The company itself is wonderful I would give it five stars. The widex hearing aid on the other hand could be better. They give you Bluetooth capability but yet the music you listen to is not up to par... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
When I got the price of my hearing aids from a local Audiologist I was in shock, $6800... I went on line and spoke to a Direct Hearing representative and was quoted $2700 for the exact same devices. I... Se mere
Service department knew quickly what my problem was- needed new wires. They were sent quickly- 2 for each ear, plus several new wax trap packages . There has to be some design problem for new wires... Se mere
Not sure which purchase is being inquired about here. So…. 1) hearing aid purchase through Trey was EASY and painless. Great guy, great help. 2). Order for #4 wires - longer than the 3s they cam... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Take advantage of the best prices, the best service and the best hearing aids money can buy. No “limited-time” offer is necessary for us to provide you with the best deal. Call today to save thousands on the world’s best hearing aids from Direct Hearing.
Kontaktoplysninger
5403 N Illinois Street, 62208, Fairview Heights, USA
- 8555054327
- help@directhearing.com
- directhearing.com
4,2
God
1 t anmeldelser
Har besvaret 82 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
the service was excellent
31. oktober 2025
Besvarelse fra Direct Hearing
Thank you for your review! We’re glad to hear that you found our service to be excellent. We truly appreciate your support.
Good product and price, bad communication.
We got a good price on new hearing aides. However, one stopped working after 6 months. The repair procedure was slow and painful. The return ticket took 6 days to be emailed to us. Once repaired, we paid an extra $65 for fast mailing, and it slipped through the cracks and took 2 days longer. To their credit, we received new instead of repaired.
Communication is poor.
12. december 2025
Besvarelse fra Direct Hearing
Thank you for taking the time to share your experience. We’re glad to hear you were satisfied with the product and pricing, but we sincerely apologize for the frustration you experienced during the repair process and with communication. That is not the level of service we aim to provide.
We appreciate your patience during the repair and are glad we were able to provide a replacement device rather than a repair. Your feedback regarding delays and communication is very important to us and has been shared with our team so we can improve our processes going forward.
Thank you again for your honest review—we truly value it and the opportunity to do better.
Besvarelse fra Direct Hearing
Thank you for your review! We’re glad to hear you had a smooth buying experience and that adjustments were handled quickly. We truly appreciate your support and are happy to assist anytime you need us.
Good fit
Good fit, Worked with me and all my questions to make sure I was getting what I needed and wanted.
12. december 2025
Besvarelse fra Direct Hearing
Thank you for your review! We’re glad to hear you’re happy with the fit and that our team took the time to answer all your questions to make sure you got exactly what you needed. We truly appreciate your trust and are always here if you need anything.
Superb Experience
On time delivery, excellent sales rep. and professional on line set up.
12. december 2025
Besvarelse fra Direct Hearing
Thank you for your review! We’re glad to hear you’re happy with the fit and that our team took the time to answer all your questions to help you get exactly what you needed. We truly appreciate your trust and are always here if you need anything.
Besvarelse fra Direct Hearing
Thank you for your review! We’re glad to hear your order arrived in a timely manner. We appreciate your support and are always here if you need anything.
No connection with phone!
The second fine tuning left me with no blue tooth pairing. I was told I should check my bluetooth connection which said I was connected. The right hearing aid would connect to bluetooth but not the left.
How do I back out of pairing completely and start as a new set of hearing aids? Before I had my fine tuning, my hearing aids were connected to my phone and could answer or hang up by touching my ear. Since my hearing aids have been fine tuned, I lost the above function.
11. december 2025
Besvarelse fra Direct Hearing
Thank you for sharing your experience, and we’re sorry for the frustration you’ve encountered after your fine tuning. Bluetooth connectivity issues can occasionally occur after adjustments, and this is something our team can typically resolve with a full reset and re-pairing of the hearing aids.
We encourage you to contact our support team directly so we can walk you through completely removing the previous pairing and setting the devices up again as a new set. Our goal is to restore full Bluetooth functionality, including hands-free features, as quickly as possible.
Thank you for bringing this to our attention—we’re committed to making sure everything is working as it should.
Great buying experience
Great buying experience. Had on line chat help to assist me in choosing what I needed. Answered all questions. Very polite, kind and professional. Shipped quickly. Had phone appt with hearing specialist who set my hearing aids up for me. Have worn every day, all day with no issues.
8. december 2025
Besvarelse fra Direct Hearing
Thank you for such a wonderful review! We’re thrilled to hear that your buying experience was smooth, that our online chat team was able to help you choose the right solution, and that your appointment with our hearing specialist went so well. We’re especially glad to know you’ve been wearing your hearing aids comfortably every day with no issues. We truly appreciate your trust and are always here if you need anything.
Will was very professional and…
Will was very professional and knowledgeable. Very easy to work with.
26. december 2025
Besvarelse fra Direct Hearing
Thank you for your kind words! We’re happy to hear that Will was professional, knowledgeable, and easy to work with. We truly appreciate you taking the time to share your experience.
Nathan was an excellent technician.
5. december 2025
Besvarelse fra Direct Hearing
Thank you for your review! We’re glad to hear that Nathan provided excellent service. We truly appreciate you taking the time to share your experience.
Great product and service
4. december 2025
Besvarelse fra Direct Hearing
Thank you for your review! We’re glad to hear you’re happy with both the product and our service. We truly appreciate your support.
Besvarelse fra Direct Hearing
Thank you for your kind feedback! We’re glad to hear you found our customer service excellent and our team very knowledgeable. We truly appreciate your support and are always here to help.
Great staff
3. december 2025
Besvarelse fra Direct Hearing
Thank you for your review! We’re glad to hear you had a great experience with our staff. We appreciate your support.
HEARING
Service is great. When I call for service on my hearing aids they are thier to help.
2. december 2025
Besvarelse fra Direct Hearing
Thank you for your kind review! We’re glad to hear that our service has been great and that our team is always there to help when you call. We truly appreciate your trust and support.
Quick and fast response to meet my need.
2. december 2025
Besvarelse fra Direct Hearing
Thank you for your review! We’re glad to hear you received a quick and responsive experience that met your needs. We truly appreciate your support.
Responsive technical support.
1. december 2025
Besvarelse fra Direct Hearing
Thank you for your review! We’re glad to hear you found our technical support responsive. We appreciate your feedback and are always here to help.
Could not get the correct parts for my hearing aids
I called Direct hearing about my hearing aids not working. I spoke to a hearing specialist and he thought the wiring was bad and was going to send 2 new ones.
Could not get the correct parts for my hearing aids.
After call and speaking to a hearing specialist and giving him the numbers for the parts, there was only one side sent. This is the side that sends the signal to my left ear so i can hear. My right ear is almost deaf so this part did me no good without the left working. I call Direct hearing and let them know and they would send the left out right away. About 7 days later I received the soft domes and no left wire. I called Direct Hearing AGAIN and the looked at the order and said it was never ordered to send. They a=said they would send overnight and I received them 4 days later.
After about one and a half months without hearing aids I finally received the correct parts. I have not put them together to see if that fixed the problem.
26. november 2025
Besvarelse fra Direct Hearing
Thank you for taking the time to share your experience, and we sincerely apologize for the delays and confusion you encountered while trying to resolve this issue. We understand how difficult and frustrating it is to be without properly functioning hearing aids, especially for an extended period of time.
We regret the errors with ordering and shipping the correct parts and the multiple follow-ups this required on your end. That is not the level of service we aim to provide. Your feedback has been shared with our team so we can improve our internal processes and communication to help prevent this from happening again.
We truly appreciate your patience and hope the replacement parts fully resolve the issue. If you need any assistance with installation or further support, please don’t hesitate to reach out—we’re here to help.
I did not get the anchors I requested
I did not get the anchors I requested. This is the second or third time I haven't received what I ordered despite paying shipping that seems out of proportion to that required to ship items. I put specific requests for what I need, but they are not followed.
27. november 2025
Besvarelse fra Direct Hearing
Thank you for bringing this to our attention, and we sincerely apologize for the repeated issues with receiving the correct items. We understand how frustrating it is when specific requests are not fulfilled, especially after you’ve clearly communicated your needs and paid for shipping.
This is not the experience we want for our patients, and your feedback is being shared with our team so we can review our order handling and fulfillment process to prevent this from happening again. We encourage you to contact our customer service team directly so we can promptly correct the issue and make sure you receive exactly what you need.
Thank you for your patience, and we appreciate you letting us know.
Fast service
24. oktober 2025
Besvarelse fra Direct Hearing
Thank you for your review! We’re glad to hear you received fast service. We appreciate your support and are always here if you need anything.
Do not deal with
Do not deal with, not a reputable company.
1/12/26 Update to reply from business. There's nothing positive I can say about your company that would require me to talk to anyone. That was my biggest issue was lack of communications. I already bought hearing aids from another company and they are very happy with them.
12. april 2025
Besvarelse fra Direct Hearing
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations. We take concerns like this seriously and would welcome the opportunity to better understand what happened and address any issues directly. Please feel free to contact our customer service team so we can work toward a resolution.
Dette er Trustpilot
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Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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