It was so great to be able to speak to an actual person who was friendly and helpful, dealt with my query efficiently, and confirmed everything to me in an email. Such a refreshing change from having... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I made a mistake when ordering Dover Castle admission tickets online that had the wrong date. I emailed the address given for contact requesting help and received a timely response from Audrette alon... Se mere
Virksomheden har svaret
Called the customer service number to cancel our yearly membership. Ella was very friendly and helpful over the phone. The English heritage sites we have visited over the last years have been ama... Se mere
Virksomheden har svaret
I was delighted by the quick response from customer services when I contacted them with regard to a membership issue. I have just had the same issue with another membership, but that was only correcte... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
English Heritage cares for over 400 historic buildings, monuments and sites - from world-famous prehistoric sites to grand medieval castles, from Roman forts on the edges of the empire to a Cold War bunker. Through these, we bring the story of England to life for over 10 million people each year.
Kontaktoplysninger
Storbritannien
- english-heritage.org.uk
4,6
Fremragende
3 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Live chat
Used live chat and it was quick and easy - issue sorted out with no fuss.
30. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Mrs Farr, Thanks for your review! We're so glad to hear that using live chat was a quick and easy experience for you, and that your issue was sorted out without any fuss. We appreciate your feedback!
It was easy to navigate to the correct…
It was easy to navigate to the correct area on the website and Jack was very helpful and efficient. A pleasure to deal with. Thank you.
30. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Martin, Thanks for your review! We're so happy to hear that navigating our website was easy and that our team member was helpful. We appreciate you sharing your positive experience!
Great customer service from Chelsea
Great customer service from Chelsea. Helped me with what I needed to fix.
30. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Sarah, Thank you for your wonderful review! We are so pleased to hear that Chelsea was able to provide you with the assistance you needed. We truly appreciate your kind feedback.
When you need a little help
The Customer Service team are really helpful, we have been members for 4 years and couldn't remember which emails we had used for the Members area. The live chat option was the most effective way to help us with the query and the Agent was really helpful and efficient.
We now ready to plan our road trip for the summer holidays!
30. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Kathryn, Thank you for your review! We're so glad to hear that our customer service team was so helpful in assisting you with your query, especially through the live chat option. We're thrilled you're ready to plan your summer road trip!
Complaints ignored
We purchased a Joint Membership after a 'Hard sell' on site and having not received a Parking Pass we've enquired and enquired, with on-site people saying that they can't issue parking passes but all emails / Complaint Forms are totally ignored, which is totally frustrating and quite frankly a disgrace!
We are refusing to pay additional parking fees when we've paid £149!
We've had no such problems with the National Trust where you receive 2 passes.
How on earth you can have such an issue with an organisation such as this is beyond us!
2. maj 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Richard, thank you for leaving a review. We're sorry that you've had trouble receiving your car stickers. Joint memberships should be issues with 1 sticker each. If you have filled in our complaints form, our customer experience team will get back to you as soon as possible. You are also welcome to email your complaint to customers@english-heritage.org.uk who can make sure this is passed onto the team.
Thank you again for letting us know your experience.
Saving our History
Looking after our Historic sites and making it easy for families to visit, explore and bring the past to life. Easy membership options and easy-going customer service
30. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Simon, Thank you for your wonderful review! We're so pleased to hear that you find it easy to visit our historic sites and are happy with our membership options. We appreciate your feedback!
Easy to access and quick communication…
Easy to access and quick communication of the sad death of my husband. All records amended and new card on the way. Could not ask more. Thank you.
30. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi there, thanks for your review. We are truly sorry for your loss and appreciate you taking the time to share your positive experience during such a difficult time. We are glad we could assist you efficiently.
Brilliant as always
Customer service was brilliant as always. Helped with my query quickly and efficiently. Would recommend
30. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Mrs Gemma Reeves-Brookes, Thanks for your review! We're so pleased to hear that our customer service could help you quickly. We appreciate you sharing this positive experience!
Helpful Chat
Quick service via the chat and I received the reply I wanted
30. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Mr Raymond Vice, thanks for your review! We're so glad to hear that our chat service was quick and that you received the reply you were looking for! We appreciate your feedback.
Quick response to replace my damaged…
Quick response to replace my damaged membership card and information given to allow access until card available.
27. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Mick, thanks for your review! We're so happy to hear we could quickly assist with your damaged membership card. Thank you for your kind words!
I was dealt with quickly and efficiently
I was dealt with quickly and efficiently
27. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi there, Thank you for your wonderful review! We are so pleased to hear that you had such a quick and efficient experience with us. We truly appreciate your feedback!
The assistant who helped with my query…
The assistant who helped with my query was excellent. It was an unusual query so she ensured that I knew what she was doing each step of the way whilst she looked into it. Great service.
29. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Phillip, Thank you for your wonderful review! We're so pleased to hear that our assistant provided such excellent service. We appreciate you sharing your experience.
The EH website gave easy access to live…
The EH website gave easy access to live chat. My query was dealt with efficiently, and sorted satisfactorily.
29. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Margaret, thanks for your review! We're glad to hear that our live chat provided easy access and that your query was handled efficiently. Thank you for your feedback!
Great and quick response
Great and quick response. Kind in communication. Good experience!!
29. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Ruben, Thanks for your review! We're so happy to hear that you had a good experience and received a quick and kind response. We appreciate your positive feedback!
I wanted to change our membership type…
I wanted to change our membership type and got to chat with Clare who was extremely helpful and polite. The issue was resolved in just a couple of minutes.
29. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Jorge, thanks for your review! We're so glad to hear that you had such a positive experience when changing your membership type. It's great to know that our team was able to assist you. We appreciate you sharing your feedback!
Great customer service
Really helpful and friendly customer service operator, able to quickly and politely deal with my query in a very satisfactory manner
29. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Susan, Thanks for your review! We're so happy to hear that our customer service was helpful and friendly. We appreciate you sharing this positive experience!
Slight problem quickly solved.
28. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Brian, thanks for your review. We're glad we could help!
Overseas Pass for UK Visitors - 9 and 16 day passes available
Living in Australia but enquired re our trip to UK in Sept 2026. We were interested in having an overseas pass to English Heritage sites and requested some advice re options. Within a couple of days we received the information we required. Very efficient, useful and courteous.
29. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Terry, Thank you for your wonderful review! We're so pleased to hear that we could provide you with the information you needed for your upcoming trip to the UK. We hope you have a fantastic time exploring the English Heritage sites!
Besvarelse fra English Heritage
Hi there, thanks for your review! We're truly happy to hear that you found our information helpful and informative. We appreciate your feedback!
Prompt and courteous on-line help
28. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Peter, thanks for your review! We're so glad our online support was helpful and efficient for you. We appreciate your kind words!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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