to have the opportunity to welcome you for a great day out with us soon.
I contacted customer services regarding…
I contacted customer services regarding bereavement of my partner, and to ask if his membership could be changed to my adult daughter, so that I would be able to continue with my joint adult membership.
The request was dealt with very quickly, with confirmation that the change will likely take 10 - 14 working days.
I found the staff member to be caring and helpful.
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Jacqui, thanks for your review. We are truly sorry to hear about your loss. We appreciate you taking the time to share your positive experience with our customer service team during such a difficult time. We are glad we could assist you promptly.
Hannah was very Professional and…
Hannah was very Professional and helpful.
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Teresa, Thank you for your kind review! We are so pleased to hear that our Hannah was helpful during your experience. We appreciate your positive feedback.
I wasnt sure if I could get another car…
I wasnt sure if I could get another car sticker, but it was so quick and easy to sort one out. Not normally a fan of using on-line services.
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Julie, thanks for your review! We're glad to hear our online service made getting your car sticker quick and easy. We appreciate your feedback!
Membership number
I needed my number so I could get online straight away after joining. I got a quick and helpful response from Kalen.
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Ian, Thanks for your review! We're so glad to hear that you received a quick and helpful response from Kalen, allowing you to get online straight away. We appreciate you sharing your positive experience.
Quick reply
I had to contact English Heritage with regards to misplaced/lost membercards and they have sorted my replacements very quickly.
Thanks.
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Karen, thanks for your review! We're so pleased to hear that we could assist you quickly with your replacement member cards. Thank you for taking the time to share your experience.
Wonderful!!!
Wonderful!!!! thanks a lot for your kindness demonstrated helping me to solve my problem!!! I love youuuu !!!
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Maurizio, Thanks for your review! We're so happy we could help resolve your problem. We really appreciate your feedback.
Polite and friendly
Vicki was polite and friendly. She took the time to resolve my problem in a very professional manner.
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi S Wilde, Thanks for your review! We're so happy to hear that Vicki was friendly, and took the time to resolve your problem.
Speedy action and polite response
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Caroline, thank you for your review! It's great to hear we could help you and we truly appreciate your feedback.
Sam was very polite and caring during…
Sam was very polite and caring during my conversation with her yesterday when I paid my joining fee.
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Peter, Thanks for your review! We're so happy to hear that Sam was polite and caring during your conversation. We appreciate you sharing you sharing your experience.
Very efficient
Very efficient, handled my enquiry promptly. Very pleased with the service.
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Stephen, Thanks for your review! We're so pleased to hear that your enquiry was handled quickly. We appreciate your feedback about our service!
Always ready to help
Always ready to help The gateway to so many opportunities to learn more about our amazing country Thank you for all you do
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi James, thanks for your kind review! We are very glad you found us helpful and we hope to welcome you to our sites soon!
Audrette has been so very helpful
Audrette has been so very helpful, full of enthusiasm and very supportive, kind and polite.
Amazing employee you have there!!!
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Andreea, Thanks for your review! We're so happy to hear that Audrette was helpful and supportive. We appreciate you sharing your experience!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.