I have worn hearing aids for 8 years…
I have worn hearing aids for 8 years (loss due to MS) I had good luck with Oticon but my local audiologist is no longer practicing so I ordered the latest version of what I wear at Injoy. Their pricing was fair (thus the 1 star) but the service just abominable. I specifically asked if they were returnable if they didn't work for me and did they pay return shipping. I was told yes on both accounts. I sent them my latest hearing audiogram (local audiologist who could not seem to get the aids for me) and they sent me the aids. They were insufficient so made what I thought would be a zoom appt to have them adjusted. It was a phone appt and was about 4 min where the hearing aid specialist just amped up the sound. I had clarity issues but he was unresponsive to those. Told to try this setting. I did to no avail. Next appt was with a different hearing aid specialist and he too upped the volume but the clarity issue was not resolved. Final appt was told this was the best they could do. I called to return them and was sent to 3 different depts until I was told to leave a message for "David" who was not in his office. I did and he did return my call, offering me an exchange for Phonak. I was also told I would be "seen" by an audiologist not a hearing aid specialist. I declined. His tone was one of anger and he gave me the address in FL to send them back. I asked who paid the return and would a label be sent to me. No - it was no responsibility to return them at my cost. The cost was $60 to send them back with signature required as at this point I no longer had any trust in this organization. All the positive reviews must be written by AI and not real customers. All I can say is customer beware as the service here is nebulous at best and the return policy nonexistent. I am now wearing Jabra with Zoom visits with an audiologist with a firm return appt to readjust if needed and if needed before a 24 hour hotline. Injoy is closed on the weekends including "service" so if your aids have a problem on a weekend you deal until Monday when you are told the soonest appt is on Thursday. The one star is for price. They did save me$1500 below local cost. Jabra is half the price and they work (so far) for me but I have a 100 day trial period not the 60 day period from Injoy and in writing guarantee they pay return costs. Think hard prior to using this company.
Besvarelse fra Injoy Hearing
Hello Judy, I trust this message finds you doing well. My name is Brent Peterson, and I am the CEO at Injoy Hearing. Let me start by thanking you for your review. I understand your frustration, and honestly, I would be upset also. We have made significant changes to our policy and procedures as a result of your experience.
A few weeks ago, I emailed you to refund you for your return shipping cost, as one of our policy updates now includes providing a free return shipping label within the 60-day trial period.
PS- I would have called you on the phone, but looking at your speech discrimination scores on the audiogram you submitted, I can only imagine speaking on the phone must be incredibly difficult. I am sorry for your hearing loss. I wish you the best in finding a solution that meets your needs.