The company itself is wonderful I would give it five stars. The widex hearing aid on the other hand could be better. They give you Bluetooth capability but yet the music you listen to is not up to par... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
When I got the price of my hearing aids from a local Audiologist I was in shock, $6800... I went on line and spoke to a Direct Hearing representative and was quoted $2700 for the exact same devices. I... Se mere
Service department knew quickly what my problem was- needed new wires. They were sent quickly- 2 for each ear, plus several new wax trap packages . There has to be some design problem for new wires... Se mere
Not sure which purchase is being inquired about here. So…. 1) hearing aid purchase through Trey was EASY and painless. Great guy, great help. 2). Order for #4 wires - longer than the 3s they cam... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Take advantage of the best prices, the best service and the best hearing aids money can buy. No “limited-time” offer is necessary for us to provide you with the best deal. Call today to save thousands on the world’s best hearing aids from Direct Hearing.
Kontaktoplysninger
5403 N Illinois Street, 62208, Fairview Heights, USA
- 8555054327
- help@directhearing.com
- directhearing.com
4,2
God
1 t anmeldelser
Har besvaret 82 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Direct Hearing
Thank you for your kind review! We’re glad to hear that our team was helpful and friendly.
We appreciate you choosing us!
Quick and professional
5. november 2025
Besvarelse fra Direct Hearing
Thank you for your review! We’re glad to hear that you found our service quick and professional.
We appreciate your trust in us!
Wow, these new phone act Hearing Aids are just absolutely the best
This is my second pair Hearing Aids I bought from Direct Hearing Aids. They do what they say and provide some of the best prices with the best support. I probably could’ve found them a little bit cheaper but with no support and that really is what we need. These new phone act Hearing Aids have really helped me with hearing people which I had pretty much given up on. Could use to the staff and a phone act for such a good set of Hearing Aids.
5. november 2025
Besvarelse fra Direct Hearing
Thank you so much for your wonderful review! We’re thrilled to hear that your new Phonak hearing aids are making such a positive difference in your daily life.
We completely agree—support is just as important as price, and we’re glad our team could provide the assistance you needed. It’s always rewarding to hear that our customers are able to reconnect with the people around them.
We truly appreciate your trust in us for your second pair of hearing aids!
The follow up from the audiologist is poor
The follow up from the audiologist is poor. After I received my hearing aids, I had my 1st phone appointment within a reasonable timeframe. At the end of the 1st appointment I was told I would be contacted for a 2nd appointment for adjustments. I’m still waiting and definitely need some adjustments. I can’t make an honest assessment on the hearing aids at this time because I need adjustments. I hope that I can give a 5 Star review on the quality of the hearing aids and audio service soon. I’m concerned that they are expanding the time to go past the "45 day" return period. TK
26. november 2025
Besvarelse fra Direct Hearing
Thank you for sharing your feedback! We’re glad to hear that your hearing aids have been helpful and that our support has made a difference.
If you’d like to schedule any adjustments or a follow-up appointment, you can easily do so using our online scheduler here: https://directhearing.com/pages/service-appointment.
We appreciate your trust in us and are always here to help!
Brought to my attention a better deal
Brought to my attention a better deal. Turns out that was what I thought I had ordered. So I changed to this order. So they saved me time. Also waited for me to get my hearing results to them. Price was excellent. Second time ordered from them. This order was for my spouse and it as first order was excellent.
4. november 2025
Besvarelse fra Direct Hearing
Thank you for your review! We’re glad we could help clarify your order and save you time. It’s wonderful to hear that both your order and your spouse’s order went smoothly, and that you were happy with the pricing.
We truly appreciate your continued trust in us and look forward to assisting you both in the future!
Five BIG stars for Direct Hearing
Five BIG stars for Direct Hearing. I had Starkey Genesys AI from Innovative Hearing. Then tried the Edge. Came to Direct Hearing for them, as the Innovative Hearing techs, while nice people, really had NO idea what they were doing. I ordered the Starkey Edge from Direct Hearing. They had them working better than my trial at Innovative, but I still got a fair amount of white noise. Next appointment a different tech tweaked them, and he also spoke very highly of the Phonak Infinio Sphere I90. The Starkey's were still frustrating, I reached out again, and ordered the Phonaks. Yes - the process took a few weeks. I checked in by email after the first few days and they responded, so my concern was documented. Then I waited patiently. The fact is they operated with total integrity. AND THE PHONAKS are FANTASTIC!! The Tech is brilliant (name withheld so you can't have him :-). Actually i don't know their policy on individual kudos). The entire staff has been professional and the result - I am a very happy customer. Highly Recommended.
15. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Direct Hearing
Thank you so much for your detailed and thoughtful review! We’re thrilled to hear that you’re happy with your Phonak Infinio Sphere I90 hearing aids and that our team was able to get everything working to your satisfaction.
We always strive to provide knowledgeable, professional, and patient support, and it’s wonderful to know that our integrity and dedication came through during your experience. We’ll be sure to pass along your kind words to our team—they’ll be delighted to hear it!
We truly appreciate your trust in us and your high recommendation. Thank you for choosing Direct Hearing!
Mostly Good - Sales and Pricing, not so good, customer support.
Good experience on website and speaking to sales. Decent prices (I saved $3k on the same hearing aids offered by local audiologist). Ordered and received my hearing aids quickly and safely. After-sale service was, however, substandard. It took 5 unanswered emails and 2 phone calls to get a receipt sent to me.
4. november 2025
Besvarelse fra Direct Hearing
Thank you for sharing your feedback. We’re glad to hear that your ordering experience and pricing met your expectations and that your hearing aids arrived safely.
We sincerely apologize for the delay in providing your receipt and understand how frustrating that must have been. Your experience highlights an area where we need to improve, and we’re taking steps to ensure timely responses to all after-sale inquiries.
We appreciate your patience and your feedback—it helps us serve our customers better.
no title
Unanswered email.
And, despite reassurances, you’re still calling me John, even though I’ve been told you’ve changed my name - no matter how many lists it’s on - to Jon.
3. oktober 2025
Besvarelse fra Direct Hearing
Thank you for bringing this to our attention, Jon. We sincerely apologize for continuing to address you incorrectly despite the update in our system. We’re reviewing our records to ensure your name is correctly reflected across all communications moving forward.
We also apologize for the unanswered email and any frustration it caused. Your feedback is important, and we’re taking steps to improve our follow-up process.
Thank you for your patience—we appreciate you bringing this to our attention and for giving us the opportunity to make it right.
Basically running a criminal enterprise. O
Be ware of making any purchase from these people. They are basically running a criminal enterprise, and I’ve got the reports to prove it. Placed an order for expedited 2 day shipping on 11/3/35 and was told on the 4th that they didn’t know when it would arrive. I cancelled, they sent me email indicating refund, and never processed the refund. Now I’m fighting with the credit card company to get the charge reversed.
8. november 2025
Uopfordret anmeldelse
Besvarelse fra Direct Hearing
We’re very sorry to hear about your experience and take these concerns seriously. We strive to provide accurate shipping information and timely refunds, and it appears we fell short in this instance.
We encourage you to reach out to our customer service team directly so we can investigate your order, ensure your refund is processed promptly, and address any remaining concerns. Our goal is always to resolve issues fairly and transparently.
We appreciate your feedback and the opportunity to make this right.
You didn't send me the wax guards I…
You didn't send me the wax guards I bought, but you charged my CC for them.
3. november 2025
Besvarelse fra Direct Hearing
Thank you for bringing this to our attention. We’re very sorry for the oversight regarding your wax guards. Please contact our customer service team so we can resolve this promptly, either by sending the wax guards or issuing a refund to your credit card.
We appreciate your patience and the opportunity to make this right.
Their prices and service are fantastic
Their prices are fantastic in comparison to our local hearing centers. At first I was skeptical about the online hearing test but it worked great and once the hearing aids were delivered they followed it up with a test administered through the hearing aids which fine tuned the entire process. I experienced great service all around. Very pleased
30. september 2025
Besvarelse fra Direct Hearing
Thank you for your wonderful review! We’re thrilled to hear that our pricing and service exceeded your expectations.
It’s great to know that the online hearing test and follow-up tuning helped fine-tune your hearing aids and made the process smooth and effective. We’re glad you had a positive experience and truly appreciate your trust in us!
Beware
Beware, if you are purchasing hearing aids accessories, such as Phonak TV Connectors, you cannot return them. This is true even if the item is defective. You may be able to buy at a good price, but you are stuck if upon receipt the item doesn't work. The "Service" manager will merely tell you to deal with the manufacturer. BTW, there is no warning that this company will not accept returns.
24. november 2025
Uopfordret anmeldelse
Besvarelse fra Direct Hearing
Thank you for your feedback. We’re sorry for any frustration you experienced with accessory returns. Our website clearly notes that accessories, including items like Phonak TV Connectors, are non-returnable, even if defective. You can verify this information directly on our site here: www.directhearing.com.
We appreciate you taking the time to share your experience, and your feedback helps us ensure our policies are as clear as possible.
The purchase was easy
The purchase was easy. The testing was simple and effective. Delivery was quicker than expected. The staff was cordial, knowledgeable and effective.
31. oktober 2025
Besvarelse fra Direct Hearing
Thank you for your kind feedback! We’re glad to hear your purchase and testing process went smoothly and that our team was able to provide helpful support. We truly appreciate your review!
—The Direct Hearing Team
The hearing aids are great!
The hearing aids are great!
The price and service can’t be beat!
The only issue is that I recommend an audiologist hearing test to set them for your needs.
Well worth the additional cost
29. september 2025
Besvarelse fra Direct Hearing
Thank you for your kind review! We’re delighted to hear that the purchase process was easy, the testing was effective, and your hearing aids arrived quickly.
It’s wonderful to know that our team provided knowledgeable and cordial support throughout your experience. We truly appreciate your trust in us!
The device has not arrived as of…
The device has not arrived as of November 20th. 7-14 business days is too long, improve your shipping!
30. oktober 2025
Besvarelse fra Direct Hearing
We’re sorry for any inconvenience and appreciate your understanding.
—The Direct Hearing Team
They did a bait & switch
When I purchase the hearing aids online there was an automatic discount, buy one get one free. They proceeded to send me a fake invoice telling me I had to pay for the second hearing aid and then when I called almost every day for 3 weeks they kept telling me they had to ask someone else about the deal. In the end they would not honor the special that was listed on my order and I had to file a dispute with my credit card company. And there was NO coupon code. If there was, all shopping carts would reject it saying it's expired. it was a BOGO advertised on your website and applied automatically. And if someone in the company forgot to take off the BOGO offer you're still required to honor it. Clearly covering an error or doing a bait and switch is not only dishonest it's illegal!
31. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Direct Hearing
We’re very sorry for the confusion. The discount code you used was unfortunately expired and no longer valid. We did our best to explain this when you contacted us and could not honor the previous promotion. At no point was there any intention to mislead or engage in a “bait and switch.” We understand this was frustrating and appreciate your understanding.
Thank you,
The Direct Hearing Team
Good communication
Stayed in contact during the process of ordering and when the hearing devices would be shipped. If questions come up, have a toll free number to call for customer service to address the questions.
28. oktober 2025
Besvarelse fra Direct Hearing
Thank you for your kind words! We’re glad to hear our team was able to stay in touch and answer your questions throughout the process. We’re always here to help and appreciate your feedback!
—The Direct Hearing Team
Their customer service is A+
Their customer service is A+. Always able to speak to a live person, responsive and helpful.
30. oktober 2025
Besvarelse fra Direct Hearing
Thank you for the wonderful feedback! We’re thrilled to hear you had a great experience with our customer service. Our team is always here to help whenever you need us.
—The Direct Hearing Team
All of my experience with Direct…
All of my experience with Direct Hearing has been very positive.
My recent hearing aid adjustment with Will maintained the momentum!
Excellent service!
Thank you!
29. oktober 2025
Besvarelse fra Direct Hearing
Thank you for sharing your experience! We’re thrilled to hear that Will and our team were able to provide excellent service and keep everything running smoothly. We truly appreciate your kind words!
—The Direct Hearing Team
Besvarelse fra Direct Hearing
Thank you for your feedback! We’re glad to hear you found our team helpful and efficient. We appreciate your support!
—The Direct Hearing Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.