We had cause to contact English Heritage due to an administration detail. Our query was answered very quickly and changes made to our membership. We were delighted with both the reply to our questio... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I recently lost my membership card and contacted your help centre in Wiltshire. I spoke to avery nice lady who organised a replacement card for me. I told her we were going to South Wales shortly and... Se mere
Virksomheden har svaret
I made an error booking for the first time as a member. I emailed Customer Services and Jack was amazing. He corrected my booking and sorted out my issues - that were entirely of my own making. A grea... Se mere
Virksomheden har svaret
As Australians travelling in the UK we were upset to find we had left our member cards behind. An email request was promptly responded to, we have the necessary member numbers and can visit EH si... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
English Heritage cares for over 400 historic buildings, monuments and sites - from world-famous prehistoric sites to grand medieval castles, from Roman forts on the edges of the empire to a Cold War bunker. Through these, we bring the story of England to life for over 10 million people each year.
Kontaktoplysninger
Storbritannien
- english-heritage.org.uk
4,5
Fremragende
3 t anmeldelser
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Immediate and very helpful response
Immediate and very helpful response
13. maj 2026
Uopfordret anmeldelse
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Your email didn't answer my point.
12. maj 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi there, thank you for your review. We're sorry that we haven't addressed your point, please email us at customers@english-heritage.org.uk so we can look into this further. Thanks again,
We had cause to contact English…
We had cause to contact English Heritage due to an administration detail. Our query was answered very quickly and changes made to our membership.
We were delighted with both the reply to our questions and the speed of the action taken.
This was our first contact with customer care and we would have every confidence that any query would be dealt with quickly and efficiently in the future.
12. maj 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Kevin, thanks for your kind review! We're happy to hear that our team quickly resolved your query and updated your membership details. We appreciate you for sharing your positive experience.
Documentation problem solved immediately
Customer service solved window sticker msnufacturing problem
12. maj 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Peter, thanks for your review! We're happy to hear that our customer service team resolved the manufacturing problem. We appreciate your positive feedback and your business.
Renewal of lost membership card.
I recently lost my membership card and contacted your help centre in Wiltshire. I spoke to avery nice lady who organised a replacement card for me. I told her we were going to South Wales shortly and as we would not receive the card in time, so she sent me an email with proof of membership details. The email arrived within minutes. What a really helpful and prompt service.
12. maj 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Colin, thanks for your review! We're happy to hear that you had a positive experience with our help center. We appreciate your feedback regarding the prompt and helpful service you received in obtaining proof of membership. Thank you for sharing your experience.
It was replied real quick
It was replied real quick and I was able to cancel my membership online.
12. maj 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Sezin, thanks for your review! We're happy to hear that your cancellation was processed quickly and easily online. Thank you for your feedback; we appreciate it a lot.
Very kind and helpful
We received a very quick and kind support regarding our matter. It was very helpful, not including any irrelevant information or advertisement. We are really happy with their work!
12. maj 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Lina, thanks for your review! We're happy to hear that our support was quick, kind, and helpful in resolving your matter. Thank you for your positive feedback; we really appreciate it!
Prompt and friendly service when I made…
Prompt and friendly service when I made a mistake with booking my ticket. Excellent.
11. maj 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Anna, thanks for your review! We're happy to hear that you received prompt and friendly service when you made a booking error. Thank you for your excellent feedback!
I hadn’t received my 2025/27 Handbook
I hadn’t received my 2025/27 Handbook. Request by email was promptly replied to with a subsequent email confirmation of posting.
Very pleased with the service
11. maj 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Ian, thanks for your review! We're happy to hear that our email support promptly addressed the handbook request and confirmed its posting. We appreciate your positive feedback and are pleased with the service.
Renewal issue sorted
both Sam & Gabriella where very helpful sorting out a renewal issue. Many thanks to both
11. maj 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Pete, thanks for your review! We're happy to hear that you received helpful support with your renewal issue. We appreciate you taking the time to share your positive experience with us.
Really kind and professional attention
Really kind and professional attention! They resolved it perfectly straight away. Thanks! X
10. maj 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Matilde, thanks for your review! We're happy to hear that we were able to help you. Thanks for your positive feedback!
Prompt response and good result
Prompt response and good result! One email & everything's sorted! Top marks!
11. maj 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Mrs Deirdre Mullings, thanks for your review! We're happy that we could promptly resolve your issue. Thank you for your positive feedback; we appreciate it!
Excellent help and looking forward to visiting
We had some issues activating our gift membership but Sam was able to work it out for us. Very happy with the result and looking forward to our next visit!
11. maj 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Rob, thanks for your review! We're happy we could resolve the gift membership activation issues you experienced. We appreciate your patience, and we're looking forward to welcoming you back on your next visit!
Quick and professional response…
Quick and professional response following bereavement. Clear and empathetic.
11. maj 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi John, thanks for your review! We appreciate you taking the time to share your feedback. We are happy to know our response was quick and clear during this difficult time.
They sorted out my error … so grateful!
I made an error booking for the first time as a member. I emailed Customer Services and Jack was amazing. He corrected my booking and sorted out my issues - that were entirely of my own making. A great experience that matched that which we received from a member in Whitby who convinced us to join. All very positive experiences so far.
9. maj 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Mary, thanks for your review! We're happy to hear that Jack was able to assist you with your booking error. We appreciate you sharing your positive experience and are so glad you're enjoying your membership. Thanks for the feedback!
Friendly help from member services
Quick, easy and friendly help to get email address changed.
9. maj 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Terry, thanks for your review! We're happy to hear that we provided quick, easy, and friendly assistance while changing your email address. Thank you for your positive feedback!
Very customer focused service
Fast, professional and friendly service
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Julie, thanks for your review! We're happy to hear that you had a positive experience with our friendly service. Thank you for your feedback!
An excellent response
They responded to my request for help very quickly and have sorted my problem out. Excellent response.
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi P. Wheatley, thanks for your review! We appreciate you taking the time to share your feedback! We are so happy to hear that we responded quickly to your request and resolved the issue.
Did not address my concerns or problem
Did not address my concerns or problem, Just gave an answer that was not really a answer as I had already followed them steps. Ending it with glad I could help you even tho they have not helped me at all with my problem. A problem on their system caused the issue and now it seems it is me that has to chase the fix which at point of writing this I have not got.
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Joshua, thank you for your review. We're very sorry that your issue still has not been resolved. Pleased do email us on customers@english-heritage.org.uk stating this and we would be happy to look into this further for you. Thanks again for letting us know your experience.
A quick reply
A quick reply, but I don't understand why you cannot forward on to the relevant people in a different branch instead of saying it's not our department.
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Michael, thanks for your review. We appreciate your feedback and will make sure this is logged. Thanks again for letting us know your experience.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.