It was so great to be able to speak to an actual person who was friendly and helpful, dealt with my query efficiently, and confirmed everything to me in an email. Such a refreshing change from having... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I made a mistake when ordering Dover Castle admission tickets online that had the wrong date. I emailed the address given for contact requesting help and received a timely response from Audrette alon... Se mere
Virksomheden har svaret
Called the customer service number to cancel our yearly membership. Ella was very friendly and helpful over the phone. The English heritage sites we have visited over the last years have been ama... Se mere
Virksomheden har svaret
I was delighted by the quick response from customer services when I contacted them with regard to a membership issue. I have just had the same issue with another membership, but that was only correcte... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
English Heritage cares for over 400 historic buildings, monuments and sites - from world-famous prehistoric sites to grand medieval castles, from Roman forts on the edges of the empire to a Cold War bunker. Through these, we bring the story of England to life for over 10 million people each year.
Kontaktoplysninger
Storbritannien
- english-heritage.org.uk
4,6
Fremragende
4 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra English Heritage
Hi there, thanks for your review! We're truly happy to hear that you found our information helpful and informative. We appreciate your feedback!
Prompt and courteous on-line help
28. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Peter, thanks for your review! We're so glad our online support was helpful and efficient for you. We appreciate your kind words!
Good customer service
Joya was very fast and solving the issue and provided information about parking on sites that i wasnt aware of. issue was resolved straight away. very pleased with the chat
28. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi David, Thanks for your review! We're so happy to hear that Joya was able to quickly resolve your issue and provide helpful information. We appreciate you sharing your experience with us!
Ella was very polite and helpful.
28. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Eileen, Thank you for your wonderful review! We are so pleased to hear that Ella was polite and helpful during your experience. We appreciate your kind words!
I still cant get a 7 day pass
I still cant get a 7 day pass. I can't see which red button to press.
I phoned and spend 10 minuets on the phone only to get the same link. Which says to press the red button. Where is the red button???
28. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Miss Tucker, thank you for leaving a review. We're sorry that you are having issues online. So that we can help get this resolved, I have sent you a request for further information. I look forward to hearing from you.
great customer service to update our subscription
Our new membership cards came through, but we are now both pensioners, so the membership and price was wrong. I had a 'live chat' with Kemi, who quickly confirmed a few details, updated the system, arranged for new membership cards to be sent, and adjusted the membership fee.
27. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Graham, thanks for your review! We're glad we could assist with updating your membership to reflect your current status. We appreciate you reaching out to us.
English Heritage is Greate
English Heritage is Greate, they answered my questions and supported my requests for help and support.
27. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Alan, Thanks for your review! We are so pleased to hear that we were able to assist with your questions and provide the help you needed. We appreciate your kind words.
First class customer service
The query I raised was dealt with in a timely and professionally efficient manner. I could not have wished for better service. Thank you so much.
27. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Mike, Thanks for your review! We're so pleased to hear that your query was handled in such a timely manner. We truly appreciate your kind words and are delighted you had such a positive experience.
Very good service.
The phone was answered very quickly and my problem was solved efficiently, he was polite and well mannered.
27. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Christine, Thanks for your review! We're so happy to hear that your problem was solved. We appreciate you sharing your positive experience!
Very easy to access help and the member…
Very easy to access help and the member of staff Vicki was very helpful and friendly . Very efficient
27. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Stephanie, Thanks for your review! We're so happy to hear that Vicki was helpful and friendly, and that you found our service easy to access.
Besvarelse fra English Heritage
Hi Mr Paul Barrett, thanks for your review! It's great that you were happy with the service you received, thanks again for letting us know!
I spoke to Ella and she was polite and…
I spoke to Ella and she was polite and helpful.
27. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Hannah, thanks for your review! We're so glad Ella could help you and appreciate you letting us know your experience.
Easy to live chat to an Agent
25. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Ms Mary Laxton, thanks for your review! We're glad our live chat made things easy for you. We appreciate your feedback.
We had a last minute issue with our…
We had a last minute issue with our Stonehenge tour reservation for our upcoming trip to Great Britain. Many thanks to Ella from the Heritage team, who was very patient and attentive. She communicated clearly to ensure the problem was resolved to our complete satisfaction. Highly recommend!
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Natalie, thanks for your review! We're so glad to hear that Ella was able to assist you effectively with your last-minute reservation issue. It's wonderful to know that everything was resolved to your satisfaction for your upcoming trip!
Much easier using the chat than trying…
Much easier using the chat than trying to fight with the website portals.
24. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Carol, thanks for your review! We're glad we could help you using our live chat. Thanks for letting us know your experience.
Questions sorted via live chat in just…
Questions sorted via live chat in just 1 min. No waiting time, very straightforward and helpful
24. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Dear Mr Leung, Thanks for your review! We're so pleased to hear that your questions were sorted quickly and that you found our live chat service helpful.
Customer service is excellent
Customer service is excellent in relation to membership queries and guidance.
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Nicola, Thanks for your review! We're so happy to hear that you found our customer service excellent and you got the help you needed.
Quick response to query
My query was answered quickly and efficiently.
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Val, Thank you for your review! We are so happy to hear that your query was answered quickly. We appreciate your feedback!
Quick easy and dealt with professionally
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi kpbt, thanks for your review! We're pleased to hear that your experience with us was quick and easy. Thank you for your feedback!
Prompt response to my request
Consideration was made to the fact that we were unable to keep our membership due to ill health. My emails were responded to very quickly and very politely. I was extremely impressed with the professional way that my request was handled.
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Mrs Susan Gibbs, Thank you for your kind review. We're pleased to know that your request was handled professionally and efficiently.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.