It was so great to be able to speak to an actual person who was friendly and helpful, dealt with my query efficiently, and confirmed everything to me in an email. Such a refreshing change from having... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I made a mistake when ordering Dover Castle admission tickets online that had the wrong date. I emailed the address given for contact requesting help and received a timely response from Audrette alon... Se mere
Virksomheden har svaret
Called the customer service number to cancel our yearly membership. Ella was very friendly and helpful over the phone. The English heritage sites we have visited over the last years have been ama... Se mere
Virksomheden har svaret
I was delighted by the quick response from customer services when I contacted them with regard to a membership issue. I have just had the same issue with another membership, but that was only correcte... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
English Heritage cares for over 400 historic buildings, monuments and sites - from world-famous prehistoric sites to grand medieval castles, from Roman forts on the edges of the empire to a Cold War bunker. Through these, we bring the story of England to life for over 10 million people each year.
Kontaktoplysninger
Storbritannien
- english-heritage.org.uk
4,6
Fremragende
4 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Charlotte was extremely helpful
Charlotte was extremely helpful. She modified my ticket and sent the link right way.
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi C Owens, thanks for your review! We're so glad to hear that Charlotte was so helpful and able to assist you efficiently with your ticket modification. We appreciate you sharing your positive experience!
Clare was very helpful in sorting…
Clare was very helpful in sorting everything out very quickly
7. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Ms J Kilsby, Thanks for your review! We're so glad to hear that everything was sorted out very quickly and that you had such a positive experience.
A quick response to an email sent
A quick response to an email sent, and the problem was solved instantly. Thank you, Helen So.
7. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Alison, Thanks for your review! We're so happy to hear that we responded quickly to your email and were able to resolve your problem. We appreciate your feedback!
Always great staff and very polite
Always great staff and very polite. When I have contacted the English Heritage Office I have always recieved a quick and full reply. Also their sites are well looked after and their Cafes are clean and lovely food is served. I / we will carry on being Members.
Ken
7. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Ken, Thank you for your wonderful review! We are so pleased to hear that you usually have positive experiences with our staff and that our sites and cafes meet your expectations. We truly appreciate your continued support and hope to welcome you back to our sites soon.
I received a quick and polie answer but…
I received a quick and polie answer and they recognised an error with the website information. But did not actually answer the question i asked.
7. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Nicholas, thanks for your review! We appreciate you taking the time to share your experience with us.
Good customer service
Good customer service. Very helpful. Very family orientated. Much friendler than National Trust.
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Desmond, thanks for your review! We're so happy to hear you found our team helpful and our atmosphere family-oriented. We truly appreciate your kind words!
I picked the wrong date when making a…
I picked the wrong date when making a reservation. Their customer support was very responsive and were able to change my reservation quickly. Truly appreciate the quick turnaround.
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Gabriel, Thank you for your wonderful review! We're so pleased to hear that our customer support team was able to assist you quickly and efficiently with your reservation change. We appreciate your kind words.
Responded and resolved extremely…
Responded and resolved extremely quickly,
Thank you Ellie,
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Sharon, Thanks for your review! We're so happy to hear that we responded and resolved your issue extremely quickly. We appreciate your positive feedback!
I rang today to cancel a membership…
I rang today to cancel a membership that I bought as a present but someone had the same idea!
I contacted English Heritage who straight away cancelled my membership present and emailed to say it will be refunded within 28 days. Polite lady on the phone too. Thank you.
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Nina, thanks for your review! We're so happy to hear that we could assist you quickly and efficiently with your membership query. We appreciate you sharing your positive experience with us.
I contacted English heritage today…
I contacted English heritage today about a membership query it was sorted straight away first class thanks.
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Victor, Thank you for your kind review! We're so pleased to hear that your membership query was sorted out straight away. We truly appreciate you taking the time to share your positive experience with us.
Great service
I had to cancel my membership and I emailed them and cancellation was done with no fuss
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi HKS, thanks for your review! We're happy to hear that your membership cancellation was a smooth and fuss-free process for you. We appreciate your feedback.
I made a wrong booking needed to cancel…
I made a wrong booking needed to cancel it. That was done immediately.
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Rajaram, thanks for your kind review! We appreciate you letting us know about your experience with the booking cancellation. We are always here to help.
Good communications
Good communications, with quick and courteous reply from Ella
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Mr Douglas Winstone, Thanks for your review! We're so glad to hear that you experienced good communication and a quick reply. We appreciate you sharing your positive feedback.
Very pleased with customer service
Very pleased with customer service , quick to reply and sort our issue out
Well done again !!
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Peter, Thanks for your review! We're so pleased to hear that our customer service was quick to reply and resolve your issue. We appreciate your kind feedback!
Besvarelse fra English Heritage
Hi Ian, Thank you for your wonderful review! We're so pleased to hear that you experienced quick service. We truly appreciate your positive feedback.
Good customer service
Rebecca was friendly & courteous & dealt swiftly with our request to cancel our membership.
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Graham, thanks for your review! We're so glad to hear that Rebecca was friendly and efficient in assisting with your membership cancellation request. We appreciate you sharing your positive experience!
Brilliant inclusivity
Yesterday I took my deaf friend to a tour of Stonehenge in BSL (British Sign Language). I'm so grateful to English Heritage for their inclusivity and organising this tour. My friend had never visited before and knew very little about the history of Stonehenge, she was amazed to discover just how old and huge it is! The tour guides were both brilliant. As a hearing person I also found the whole experience very interesting. Thank you and well done English Heritage.
4. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Jill, thanks for your review! We are so pleased to hear about your wonderful experience at Stonehenge with the BSL tour! It truly warms us to know that your friend, and you, found the history and scale of the site so captivating. We are very grateful for your kind words about our inclusivity and our brilliant tour guides. Thank you for sharing your positive feedback; it means a great deal to us.
Rang Member Services on a Saturday…
Rang Member Services on a Saturday afternoon, call quickly answered, issue quickly dealt with by efficient member of staff with excellent customer skills. Action confirmed in minutes by email. Very good service.
4. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Mike, Thank you for your wonderful review! We're so pleased to hear that your call was answered quickly and that our team member provided efficient service with excellent customer skills. We appreciate your positive feedback!
Replied to my email
Replied to my email, regarding membership issue. Resolved issue efficiently. Great team.
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi Deb, Thanks for your review! We're so happy to hear that we resolved your membership issue efficiently and appreciate your kind words about our team.
Elliott gave a very quick and polite…
Elliott gave a very quick and polite response and matter dealt with quickly.
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra English Heritage
Hi VM, Thanks for your review! We are so glad that our response was quick and polite, and that the matter was dealt with efficiently. We appreciate your kind words!
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