The company itself is wonderful I would give it five stars. The widex hearing aid on the other hand could be better. They give you Bluetooth capability but yet the music you listen to is not up to par... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
When I got the price of my hearing aids from a local Audiologist I was in shock, $6800... I went on line and spoke to a Direct Hearing representative and was quoted $2700 for the exact same devices. I... Se mere
Service department knew quickly what my problem was- needed new wires. They were sent quickly- 2 for each ear, plus several new wax trap packages . There has to be some design problem for new wires... Se mere
Not sure which purchase is being inquired about here. So…. 1) hearing aid purchase through Trey was EASY and painless. Great guy, great help. 2). Order for #4 wires - longer than the 3s they cam... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Take advantage of the best prices, the best service and the best hearing aids money can buy. No “limited-time” offer is necessary for us to provide you with the best deal. Call today to save thousands on the world’s best hearing aids from Direct Hearing.
Kontaktoplysninger
5403 N Illinois Street, 62208, Fairview Heights, USA
- 8555054327
- help@directhearing.com
- directhearing.com
4,2
God
1 t anmeldelser
Har besvaret 82 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Ordering was easy as the salesperson…
Ordering was easy as the salesperson (Rachel) was patient and knowable. Pricing was attractive.
Hearing aides are everything that was promised.
Only negative feedback is it was impossible to get an estimate of when I would receive my purchase after waiting ten days.
24. oktober 2025
Besvarelse fra Direct Hearing
Thank you for your thoughtful review! We’re glad to hear that Rachel was patient and knowledgeable, that ordering was easy, and that you’re happy with both the pricing and the performance of your hearing aids.
We appreciate your feedback regarding delivery timing. Our standard delivery window is 7–10 business days, and we apologize if that was not communicated clearly or if the wait felt uncertain. Your feedback helps us improve how we set expectations and communicate order status moving forward.
Thank you again for your trust—we truly appreciate it and are always here if you need support.
No customer suppory
David will not return my call to initiate the cancellation process. No one will refund my purchase within the 45 day policy.
23. oktober 2025
Besvarelse fra Direct Hearing
Thank you for sharing your feedback. We would like to clarify that our team did make contact and the refund has been processed in accordance with our 45-day return policy. We apologize for any confusion or frustration you experienced during the cancellation process and understand how important timely communication is.
If you have any remaining questions or need confirmation details, please don’t hesitate to reach out to our customer service team—we’re happy to assist and ensure everything is fully resolved.
Besvarelse fra Direct Hearing
Thank you for your review! We’re glad to hear your hearing aid was repaired so efficiently and within a quick timeframe. We truly appreciate your feedback and are always here if you need anything.
Not great
Initial customer service was great but after trying to swap out to a different device I had a hell of a time getting hold of anyone.
22. oktober 2025
Besvarelse fra Direct Hearing
Thank you for your feedback. We’re glad to hear your initial experience with our customer service was positive, but we sincerely apologize for the difficulty you encountered when trying to reach us during the device exchange process. That is not the level of communication we strive to provide.
Your comments are important to us and have been shared with our team as we continue to improve responsiveness and follow-up. We appreciate you bringing this to our attention and the opportunity to do better.
The shipment of my hearing aids was…
The shipment of my hearing aids was lost so they had to start over and ship again.
20. november 2025
Besvarelse fra Direct Hearing
Thank you for your feedback. We’re sorry for the inconvenience caused by the shipment issue and appreciate your patience while we arranged a replacement shipment. While situations like this are uncommon, we’re glad we were able to quickly restart the process to ensure you received your hearing aids. Please don’t hesitate to reach out if you need any further assistance.
The people I spoke to were very helpful
The people I spoke to were very knowledgeable and explained everything clearly.
20. november 2025
Besvarelse fra Direct Hearing
Thank you for your feedback! We’re glad our team could provide clear explanations and helpful guidance. We truly appreciate your kind words!
—The Direct Hearing Team
Old fashioned service & quality products
Every person I spoke to was very helpful and knowledgeable. I felt the pricing was reasonable and better than most companies. I highly recommend Direct Hearing. My husband & I love or Widex hearing aides!
18. november 2025
Besvarelse fra Direct Hearing
Thank you so much for your wonderful review! We’re thrilled to hear that you experienced the kind of old-fashioned service and personal attention we’re proud to provide. It’s great to know that our team was helpful, knowledgeable, and able to offer pricing that felt fair and competitive.
We’re especially happy that you and your husband are loving your Widex hearing aids! If you ever need anything down the road, we’re always here to help.
Thank you for choosing Direct Hearing and for recommending us!
For spending almost 4K dollars, little after purchase service
For spending almost 4K dollars, I thought the tech person could have been more thorough. No followup. Just transferred an old hearing test (audiogram) to the newer 'similar' aids. Definitely wouldn't come rushing back for a test.
18. oktober 2025
Besvarelse fra Direct Hearing
We’re sorry to hear your experience didn’t meet your expectations. We aim to provide thorough support and follow-up after every purchase, and we apologize if this fell short in your case. Your feedback is valuable, and we’ll use it to improve our service moving forward.
—The Direct Hearing Team
The Best Online Hearing Aid Vendor
I have bought 2 pairs of hearing aids over 4 years from directhearing.com and had an excellent experience both times. Their pricing and service are great. Their remote tuning visit with a hearing aid specialist after purchase is really great and makes them better than any other online hearing aid vendor I have dealt with. Highly recommended!
12. november 2025
Uopfordret anmeldelse
Besvarelse fra Direct Hearing
Thank you so much for your loyal support and for taking the time to share your experience! We’re thrilled to hear that both of your purchases over the years have been excellent. Providing great pricing, attentive service, and expert remote tuning is something we take tremendous pride in, and it’s wonderful to know this has consistently made a difference for you.
We truly appreciate your recommendation and look forward to supporting you again whenever you need us!
Very responsive
Very responsive, starting at the point of contact. Their strong suit is hearing your concerns and getting to the answer quickly.
17. oktober 2025
Besvarelse fra Direct Hearing
Thank you for your thoughtful review! We’re glad to hear that our team’s responsiveness and attention to your concerns made a positive impact. Providing clear answers quickly is something we strive for with every customer interaction.
We appreciate you taking the time to share your experience and look forward to assisting you again in the future!
Great customer service
I had a defective receiver tube replaced in just a couple of days.
17. oktober 2025
Besvarelse fra Direct Hearing
Thank you for your review! We’re glad we could get your receiver tube replaced quickly and that you had a positive customer service experience. We’re always here to help keep your devices working their best.
We appreciate you choosing us!
Besvarelse fra Direct Hearing
Thank you for your review! We’re glad to hear that our team was easy to reach and prompt in assisting you. Providing reliable, responsive service is always our priority.
We appreciate you choosing us!
Prompt delivery of Phonak BUT...
Prompt delivery of Phonak aids. After trying and deciding not to keep them, it cost over $200 to send them back. Also a "stray" aid was subsequently sent, unauthorized, and caused me many phone calls and time to return. Still no explanation from company.
16. oktober 2025
Besvarelse fra Direct Hearing
Thank you for sharing your feedback. We’re glad your Phonak hearing aids were delivered promptly, and we’re sorry for the confusion during the return process.
To clarify, we do not charge a $200 return fee. Customers may choose to ship returns on their own, or we can provide a prepaid return label for $15. It appears the higher cost came from using your own shipping method.
Regarding the additional package you received, that was a mistake on our end, and we sincerely apologize for the inconvenience it caused. We appreciate your patience and the time you took to return it.
Thank you again for your feedback. We’re always working to improve and are here if you need any further assistance.
Good Experience
The hearing aids were delivered promptly and the on-line test and instruction time was very helpful.
I did previously have hearing aids through Costco and I do think prior experience is important if not necessary before buying another set on-line.
14. november 2025
Besvarelse fra Direct Hearing
Thank you for sharing your experience! We’re glad your hearing aids arrived promptly and that the online test and instructions were helpful. We agree that prior experience can be valuable, and we appreciate your thoughtful feedback.
—The Direct Hearing Team
I purchased Widex 330 hearing aids and…
I purchased Widex 330 hearing aids and am extremely happy with this product and the service I’ve received from Direct Hearing. Everyone I have talked to since my purchase have been very helpful, informative and supportive. Thank you very much!
12. november 2025
Besvarelse fra Direct Hearing
Thank you for your kind review! We’re thrilled to hear that you’re extremely happy with your Widex 330 hearing aids and the service you received from our team.
Providing helpful, informative, and supportive service is something we take pride in, and it’s wonderful to know that your experience reflected that.
We truly appreciate your trust in us and look forward to assisting you whenever you need us!
Handled the problem with the phonac…
Handled the problem with the phonac hearing aids quickly and Bobbi is great to work with.
10. november 2025
Besvarelse fra Direct Hearing
Thank you for your feedback! We’re glad we could resolve the issue with your Phonak hearing aids quickly, and we’ll be sure to pass along your kind words to Bobbi.
We appreciate your trust in us and are always here to help!
Simple process
Simple process - just needed my hearing test results. And the price was great !
7. august 2025
Besvarelse fra Direct Hearing
Thank you for your review! We’re glad to hear that the process was simple and that your hearing test results made everything easy. It’s great to know you were happy with the pricing as well.
We appreciate you choosing us!
Hopes Dashed!
I was hoping these hearing aids would be the godsend I was hoping for. Unfortunately the brand did not live up to their reputation. When ever I turn up the volume I can hear hissing. I still find myself asking for people to repeat themselves. They have not helped my tinnitus whatsoever. The best part is the blutooth. Calls are clear as a bell so is music. All in all not so much!
7. november 2025
Besvarelse fra Direct Hearing
Thank you for sharing your feedback. We’re sorry to hear that your hearing aids haven’t met your expectations in some areas, though we’re glad you’re enjoying the Bluetooth functionality.
We want to make sure your devices are optimized as best as possible. We encourage you to schedule a session with our specialists so we can adjust settings, troubleshoot the hissing, and discuss options for improving your experience. You can easily book an appointment using our online scheduler: Service Appointment.
We appreciate your feedback and the opportunity to help improve your hearing experience.
Besvarelse fra Direct Hearing
Thank you for your review! We’re glad to hear that our team was easy to talk to.
These are the second pair of hearing…
These are the second pair of hearing aid I have purchased from you the service has been second to none; very prompt and efficient. You quickly accommodated my initial fitting around my work schedule. Considering I am on the west coast and you are on the east coast it was very considerate. All that said your prices are extremely competitive. Thanks.
6. november 2025
Besvarelse fra Direct Hearing
Thank you for your kind review! We’re thrilled to hear that this is your second pair of hearing aids with us and that our service has met your expectations.
We always strive to accommodate schedules and provide prompt, efficient support, even across time zones. It’s great to know that our competitive pricing and attentive service made a difference for you.
We truly appreciate your continued trust in us!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.